Today you're going to learn how to have informal and formal conversations in English on the phone.

今天你要學習的是如何在電話中用英語進行非正式和正式的對話。

Let's get started.

我們開始吧

Let's start with informal conversations on the phone in English.

我們先用英語進行非正式的電話對話。

These are when you call a friend or maybe a family member in English, and you're just chatting about getting together, or you just want to talk.

這些都是當你用英語給朋友或許家人打電話時，你只是聊著聊著就聚到了一起，或者你只是想聊聊。

This is something that is a little bit less common nowadays because you're more likely to send a text message to a friend or family member, and we don't use home landlines as often.

這一點現在已經比較少見了，因為你更多的是給朋友或者家人發短信，我們也不經常使用家庭固定電話。

You're more likely to use your cell phone.

你更容易使用手機。

You're not really going to leave a voicemail, you're probably going to send a text instead.

你不是真的要留語音信箱，你可能會發短信代替。

So if you have learned phone conversations at school a long time ago, it might be a little bit simpler now because there's not as many options.

所以，如果你很早以前就在學校學過電話對話，現在可能會簡單一點，因為沒有那麼多選擇。

Let's take a look at two conversations that are informal on the phone, and you'll see how straightforward and simple these can be.

讓我們來看看兩個電話中非正式的對話，你會發現這些對話是多麼的直接和簡單。

Hi, is this Daniel?

嗨，是丹尼爾嗎？

Yes, it is.

是的，它是。

Hi, is this Daniel?

嗨，是丹尼爾嗎？

Yes, it is.

是的，它是。

Hi, is this Benjamin?

嗨，是本傑明嗎？

No, sorry, you have the wrong number.

不，對不起，你打錯電話了。

Oh, sorry. Thanks.

哦，對不起。謝謝。

No problem.

沒問題。

Hi, is this Benjamin?

嗨，是本傑明嗎？

No, sorry, you have the wrong number.

不，對不起，你打錯電話了。

Oh, sorry. Thanks.

哦，對不起。謝謝。

No problem.

沒問題。

That wasn't too bad, right?

這還不算太壞，對吧？

Pretty simple and straight forward.

相當簡單直接。

Well, if you're going to talk on the phone in a formal situation.

好吧，如果你要在正式的情況下在電話裡談。

Let's say for your job you need to call another department, or you need to talk with some customers.

比方說，為了你的工作，你需要給另一個部門打電話，或者你需要和一些客戶交談。

This is going to be a little more serious because you want to be polite, you don't want to be rude, and you want to make sure that they can understand exactly what you're saying.

這將是一個更嚴重的問題，因為你要有禮貌，你不想粗魯，你要確保他們能夠準確地理解你所說的。

So let's take a little bit more time to talk about formal English conversations.

所以我們再花一點時間來談談正式的英語對話。

Let's start with a basic beginning to a conversation that you might have at your workplace in English.

讓我們從一個基本的開頭開始，用英語進行你可能在工作場所的對話。

Hi, may I please speak with Daniel?

你好，請問丹尼爾在嗎？

Speaking.

講：

How can I help you?

有什麼可以幫你？

Hi, may I please speak with Daniel?

你好，請問丹尼爾在嗎？

Speaking.

講：

How can I help you?

有什麼可以幫你？

This one was pretty clear, right?

這個很清楚吧？

You call someone, the person picks up the phone, and they want to talk.

你給某人打電話，對方接起電話，他們想說話。

They have time to talk.

他們有時間說話。

But what if you call a secretary and you want to talk with the marketing department?

但是，如果你打電話給祕書，你想和市場部談談呢？

Well, maybe they're available, maybe they're not, maybe the person wants to ask you some questions to see if the marketing department actually wants to talk to you.

好吧，也許他們有空，也許沒有，也許人家想問你一些問題，看看市場部是不是真的想和你談談。

It could get a little more complicated.

這可能會變得更復雜一些。

So let's talk about three different scenarios.

那麼我們來談談三種不同的情況。

Let's imagine that you're calling to marketing department, and the person who picks up the phone answers affirmatively, then they answer with some kind of filter question, and then they answer negatively.

我們想象一下，你給市場部打電話，接電話的人肯定地回答，然後他們回答的是某種過濾問題，然後他們回答的是否定的。

What do those three different conversations look like?

這三種不同的對話是怎樣的？

Let's listen.

讓我們來聽聽。

Hi, this is Daniel from Microsoft.

你好，我是微軟的丹尼爾。

May I please speak with someone from the marketing department?

我可以和市場部的人談談嗎？

Yes, just one moment.

是的，就一會兒。

Hi, this is Daniel from Microsoft.

你好，我是微軟的丹尼爾。

May I please speak with someone from the marketing department?

我可以和市場部的人談談嗎？

May I ask what you're calling about?

我可以問一下你打電話來是為了什麼嗎？

Hi, this is Daniel from Microsoft.

你好，我是微軟的丹尼爾。

May I please speak with someone from the marketing department?

我可以和市場部的人談談嗎？

I'm sorry, the manager of the marketing department is in a meeting right now.

對不起，市場部的經理現在正在開會。

Would you like to leave a message?

你想留言嗎？

No, thanks.

不，謝謝。

When would be a good time to call back?

什麼時候回電話好呢？

Maybe in about an hour.

也許在一個小時內。

Okay, I'll do that.

好吧，我會做到這一點。

So far you've heard a lot of questions that use, "May I ..." or, "Would you ..."

到目前為止，你已經聽到了很多問題，用 "我可以...... "或 "你會......"

These are really polite words in English, and if you incorporate these in your conversations you're going to take your politeness and formalness to the next level.

這些都是英語中非常有禮貌的詞彙，如果你在對話中融入這些詞彙，你的禮貌性和正式性就會更上一層樓。

So even if you don't use these exact sentences, if you use, "May I ...", "Would you ...," "Would you mind ...", these are going to make your sentences more polite.

所以，即使你不用這些準確的句子，如果你用，"我可以......"，"你可以......嗎"，"你可以......嗎"，"你可以介意......嗎"，這些都會使你的句子更加禮貌。

In our final scenario, let's image that you call someone, they're not available, so you leave a message and ask if they can call you back later.

在我們的最後一個場景中，讓我們想象一下，你給某人打電話，他們沒有空，所以你留言，問他們是否可以稍後給你回電話。

What does that conversation look like, especially the beginning because you're introducing who you are, why you're calling.

這個對話是什麼樣的，尤其是開頭，因為你要介紹你是誰，為什麼要打電話。

Let's take a look at it.

讓我們一起來看看吧。

Hi, this is Vanessa from the marketing department at Apple, I'm returning your call from earlier today.

嗨，我是蘋果公司市場部的Vanessa，我在回你今天早些時候的電話。

Thanks for calling me back.

謝謝你回我電話

I wanted to ask you if you'd like to join me and take over the galaxy.

我想問你是否願意和我一起，接管銀河系。

Thank you.

謝謝你了

Okay, okay, so maybe if you have a business conversation you're not going to be talking about taking over the galaxy together, but, the beginning of the sentence is going to be same: "Thanks for calling me back."

好吧，好吧，也許如果你們進行商務對話，你們不會說要一起接管銀河系，但是，這句話的開頭會是一樣的："謝謝你給我回電話。"

Thanks for calling me back, it's just straightforward, and clear, and simple.

謝謝你給我回電話，就是直截了當，明明白白，簡簡單單。

I hope that this will be easy for you to remember, and if it's not you can always write some notes and leave them at your desk so that you can remember this expression.

希望你能輕鬆記住，如果記不住可以隨時寫一些紙條放在辦公桌上，這樣你就能記住這句話。

All right, now it's your turn.

好了，現在輪到你了。

I want to know in the comments below this video, do you need to use English for your job?

我想在這個視頻下面的評論裡知道，你的工作需要用英語嗎？

Have you ever spoken English on the phone before?

你以前在電話裡說過英語嗎？

I hope that this video will be useful to you, and you can use these expressions when you're talking in informal or formal situations.

希望這段視頻對你有所幫助，在非正式或正式場合交談時，你可以使用這些表達方式。

Thanks so much, and I'll see you the next time.

非常感謝，我們下次再見。

Bye.

掰掰

The next step is to download my free e-book: "Five Steps to Becoming a Confident English Speaker."

下一步就是下載我的免費電子書。"成為一個自信的英語演講者的五個步驟"

You'll learn what you need to do to speak confidently and fluently.

你將學會如何做才能自信而流利地說話。

Don't forget to subscribe to my YouTube channel for more free lessons.

別忘了訂閱我的YouTube頻道，獲取更多免費課程。

Thanks so much! Bye.

謝謝你！拜拜