Name: 如何在工作中自信地溝通 | 4 個步驟 (How to Communicate Confidently at Work | 4 Steps)
Uploaded: 2025-07-18T18:03:14.000Z
Duration: 11 min 55 s

If you're someone who wants to eventually make it to the C-suite level in your company, or you want to move up to director or any senior management position, but you know that your confidence is the one thing that is holding you back, specifically your ability to communicate confidently, then today's video is for you.

如果你想最終晉升為公司的首席執行官，或者想晉升為總監或任何高級管理職位，但你知道你的自信心是阻礙你前進的因素，特別是你自信溝通的能力，那麼今天的視頻就是為你準備的。

to 不定詞

Hi everyone, my name is Linda Rayner of lindarayner.com and my mission is to help you your authentic voice so that you can level up in your career and life.

大家好，我是 lindarayner.com 的琳達-雷納，我的使命是幫助你發出真實的聲音，讓你的事業和生活更上一層樓。

Over the last several years, I've been able to help numerous ambitious corporate professionals just like yourself to level up in their careers.

在過去的幾年裡，我幫助了無數像你一樣雄心勃勃的企業專業人士，使他們的職業生涯更上一層樓。

And if this is something that you're interested in working with me one-on-one, you can check out my career therapy page.

如果你有興趣與我一對一合作，可以查看我的職業治療頁面。

So today we're talking about how to use your authentic voice in the workplace, specifically how to portray and communicate with confidence at work.

所以，今天我們要討論的是如何在職場中使用自己真實的聲音，特別是如何在工作中自信地表達和交流。

In this video, I am going to walk you through the number one reason why you're struggling to communicate confidently at work.

在本視頻中，我將帶您瞭解您在工作中難以自信溝通的首要原因。

I'm also going to walk you through what it means to communicate with authenticity and confidence.

我還將帶你瞭解真實、自信地交流意味著什麼。

And I'm going to share with you four things that you can start doing to help you to communicate more confidently at the office.

下面我將與大家分享四件事，幫助大家在辦公室裡更自信地交流。

Now, something new that I'll be doing is in this video and in every video moving forward, the intention is to be able to incorporate a live audience question from a fellow ambitious professional, just like yourself, who's recently asked a question about this topic.

現在，我要做的一件新鮮事是，在這段視頻中，以及今後的每段視頻中，我都希望能夠加入現場觀眾的問題，這些問題來自於一位雄心勃勃的專業人士，就像你自己一樣，他們最近也提出了關於這個話題的問題。

I will be addressing their question in the video as well.

我也將在視頻中回答他們的問題。

Why are you struggling to communicate confidently at work?

為什麼您在工作中難以自信地進行交流？

So you know that you are a strong performer, you know your stuff at work, you know what you're doing, you know your content, you know that you are an expert at what you do, but you're still stagnating in your career and you're not moving forward because you're failing to communicate in a way that sounds like you have the presence of a leader.

所以，你知道你是一個表現出色的人，你瞭解自己的工作，你知道自己在做什麼，你知道自己的工作內容，你知道你是你所從事工作的專家，但你仍然在你的職業生涯中停滯不前，你沒有向前邁進，因為你沒有以一種聽起來像領導者的方式進行溝通。

I don't want to overemphasize this, but I just want to bring it to your attention.

我不想過分強調這一點，但我只想提請你們注意。

And that is the reason why you're struggling to communicate with confidence is due to your self-judgment.

這就是為什麼你很難自信地進行交流的原因，這是因為你的自我判斷。

Instead of focusing on the actual question and topic and person that's in front of you, inside your head, you're freaking out and you're thinking, oh my gosh, what if what I'm going to say sounds stupid?

你沒有把注意力集中在眼前的實際問題、話題和人物上，而是在腦子裡驚慌失措地想：天哪，如果我要說的話聽起來很愚蠢怎麼辦？

Or if I say the wrong thing, what are they going to think of me?

或者，如果我說錯話，他們會怎麼看我？

And so you end up in this fight or flight response and you either just freeze up and blank out or you end up rambling and talking around the topic and the person that's trying to listen to you doesn't understand what you're saying.

是以，你最終會陷入這種 "戰鬥或逃跑 "的反應中，要麼僵住，要麼頭腦一片空白，要麼喋喋不休地圍繞著話題說話，而試圖聽你說話的人卻聽不懂你在說什麼。

And then you're left feeling disappointed and you feel that you could have done a better job.

然後你就會感到失望，覺得自己本可以做得更好。

So now let's talk about what it means to truly communicate with authenticity or confidence.

現在，讓我們來談談什麼才是真正真實或自信的交流。

When I talk about communicating authentically and communicating with confidence, what I'm actually referring to is emotional intelligence.

當我談到真實地交流和自信地溝通時，我指的其實是情商。

Studies have shown that leaders who are successful at influencing others are actually higher on the EQ scale.

研究表明，成功影響他人的領導者實際上情商更高。

EQ meaning emotional quotient, which is the way that they measure emotional intelligence.

EQ 的意思是情商，這是衡量情商的方法。

And when I reflect on what it means to communicate authentically, it means you're communicating from your heart, but you're balancing it with your head.

當我反思 "真實交流 "的含義時，它意味著你是在發自內心地交流，但你也在用頭腦平衡它。

You are self-aware, but you're also environmentally aware.

你們有自我意識，也有環保意識。

And from that place of being present within yourself, you're able to come up with the right words and say the thing that is best suited for that particular situation.

從這種內在的存在出發，你就能想出正確的詞語，說出最適合特定情況的話語。

So let's talk about the four things that you can start doing to communicate more confidently at work.

是以，讓我們來談談你可以開始做的四件事，以便在工作中更自信地溝通。

When you are having a conversation with whether it's one person or a group of people, you need to jump back into your body and you need to be present.

當你與一個人或一群人進行對話時，你需要回到自己的身體裡，你需要在場。

You need to tune into your own energy and the energy of the person in front of you so that when you're sharing your information, whether you've prepared that information ahead of time, or you're speaking to them impromptu, you're speaking to them at a level that they understand.

你需要調整自己的能量和麵前這個人的能量，這樣當你分享資訊時，無論你是提前準備好了資訊，還是即興向他們講述，你都能以他們能理解的水準與他們交流。

You're actually present in the conversation.

And so the right words will naturally come out.

這樣，正確的話自然會脫口而出。

This is actually something that takes practice.

You want to be tuned in and you want to listen to what they're saying.

你要保持關注，傾聽他們在說什麼。

And you want to be able to follow up and give them something that is meaningful and actually answers their questions.

你要能夠跟進，給他們一些有意義的東西，真正回答他們的問題。

Now, the second thing that you can do in order to communicate more confidently is when someone approaches you and asks you a question, you want to preview your answer.

現在，為了更自信地交流，你可以做的第二件事是，當有人向你提問時，你要預覽一下你的答案。

Instead of just jumping in and giving an answer, you want to frame your answer first.

與其直接跳進去給出答案，不如先確定答案的框架。

So for example, let's say your boss comes over to you and asks you, why did this product take so long to be delivered?

比如說，你的老闆過來問你，為什麼這個產品這麼久才送到？

If that's part of your job, your answer will be, there are two reasons why it took so long to be delivered.

如果這是你工作的一部分，你的回答會是：有兩個原因導致它花了這麼長時間才送到。

You're framing your answer before you actually jump into the answer.

在你真正開始回答之前，你就已經在構思你的答案了。

A lot of people, when they're communicating, they just tend to jump straight to the facts, rhyme off all the facts and give the answer right off the bat.

很多人在交流時，往往會直奔主題，把所有的事實串聯起來，一上來就給出答案。

And so you want to be able to frame and give a preview into what you're going to say so that whoever is listening to you can be ready for what you're going to say.

是以，你要能夠對你要說的內容進行構思和預覽，以便聽你講話的人能夠為你要說的內容做好準備。

And then you can dive into the details afterwards.

之後你就可以深入瞭解細節了。

The third thing that makes for a great confident communicator is someone who's able to anticipate the reactions of the person or people that they're speaking to.

第三點，一個自信的溝通者必須能夠預測對方的反應。

You want to anticipate and think about what would be their objections, what would be their natural reactions to the things that you're saying.

你要預測和思考他們會有什麼反對意見，他們對你說的話會有什麼自然反應。

So if you're presenting in front of a group of people in a certain department, you know ahead of time certain things that they're going to want to bring up about what it is that you're talking about.

是以，如果你要在某個部門的一群人面前做演示，你就會提前知道他們想提出的關於你所講內容的某些問題。

So you want to address that and incorporate that in your presentation.

是以，你要解決這個問題，並將其納入你的演講中。

And lastly, the fourth thing, the fourth tip that I have for you to communicate more confidently is to share your insights without being prompted.

最後，第四件事，也就是我為你提供的讓你更自信地交流的第四個技巧，就是在沒有提示的情況下分享你的見解。

This is especially helpful when you're working on a very large project that takes a long time to complete.

當你在做一個需要很長時間才能完成的大型項目時，這一點尤其有用。

You want to make sure that whoever is involved in the project is given proper updates and that they are aware of any situations or issues that have been resolved by you.

您要確保參與項目的人員都能獲得適當的最新資訊，並確保他們瞭解您已經解決的任何情況或問題。

So you want to update people without necessarily waiting for them to ask you for those updates because that actually shows that you're taking initiative and it also shows that you have the confidence to be able to communicate what's been going on, what's happened, what issues you might have come across, and what solutions you've already implemented to resolve those issues.

是以，你要及時更新資訊，而不一定要等他們要求你更新，因為這實際上表明你在採取主動，也表明你有信心能夠傳達發生了什麼、發生了什麼、你可能遇到了什麼問題，以及你已經實施了什麼解決方案來解決這些問題。

Okay, so those are my four tips on how to communicate more confidently at work, but we're not done yet.

好了，這就是我關於如何在工作中更自信地溝通的四個建議，但我們還沒完。

Just like I promised, I will be going over to a live audience question.

正如我所承諾的，我將現場回答觀眾的問題。

This was actually a question that was asked by one of my one-on-one career therapy clients.

這其實是我的一位一對一職業治療客戶提出的問題。

Her name is Maggie, and if you're interested in learning about one-on-one career therapy with me, like I said, click on the link down below.

她叫瑪吉，如果你有興趣瞭解我的一對一職業治療，就像我說的，點擊下面的鏈接。

But she asked a question in one of my Live with Linda events.

但她在我的一次 "與琳達一起生活 "活動中提出了一個問題。

The Live with Linda events are completely free.

與琳達一起生活 "活動完全免費。

The link is also down below if you want to sign up and ask me a question directly.

如果您想註冊並直接向我提問，鏈接也在下面。

Without further ado, I will jump into her question and you can watch the answer that I gave to her.

我就不多說了，直接進入她的問題，你們可以看我給她的回答。

Linda, I was so excited to know that you decided to do this and such an opportunity for all of us.

琳達，得知你決定這樣做，我非常激動，這對我們所有人來說都是一個機會。

So this morning, what happened is that one of the vice presidents in our company had left the company and the leadership team were there and just introduced the decision that Maggie is going to take over.

今天上午，我們公司的一位副總裁離開了公司，公司的上司團隊出席了會議，並做出了由麥琪接任的決定。

And we totally trust in Maggie that she'll be able to deliver this important task.

我們完全相信瑪吉能夠完成這項重要任務。

So what I blubbered at the moment, this is big shoes to fill and I don't even know where to start.

所以，我此刻哽咽著說，這是要填補的一雙大鞋，我甚至不知道從何說起。

Deep down, I know I can do it, but I don't know where to start.

在內心深處，我知道我可以做到，但我不知道從哪裡開始。

Immediately, I felt the level of energy in the room among the team members had sunk down a little bit.

隨即，我感覺到會議室裡隊員們的情緒有些低落。

So what is the balance being in communication between authenticity and also being strategically correct and smart in a way?

那麼，在交流中，如何在真實性與戰略正確性和聰明才智之間取得平衡？

We have to remember that authenticity means that we are aware of what's going on within us.

我們必須牢記，真實性意味著我們能夠意識到自己的內心世界。

We have to be aware because we can confuse the word authenticity as in, I just say whatever comes to mind.

我們必須意識到，我們可能會把 "真實性 "這個詞混淆為 "我想到什麼就說什麼"。

I mean, if we're going to be completely honest, and this is a very safe space here, but there's a little bit of that self-doubt that's coming through.

我的意思是，如果我們要完全誠實，而且這裡是一個非常安全的空間，但還是有一點自我懷疑的感覺。

And you're not aware that actually you're kind of swimming in this self-doubt a little bit because right away, as soon as you were getting offered this opportunity, what does your mind go to?

你沒有意識到，其實你有點遊走在這種自我懷疑中，因為就在你得到這個機會的時候，你在想什麼？

It goes to, oh, I don't know if I'm good enough.

Our heart is telling us the emotion of that self-doubt a little bit, that fear, that worry, that anxiety.

我們的心在告訴我們自我懷疑的情緒、恐懼、擔憂和焦慮。

And then there's the head piece, which is I have to also speak in a way that I sound professional.

此外，我還必須以專業的口吻說話。

So being authentic means being able to balance both.

是以，真實意味著能夠兼顧兩者。

Moving forward, now you can take this as an opportunity, a learning point, where there's feelings, there's emotions in here.

現在，你可以把它當作一個機會、一個學習點，這裡有感情、有情緒。

I have to be ultra aware of what's going on within me.

我必須對自己的內心世界保持高度警覺。

From that place of self-trust, where you're then going to be able to deliver and say something that is connecting to the audience.

從這種自我信任的角度出發，你就能傳遞出與聽眾相通的資訊。

When we're communicating with confidence, we are connecting with whoever it is that we're speaking to.

當我們充滿自信地與人交流時，我們就會與對方建立起聯繫。

When you said the words, I don't know if I can do this, or I don't know where to begin, you were literally in this space.

當你說 "我不知道我能不能做到 "或者 "我不知道從哪裡開始 "的時候，你就真的在這個空間裡了。

Your eyes weren't looking at them necessarily, even though they physically might have.

你的眼睛不一定在看他們，儘管他們的身體可能在看你。

You were internally, emotionally, energetically, you were looking at yourself.

你在內心、情感和能量上都在審視自己。

There wasn't even really a consideration for the people in the room.

甚至沒有真正考慮到房間裡的人。

Because if you were present and you were aware that, okay, there's a self-doubt.

因為如果你在場，你意識到，好吧，有一種自我懷疑。

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如何在工作中自信地溝通 | 4 個步驟 (How to Communicate Confidently at Work | 4 Steps)

authentic

struggle

present

opportunity