AFTER SOME OF THEIR OFFICIALS DECIDED TO DRAG A PASSENGER OFF

A PLANE IN ONE OF THE MOST VIOLENT WAYS THAT WE'VE SEEN ON

A PLANE SO FAR.

THIS STORY REALLY HAS TO DO WITH THE FACT

THAT AIRLINES HAVE THIS ANNOYING POLICY OF OVERBOOKING FLIGHTS

AND SOMETIMES, THEY WILL OVERBOOK FLIGHTS AND EVERYONE

WILL SHOW UP AND THEN THEY HAVE TO TRY TO CONVINCE PASSENGERS TO

GIVE UP THEIR SEATS IN EXCHANGE FOR A VOUCHER, USUALLY IT'S LIKE

A $400 VOUCHER THAT GOES TOWARD ANOTHER FLIGHT AND THEN THEY

WILL GET REBOOKED ONTO A LATER FLIGHT.

WELL, A LOT OF PEOPLE

BOOK THEIR FLIGHTS DURING A SPECIFIC DATE AND TIME AS ANY TO

GET TO PLACES AND THIS IS ONE OF THOSE CASES WHERE AGAIN

EVERYBODY SHOWED UP, EVERYONE WANTED TO FLY AND NO ONE WANTED

TO SEE.

AS A RESULT, UNITED DECIDED THAT THEY WOULD PICK

RANDOM PEOPLE AND MAKE THEM GIVE UP THEIR SEATS SO THEY

COULD ACCOMMODATE THE EMPLOYEES AND THE PROPER INDIVIDUALS

TO MOVE AHEAD WITH THE FLIGHT.

WHEN THAT HAPPENED, THEY CHOSE ONE MAN WHO CLAIMED THAT HE

WAS A DOCTOR AND THAT HE COULD NOT FLY AT A LATER TIME AND

SO WHAT YOU ARE ABOUT TO SEE IS A DIFFICULT VIDEO TO WATCH,

IT'S A LITTLE GRAPHIC, BUT IT FEATURES THE AUTHORITIES

LITERALLY DRAGGING A MAN OFF THE PLANE.

TAKE A LOOK.

THIS IS NOT RIGHT.

NO!

OH MY GOD!

NO!

OH MY GOD!

WHAT ARE YOU DOING?

NO, THIS IS WRONG.

OH MY GOD ASK MY LOOK IT WHAT YOU DID TO HIM!

OH MY GOD.

SO HE WAS SITTING IN A WINDOW SEAT AND APPARENTLY THEY

DRAGGED HIM OUT AND DRAG THEM OFF THE PLANE.

THERE ARE OTHER

VIDEOS OUT THERE BUT I WANT TO GIVE CREDIT TO THE WOMAN WHO DID

FILM THIS.

ANDREA BRIDGES

SHE POSTED IT ON FACEBOOK AND IT HAS BEEN WIDELY SHARED.

THERE ARE OTHER VIDEOS.

YOU SAW THERE, TWO OTHER PEOPLE WERE FILMING IN THAT VIDEO.

ONE OF THEM FEATURES A CLOSE-UP OF THE PASSENGER AND

THE FACT THAT HE WAS BLOODY AS A RESULT OF THIS CONFRONTATION.

APPARENTLY IN THE VIDEO HE ALSO SAID JUST KILL ME AND I HAVE TO

GO HOME.

THIS WHOLE THING IS REALLY FRUSTRATING AND IT IS

JUST DEVASTATING BECAUSE IT HAPPENS ALL THE TIME AND EVEN

THOUGH YOU ARE A PAYING CUSTOMER AND YOU DO EVERYTHING RIGHT AND

YOU PLAY BY THE RULES, THIS COULD HAPPEN TO YOU AND YOU HAVE

VERY LITTLE PROTECTION.

THE AIRLINES HAVE TO COMPENSATE YOU

IF THEY HAVE TO PUT YOU ON A LATER FLIGHT AND CAUSES HUGE

INCONVENIENCE, BUT THEY GET TO OVERBOOK FLIGHTS ALL THE TIME

BECAUSE THEY ARE LIKE WELL, SOME PEOPLE DON'T SHOW UP.

BUT YOU

STILL GET PAID FOR THAT SEAT.

THOSE PEOPLE STILL PAY FOR THE

FLIGHT THAT YOU GUYS NEVER REFUND.

GETTING A REFUND FROM AN AIRLINE IS ONE OF THE HARDEST

THINGS THE WORLD I'D STARTED IN BUYING A HOUSE.

EVEN THOUGH THEY WERE IMMEDIATELY FILLED US WITH

ANOTHER PERSON.

OF COURSE THEY WILL DO IF SOMEONE PAYS FOR THE FLIGHT

AND THAT SEAT, WHO CARES OF THE SCHOBER NOT KUESTER YOU ARE

STILL GETTING YOUR MONEY.

I FEEL TERRIBLE FOR THIS GUY.

I HATE THAT THIS POLICY EXISTS.

THAT AIRLINES GET AWAY

WITH IT BUT UNITED IS DEALING WITH A TON OF CRITICISM AS

A RESULT OF THE SITUATION.

ITíS A PERVERSE SITUATION BECAUSE WE WOULD BE UPSET

THAT THEY OVERBOOKED SOMETHING STUPID AND CHEAP LIKE A MOVIE

THEATER BUT FOR SOME REASON IT'S OKAY FOR THEM TO OVERBOOK

SOMETHING THAT COST YOU WAY MORE, 30 TIMES MORE AND IF YOU

CAN'T USE THE SERVICE, YOUR VACATION IS RUINED, YOU DON'T GET

TO GO TO THE FUNERAL YOU WERE GOING TO, WHATEVER IT IS.

NOBODY JUST GETS ON A PLANE BECAUSE LIKE I DON'T HAVE

ANYTHING TO DO TODAY.

EVERYBODY DESPERATELY NEEDS TO FINISH THAT

LIZA FOR SOME REASON, THEY CAN DO IT THERE.

MY FIRST REACTION

TO THIS WAS THIS IS THE PERFECT VIDEO SUMMARY OF THE

RELATIONSHIP BETWEEN CORPORATIONS AND REGULAR

PEOPLE IN THIS COUNTRY.

THAT'S A GREAT POINT THAT.

IF THEY WANT TO THE CONSENTING GOONS, THOSE GOODS

CAN BRUTALIZE YOU AND SO THEY GET TO ME A LITTLE MORE MONEY.

IT WOULD BE BAD ENOUGH IF THEY HAD STOPPED FOR PEOPLE FROM

GETTING ON THE PLANE BUT YOU LET THEM GET ON THE PLANE TO

DRAG THEM OUT?

ARE YOU MAD?

ARE YOU CRAZY?

THERE ARE THREE, MAYBE 10 PEOPLE FILMING YOU.

DO YOU THINK YOU CAN GET AWAY WITH THIS?

AND THEY DO.

THEY THINK THEY CAN PUNCH US IN THE FACE AND THERE'S

NOTHING WE CAN DO.

MAYBE WE CAN'T PUNCH BACK, BUT WE CAN PUNCH THEM IN THE STOCK.

THIS IS GOING TO CAUSE THEM POSSIBLY BILLIONS OF

DOLLARS AND THE UPROAR CONTINUES.

THAT'S THE POWER WE HAVE AS INDIVIDUALS.

YES, THAT IS THE POWER BUT WE ALSO HAVE TO KEEP IN MIND THAT A

LOT OF THE BIG AIRLINES WILL BUY SMALLER AIRLINES AND IT DOESN'T

CREATE A MONOPOLY PER SE BUT IT DOES LEAD TO WAY LESS OPTIONS

WHEN YOU WANT TO FLY AND SO THERE HAVE BEEN MULTIPLE

INSTANCES RIGHT HAVE SAID I AM NEVER GOING TO FLY ON THIS

AIRLINE AGAIN AND THEN WHEN I'M BOOKING A FLIGHT AND YOU'RE

RIGHT, A LOT OF TIMES YOUR BOOKING FLIGHTS FOR IMPORTANT

REASONS, WORKER FAMILY EMERGENCIES.

YOU HAVE NO

OPTIONS.

AND THEN YOU FEEL LIKE YOU HAVE TO BOOK WITH UNITED OR

WHATEVER IT IS.

I FEEL LIKE THEY ARE EMBOLDENED BY THAT, BY

KNOWING THAT IN A LOT OF CASES YOU CAN THREATEN THEM AS MUCH AS

YOU WANT BUT YOU DON'T HAVE A LOT OF CHOICES OUT THERE.

THIS

POLICY THERE HAS TO BE SOME REGULATION TO STOP IT AND IF YOU

WORK FOR THE AIRLINES AND YOU ARE LIKE KNOW, PEOPLE SHOW UP.

I DON'T CARE PEOPLE DON'T SHOW UP.

THINK ABOUT IN THIS CONTEXT.

IF

YOU BUY TICKETS TO GO SEE DRAKE BECAUSE THAT IS SOMETHING THAT I

WOULD DO AND YOU ARE SPENDING WHATEVER, HUNDREDS OF DOLLARS

FOR THAT SEE IMAGINE IF THAT VENUE WAS LIKE YOU KNOW,

SOMETIMES PEOPLE GET TO DRUG BEFORE THE CONCERT AND THEN THEY

DON'T SHOW UP SO WE'RE GOING TO TRIPLE BOOK EACH SEATS BECAUSE

WE THINK ñ I PAID FOR THE TICKET.

I DON'T CARE.

IF I PAY THE MONEY, IT'S UP TO ME WHETHER I SHOW UP OR NOT.

HERE'S THE THING, THE VENUE STILL MAKES THE MONEY.

THE AIRLINES STILL MAKES THE MONEY.

DRAKE STILL MAKES HIS MONEY.

YEAH, EXACTLY.

DRAKE STILL MAKES HIS MONEY.

GOT IT.

I MEAN LOOK, ARE YOU GET TO THE APOLOGY?

SO SPOKESPERSON SAYS WE APOLOGIZE FOR THE OVERBOOK

SITUATION ñ THAT'S A TERRIBLE APOLOGY BUT NOT AS BAD AS WHEN

THE CEO STEPS IN, THAT'S HOW BIG THIS GUY, AND HE SAYS HE

APOLOGIZES FOR THE RE-ACCOMMODATION SITUATION.

PEOPLE AREN'T MAD AT YOU BECAUSE OF THE REACCOMMODATION

SITUATION.

WHERE MATTIE YOU BECAUSE HE BRUTALIZED A DOCTOR.

WERE MAD BECAUSE YOU THROUGH A GUY DOWN AND BLOODIED HIM AND

DRAG HIM UP LIKE HE WAS A SACK OF MEATÖ WE'RE MAD.

THESE SORTS

OF STATEMENTS ARE WHY PEOPLE HATE CORPORATIONS BECAUSE THEY

HAVE DRAINED FROM THEIR SPOKESPERSON AND THEIR CEO ANY

TRACE OF HUMANITY OR EMPATHY.

THEY BECOME THE ROBOTS WE KNOW

THEY ARE. AND ALSO, BY THE WAY, I DID SOME RESEARCH.

I'M NOT A LAWYER

BUT I DID SOME RESEARCH AND APPARENTLY A LOT OF TIMES

WHEN THEY GO AND SAY WE'VE OVERBOOKED, WERE GOING TO OFFER

YOU POOR HUNDRED DOLLARS TO GOT TO PLAY A LOT OF TIMES THAT IS

NOT AS MUCH AS YOU CAN LEGALLY GET BACK AND IT'S JUST IN

TRAVEL VOUCHERS.

YOU'RE ACTUALLY SUPPOSED TO BE GIVEN CASH.

WHEN YOU ACCEPT ONE OF THOSE THINGS EARLY ON WHEN THEY

ARE JUST LIKE TO HAVE ANY VOLUNTEERS KUESTER YOU ARE

GIVING UP YOUR RIGHT TO GET AS MUCH AS YOU ARE LEGALLY

OWED WHICH DOES NOT HAVE TO COME IN THE FORM OF A TRAVEL BOUCHER.

YOU CAN GET MORE CASH THAT.

EXACTLY.

KNOW YOUR RIGHTS, AND KNOW WHAT YOU CAN DO ñ YOU CAN REALLY

PROTECT YOURSELF.

IF YOU FIND ITSELF IN A SITUATION LIKE THIS

THEY CAN GO AHEAD AND TAKE YOU OFF THE FLIGHT WHICH IS

CRAZY BUT I DON'T KNOW, I DON'T KNOW IF THERE ARE ANY

POLITICIANS OUT THERE THAT WANT TO REFORM OR CHANGE THIS

BUT THERE NEEDS TO BE AND IF THERE ARE, PEOPLE LIKE

THAT, THEY CERTAINLY HAVE MY ATTENTION.

IS NOT GUARANTEED BUT WE WERE GIVEN A TIP BY A FAN OF THE SHOW

ON THE CARRIER THAT FUNCTIONS AS UNITED EXPRESS AND WE READ

THROUGH THEIR GUIDELINES FOR THESE SORTS OF SITUATIONS AND

THERE IS NO REFERENCE MADE TO FORCIBLE EVACUATION OUT OF

THE PLANE, THAT THEY CAN DRAG YOU OUT.

IT SAYS THEY CAN

CANCEL YOUR TICKET, REFUND YOU, IT DOESN'T SAY ANYTHING

ABOUT BEING ABLE TO USE PHYSICAL FORCE SO IT'S POSSIBLE THAT

THIS ISN'T JUST BAD PR BUT THEY MIGHT'VE LITERALLY BROKEN

THE LAW BUT WE'RE STILL LOOKING INTO THAT.