and cell phones. Telephone English. I'm going to teach you some of my top tips on how to

和手機。電話英語教學。我將要教你一些訣竅

speak well when you're on the telephone. A lot of students get very, very scared when

教你如何透過電話時與人溝通。許多的學生非常非常地害怕

they talk on the telephone. Why is this? Well, you can't see the person's lips moving when

當他們在講電話的時候。為什麼會這樣呢?這是因為你看不到另一邊人說話的嘴唇

you're on the telephone, and the English -- it's sometimes difficult to understand what someone

當你在講電話的時候，又加上是英文，有的時候要聽懂、理解，十分困難

is saying. So it's okay. You can get better at talking on the telephone. And I'm going

當某個人在說的時候。當你在電話溝通的時候，你一定可以做得更好。所以我現在

to tell you how. So let's get started. I have eight tips for you.

要告訴你如何做到。那我們就開始吧！我有八個訣竅給你

No. 1, one of the main problems students make when they're on the telephone, is they're

第一個：學生們其中一個主要問題是，當他們在講電話時，就是

very direct. What does "direct" mean? Maybe they'll say something like, "I want to talk

他們講話十分直率。direct是什麼意思？也許他們會說像是：我想要跟 Mr. Bob說話

to Mr. Bob." Okay? "I want to talk to Mr. Smith." This is very direct English. Why is

可以嗎？我想要跟Mr. Smith通話。這就是非常直接的說法。為什麼呢？

it direct? "Want." It's not the most polite way to speak. When you say "I want. I want."

want(想要)這並不是個很有禮貌的說法。當你說：我想要、我想要

It's better, when you're on the phone -- especially to someone you don't know that well -- to

當你在通話時，特別是你跟對方並不大熟識

use polite English, such as "could, would, may." "May I speak to Mr. Bob? May I speak

使用禮貌的英文會比較妥當。像是could, would, may。我可以和Mr. Bob通電話嗎? 我可以和

to Mr. Smith?" "Could you hold on a minute, please?" Okay? It sounds a lot nicer. So remember

Mr. Smith講電話嗎? 請你可以稍等一下嗎？Okay.這聽起來好多了，所以要記住

your "could, would, may". Try not to use "want".

要使用到could, would, may。盡量不要使用到want

Tip No. 2, practice. Practice, practice, practice. Practice makes perfect. But how do you practice?

第二點：練習、練習、練習、再練習。熟能生巧，但是要怎麼練習呢?

Who will you practice with? Well, one idea is if you know that there's a business, and

你可以向誰練習呢?有個點子是，如果你知道這裡有個店家

the business is closed for the day, you can call their telephone number. Maybe they have

而這個店家今天公休，你可以撥打他們的電話。也許他們有

an answering machine you can listen to. What I would recommend is call a business you know

你可以聽聽看他們的電話答錄機。但是我為什麼要給你這個建議呢?知道他們會公休

will be closed; listen to their answering machine message; and try to take notes on

聽他們答錄機的內容，試著做筆記

what they say. And then call back, and see. Did what you hear -- is it the same? Is it

記下他們所說的話。然後再回撥，你聽到了什麼?跟你所做的筆記是一樣的嗎?

the same from the first time you called to the second time? Are your notes correct? So

跟你第一次撥打電話過去所聽到的內容跟第二次是一樣的嗎?你所記下的筆記正確嗎?

very key is practice. You can also practice with a friend. You can practice in front of

所以，練習是重要的關鍵。你也可以與朋友一起練習，也可以在鏡子前面練習

the mirror. "Hello!" Okay? So practice, practice, practice.

嗨搂!ok?所以練習、練習、練習、再練習

No. 3, spelling. A lot of the time, we have to spell on the phone. Sometimes you have

第三點：很多的時間，我們會在電話中談到如何拼字，有的時候你要

to spell your name, your last name, your address. So it's very important to be able to pronounce

拼出你的名字，你的姓、你的住址，所以發音正確是非常重要的

alphabet letters, a-b-c-d-e. So it's very important that you can say these letters correctly.

英文字母，a-b-c-d-e。因此將字母發音正確是非常重要的

And also that you know how to spell things out on the phone. So what do I mean by this?

還有你必須要知道該怎麼拼?這個意思是什麼呢?

Well, for example, if you have to call someone, and they need to write down your last name,

舉個例子好了，當我要打電話給某個人，而他們必須寫下你的姓

and your last name is -- we'll say your last name is White, so White. So you're on the

而你的姓是....我們假設你的姓是White，所以White，你正在通話中

phone, and they say, "What's your last name?" "My last name is White." And then you start

而電話另一頭的他們說：你的姓是什麼? 我的姓是White，而你開始

spelling it. "W as in 'Wilson'; H as in 'Hilgar' -- it's a weird name, but -- I as in 'Iceland'."

拼出來， Wilson的開頭W， Hilgar裡的H，恩是個奇怪的名字，但是 I 是冰島的"I"

So what you do is you spell out your name using examples. So for example, if I'm spelling

所以你所做的就是舉例再拼出你的名字，再舉個例子，如果當我要拼出

"Emma", I'd say, "My name is Emma. That's E as in 'Erin'; M as in 'Mary'; M as in 'Mary';

Emma，我會說：我叫Emma，Erin的E、Mary的M、Mary的M

A as in 'Anne'." Why do we do this? It's because some English letters sound the same. If you're

Anne的A，但是我們為什麼要這做呢?因為有些英文字母聽起來一樣，如果

on the phone, and you say "p-d-t-v", they all sound so similar. By spelling out in this

當你在講電話的時候，你說：p,d,t,v，他們聽起來似乎都很相近。但是藉由詳細地拼寫出來

way, the person will know which letter you're talking about.

那人們就會知道哪個字母你所正在說得

Tip No. 4, numbers. A lot of the time, when you talk on the phone, you have to use numbers

第四點：有很多的時間，當你在講電話的時候，你會使用到到數字

or someone will tell you a number, and you may have to write it down. It's very important

或者是某個人會告訴你數字，你必須要寫下來。這是非常重要的

to practice your numbers. Practice listening for numbers. So for example, a lot of students

練習你的數字。練習聽英文的數字。我舉個例子，很多的學生

have trouble with 30 vs. 13, okay? What's the difference? 30, the first part is long,

對於要分辨出30和13感到困難，他們的差別在哪?30，第一部分是長音的

"thir"; the second part is short, "ty". "Thirty". Versus 13, where the first part of the number is short,

thir，第二部分是短的。和13，他們第一部分是短的

and the second part is long. So it's very important to get used to numbers like 14 vs.

第二部分是長的。因此這是非常重要的數字像是14和

40, 15 vs. 50. And you should also practice listening to long numbers. Okay? Maybe if

40、15和50。而你應當要多練習聽長的英文數字，好嗎?或許如果

I say the number one, you understand that. It's easy. But try to listen to this number.

我說一，你就會了解，很簡單~但是嘗試著聽這些數字

If I say "4-45-1-7-8-10-100", maybe it would be more challenging. So practice your numbers.

如果我說4-45-1-7-8-10-100，或許這比較有挑戰性，所以趕緊練習你的英文數字吧!

No. 5, very important tip, ask if you don't understand. A lot of students get nervous

第五點：很重要的一點，如果聽不懂就要問。大多數的學生都會緊張

on the phone, and they're too embarrassed to tell the person they're talking to, "I

在通電話時，他們覺得太尷尬而不敢向他們說

don't understand." It's very important you tell the person that, okay? So when you're

我無法理解你在說什麼。你要告訴他們你聽不懂、無法理解，好嗎？這非常重要！當你在

on the phone, you can say, "I'm sorry. Can you repeat that, please?" Or "I'm sorry. Could

通電話時。你可以說：不好意思，你可以再重複說一次嗎?或是 不好意思

you repeat that?" Or "I'm sorry. Can you please slow down? My English is not strong." This

你可以再說一遍嗎? 又或者是 不好意思 你可以說的慢一些嗎? 我的英文能力並沒有很好

will help for the other person on the line to slow down their English, and then, hopefully

這會使得電話另一頭的人講話速度放慢下來，而之後，也希望

you can hear what they're saying, okay? So always ask for them to slow down if you don't

你也可以聽得懂他們在說什麼了，好嗎? 所以當你聽不懂的時候，請他們放慢速度

understand, and you can ask them to repeat.

或是請他們再說一次

No. 6, it's very good to memorize -- so remember -- key phone expressions, okay? What are some

第六點：背起來是好的，所以記住，電話的表達是關鍵ok?那有什麼例子呢?

examples of these? Ring! Ring! Imagine someone's calling me. "Hello?" Okay, they say, "Is Josh

鈴鈴鈴!!! 假想有人打電話來，嗨，okay,他們說，Josh在家嗎?

there?" I say, "Oh, I'm sorry. He's not in. May I ask who's calling please?" A lot of

而我說：抱歉，他不在家。我可以冒昧地問一下你是哪位嗎？ 很多的

the phone English, it's the same. You hear the same expressions again and again and again.

電話英文都是一樣的。你可以聽到一樣的表達方式一再地不斷重複

Just remember these expressions. "May I ask who's calling, please?" Okay? "Is so-and-so

記住這些表達方法，我可以冒昧地問一下你是哪位嗎？有誰~在那嗎?

there?" If you remember these expressions, it will make talking on the phone a lot easier

假如你記住這些表達方式，這將會使得你在電話溝通方面更容易

for you.

對你來說

No. 7, when you're on the phone, it's important to know if you should use formal or informal

第七點：當你在講電話的時候，要使用正式英文或非正式英文的詞語這是非常重要的

English. What's the difference? Formal English, you would use, maybe if you're talking to

差別在哪裡呢？正規的英文，你應當使用在可能你在跟某個人說話的時候

someone you don't know. Maybe if you work at a business, you might use this with a customer.

但你跟他並不熟識，或許是你談生意，使用在與客戶間的用語

So it's very polite English. Informal English is the English you would use with your friends.

所以是一種非常有禮貌的英文說法方式。非正式的英文常用在與你的朋友之間

So it's important to know which phone expressions are formal, and which ones are informal. An

因此你必須知道哪個是電話的表達方式是正規的，而那些是非正規的。

example of this, when I made a mistake was, one time, in a job interview, somebody called

舉個例子，在一次的面試時，我犯了錯，有個人打電話給我

me, and they asked to speak to me, and I said, "Oh, hey! How's it going?" This is very informal

他們要求與我談話，而我說：喔hey,近來好嗎? 這是非正式的英文說法

English. What I should've said was, "How are you?" Okay? So it's important to know the difference.

我應該要說的是How are you?所以分別這兩個的差別是非常重要的

Finally, the last tip -- and a very important one -- smile. When you smile when you're on

終於，最後一點，最重要的一點，微笑。當在講電話的時候，你在笑

the phone, it makes your brain think you're very happy, and it will calm you down. Okay?

會使得你的大腦認為你很開心，也使你冷靜下來，ok?

So you'll feel less nervous if you smile. And also, people can usually hear if someone

當你笑的時候，你會感受到更少的緊張，除此之外，人們通常也可以聽到，如果當某個人

is smiling. It sounds weird, but it's true. When you're smiling, people can usually tell

正在笑。聽起來也許很怪，但是事實。當你在笑的時候，人們通常會告訴你

that you sound happier. So it's very good to smile when you answer the phone, when you

你聽起來很開心。因此當你在應答電話的時候，笑是一件很好的事，當你打給

call someone. Have a smile on, and you will feel calmer.

別人的時候。有個微笑，你便會感到更平靜

So I hope you've enjoyed this video. I invite you to come to our website, www.engvid.com.

我希望你喜歡這個影片，我邀請你到我們的官網 www.engvid.com.

There, we have some quizzes where you can practice my phone tips. So until next time,

那裡，我們有許多測驗，你可以在那那裡練習電話技巧，直到下一次我們見面之前

take care.

保重~