Name: 【國際時事】歐洲機場陷入網攻危機！航班延誤波及成千上萬旅客 (Cyber-attack causes delays at three European airports | BBC News)
Uploaded: 2025-09-21T14:23:06.000Z
Duration: 4 min 56 s

轉承詞

Heathrow Airport is warning of delays because of technical problems with its check-in and boarding systems.

希斯洛機場因登機與報到系統的技術問題，警告可能出現航班延誤。

The cause hasn't been given, but cyberattacks have caused major issues at other European airports.

雖然尚未公布具體原因，但在歐洲其他機場，網路攻擊曾引發嚴重問題。

基礎被動語態

Officials in Belgium say at least nine flights were cancelled at Brussels Airport, and many others were delayed.

比利時官員表示，布魯塞爾機場至少有九個航班被取消，許多航班延誤。

Berlin Airport said the attackers targeted the check-in system, causing long delays to departures.

柏林機場則稱，攻擊者鎖定報到系統，導致出境航班大幅延遲。

Well, we can speak to Simon Calder, travel correspondent.

我們現在連線旅遊記者 Simon Calder。

I can see that you're in the Czech Republic.

Tell us, how serious do you think this cyberattack is?

請告訴我們，你認為這起網攻有多嚴重？

Well, it's extremely worrying, and of course, there will be tens of thousands of passengers affected and I can spin through what is happening where,

這非常令人擔憂，當然會有成千上萬的旅客受到影響。我可以逐一說明目前各地的情況，

but the fact that this is happening on a busy late summer's day across Europe is very, very worrying.

但最令人擔心的是，這件事發生在歐洲繁忙的夏末時節。

And of course, the airlines will want to know what went wrong and what's being done to stop it in the future.

航空公司當然會想知道，到底發生了什麼問題，以及未來要怎麼防止類似狀況。

Piecing together the information we have from various airports across Europe, it seems clear that this is software operated by a company called Collins Aerospace.

根據我們從歐洲各地機場蒐集到的資訊，似乎可以確定，問題源於一家名為 Collins Aerospace 的公司所運行的軟體。

They sort out the check-in and baggage registration for a large number of airlines at various airports.

該公司負責許多航空公司在不同機場的報到與行李登記系統。

Exactly as you say, Brussels in Belgium appears to be the most affected.

正如你所說，比利時布魯塞爾受影響最嚴重，

Berlin also hit. London Heathrow delays there.

柏林也遭波及，倫敦希斯洛也有延誤。

And crucially, at Brussels, they're saying that as well as the flight cancellations, you shouldn't even go to the airport unless you know for certain that your flight is going to be departing.

布魯塞爾甚至表示，除了航班取消外，除非確定航班會起飛，否則最好不要前往機場。

柏林方面提醒旅客預期會有延誤。

I've got a couple of cancellations going in and out of there,

for example, Eurowings to Nice and Paris on Air France.

例如歐翼航空飛尼斯，以及法航飛巴黎的航班。

But looking at Heathrow, the main problem is actually long delays.

至於希斯洛，主要問題則是嚴重延誤。

For example, the flight from Berlin to Heathrow that was due in about two hours ago, BA999, that's currently over Rotterdam at the moment,

舉例來說，原定大約兩小時前抵達的柏林飛往希斯洛的 BA999 班機，目前還在鹿特丹上空，

and that clearly is going to mean that people miss a lot of connections, and the same thing going outbound from Heathrow.

這顯然會導致許多人錯過轉機，出境航班也會受到影響。

So, for instance, the first flight of the day, 6 a.m. TAP Portugal to Lisbon, was two hours late leaving.

舉例來說，清晨六點從希斯洛飛往里斯本的葡萄牙航空首班機，就延誤了兩小時，

That's going to mean missed connections in the Portuguese capital.

這將造成在里斯本的轉機旅客受到波及。

And then the two crucial hubs — Amsterdam Schiphol and Paris Charles de Gaulle — well, the first flights out from Heathrow on KLM and on Air France respectively were two and a half to three hours late.

而另外兩個重要樞紐——阿姆斯特丹史基浦與巴黎戴高樂機場——今天從希斯洛飛出的首航班機（荷航與法航）也都延誤了兩個半小時到三個小時，

As a result of that, again missed connections.

And given the way that aviation is under such high pressure and everything needs to work well, I'm afraid we could see further things unraveling as the day goes on.

考慮到航空業目前壓力極大，所有環節必須正常運作，我擔心隨著時間推移，狀況可能會進一步惡化。

The main message is: assume your flight is going ahead unless you hear otherwise, but be prepared for delays and disruption.

最重要的訊息是：除非另有通知，否則假設你的航班會照常執行，但務必做好延誤與混亂的準備。

Simon, looking at the numbers coming in to us at the moment, we know that there have been nearly 100 delays at Heathrow, 70 in Brussels, and 15 in Berlin.

Simon，我們目前掌握的數據顯示，希斯洛已經有近 100 個航班延誤，布魯塞爾 70 個，柏林 15 個。

Are we likely to see any more at this point, do you think?

Well, yes. Because if you take, for example, there's an EasyJet flight that set off from Lisbon, which also appears to be having some disruption to Birmingham.

是的。舉例來說，一班從里斯本飛往伯明罕的易捷航空班機也受到影響，

That flight then goes back to Lisbon, it's supposed to be going off to Funchal in Madeira, then off to Marrakesh.

這架飛機之後要再飛回里斯本，再轉飛馬德拉的豐沙爾，然後再飛馬拉喀什。

And the low-cost airlines, although they don't seem to be as badly affected, once their schedules start getting hit,

而廉航，雖然看起來似乎沒有受到那麼嚴重的影響，但一旦它們的航班時刻表開始受到影響，

then that causes problems because, of course, they typically allow only half an hour between a flight arriving and when it leaves again with a fresh contingent of passengers on board.

就會出現問題，因為它們通常只允許航班抵達和再次搭載新乘客起飛之間的半小時間隔。

Worth saying that EasyJet believe that they don't think there will be major problems, but honestly, who knows what will happen.

值得一提的是，易捷航空表示，他們認為不會出現嚴重問題，但老實說，誰也不能確定。

I fear that with planes being late and out of position, we could see some deterioration before things start to get better, and of course questions being asked.

隨著航班延誤、飛機調度混亂，狀況可能會在改善之前先惡化，並且引發更多質疑。

Meanwhile, if you are on a flight, then it is the airline's responsibility.

同時，如果你正搭乘航班，航空公司仍需負責。

If it is cancelled or delayed severely, if you miss a connection,

如果航班被取消或嚴重延誤，導致你錯過轉機，

they are responsible for getting you to your destination as soon as possible, providing meals and accommodation as necessary.

航空公司必須盡快安排你抵達目的地，並提供餐食與住宿。

But you won't be getting any cash compensation under air passenger rights rules, because it manifestly isn't their fault.

但根據歐盟乘客權益規範，你不會獲得現金賠償，因為這明顯不是航空公司的過錯。

And they are furious at yet more airport disruption that is costing them a fortune.

他們對於這樣的機場混亂也感到非常憤怒，因為這讓他們付出巨額成本。

Simon Calder, thank you for running through all of those developments and of course that all-important advice. Thank you.

Simon Calder，謝謝你為我們梳理這些最新進展，以及提供重要的建議，感謝你。

That's Simon Calder, our travel correspondent in the Czech Republic.

他是 Simon Calder，我們駐捷克的旅遊記者。