Name: 丹麥停止信件投遞是數字時代的標誌 | BBC News (How Denmark ending letter deliveries is a sign of the digital times | BBC News)
Uploaded: 2025-09-01T13:28:30.000Z
Duration: 3 min 32 s

Now here on BBC News, a question, when was the last time you sent a letter by post?

現在，BBC 新聞問您，您上一次郵寄信件是什麼時候？

Chances are it's been a while as more and more of us choose digital alternatives and countries are grappling with declining amounts of letters and what this means for traditional postal services.

隨著我們越來越多的人選擇數字化的替代方式，各國都在努力應對信件數量的下降以及這對傳統郵政服務意味著什麼，這可能已經有一段時間了。

One of them is Denmark and its National Postal Service Postnord as Adrienne Murray has been finding out.

Adrienne Murray 發現，丹麥及其國家郵政局 Postnord 就是其中之一。

Heading out on his morning postal round, Clemen Moyano has been delivering mail for the last seven years.

克萊門-莫亞諾（Clemen Moyano）在過去的七年裡一直從事郵遞工作，他每天早上都要去送信。

These days it's mostly bills and magazines and his load has been getting lighter.

最近，他的工作主要是賬單和雜誌，負擔越來越輕。

I have seen that the mail is going down gradually.

Nowadays it seems two years ago it was going really, really down.

如今看來，兩年前的情況真的非常非常糟糕。

Only 15 years back, Denmark had several large letter sorting depots but this is Postnord's last one.

早在 15 年前，丹麥就有多個大型信件分揀站，但這是 Postnord 的最後一個分揀站。

Since 2000, letter volumes have slumped by 90%.

自 2000 年以來，信件數量下降了 90%。

And by the year end, mail deliveries by the state-owned postal service will become a thing of the past.

到今年年底，國有郵政部門的郵件投遞將成為歷史。

Around 1,500 jobs, a third of Postnord's workforce will be let go.

約 1500 個工作崗位，即 Postnord 三分之一的員工將被解僱。

We say goodbye to 400 years of Danish history and of course a lot of people are going to lose their jobs.

我們與 400 年的丹麥歷史說再見，當然也會有很多人失去工作。

But as online shopping grows, these conveyors are increasingly busy and Postnord will instead focus on its profitable parcel business.

但隨著網上購物的增長，這些傳送帶越來越繁忙，Postnord 將轉而專注於其盈利的包裹業務。

The average Dane is receiving one letter a month on average.

On the contrary, the Danes love to shop online.

相反，丹麥人喜歡在網上購物。

The global e-commerce is growing significantly and we are moving with it.

全球電子商務正在大幅增長，我們也在與時俱進。

We are just facing this evolution, a natural evolution I would say, of a digitised society earlier than maybe some other countries.

與其他國家相比，我們更早面臨數字化社會的演變，我認為這是一種自然演變。

Denmark is one of the world's most digitalised countries, a policy pushed by the government.

丹麥是世界上數字化程度最高的國家之一，這是政府推行的一項政策。

There's an app here for almost everything and almost all correspondence with Danish authorities goes through an online mailbox.

在這裡，幾乎所有東西都有一個應用程序，與丹麥當局的幾乎所有通信都通過一個在線郵箱進行。

One by one, these iconic postboxes are being removed from Danish streets.

這些標誌性的郵筒一個接一個地被從丹麥的街道上拆除。

Actually, my last letter I sent was like five years ago so I really never use it.

事實上，我上一封信是五年前寄的，所以我從來沒用過它。

A new law has opened up the postal market.

Private player Deo will take up the remaining letter business and deliver around the country, even as volumes shrink.

私營企業 Deo 將接手剩餘的信件業務，並在全國範圍內進行投遞，即使投遞量減少也在所不惜。

Elderly organisations worry, however, that the quarter of a million people who still rely on physical post may face difficulties.

然而，老年人組織擔心，25 萬仍然依賴實體崗位的人可能會面臨困難。

If you're exempted from digital mail, you are probably not very skilled digitally.

如果你可以免於使用數字郵件，那麼你的數字技術可能並不嫻熟。

Then it's really difficult to figure out where to go and deliver your mail.

那就很難知道該去哪裡投遞郵件了。

Across Europe and beyond, many countries are grappling with a dramatic drop in letters over the last decade or more.

在整個歐洲和其他地區，許多國家都在努力應對過去十多年來信件數量急劇下降的問題。

The ones that have the least decline are still Germany, Switzerland to some degree is only 40%, but everybody else is really around the 50-70% decline.

降幅最小的仍然是德國，瑞士在某種程度上也只有 40%，但其他國家的降幅都在 50-70% 左右。

So I think it's a trend that we see everywhere.

是以，我認為這是一個隨處可見的趨勢。

Clearly, this is driven by digitalisation and how people communicate in general.

顯然，這是數字化和人們一般交流方式所推動的。

As online shopping takes off, PostNord is betting its future on parcels.

隨著網上購物的興起，挪威郵政將未來的賭注押在了包裹上。

But the decline of letters here in Denmark offers a glimpse, perhaps, of the future that awaits other countries.

但是，丹麥書信的衰落或許可以讓我們看到其他國家的未來。

Adrienne Murray，BBC 新聞，哥本哈根。