Name: 溝通力決定競爭力！教你有效提升人際互動技巧！(How to Improve Your Interpersonal Skills | Indeed)
Uploaded: 2025-12-17T21:01:20.000Z
Duration: 7 min 31 s

Some people think interpersonal skills are just about being friendly or being talkative or just not being a jerk.

有些人認為，人際技巧只是代表要友善、健談，或至少不要當個討人厭的人。

But what does it really mean to have great interpersonal skills?

但真正擁有良好的人際技巧，究竟代表什麼？

程度副詞

In this workshop, I'll be breaking down what interpersonal skills really are,

在這場工作坊中，我會拆解人際技巧真正的意義，

how to get better at them, and how to demonstrate them in an interview.

教你如何提升這些能力，以及如何在面試中展現它們。

And at the end of this video, I'll give you three simple questions that can help you build real connections in any conversation.

影片最後，我還會分享三個簡單問題，幫助你在任何對話中建立真正的連結。

To do so, you'll need skills like active listening, teamwork, accountability,

為了做到這一點，你需要具備主動聆聽、團隊合作、責任感，

leadership, motivation, flexibility, patience, and empathy.

以及領導力、動機、彈性、耐心和同理心等技能。

Here are a few tips to help you sharpen those soft skills to secure the job.

以下是幾個能幫助你精進這些軟實力、成功拿下工作的技巧。

Tip 1. Observe people who excel at soft skills.

技巧一：觀察那些軟實力表現出色的人。

Take note of successful interactions in your workplace.

Pay attention to a speaker's tone of voice, word choice, and gestures, and

注意說話者的語氣、用字與肢體動作，

try to internalize them until they become second nature.

並試著內化這些表現，直到成為你的第二本能。

None of this happens overnight, but the more you practice, the easier it becomes.

這些能力不會一夜之間養成，但練習得越多，就會越自然。

One of the fastest ways to improve your interpersonal skills is by asking for feedback.

提升人際技巧最快的方法之一，就是向他人請教意見。

When doing so, refrain from general prompts like how am I doing?

這時要避免使用像「我表現得怎麼樣？」這種籠統的問題。

Instead, ask specific questions targeted to potential areas of improvement.

改問針對具體改進空間的問題。

As you see here, our projected earnings are looking to be really strong this term, and

如你所見，我們本期的預期收益看起來相當亮眼，

we have got a lot of the KOIs and the RKOs.

而且我們已經掌握了多數的 KOI 和 RKO。

After yesterday's client presentation, was there a moment where I could have communicated more clearly?

在昨天的客戶簡報中，有沒有哪個時刻我其實可以表達得更清楚？

Framing your questions this way will help you get specific feedback you can use to improve.

用這種方式提問，能讓你得到可實際運用的具體回饋。

The more specific the ask, the the more effective the answer, and

over time, you'll start seeing those skills click into place.

隨著時間累積，你會開始感覺這些技巧逐漸到位。

Got a little career remodeling coming up.

Just search Indeed on YouTube for more DIY career tips.

只要在 YouTube 搜尋 Indeed，就能找到更多 DIY 職涯技巧。

That means eliminating distractions from phones and screens when talking with colleagues.

這代表在與同事交談時，排除手機和螢幕等干擾。

Giving them your undivided attention will help you become a more active listener,

全神貫注地聆聽，能幫助你成為更主動的傾聽者，

which in turn improves your ability to communicate.

你的價值觀就是你內在的指南針。

Whether you're talking to a client, leading a team, or just figuring out how to respond in the moment,

無論是在和客戶對談、帶領團隊，或臨場思考如何回應，

when you know what matters to you, it's easier to stay consistent in your interactions.

當你清楚什麼對你最重要，就更容易在互動中保持一致。

Consistency builds credibility, and credibility builds trust.

一致性建立可信度，而可信度會累積信任。

If kindness is one of your values, that means giving feedback with empathy, even when it's tough.

如果善良是你的價值之一，那就代表即使情況艱難，也要帶著同理心給予回饋。

If integrity is one of your values, it means you follow through on what you say, even when no one's watching.

如果誠信是你的核心價值，那就表示即使沒有人看著，你也會說到做到。

The clearer you are on your values, the easier it is for others to trust you.

你對自己價值觀越清楚，別人就越容易信任你。

Acknowledge your emotions, but refrain from letting them color your words or cloud your judgment when confronting a conflict at work.

承認自己的情緒，但在面對職場衝突時，不要讓情緒左右你的用詞或判斷。

Regulation can be contagious and will help you and your teammates maintain the right mindset to exchange ideas and find solutions.

情緒調節是會傳染的，它能幫助你和團隊保持正確的心態，交換想法並找到解決方案。

The words you choose are like the settings on a power drill.

你選擇的詞彙，就像電鑽上的設定。

Set them right and the job goes smoothly.

設定正確，工作就會進行得很順利。

Set them wrong and you might just strip the screws.

設定錯誤，螺絲可能就會被轉壞。

For instance, you wouldn't speak to your supervisor the way you'd speak to your best friend.

舉例來說，你不會用和最好朋友說話的方式，去跟主管說話。

Empathy is the difference between hearing someone and truly understanding them

同理心，是「聽到」與「真正理解」之間的差別。

Learning how to display empathy in your interactions can dramatically improve your interpersonal skills.

學會在互動中展現同理心，能大幅提升你的人際技巧。

One way to do that is by gracefully mirroring what they've said.

其中一個方法，就是優雅地回述對方說過的話。

I'm feeling overwhelmed with this deadline.

我對這個截止期限感到壓力很大。

Sounds like the set due date might have been a bit too aggressive.

聽起來這個設定的期限可能有點太緊了。

我們來看看能在哪裡做出調整。

See, you're not repeating word for word, but

reflecting the idea back in a way that shows you've heard, understood, and want to help.

而是用自己的方式反映對方的想法，讓人感覺你真的有聽、有理解，也願意幫忙。

The more you practice mirroring and empathy,

the more pleasant and productive your interactions become.

你的互動就會越愉快、越有成效。

現在你已經具備所需的能力了，

all that's left to do is authentically communicate your interpersonal skills to potential employers in an interview.

接下來，就是在面試中真誠地向潛在雇主展現你的人際技巧。

Interviewers will want more than buzzwords, and

面試官想聽到的不只是流行詞彙，

they won't make it easy by outright asking you to list all your interpersonal abilities.

而且他們也不會直接請你列出所有人際能力。

They want to hear how you how you team up and how you keep your cool.

他們想知道你如何與人合作，以及如何保持冷靜。

To get there, they might ask questions like,

因此，他們可能會問這類問題：

Tell me about a time where you worked well with a team.

說說你曾經和團隊合作得很順利的一次經驗。

Describe a moment you delivered great customer service.

描述一次你提供優質客戶服務的經歷。

What qualities does your ideal manager have?

你心目中理想的主管具備哪些特質？

Tell me about a time you helped someone solve a problem.

談談你曾幫助他人解決問題的一次經驗。

all those little interpersonal alarm bells in your head should be going off

腦中所有關於人際技巧的警鈴都應該響起，

because what you're really being asked is

do you have the interpersonal skills needed to adapt,

你是否具備適應變化的人際能力，

work well with others, and be accountable?

能與他人良好合作，並且負責任？

The trick is to answer these questions with stories.

關鍵在於用故事來回答這些問題。

Demonstrate your skills in action rather than simply stating you have them.

與其直接說你具備這些能力，不如透過實際案例展現它們。

請談談一次你和團隊合作得很順利的經驗。

After winning new clients, my team needed to improve efficiency to meet the demands of our rapidly growing business.

在成功爭取到新客戶後，我的團隊需要提升效率，以因應業務快速成長的需求。

After getting feedback from each individual,

I moved us to an open concept workspace and scheduled daily team huddles to keep everyone aligned.

我將工作空間改為開放式，並安排每日團隊短會，確保大家步調一致。

This approach encouraged strong teamwork and helped us stay on track to deliver projects efficiently under budget and on time.

這樣的做法促進了良好的團隊合作，也幫助我們在預算內準時完成專案。

Like any well-spun yarn, this response has a beginning, middle and end.

就像一個完整的故事，這個回答有開頭、中段和結尾。

And illustrates without outright listing key interpersonal skills like leadership, listening, empathy, and more.

即使沒有直接列出領導力、聆聽、同理心等人際技巧，也能清楚呈現出來。

Interpersonal communication is the ability to effectively exchange ideas and work well with others.

人際溝通能力，就是有效交換想法並與他人良好合作的能力。

All right, now it's time to start building out your own interpersonal toolkit.

好，現在該開始打造你自己的人際工具箱了。

You'll want to keep these go-to questions in your back pocket at all times until asking them becomes second nature.

在這些問題變成你的第二本能之前，請隨時把它們放在心裡備用。

These questions will help you build real connections.

這些問題能幫助你建立真正的連結。

Question 1. What's the most interesting thing you're working on right now?

問題一：你目前正在做的事情中，最有趣的是哪一件？

This question shows genuine curiosity and gives the other person the freedom to talk about something that matters to them.

這個問題能展現你真誠的好奇心，也讓對方自由分享對他們而言重要的事。

Question 2. How did you get started in this role or field?

問題二：你是如何踏入這個職位或領域的？

Asking this question invites a story, so listen closely and take notes.

這個問題會引出一個故事，請專心聆聽，並記下重點。

Sharing stories can bring other perspectives to life and build rapport faster than any small talk ever will.

分享故事能讓不同觀點鮮活起來，也比任何寒暄更快建立關係。

Question 3. What's one thing you wish people understood better about your work?

問題三：關於你的工作，有哪一件事是你希望別人能更理解的？

This one's my favorite because it opens the door to empathy.

這是我最喜歡的一題，因為它為同理心打開了一扇門。

When you give someone space to shine a light on what they wish others understood,

當你給對方空間，讓他們說出希望被理解的地方，

you're not just making conversation, you're building trust.

你不只是在聊天，而是在建立信任。

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溝通力決定競爭力！教你有效提升人際互動技巧！(How to Improve Your Interpersonal Skills | Indeed)

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potential

eliminate

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