Name: 用Podcast學超實用英文對話！｜Lesson 003 初級｜飯店升級體驗！ (Real-Life English Conversations with Podcasts | Episode 003 Elementary | Hotel Upgrade)
Uploaded: 2026-02-22T13:12:04.000Z
Duration: 9 min

Hello English learners and welcome to EnglishPod.

Amira and I are here today with an interesting lesson about a hotel situation.

Amira, why don't you give us a little bit more information?

Well, the situation is taking place in a hotel and someone is checking in and is obtaining an upgrade.

Why don't we listen to the dialogue and then we'll come back and explain all this vocabulary.

I have a reservation under the name Anthony Roberts.

我有一個預訂，名字是 Anthony Roberts。

Oh, Mr. Roberts, we've been expecting you.

喔，Roberts 先生，我們有在等您。

And here is your key card to the presidential suite.

Yeah, here, this is my confirmation number.

對，在這裡，這是我的確認號碼。

You're right, Mr. Roberts, there seems to be a mix up.

沒錯，羅伯茲先生，好像有點混淆。

Unfortunately we're overbooked at the moment.

很抱歉，我們目前超額預訂了。

We're pleased to offer you a complimentary upgrade.

我們很樂意為您提供免費的 upgrade。

Yeah, the guy is really excited that he's gonna get the presidential suite.

對啊，他超開心的，因為他要住總統套房。

Yes, there's some interesting phrases and vocabulary items here and I know, Marco, you want to talk about some of them, right?

是的，這裡有一些有趣的片語和單字，我知道，Marco，你想討論其中一些，對吧？

And this is really useful for all of our listeners who travel a lot.

這對常旅行的聽眾來說真的很有用。

So before we explain this phrase, let's listen to some examples on how it is used in other situations.

所以，在我們解釋這句話之前，先來聽聽它在其他情境下的用法範例。

And, and then we'll come back and give you more information.

然後，我們再回來提供更多資訊。

My secretary made a reservation under my name.

我的祕書以我的名字做了預訂。

I'm sorry sir, I don't have a reservation under that name.

抱歉先生，我沒有以那個名字的預訂。

Do you have a reservation under the name Smith?

您有以 Smith 這個名字的預訂嗎？

Alright, some really good examples there on how we could use this phrase in other situations.

好的，剛剛的範例都很棒，讓我們知道這個片語在其他情況下可以怎麼用。

But just in case, let me explain it real fast.

不過，以防萬一，我還是快速解釋一下。

Under the name means that when you go to the restaurant or a hotel and you tell them your name, they know that you are the person that they have been expecting.

以...的名字的意思是，當你到餐廳或飯店時，告訴他們你的名字，他們就知道你是他們一直在等的那個人。

Yes, well I have chosen another useful phrase for you and it is mix up.

是的，我為你挑選了另一個實用的片語，那就是 mix up。

Before we talk about this phrase, let's listen to some examples of how it is used.

在我們討論這個片語之前，先來聽聽幾個使用它的例子吧。

There was a mix up at the airport and my bags were sent to Antarctica.

機場那邊出了點狀況，我的行李被送去南極了。

I'm sorry sir, there's been a terrible mix up.

先生，很抱歉，發生了嚴重的混淆。

So a mix up is a confusion or a misunderstanding.

所以混淆就是一種混亂或誤解。

好的，Marco，你準備了什麼給我們？

Okay, the next word that we should take a look at is overbooked.

好的，下一個我們要看的單字是 overbooked。

So if a hotel or a flight is overbooked, it means that they are full.

所以如果飯店或班機超額預訂，就代表它們滿了。

所以他們不能再接受任何人了。

好的，那這個說法為什麼有用呢？

There's so many other situations where you can use this word or hear it from other native English speakers.

還有很多其他情況，你都可以用到這個單字，或是聽到母語人士這樣說。

For example, a bus or a train can be overbooked.

例如，公車或火車也可能超額預訂。

Okay, let's take a look at the last phrase for today.

好的，那我們來看今天的最後一個片語。

So this means that, for example, when the hotel is overbooked and all of their standard rooms are full, they will give you a better room, a more expensive room, but

所以這意思就是說，例如飯店超額預訂，他們的標準客房都滿了，他們就會給你一間比較好的房間，比較貴的房間，但是

This also happens sometimes if you're lucky on airplane flights.

有時候搭飛機也很幸運會遇到這種情況。

So if you are in economy class and an airplane, but

for some reason it's overbooked, they will move you to business class or first class for free.

但因為某些原因超額預訂了，他們就會免費把你升等到商務艙或頭等艙。

I have a similar story, but I'm not going to tell you about it now.

我也有類似的故事，但現在先不說。

For now, let's go and listen to the dialogue one more time.

現在，我們就再來聽一次對話吧。

And when we come back, we'll talk some more.