Name: 【即時新聞】造成全球大當機的資安公司 CrowdStrike CEO 親上火線回應了 (CrowdStrike CEO: ‘We know what the issue is’ and are resolving it)
Uploaded: 2024-07-20T14:15:49.000Z
Duration: 5 min 17 s

We're now joined by the founder and CEO of CrowdStrike, George Kurtz.

我們現在請到了 CrowdStrike 的創始人兼首席執行官喬治-庫爾茨（George Kurtz）。

George, it's good to see a lot of people woke up.

喬治，很高興看到很多人都醒過來了。

We've been hearing all about the messes at the airports, a lot of broadcast channels, Australia, even ours here.

我們已經聽到了很多關於機場混亂的消息，很多廣播頻道、澳洲，甚至我們這裡也是如此。

We were we had those blue screens everywhere.

So first, thank you for giving me the opportunity to chat with you first on air.

首先，感謝您給我這次機會，讓我能第一時間在直播中與您交流。

And I want to start with saying we're deeply sorry for the impact that we've caused to customers, to travelers, to anyone affected by this, including our companies.

首先，我想說的是，我們對客戶、旅客和任何受此影響的人，包括我們的公司，造成的影響深表歉意。

We're resolving and have resolved the issue.

我們正在並已經解決了這個問題。

Now it's recovering systems that are out there.

And essentially, as you've talked about in the statement I put out is the system was sent an update and that update had a software bug in it and caused a an issue with the Microsoft operating system.

從本質上講，正如你在我發表的聲明中所說的那樣，系統被髮送了一個更新，而這個更新中有一個軟件錯誤，導致微軟作業系統出現問題。

And we identified this very quickly and remediated the issue.

我們很快就發現了這個問題，並採取了補救措施。

And as systems come back online, as they're rebooted, they're coming up and they're working.

隨著系統重新上線，重新啟動，它們開始運行。

And now we are working with each and every customer to make sure that we can bring them back online.

現在，我們正與每一位客戶合作，確保他們能夠重新上線。

The issue in terms of a bug that was related to our update.

Mr. Kurtz, it's Savannah here in Milwaukee.

庫爾茨先生，這裡是密爾沃基的薩凡納。

I mean, you're in the cybersecurity business and I certainly don't even pretend to understand this.

我的意思是，你從事的是網絡安全行業，我當然不會假裝瞭解這一點。

But according to your statement, it was a single content update that has managed to shut down air travel, credit card payment systems, banks, broadcast, street lights, 9-1-1, emergency around the globe.

但根據你的說法，只是一次內容更新，就能讓全球各地的航空旅行、信用卡支付系統、銀行、廣播、路燈、9-1-1 等緊急事件癱瘓。

Why is there not some kind of redundancy or some sort of backup?

為什麼沒有某種冗餘或某種備份？

How is it that one single software bug can have such a profound and immediate impact?

為什麼一個軟件錯誤就能產生如此深遠而直接的影響？

Well, when you look at the complexity of cybersecurity, you're always trying to stay one, excuse me, one step ahead of the adversaries.

當你看到網絡安全的複雜性時，你總是試圖比對手領先一步，不好意思，一步。

We're always trying to stay one step ahead of the adversaries.

我們一直在努力領先對手一步。

And in this particular case, you know, our systems are always looking for the latest attacks from these adversaries that are out there.

在這種特殊情況下，我們的系統一直在尋找來自對手的最新攻擊。

是以，這次內容更新已經發布。

And as it does and it's been doing for many, many years, obviously, we've got a robust team that's looking at the safety and security and the quality of these updates.

顯然，我們有一個強大的團隊，負責這些更新的安全和品質。

And we have to go back and see what happened here.

我們必須回頭看看這裡發生了什麼。

But if there is a negative interaction with the way some of these operating systems work, in this particular case, it was only the Microsoft operating system that was impacted.

但是，如果其中一些作業系統的工作方式產生了負面影響，在這種特殊情況下，受到影響的只是微軟作業系統。

I think a lot of people woke up and wondered if something nefarious was afoot, if this was some kind of a cyber attack.

我想，很多人醒來後都在想，是不是有什麼邪惡的東西在作祟，這是不是某種網絡攻擊。

But you're saying that it was just something within your own system.

但你說這只是你自己系統內的問題。

So now, as we sit here, I was watching the news out of Australia.

現在，當我們坐在這裡時，我正在收看澳洲的新聞。

They were trying to get their television stations back on the air, their hospital software back up and running, the banks going.

他們試圖讓電視臺重新開播，讓醫院軟件恢復運行，讓銀行繼續運轉。

How long does it take to get everything back up and running?

一切恢復正常運行需要多長時間？

Well, yeah, first and foremost, again, just to reinforce what you said, it wasn't a cyber attack.

嗯，是的，首先，再次強調一下，這不是一次網絡攻擊。

You know, it was related to this this content update.

你知道，這與這次內容更新有關。

And as you might imagine, we've been on with our customers all night and working with them.

你可以想象，我們整晚都在與客戶一起工作。

Many of the customers are rebooting the system and it's coming up and it will be operational because of, you know, we fixed it on our end.

許多客戶正在重啟系統，因為我們這邊已經修好了，所以系統會正常運行。

And some of the systems that aren't recovering, we're working with them.

有些系統沒有恢復，我們正在與他們合作。

So it could be some time for some systems that just automatically won't recover.

是以，有些系統可能需要一段時間才能自動恢復。

But it is, you know, it is our mission is why we're here to make sure that every customer is fully recovered.

但是，我們的使命就是確保每一位客戶都能完全康復。

And we're not going to relent until we get every customer back to where they were.

在讓每一位客戶恢復到原來的狀態之前，我們不會鬆懈。

And we continue to protect them and keep the bad guys out of their systems.

我們將繼續保護他們，不讓壞人進入他們的系統。

Did you ever think, Mr. Hearst, that you could experience something like this?

赫斯特先生，你想過你會經歷這樣的事情嗎？

I mean, is this the breadth of this surprise you?

我的意思是，這種廣度是否讓你感到驚訝？

Well, when you look at software, it is a is a very complex world and there's a lot of interactions.

軟件是一個非常複雜的世界，存在大量的互動。

And always staying ahead of the adversary is certainly a tall task.

而始終走在對手前面無疑是一項艱鉅的任務。

So these sort of things, obviously, you know, you try to understand and mitigate them.

是以，很明顯，你知道，你會試圖理解和減輕這些事情。

And in some cases you have a weird interaction and it didn't seem like it happened on every Windows system.

在某些情況下，你會遇到奇怪的交互，但這似乎並不是在每個 Windows 系統上都會發生。

There's different versions and flavors and patch levels, if you will.

可以說，有不同的版本、口味和補丁級別。

And we're just trying to sort out where the that negative interaction was.

我們正試圖找出負面影響的根源。

And again, that's what we're focused on, getting customers back up and running.

同樣，這也是我們的工作重點，讓客戶恢復正常運行。

CrowdStrike CEO Joris Kurtz, we appreciate you coming on the air so quickly after this happened and explain your company's point of view.

CrowdStrike 首席執行官約里斯-庫爾茨（Joris Kurtz），我們很感謝你在事件發生後如此迅速地來到直播間，解釋貴公司的觀點。