- If I walk just a few blocks from this office,

- 如果我從辦公室走少少幾個街區

I can find a robot that will make me a latte,

我就可以找到一個機器人，能夠做給我拿鐵

serve me a quinoa bowl, and now there's one

給我一碗藜麥飯，現在還有另一個

that will make me a custom made-to-order hamburger.

能夠提供我客製化漢堡

It kinda makes sense when you think about it.

想一想其實頗合理的

San Francisco is a hub of food, and of technology.

舊金山是一個食物和科技的匯集點

So having new businesses that wanna Techify

所以業者想科技化他們的餐廳概念

their restaurant concepts, makes a lot of sense.

是非常合理的

But, when I talk to my coworkers about it, they had

但是，當我和我的同事提到這點，他們

two distinct opinions about robots making their food.

對於機器人做料理有兩種截然不同的想法

One: - I think it sounds cool.

一種是：我覺得那聽起來很酷

I would definitely go.

我一定會去光顧

- And the other: - So how does that affect

- 而另一種是：所以那會如何影響到

people working in the city?

城市裡的工作者？

- Both of these opinions are completely justified.

- 這兩種意見都是很有道理的

But that jobs one is where things get complicated.

然而，其中有關工作的那點，就是事情開始複雜的部分

Typically robotic restaurants employ plenty of people,

基本上，機器人餐廳僱用許多員工

they're just doing different jobs than before.

只是他們做的是和過去不同的工作

So instead of flipping burgers or making pizzas,

所以，不再是翻漢堡或是做披薩

they're stocking machines, greeting customers,

他們改而填裝機器、招呼顧客

and just keeping everything in working order.

還有就是確保一切順暢運作

But I wanted to see this for myself.

但我想親自去見識見識

So we are gonna head over to Creator,

所以我們要前往 Creator

that robotic burger place that I was telling you about,

就是那間我們剛剛和你們提到的機器人漢堡餐廳

and I'm going to see how robots might impact

我要來看看機器人如何可能影響

the future of how we order food.

我們未來點餐的方式

(upbeat techno music)

(輕快的科技風音樂)

- Creator is a new type of restaurant, one

- Creator 是一種新型的餐廳

that has one of the most advanced culinary instruments.

是那種擁有最先進廚房用品的餐廳

This baby back there, it makes literally

後面這台寶貝機器，它做的漢堡

the freshest burger ever; we slice tomatoes,

實際上就是最新鮮的；我們按照訂單

pickles, onions, the bun to-order.

切番茄、酸黃瓜、洋蔥，還有麵包

But my favorite part actually grinds the meat to-order,

但我最愛的部分其實是按訂單磨肉

Which means we make an amazing burger, and it's six bucks.

那意味著我們做出了非常棒的漢堡，要價 6 塊

- [Felicia] This robot isn't what I had imagined.

- [Felicia] 我沒料到會是這種機器

Instead of a mechanical arm flipping burgers

在過去我們見到的是機器手臂在翻漢堡

as we've seen in the past, Creator has built

但是 Creator 卻搭建了一台

a 14 foot, all-in-one burger machine

14 呎長的全功能合一機器

that used 350 censors, and 20 computers.

其中配有 350 個偵測器，以及 20 臺電腦

It takes five minutes to make a burger, start-to-finish.

從開始製作到完成一個漢堡要花五分鐘

And, with two machines, the Creator team

再者，有了兩台機器， Creator 團隊

can make 130 burgers per hour here at their first location.

在他們這裡的第一間分店，能夠於一小時裡完成 130 個漢堡

- In designing the system, we have a principle

- 在系統設計部分，我們有一個原則

where we wanted to design a device

那即是我們想設計出一種

that would meet nature where it is,

迎合自然的設計

and not make food conform to a robot.

而非讓食物迎合機器

But that causes all kinds of engineering

但那帶來了各種的工程挑戰

challenges because food is so different.

因為食物太不一樣了

For instance, with the hamburger buns,

舉例來說，光是漢堡麵包

each one is slightly different sized,

每一個的尺寸都有些微差異

so on the bun system alone there's

所以單單在麵包設計方面

seven different laser distance sensors

就有七個不同的雷射距離傳感器

that are watching every little aspect of it.

監控麵包的每一個小細節

Seeing where the buns are, how they're moving, and so forth.

監測麵包的位置、它們移動的方式，諸如此類

A burger is a composed dish, which means

漢堡是一種組起來的料理，意思是

you need to be able to accurately control

你必須能夠精確掌握

where everything is, where it's going,

每個東西的位置、每個東西的去向

and how it comes together, and for that we had to build

以及他們組合的方式，為了做到這點，我們必須設計出

a device with a pretty impressive amount of dexterity.

一種具有高度靈巧性的裝置

We didn't want something, though,

然而我們並不想要那種

that just made one kind of burger.

只會做一種漢堡的機器

We look at this sort of like a

我們將這個視為一種

platform for different recipes.

適合不同食譜的平台

We wanted as much culinary creativity as possible.

我們想要盡可能高的廚房創造性

- [Felicia] There is also a proper kitchen,

- [Felicia] 那裡也有一個合適的廚房

where employees prep burgers and make sauces and sides.

讓員工準備漢堡還有製造醬料和配菜

But since the robots cook and assemble the burgers,

不過因為機器負責料理還有組裝漢堡

Creator needed less space, meaning less rent,

Creator 需要的空間較小，意味著房租也較低

which leaves more room to invest in their ingredients.

因此擁有更多餘力投資他們的用料

- One of the great things about our operation,

- 有關我們運作最棒的一點就是

is because it's so efficient, we spend

因為效率很高，我們就能

so much more on the cost of ingredients,

花更多在用料花費上

which definitely comes through on the flavor.

那口味方面肯定會升級

So as an example, the beef is whole chunks

所以，比如說，牛肉就是整塊的

of chuck and brisket; it's steak, it's pasture-raised,

頸肉和胸肉；那是牛排，是放牧養殖的

there's no antibiotics, no hormones.

不含抗生素和荷爾蒙

- So how did it taste?

- 所以嘗起來如何？

Well, I can confidently say that it was

這個嘛，我有自信斷言這是我吃過

the best six dollar burger that I've ever had,

最棒的 6 塊錢漢堡

but I am not a food expert, so I asked

但我不是食物專家，所以我問了

Ellen from Eater, who's one of my coworkers,

來自 Eater 的 Ellen ，她是我的同事之一

what she thought about the burger.

看看她對這個漢堡有何想法

- I think it's a good burger; it's meaty,

- 我認為這是一個好漢堡；它很多肉

it has fresh toppings, the bun is nice,

有新鮮的配料，麵包也很好

it's the freshest possible burger, and there's

這是有過最新鮮的漢堡，而且

way fewer times that people are touching your burger.

少了許多會有人觸碰你漢堡的過程

Think about another restaurant where

設想另一家餐廳

every single thing your eating on the burger

你在漢堡中吃到的每一個東西

has been touched by multiple people.

都經過多人之手

In this case, the bun goes in the tube,

在這方，麵包進到管子中

it gets shot through the machine, it lies the sauce,

它被推經過機器，它塗醬料

it cuts the vegetables to go on the top really freshly,

切好的蔬菜直接放到那上面，非常新鮮

and makes it, and at the end they hand it to you in a box.

完成製作後，在末端他們把它裝盒交給你

At that point, no one has touched it except for you.

在那時刻，除你之外再沒人碰過它

- So yeah, robotic restaurants are cool and interesting,

- 所以是的，機器餐廳非常酷、非常有趣

but there's still that whole jobs thing.

但還攸關工作方面

It turns out that the average cook makes

平均一個廚師

thirty thousand dollars a year salary,

一年薪資達三萬元 (約台幣 91 萬)

and that also happens to be the mean average rent

那也剛好是在舊金山租一間臥房的

of a single bedroom in San Francisco.

平均租金

Not a one bedroom apartment, just a single bedroom.

不是有一間臥房的公寓，而是就一間臥房

- San Francisco is notoriously an expensive place to live,

- 舊金山是個貴得出名的居住地

and that is now creeping into every part of our daily lives.

而那也正在滲透進我們日常生活的每一細節

That include restaurants of course,

那當然包括餐廳

but specifically it's making it hard

那尤其是讓餐飲業工作者

for restaurant workers to even have a place to live here.

很難在這裡有地方居住

People are edging out into surrounding areas;

人們緩緩移動到周邊地區

that makes commuting long and expensive,

使得交通耗時長且昂貴

it makes it hard to even walk to work in the city.

使得要走路到城裡工作都困難

A lot of restaurants are experiencing a big struggle

許多餐廳都面臨巨大挑戰

to find people who are even willing to do it.

那就是要找到願意從事餐飲業的人

So in some cases, robots can pick up that slack

所以在一些情況下，機器能夠填滿那缺

and do those repetitive tasks that

做那些人類不需要真的去做的

humans don't really need to do.

重複性作業

- As it stands today, there are very few restaurants

- 目前看來，還沒有很多餐廳

testing this technology, so there's little threat

測試這類科技，所以近期內

of robots taking over any time soon, but

機器接管工作的威脅還小

I can see a world where robotic restaurants becomes a thing.

我可以理解有一天機器餐廳會成為主流

With robots on the line, owners can afford

有了機器在線上，僱主就能夠

to pay their staff, and make ends meet,

負擔員工薪水，讓收支平衡

and the math might just make more sense.

一切計算都會更有道理

- Even if you can find staff, we've got

- 就算你找得到員工，我們還有

very expensive permitting processes

會歷時許久的高價許可過程

that go on forever, hugely expensive rents which

極高的租金

are not going down anytime soon, and then

短期內也不可能下跌

minimum wage is also rising, so people who are

而且最低薪資也正在提高，所以那些經營餐廳的人們

operating restaurants have to pay their staff more.

會需要付更多薪水給員工

They have a whole lot more overhead and that's

他們有許多東西壓在上頭

really reflected in the menu prices,

就會反應到菜單價格上

which is part of the reason people are finding

那也是為什麼在舊金山外食

it so expensive to dine out in San Francisco.

會如此貴的部分原因

- Today, the robot restaurants we've looked at

- 在今日，我們在舊金山見到的機器餐廳

here in San Francisco, are charging around 20% less

比他們用人力的競爭業者

than their human-powered competition.

收費低了近百分之二十

In there lies the hope, that maybe,

在其中有希望，有可能

just maybe these robots are a solution.

有可能這些機器就是一個解決辦法

- It is an exciting future when you think of

- 這是個令人興奮的未來

all the stuff you can do with better technology

想想你有了更好的科技和那些在過去幾十年

and the restaurant space, which frankly hasn't

都沒什麼實際改變的餐廳空間

seen a lot of improvement over the past several decades.

你能做的所有事

My expectation is that we're going to see some

我的期望是

pretty exciting new dishes coming out,

藉由廚房中一些非常先進的

maybe even new cuisines, using the dexterity

精巧儀器

that you get from some pretty advanced

我們能夠見到一些令人興奮的新餐點推出

instrumentation in your kitchen.

或者是新的菜色

- A future with more robotic restaurants might not

- 一個有著更多機器餐廳的未來或許不全然是壞事

be all that bad; we'll have to wait and see.

我們等著瞧

What do you think about robot restaurants?

你覺得機器餐廳如何？

Be sure to leave us a comment below,

記得在底下給我們留言

and also check out our friends over at Eater.

還有去 Eater 看看我們的朋友

Ellen and some other reporters are doing some amazing

Ellen 和其他一些記者正在做

coverage behind the scenes of some really cool restaurants.

非常酷的餐廳內幕新聞報導