Name: 沃爾瑪執行長做出改變一切的昂貴決定！| WSJ (The Expensive Decision Walmart’s CEO Made That Changed Everything | WSJ)
Uploaded: 2026-02-08T02:46:06.000Z
Duration: 7 min 15 s

I'm a Walmart associate, and I've been around for a long time.

我是 Walmart 的員工，在這裡待了很久。

形容詞最高級

For 35 years, Doug McMillan has worked at Walmart, the last 12 as CEO in charge of the country's largest retailer.

35 年來，Doug McMillan 一直在 Walmart 工作，其中最後 12 年擔任執行長，負責這家全美最大零售商。

My dad told me to make some money to pay my way through school.

我爸爸告訴我，要賺點錢來支付我的學費。

McDonald's, Kraft, Walmart were the three employers of young people here in Bentonville at the time.

當時在 Bentonville，McDonald's、Kraft 和 Walmart 是年輕人打工的三個地方。

The Kraft cheese plant didn't call me back.

McDonald's paid 335 and Walmart paid 650.

McDonald's 時薪是 3.35 美元，Walmart 是 6.50 美元。

He first joined as an hourly worker in a warehouse in the summer of 1984, after his junior year of high school.

高中二年級那年夏天，也就是 1984 年，他高中畢業後，他第一次以倉庫時薪員工的身份加入公司。

You know, first and foremost, I think the company's in great hands.

嗯，首先，我認為公司由很棒的人接手。

When McMillan became CEO, a lot of people didn't like Walmart very much, and sales were weak.

當 Doug McMillan 成為執行長時，很多人不太喜歡 Walmart，而且銷售額很差。

To many, it was a poor employer and seller of cheap stuff.

很多人覺得它是一家糟糕的僱主，賣著廉價的東西。

McMillan focused on improving stores, raising wages, and online growth.

Doug McMillan 專注於改善店面、提高薪資和網路成長。

On the eve of his last day as CEO, McMillan sat down with the Wall Street Journal.

在他擔任執行長的最後一天前夕，Doug McMillan 接受了華爾街日報的訪問。

你當時是怎麼看待那個挑戰的？

At the time, I was really interested in E Commerce, as were some of the rest of us.

那時候，我對電子商務很有興趣，我們其他人也是。

But the first thing that had to be done was to get the supercenter comps growing.

但首先要做的是讓大型超市的同店銷售成長。

And I traveled around the country and asked our associates what needs to happen, and

我走遍全國，問我們的夥伴們需要做些什麼，

他們說，你們需要提高我們的薪資。

You need to give us some schedule certainty.

你們需要給我們一些排班上的確定性。

You need to get the inventory out of the back room and get back to everyday low price.

你們需要把庫存從倉庫裡拿出來，回到日常的低價。

The team and I brought that plan back to our board in 2014 and said, the bad news is it's really expensive.

2014 年，我和團隊把這個計畫帶回給董事會，我說，壞消息是這真的很貴。

And the board said, we agree with that plan.

董事會說，我們同意這個計畫。

In fact, we think you should be more aggressive.

事實上，我們認為你們應該更積極一點。

And once those changes started to take place, we started to get some momentum in the Super Centers, which gave us breathing room to get more aggressive in E Commerce.

這些改變開始發生後，我們在大型超市開始有了動能，這讓我們有空間在電子商務上更積極。

You know, in those early years, you made some big acquisitions.

你知道，在早期，你們進行了一些大型收購。

Looking back now, we've sort of ended up where you began, which is Amazon is closing most of its physical stores, and

回頭看現在，我們似乎回到了原點，也就是 Amazon 正在關閉它大部分的實體店面，而且

you've grown incredibly on a grocery business online, too.

你們的線上雜貨業務也取得了驚人的成長。

We thought in the United States we could win food.

我們認為在美國，我們可以贏得食品市場。

我們有很棒的食物就在大家身邊，

people were saying, well, you're not going to put bananas in a brown box and ship them through FedEx.

然後大家說，嘿，你不可能把香蕉放進紙箱裡，然後用 FedEx 寄送吧。

So how would you even do E Commerce food?

那我們該怎麼做食品的電子商務呢？

But we knew there was a way to do this that would leverage the stores and would involve last mile Delivery.

但我們知道有一種方法可以做到，那就是利用現有的門市，並且包含最後一哩路的運送。

Back in 2016, Warren Buffett started to sell his Walmart stock and I think got out of Walmart by 2018 around there got a lot of attention at the time.

回到 2016 年，華倫·巴菲特開始賣他的 Walmart 股票，我想他在 2018 年左右就出清了 Walmart 的股票，當時引起了很多關注。

I like him a lot and I've been blessed to spend some time with him.

我很喜歡他，也很幸運能跟他相處一段時間。

So when he started selling, it hurt my feelings, but I didn't say anything.

所以當他開始賣的時候，我心裡有點難過，但我什麼都沒說。

We just went about our business and I had confidence that our plan would work.

我們就照常做我們的生意，而且我相信我們的計畫會成功。

I finally called him and I said, Warren, I just have to know, is it me?

我最後打電話給他，我說，華倫，我真的必須知道，是不是我？

And he basically said, retail is changing so much and E Commerce is the future and I just don't know what to make of brick and mortar retail anymore.

他基本上說，零售業變化很大，電子商務是未來，我真的不知道實體零售業該怎麼辦了。

And I said, well, I respect that there is a lot of change going on, but

我說，嗯，我尊重正在發生的很多變化，但是

we're going to be one of the winners and I hope to see you soon.

我們會是贏家之一，我希望很快能再見到你。

I've seen him a few times since then, but I would never bring that up.

從那之後我見過他幾次，但我從來不會提起那件事。

But I wish he had stayed in because he would have done well.

但我希望他留下來，因為他本來可以做得很好。

You're known for being a pretty calm person and having a calm leadership style.

大家知道你是一個很沉穩的人，領導風格也很沉穩。

Obviously you're in a very stressful job.

How do you manage your own stress and I think in modern terms, your own mental health through all of this?

你是怎麼管理自己的壓力，以及我認為用現代的說法，在這一切之中如何照顧好自己的心理健康的？

Sometimes people will say the CEO job can be lonely and I can kind of understand that if you let it be.

有時候人們會說執行長的工作會很孤單，如果你讓它變成這樣，我其實有點能理解。

The things that have been hard have been the things you can't control.

那些很難熬的事情，都是你無法控制的事情。

Like the shooting in El Paso was the worst day I ever had working at Walmart.

就像在 Walmart 發生的 El Paso 槍擊案，那是我工作上最糟糕的一天。

And our associates did an amazing job recovering from that.

而且我們的夥伴們在事後恢復得非常好。

There are things like that that you can't control, that you have to lead through.

就像這些你無法控制的事情一樣，你必須帶領大家度過。

That allows people to take risks and be weak sometimes and fail.

這樣大家才能冒險、有時也能展現脆弱、甚至失敗。

But also keep working hard and doing good work.

但同時也要繼續努力，做好工作。

You can't be a buyer at Walmart without making mistakes.

在 Walmart 當採購，犯錯是難免的。

So you learn how to say, yeah, I messed that up, that price is wrong or that item's wrong and I'm fixing it.

所以你學會說，嗯，我搞砸了，那個價格錯了，或是那個商品錯了，我會去修正。

And if My approach is that way, then everyone else can feel safe doing that.

如果我的態度是這樣，那其他人也能安心這麼做。

As someone who has faced this dilemma many times in your career, what role do you think CEOs should play in society and in speaking out?

作為一個在職涯中多次面臨這種兩難的人，你認為執行長在社會上和發聲方面應該扮演什麼角色？

I don't get up every day thinking about politics.

I get up every day thinking about how we serve customers better and thinking about our associates.

我每天起床都在想，要怎麼讓我們的顧客服務得更好，還有關心我們的員工。

They're people though, and these issues matter to them.

但他們也是人，這些議題對他們來說很重要。

And so what happened over a period of years is there were things that occurred where our own associates were like, we want to hear something from you on this subject.

所以，經過幾年下來，發生了一些事情，我們的員工就說，我們希望聽到你對這個議題的看法。

And a number of things happened in a series that led businesses to commenting more often.

接著發生了一連串的事情，讓企業開始更常發表評論。

In my case, I should be doing everything I can from a practical point of view to make people that work at Walmart feel heard and included.

以我的情況來說，我應該從實際的角度盡我所能，讓在 Walmart 工作的人感覺被聽見、被包含。

They've got to be happy or customers won't be happy.

Do you think CEOs should be speaking out about what happened in Minneapolis the last few weeks?

你覺得執行長們應該針對明尼蘇達州過去幾週發生的事情發表看法嗎？

Some have, and I think that's appropriate.

有些人已經這樣做了，我認為這樣做是適當的。

Most of them are in Minnesota, which makes sense.

他們大部分都在明尼蘇達州，這也說得通。

I think everybody's gonna make their own choice about what they say and how they say it.

我認為每個人都會自己決定要說什麼、怎麼說。

Sometimes a private conversation is more effective than a public statement.

有時候私下溝通比公開聲明更有效。

Sometimes if it's already been said, there's not a lot of value in adding even more to it.

有時候如果事情已經說過了，再多說也沒什麼價值。

What are in your mind, the biggest challenges that you worry about for Walmart in the future?

你認為 Walmart 未來最大的挑戰是什麼，讓你感到擔憂？

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沃爾瑪執行長做出改變一切的昂貴決定！| WSJ (The Expensive Decision Walmart’s CEO Made That Changed Everything | WSJ)

pandemic

improve

grocery

practical