Name: 【生涯規劃】求職者如何處理困難問題? ("How did you handle a difficult situation?" in Job Interview)
Uploaded: 2019-03-02T21:01:10.000Z
Duration: 3 min 46 s

Employers like to ask the question: Tell me about a difficult situation, conflict or challenge you faced in the workplace.

雇主很喜歡問一種問題：告訴我你在職場上遇過最困難的狀況、衝突或挑戰是什麼。

情態副詞

You will most likely be asked this question in one form or another.

這個問題可能以一種或是其他形式出現。

The employer is checking your critical thinking skills by asking you to relate a specific instance where you: a) took charge in handling a challenging situation or conflict, and b) collaborated with your coworkers as a team in order to do so.

雇主應用特定關聯性實例來考驗你的批判性思考能力：a) 負責解決棘手的狀況或衝突；b) 與同事的團隊合作。

The employer is checking your critical thinking skills, approach to the problem and the level of responsibility you take in challenging situations.

雇主正在考驗你的的批判性思考能力、解決問題的方法與面對危機狀況時的所能承受責任的能力。

So it is important that you think of good examples that involve you handling and resolving a problem.

因此想一個涉及處理和解決問題的好例子變得十分重要。

Tell me about a time you faced a challenging situation at work.

告訴我你在工作中遇到的棘手問題。

One time a customer was yelling at me, I don't write the rules, so I let her know that and went and got my manager.

有一次客戶對我大吼大叫，我也不是制定規則的人啊！ 所以我告知她之後就由經理去解決了。

It is important to make sure that you use an example that demonstrates your ability to handle a tough situation.

重要的是要確保使用一個能夠充分展現出你解決棘手問題能力的例子。

It does not make sense to use an example that involves elevating the situation to a superior and not being the one responsible for the resolution.

使用一個最終由主管出面而不是自己解決的例子是沒有意義的。

This is also a good chance to show your ability to work as part of a team.

這也是你展現團隊合作能力的好機會。

Being able to analyze a problem, utilizing the advice and suggestions of others demonstrates good critical thinking skills and shows you are a team player.

能夠分析問題，接納他人的建議與意見代表擁有良好的批判性思考能力，也表示你是一個團隊合作者。

In order to tell an effective story and frame your example, use the PAR model: P stands for Problem—What was the problem or challenge you were facing?

為了有效地敘述故事並建構你的例子，可以使用 PAR 模型： P 代表問題—你遇到的問題與挑戰是什麼呢？

A is for Action—How did you and your coworkers analyze the problem and what actions did you take in order to solve it?

A 代表行動—你和同事如何分析問題以及你採取了哪些措施來解決問題？

R is for result—What was the positive outcome as a result of your actions?

R 代表結果—你的行動所帶來的正向結果是什麼呢？

Ending the story strong is necessary—you want to show that you learned from the experience and created a positive situation or environment for all parties involved.

震撼的故事結尾是必須—你想表明你從經驗中學習並在各方參與者中創造正向的情況或環境。

Let's look at a good example of a candidate who has structured her answer well.

我們來看一個好的例子，這個求職者把回答建構得非常好。

Here, we have a project manager working with 2 of her colleagues to meet a deadline.

在這裡，我們有位專案經理正與兩位同事合作以期在期限內完成工作。

Her colleagues were not able to agree with each other on the details of the project.

她的同事們無法就項目的細節達成共識。

One time, while working as a Project Manager at Builders Construction company, I was working with 2 of my colleagues to meet a deadline on a proposal we were drafting.

有一次，當我在建築者建築公司時作為專案經理時，曾與兩位同事一起工作，以期在期限內完成提案起草的工作。

They could not agree with each other on how to approach the proposal and the deadline was near.

他們對於如何處理提案毫無共識，而交件期限已慢慢逼近。

It was obvious we needed to work better as a team, so I invited them both to lunch where we were able to openly discuss the details of the project, allowing both of them to hear the full scope of each other's plans.

很明顯地，我們必須團隊合作，所以我邀請他們兩人共進午餐，公開地討論項目細節，讓他們倆聽到彼此計劃的全部內容。

Having lunch together gave them the opportunity to see that they both had similar visions of the big picture but disagreed about smaller, less important details.

共進午餐讓他們有機會看到彼此都有類似的觀點，只是在很細微的、不那麼重要的細節上有點小分歧而已。

After hearing both of their plans we made a single list using the best and most efficient ideas that we all agreed on.

在聽取了他們兩人的計畫之後，我們製作了一個大家都同意且最好、最有效的列表。

In the end we ended up drafting one solid proposal that was under budget, making our client very happy.

最後，我們終於起草了一份紮實且在預算之內的提案，這讓我們的客戶感到非常滿意。

It turned out that afterward the two worked together even more; producing some of the best projects we had in my time with the company.

此次事件後兩人更加合作，我們共同製作出一些優秀的項目。

I feel that the experience helped me improve my ability to collaborate and work as an integral part of a team, while growing in my leadership skills as well.

我覺得這樣的經驗讓我提高了合作與團隊協作能力，同時也提升了我的領導技能。

Remember, when answering the question pertaining to a time you were faced with a challenging or difficult situation in the workplace, use examples that demonstrate how you stepped up and took a leadership position by collaborating with your coworkers.

請記得，在回答有關你在職場上所面臨的挑戰或棘手問題時，使用例子去演示你如何透過與同事的合作來加強並擔任領導職務。

Remain upbeat and positive when giving your answer and use the PAR system to frame the story.

保持樂觀積極的態度去回答問題，並使用 PAR 系統來建構你的故事。