Name: Ed Roberts 和 Damon Eagan 驚喜現身！Ted Ings 90 年代懷舊輪值論壇活動 😎 (Ed Roberts and Damon Eagan at the Ted Ings' Fixed Ops Roundtable 90's Rewind Event)
Uploaded: 2026-02-18T22:37:16.000Z
Duration: 19 min 19 s

Welcome back to the Fixed Ops Roundtable.

Also a special guest, Damon Egan, who is the service manager at Sherwood Ford in Sherwood Park, Alberta, Canada.

還有特別來賓 Damon Egan，他是加拿大阿爾伯塔省 Sherwood Park 的 Sherwood Ford 服務經理。

Ed and Damon, welcome back to the Fixed Ops Roundtable.

Ed 和 Damon，歡迎回到固定營運座談會。

Damon, what brings you to Ed Roberts neck of the woods?

Damon，是什麼讓你來到 Ed Roberts 這裡？

He's from Alberta, Canada and he just got done with the winter there and here we are in May and he, he wanted to finish that one out down here.

他來自加拿大阿爾伯塔省，剛結束那裡的冬季，而我們現在是五月，他想在這裡完成那件事。

Damon, I know you oversee the day to day operations at Western Canada's largest Ford dealership and you're known as the, as the service fixer.

Damon，我知道你監督加拿大西部最大的福特汽車經銷商的日常營運，而且你被稱為服務修復師。

If it's okay, I'd like to ask you both some questions today because I think what you're both known for is pushing the boundaries of what's possible in automotive, especially in fixed operations.

如果可以的話，我今天想問你們兩個一些問題，因為我認為你們兩位都以突破汽車產業的可能性極限而聞名，尤其是在固定營運方面。

So Ed, if it's okay, let me start with you a little bit.

那麼 Ed，如果可以的話，我想先從你開始。

We've got an acronym, Best team on the planet.

我們有個縮寫，Best team on the planet。

You've got a compelling story, you've had extraordinary growth and give us a little bit of the lay of the land.

你有一個引人入勝的故事，你取得了非凡的成長，跟我們稍微介紹一下情況吧。

And then Damon, I'm going to come to you for the same thing.

那 Damon，接下來換你，我也想聽聽你的情況。

Well, we've certainly been blessed and the key to any great organizations having great people and we've built a foundation here to be able to grow our own people.

嗯，我們確實很幸運，任何偉大組織的關鍵都在於擁有優秀的人才，而我們在這裡打下了基礎，以便培養自己的人才。

And so we have a pipeline, we work with the trade schools, we just donated some vehicles to them a couple months ago and we work with them to give us the foundational kids and then we take them and run them through our programs here, whether it's for a technician, for advisor, for a salesperson.

所以我們有一個人才管道，我們與技職學校合作，幾個月前我們才捐贈了一些車輛給他們，我們和他們合作，讓他們提供基礎人才，然後我們再透過我們的計畫來培養他們，無論是技師、顧問還是銷售人員。

We ran them through our Bozard University and it really allows us to grow the people that we desire to carry out our brand.

我們讓他們接受 Bozard 大學的訓練，這真的讓我們能夠培養出我們想要的、能代表我們品牌的人才。

And David, we're really trying to emulate what Ed and his team are doing here.

David，我們真的很努力想複製 Ed 和他的團隊在這裡所做的一切。

We know that there's a technician shortage.

It's not to the extent in Canada that it is in the US but we're really trying to grow our own technicians as well.

雖然在加拿大不像美國那麼嚴重，但我們也真的在努力培養自己的技師。

Taking from the local trade schools, running them through our program, getting them settled with a mentor, journeyman, technician in our shop and then eventually graduating them to become certified technicians.

從當地的技職學校找人，讓他們接受我們的訓練計畫，在我們的廠裡安排一位導師、一位熟練技師，讓他們安頓下來，然後最終讓他們畢業，成為認證技師。

And Damon, if you don't, if you don't mind, give us a little insight into your hiring in those training processes and the retention of your, of Your team members?

Damon，如果你不介意的話，能不能稍微分享一下你的招聘、培訓流程以及團隊成員的留任情況？

One is drive, and the other one is desire.

And just seeing Ed's operation here, he's looking for a lot of the same things in his people.

看看 Ed 在這裡的營運，他對員工也尋找著許多相同特質。

You know, we can teach technical aptitude, but you can't teach heart and integrity.

你知道的，我們可以教技術能力，但教不了真心和誠信。

And those are two of the big things that we look for when we're hiring apprentices to come on board.

這也是我們在招募學徒加入時，看重的兩大重點。

We have a very high retention factor, and people don't leave our place.

我們的留任率非常高，大家都不離開我們這裡。

I think that's one thing that Ed and I have in common at our stores is that people don't want to leave.

我想 Ed 和我在我們的經銷商之間，有共同的一點就是大家都不想離開。

We provide, you know, lots of help to people getting accustomed to their roles, and

我們提供很多協助，幫助大家熟悉自己的職位，

we want to see them succeed so that they don't leave.

我們希望看到他們成功，這樣他們就不會離開。

And, Damon, I know you've spent a couple days there now.

Damon，我知道你已經在那裡待了幾天了。

Yeah, it's been an enlightening opportunity.

是的，這是一次啟發性的機會。

You know, Ed and I have kind of gone back and forth as to, hey, hey, you know, I'd really like to come down.

Ed 和我來來回回地討論，嘿，嘿，你知道，我真的很想下去看看。

And Ed's been gracious enough to say, hey, anytime you want to come down and check it out, please.

Ed 很客氣地說，嘿，你想來看看隨時都可以。

So we made it happen, you know, took a long time to get here, a lot of flights, but

所以我們實現了，你知道，花了很長時間才來到這裡，搭了很多班機，但是

You know, the way to surmise this is if anybody has heard Ed talk about his culture in the store and they think it's too good to be true, the answer is it is absolutely true.

你知道，要了解這一切，如果有人聽過 Ed 談論他在店裡的文化，覺得好得不像真的，那答案是，它絕對是真的。

I haven't met one person out of the entire week I've been here that hasn't said, this is home, this is family.

這一個星期我來這裡，還沒遇到一個人說這裡不像家，不像家人。

And that culture goes from the cleaners to the dealer principals, and it is everywhere.

而這種文化從清潔人員到經銷商老闆，無所不在。

Damon, what was your first impression when you got there a few days ago?

Damon，你幾天前剛到那裡時，第一印象是什麼？

The first impression was, wow, it is so big.

第一印象就是，哇，這裡好大。

It is such a big place, but it doesn't feel like it because everybody knows everybody.

這裡這麼大，但感覺起來一點也不會，因為每個人都認識彼此。

I got the opportunity when I first got here to sit in, in a new higher orientation meeting.

我剛到這裡時，有機會參加一個新的高階職前訓練會議。

And the general manager of the dealership came in, and you've got these new hires.

然後經銷商的總經理進來了，還有這些新進員工。

He said, my job is to make sure that I know your name.

他說，我的工作就是確保我知道你的名字。

And that was such a Strong statement that shows the commitment to the culture that everybody has from top down.

這句話真的很有份量，展現了從上到下每個人對企業文化的承諾。

Like, what better feeling to have as a new hire when you're hearing the big boss say this?

身為新進員工，聽到大老闆這麼說，還有什麼比這感覺更棒的呢？

It was just, we thought, you know, this is going to be such a great weekend.

我們當時就覺得，嗯，這個週末肯定會很棒。

It has been nothing short of remarkable this week.

Ed, underlying principles behind that best team on the planet.

Ed，地球上最強團隊背後的根本原則是什麼？

Can you share some of that philosophy with us?

你能跟我們分享一些你的理念嗎？

Well, and Damon has heard this all week long, that it starts from the top down.

嗯，Damon 這週聽了好多遍了，那就是從上往下開始。

And one of the things that we do well is we cascade our information all the way down from top to bottom.

我們做得很好的一點是，我們會把資訊從上層一路傳達到最底層。

And with doing that, then when we have a new hire orientation, like Damon spoke about a minute ago, I can go in and welcome those guys to the best team on the planet and then tell them that we expect their best because they are now part of the team.

這樣做之後，當我們有新進員工的入職說明會時，就像 Damon 剛剛說的，我可以進去歡迎這些夥伴加入地球上最棒的團隊，然後告訴他們，我們期待他們拿出最好的表現，因為他們現在是團隊的一份子。

And it's a segue to kind of set the foundational elements of what we do and how we get there.

這也是一個引導，可以建立我們所做事情和達成目標的基礎元素。

And it also gives them a sense of pride, of being a part of what we consider to be the best part of the planet.

這也能讓他們產生一種自豪感，因為他們是我們認為地球上最棒的一部分。

We give them a few things, bracelet, a few various different things to remind them that they are part of the best team on the planet, but

我們會送給他們一些小禮物，像是手環，還有一些不同的東西，提醒他們是地球上最棒團隊的一份子，但是

only happens with them giving us their best efforts, not coming in and just going along for the ride.

這只有在他們付出最好的努力時才會發生，而不是隻是來走個過場。

If they want to stay part of the best team on the planet, they got to give us their best as well.

如果他們想繼續待在地球上最棒的團隊，他們也必須給我們最好的表現。

Damon, I think one of the biggest things for us and the culture that we're trying to establish at our dealership is to really emulate exactly what Ed said.

Damon，我認為對我們和我們想在經銷商建立的文化來說，最重要的一件事就是確實效仿 Ed 所說的。

You know, I'm not going to steal his tagline of be top or best team on planet, but

說真的，我不會偷他的「地球上最頂尖或最棒的團隊」這句口號，但是

we're gonna do whatever we can to really emulate the culture here and really get the best out of our people.

我們會盡力效仿這裡的文化，真正激發我們團隊的最佳表現。

I think that that's the best way to retain people and help them grow to where they.

我認為這是留住人才並幫助他們成長到他們理想狀態的最佳方法。

你們擁有加拿大最好的團隊嗎？

我們確實擁有加拿大最好的團隊，是的。

And here we have the number one mobile dealer in the United States and number one in Canada, side by side.

在這裡，我們擁有美國第一名的行動經銷商，以及加拿大第一名的經銷商，並駕齊驅。

Gentlemen, congratulations to both of you.

I've been there to see the facilities and number of bays and a number of technicians.

我也去參觀過設施、維修區的數量以及技師人數。

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Ed Roberts 和 Damon Eagan 驚喜現身！Ted Ings 90 年代懷舊輪值論壇活動 😎 (Ed Roberts and Damon Eagan at the Ted Ings' Fixed Ops Roundtable 90's Rewind Event)

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