So it's important to be prepared.

所以做好準備非常重要。

In this video, you'll watch three examples of job interviews with common questions you may face in real life.

在這部影片中，你將觀看三個求職面試例子，其中包含你在現實生活中可能會遇到的常見問題。

Pay attention to the conversation and how these candidates use the highlighted vocabulary in their answers.

注意對話內容以及這些面試者在回答中如何使用突出顯示的詞彙。

These phrases will help you to sound more fluent and professional in your next job interview.

這些短語將幫助你在下一次求職面試中聽起來更流利、更專業。

Good morning. Welcome to our shoe shop.

早安。歡迎光臨我們的鞋店。

My name is Sara and I will be conducting your interview today.

我叫 Sara，今天將對你進行面試。

Can you tell me a bit about yourself?

能介紹一下你自己嗎？

Nice to meet you.

很高興見到你。

My name is Kevin and I have a lot of experience in retail.

我叫 Kevin，擁有豐富的零售經驗。

I worked in a shoe store for three years and I'm very passionate about sales and customer service.

我在一家鞋店工作了三年，對銷售和客戶服務充滿熱情。

That's great.

好極了。

Can you tell me about a time when you had to handle a customer complaint?

你能告訴我你曾處理過客戶投訴的經驗嗎？

Sure, there was one customer who wanted to exchange a pair of shoes that she had worn outside.

當然，有一位顧客想換一雙在外面穿過的鞋子。

Our store had a policy that we can't accept shoes that have been worn outside, but I knew she was really disappointed.

我們店有規定，不能接受在外面穿過的鞋子，但我知道她真的很失望。

So I offered her a discount on her next purchase and helped her to find a different pair that she loved.

於是，我為她下次購物提供了折扣，並幫她找到了另一雙她喜歡的鞋子。

She left the store happy and thanked me for going above and beyond.

她高興地離開了商店，並對我的超前服務表示感謝。

Excellent.

好極了。

I like how you handled that situation.

我喜歡你處理這種情況的方式。

Can you tell me about a time when you had to meet a sales goal?

你能告訴我，你有必須達到銷售目標的經驗嗎？

Yes, there was a month when our store was offering a bonus to any sales associate who met a certain sales goal.

是的，曾經有一個月，我們店給達到一定銷售目標的銷售人員發放獎金。

I worked hard to make sure I knew all the features of each shoe we had in stock and I was able to exceed the goal and earn the bonus.

我努力工作，確保瞭解庫存中每款鞋的所有特點，最終超額完成了目標，獲得了獎金。

That's impressive.

真了不起。

Do you work well as part of a team?

你是團隊中的一員嗎？

Yes, I do.

是的，我是。

There was a time when our store was hosting a special event and we had to work together as a team to make sure everything ran smoothly.

有一次，我們的商店要舉辦一個特別活動，我們必須作為一個團隊齊心協力，確保一切順利。

I worked with my coworkers to plan and organize the event and it was very successful.

我和同事們一起策劃和組織了這次活動，活動非常成功。

Well, Kevin, I'm impressed with your answers.

Kevin，你的回答讓我印象深刻。

You have the skills and experience we're looking for in a sales associate.

你具備我們需要的銷售助理的技能和經驗。

Welcome to our team.

歡迎加入我們的團隊。

Did you notice some of the highlighted vocabulary?

你注意到一些突出顯示的詞彙了嗎？

Kevin used a lot of vocabulary that was strong, positive and relevant to the job position he is applying for.

凱文使用了大量強有力、積極並與應聘職位相關的詞彙。

Before you go to your interview, be prepared to speak about some of your own success stories. Times that you worked hard, exceeded goals and went above and beyond.

在面試前，你要準備好講述自己的成功故事，講述自己努力工作、超越目標和超越自我的經歷。

Thanks for coming to the interview for the server position.

感謝你前來參加服務生職位的面試。

Can you tell me a little bit about yourself?

能介紹一下你自己嗎？

My name is Emily and I have two years of experience as a server in a fine dining restaurant.

我叫 Emily，有兩年在高級餐廳擔任服務員的經驗。

I'm a hard worker and always strive to provide excellent customer service.

我工作勤奮，一直努力為客戶提供優質服務。

That's great.

好極了。

Can you tell me about your strengths as a server?

能談談你作為服務生的優勢嗎？

I would say my attention to detail and my ability to multitask are my greatest strengths.

我想說，我對細節的關注和處理多項任務的能力是我最大的優勢。

I always make sure to provide prompt service and ensure that the customers are satisfied with their experience.

我始終確保提供及時的服務，並確保客戶對自己的體驗感到滿意。

I'm also able to remain composed and professional in a fast-paced work environment.

我還能在快節奏的工作環境中保持冷靜和專業。

And what about your weaknesses?

你的弱點是什麼？

I can be a bit of a perfectionist which can sometimes lead to me being hard on myself. But I'm working on remaining flexible in adapting to unexpected changes.

我有點完美主義，這有時會導致我對自己苛刻，但我正在努力保持靈活性，以適應意想不到的變化。

Great, thank you for being honest.

好極了，謝謝你的坦誠。

Can you tell me about a time when you had to handle a difficult customer?

你能告訴我，你曾遇到過什麼棘手的客戶嗎？

Sure, I once had a customer who was extremely dissatisfied with their meal.

當然。曾經有一位顧客對他們的飯菜非常不滿意。

I listened to their concerns and offered to have the kitchen prepare something different for them.

我傾聽了他們的擔憂，並提出讓廚房為他們準備一些不同的食物。

In the end, they were very pleased with their new meal and complimented me on my excellent customer service.

最後他們對新飯菜非常滿意，並稱讚我為客戶提供了優質服務。

Excellent.

好極了。

Well, we're looking for someone who can handle difficult situations with a calm and professional demeanor.

我們正在尋找一位能夠以冷靜和專業的態度處理困難情況的人。

Can you work evenings and weekends?

你能在晚上和週末工作嗎？

Yes, I'm available to work any shift.

是的，我可以上任何班次。

Great, welcome to the team, Emily.

好極了，歡迎加入團隊，Emily。

We are excited to have you join us.

我們很高興你能加入我們。

It's common for interviewers to ask about your strengths and weaknesses.

面試官通常會問你的優勢和劣勢。

Again, make sure you have some answers ready for these questions.

同樣，請確保你已經準備好了這些問題的答案。

Emily used the strong vocabulary and phrases to describe herself.

Emily 用了很強有力的詞彙和短語來描述自己。

Did you notice she said she is flexible and composed, and she mentioned her attention to detail and ability to multitask, as well as her ability to work effectively in stressful situations.

你注意到她說她很靈活、沉著，她還提到了她對細節的關注和處理多項任務的能力，以及她在壓力環境下有效工作的能力。

These are all characteristics that employers are looking for in many different professions.

這些都是僱主在許多不同職業中尋找的特徵。

Good morning. Please take a seat.

早安，請坐。

Good morning. Thank you.

早安。謝謝。

Can you tell me a bit about your experience as an accountant?

能談談你的會計工作經歷嗎？

Yes, I have been working as an accountant for the last five years.

是的，在過去的五年裡，我一直從事會計工作。

I have experience with bookkeeping, financial analysis, and budgeting.

我有記帳、財務分析和預算編制方面的經驗。

And what do you know about our company?

對我們公司瞭解多少？

I have done some research and I know that your company is a well-established firm in the field of consulting services.

我做了一些調查，知道貴公司是一家在諮詢服務領域享有盛譽的公司。

That's true.

沒錯。

How do you handle time management and meeting deadlines?

你如何處理時間管理和遵守截止日期？

I always prioritize my tasks based on their urgency and importance.

我總是根據任務的緊迫性和重要性來確定優先順序。

I also make a schedule for the day and follow it strictly to ensure that all the important tasks are completed on time.

我還制定了一天的日程表，並嚴格按照日程表行事，以確保按時完成所有重要任務。

Deadlines are very important to me and I do my best to meet them.

截止期限對我來說非常重要，我會盡力遵守。

Can you give me an example of a difficult situation you faced in your previous job and how you resolved it?

你能否舉例說明你在以前的工作中遇到的困難，以及你是如何解決的？

In my previous job, we were in the process of auditing a company's finances and I discovered that there were discrepancies in the bookkeeping.

在我上一份工作時，我們正在對一家公司的財務進行審計，我發現賬目有出入。

I quickly brought it to the attention of my supervisor and worked with the team to resolve the issue and implement new procedures to prevent it from happening again.

我迅速將此事提請主管注意，並與團隊一起解決了問題，實施了新的程序以防止再次發生。

That sounds like you handled the situation well.

聽起來你處理得很好。

Do you have any questions for me?

你有什麼問題要問我嗎？

Yes, I would like to know more about the company's opportunities for growth and development.

是的，我想進一步瞭解公司的成長和發展機會。

We incentivize our employees to attend yearly conferences to maintain and upgrade their knowledge.

我們鼓勵員工參加年度會議，以保持和提升他們的知識水準。

Wow, that's great.

哇，太棒了。

Well, your qualifications and experience would be a perfect fit for our organization, and I would like to offer you the position.

你的資歷和經驗非常適合我們的組織，我願意為你提供這個職位。

Thank you very much. I'm excited to join your team.

非常感謝。我很高興能加入你們的團隊。

Did you notice that the questions in all three interviews had similar themes?

你是否注意到，三次面試中的問題都有相似的主題。

Interviewers want to know about your work experience in their industry, the skills you can offer them, and how well you handle problems and difficult situations that you will face in the job position.

面試官希望瞭解你在本行業的工作經驗、你能為他們提供的技能，以及你在工作中遇到問題和困難時的處理能力。

We hope we have given you some ideas about how to answer questions may be asked in your next interview, and some vocabulary and phrases to be more confident with your English skills.

希望我們有為你提供一些思路，讓你知道如何用一些詞彙和短語回答下次面試中可能會問到的問題，從而對自己的英語技能更有信心。

Thanks for watching.

感謝觀看。

If you found this video helpful for your next interview in English, don't forget to like and subscribe, leave a comment, and share this video with a friend who might also have an important interview coming up.

如果你覺得本影片對你的下一次英語面試有幫助，請不要忘記按讚和訂閱，留下評論，並將這部影片分享給可能有重要面試的朋友。

Bye.

再見。