Today Sophie will show you her job in a busy department store.

今天，蘇菲將向大家展示她在一家繁忙的百貨公司的工作。

This story will help you learn useful terms and phrases related to retail work, customer interactions, and managing store displays.

本故事將幫助你學習與零售工作、顧客互動和店鋪陳列管理有關的實用術語和短語。

So let's get ready to practice and improve your English skills.

是以，讓我們準備好練習和提高你的英語技能吧。

Listen carefully.

仔細聽。

Hi, I'm Sophie.

嗨，我是索菲。

Today I'll take you through a typical day at my job as a retail worker.

今天，我將帶大家回顧我作為零售員工的典型一天。

I work at a busy department store in the heart of the city.

我在市中心一家繁忙的百貨公司工作。

Every morning I arrive bright and early to ensure everything is set for the day ahead.

每天清晨，我都會早早來到學校，確保一切準備就緒。

First, I check in with my manager to catch up on any updates, new promotions, or sales targets.

首先，我會向我的經理了解最新情況、新的促銷活動或銷售目標。

It's crucial to start the day well-informed so I can assist customers with the latest information and offer them the best shopping experience possible.

開始一天的工作至關重要，這樣我才能為顧客提供最新的資訊，為他們提供最好的購物體驗。

Then, I head to my designated section in the clothing department.

然後，我來到服裝部的指定區域。

My day starts with organizing the displays.

我的一天從整理陳列品開始。

I make sure all the clothes are neatly folded or hung and that everything is in its place.

我確保所有的衣服都疊得整整齊齊或掛得整整齊齊，所有的東西都各就各位。

Presentation is key in retail, so I pay attention to detail to create an inviting atmosphere for shoppers.

在零售業，展示是關鍵，是以我注重細節，為購物者營造一種誘人的氛圍。

Throughout the day, I greet customers as they browse through the racks.

一天中，我都會在顧客瀏覽貨架時向他們問好。

I'm always ready to help them find the right size or style.

我隨時準備幫助他們找到合適的尺寸或款式。

Some customers come in with specific items in mind, while others enjoy browsing and discovering new pieces.

有些顧客是衝著特定商品來的，有些顧客則喜歡瀏覽和發現新商品。

One of the most important parts of my job is assisting customers at the fitting rooms.

我工作中最重要的部分之一就是在試衣間為顧客提供幫助。

I help them try on clothes, offer advice on fit and style, and ensure they have a pleasant experience.

我幫助他們試穿衣服，提供合身和款式方面的建議，確保他們有一個愉快的體驗。

It's rewarding to see a customer leave satisfied with their purchase.

看到顧客滿意而歸是一件很有成就感的事。

During busy periods, like weekends or holidays, the store gets busy with shoppers.

在週末或節假日等繁忙時段，店內購物者絡繹不絕。

I stay focused and multitask, handling inquiries over the phone, restocking shelves, and processing transactions at the cash register.

我專注於處理多項任務，包括處理電話諮詢、給貨架補貨以及在收銀機上處理交易。

Each interaction is a chance to make someone's day a little better.

每一次互動都是讓他人的一天變得更好的機會。

One of the perks I particularly enjoy about my job is the staff discount.

我特別喜歡的工作福利之一是員工折扣。

It's a great benefit that allows me to shop for clothes and accessories at a reduced price.

這是一項很大的福利，可以讓我以優惠的價格購買衣服和配飾。

This not only enhances my wardrobe, but also allows me to better understand the products I'm selling to customers.

這不僅提升了我的衣櫥，也讓我更好地瞭解了我向客戶銷售的產品。

Sometimes, we have rotations to other people's jobs within the department.

有時，我們會輪換到部門內其他人的工作崗位。

This helps us gain a broader understanding of the store's operations and improves teamwork.

這有助於我們更廣泛地瞭解商店的營運情況，提高團隊合作能力。

For example, I might spend a day assisting in the shoe department or helping with inventory in the warehouse.

例如，我可能會花一天時間在製鞋部門協助工作，或者在倉庫幫助盤點庫存。

It's a great way to learn new skills and appreciate the different roles that contribute to the store's success.

這是學習新技能和了解為商店成功做出貢獻的不同角色的好方法。

At the end of the day, I tidy up my section and review the day's sales with my manager.

一天結束時，我會整理自己的區域，與經理一起回顧當天的銷售情況。

We discuss any challenges or successes we encountered and prepare for the next day's tasks.

我們討論遇到的任何挑戰或成功之處，併為第二天的任務做好準備。

It's a team effort to keep the store running smoothly.

要保持商店的正常運轉，需要團隊的共同努力。

Working in retail has taught me patience, communication skills, and the importance of customer service.

零售工作教會了我耐心、溝通技巧和客戶服務的重要性。

Every day is different, and I enjoy the variety and the opportunity to help people find what they need.

每天的工作都不一樣，我喜歡這樣的多樣性，也喜歡有機會幫助人們找到他們需要的東西。

It's a job that keeps me on my toes and brings new experiences each day.

這份工作讓我時刻保持警惕，每天都有新的體驗。

I hope you've enjoyed the story.

希望你們喜歡這個故事。

Now let's explore some new words and phrases from it.

現在，讓我們來探討其中的一些新單詞和短語。

Retail Retail refers to the selling of goods and services directly to consumers, typically through stores or online.

零售 零售是指直接向消費者銷售商品和服務，通常通過商店或網絡進行。

An example in a sentence will be, She found a job in retail, working at a popular clothing store in the mall.

例如，她在零售業找到了一份工作，在商場裡一家很受歡迎的服裝店工作。

Catch up Catch up means to bring someone up to date with the latest information or news.

趕上趕上是指讓某人瞭解最新資訊或新聞。

An example in a sentence will be, Let's have coffee this weekend so we can catch up on everything that's been happening lately.

例如，"這個週末我們一起喝咖啡吧，這樣我們就可以聊聊最近發生的事情。

Promotion A promotion refers to products or services are offered at reduced prices, or with special incentives for a limited time to increase sales and attract customers.

促銷 促銷是指產品或服務在有限的時間內以較低的價格提供，或提供特別獎勵，以增加銷售額和吸引顧客。

An example in a sentence will be, The store launched a promotion offering 20% off all electronics for the weekend.

例如，該商店推出了週末所有電子產品八折優惠的促銷活動。

Well informed Well informed means having a lot of knowledge or information about a particular subject or things in general.

資訊靈通 資訊靈通是指對某一特定主題或一般事物有很多知識或資訊。

An example in a sentence will be, She's well informed about current events, always keeping up with the latest news.

舉個例子：她對時事非常瞭解，總是關注最新的新聞。

Designated Designated means assigned or specified for a specific purpose.

指定 指定是指為特定目的分配或指定。

An example in a sentence will be, She was designated as the team leader for the new project.

例如：她被指定為新項目的小組負責人。

Pay attention to detail Pay attention to details means to carefully observe and focus on the small or fine points of something.

關注細節 關注細節是指仔細觀察和關注事物的細微之處。

An example in a sentence will be, When assembling the model airplane, it's important to pay attention to details to make sure every part fits perfectly.

例如，在組裝飛機模型時，一定要注意細節，確保每個部件都能完美配合。

Atmosphere Atmosphere refers to the mood or feeling of a particular place or setting.

氣氛 氣氛是指特定地點或環境的情緒或感覺。

An example in a sentence will be, The candle-lit dinner created a romantic atmosphere that made the evening unforgettable.

例如：燭光晚餐營造了浪漫的氣氛，讓人難以忘懷。

Multitask Multitask refers to handle more than one task at the same time.

多任務處理 多任務處理是指同時處理多項任務。

An example in a sentence will be, She learned to multitask effectively, managing emails, phone calls, and data entry without missing a beat.

舉個例子：她學會了有效地處理多項任務，電子郵件、電話和數據錄入都處理得井井有條。

Perks Perks are special benefits or extras you get from a job, apart from your regular pay.

津貼 津貼是指除正常工資外，您從工作中獲得的特殊福利或額外待遇。

An example in a sentence will be, One of the perks of working at this company is free access to the gym on the premises.

例如：在這家公司工作的好處之一是可以免費使用公司內的健身房。

Rotations Rotation at work means to move employees between different jobs or tasks to gain experience and skills in various areas.

工作輪換 工作輪換是指員工在不同的工作或任務之間調動，以獲得不同領域的經驗和技能。

An example in a sentence will be, The company uses job rotation to ensure that all team members understand different aspects of the operation.

舉個例子：公司通過崗位輪換來確保所有團隊成員都能瞭解業務的不同方面。

Keep me on my toes Keep me on my toes means to require someone to stay active, alert, and ready to respond quickly to any changes or challenges.

讓我保持警覺 讓我保持警覺是指要求某人保持活躍、警覺，隨時準備對任何變化或挑戰做出快速反應。

An example in a sentence will be, Managing events for large groups can be stressful, but it definitely keeps me on my toes.

舉個例子：管理大型團體活動可能會給我帶來壓力，但這絕對會讓我時刻保持警惕。

Great!

好極了

Now that we've learned some new words and phrases, let's listen to the story again to see how much better you understand it.

現在我們已經學會了一些新單詞和短語，讓我們再聽一遍這個故事，看看你能聽懂多少。

If you want to read along, feel free to follow the text on the screen.

如果您想跟讀，請隨意跟隨螢幕上的文字。

Hi, I'm Sophie.

嗨，我是索菲。

Today I'll take you through a typical day at my job as a retail worker.

今天，我將帶大家回顧我作為零售員工的典型一天。

I work at a busy department store in the heart of the city.

我在市中心一家繁忙的百貨公司工作。

Every morning, I arrive bright and early to ensure everything is set for the day ahead.

每天清晨，我都會早早來到學校，確保一切準備就緒。

First, I check in with my manager to catch up on any updates, new promotions, or sales targets.

首先，我會向我的經理了解最新情況、新的促銷活動或銷售目標。

It's crucial to start the day well-informed so I can assist customers with the latest information and offer them the best shopping experience possible.

開始一天的工作至關重要，這樣我才能為顧客提供最新的資訊，為他們提供最好的購物體驗。

Then, I head to my designated section in the clothing department.

然後，我來到服裝部的指定區域。

My day starts with organizing the displays.

我的一天從整理陳列品開始。

I make sure all the clothes are neatly folded or hung and that everything is in its place.

我確保所有的衣服都疊得整整齊齊或掛得整整齊齊，所有的東西都各就各位。

Presentation is key in retail, so I pay attention to detail to create an inviting atmosphere for shoppers.

在零售業，展示是關鍵，是以我注重細節，為購物者營造一種誘人的氛圍。

Throughout the day, I greet customers as they browse through the racks.

一天中，我都會在顧客瀏覽貨架時向他們問好。

I'm always ready to help them find the right size or style.

我隨時準備幫助他們找到合適的尺寸或款式。

Some customers come in with specific items in mind, while others enjoy browsing and discovering new pieces.

有些顧客是衝著特定商品來的，有些顧客則喜歡瀏覽和發現新商品。

One of the most important parts of my job is assisting customers at the fitting rooms.

我工作中最重要的部分之一就是在試衣間為顧客提供幫助。

I help them try on clothes, offer advice on fit and style, and ensure they have a pleasant experience.

我幫助他們試穿衣服，提供合身和款式方面的建議，確保他們有一個愉快的體驗。

It's rewarding to see a customer leave satisfied with their purchase.

看到顧客滿意而歸是一件很有成就感的事。

During busy periods, like weekends or holidays, the store gets busy with shoppers.

在週末或節假日等繁忙時段，店內購物者絡繹不絕。

I stay focused and multitask, handling inquiries over the phone, restocking shelves, and processing transactions at the cash register.

我專注於處理多項任務，包括處理電話諮詢、給貨架補貨以及在收銀機上處理交易。

Each interaction is a chance to make someone's day a little better.

每一次互動都是讓他人的一天變得更好的機會。

One of the perks I particularly enjoy about my job is the staff discount.

我特別喜歡的工作福利之一是員工折扣。

It's a great benefit that allows me to shop for clothes and accessories at a reduced price.

這是一項很大的福利，可以讓我以優惠的價格購買衣服和配飾。

This not only enhances my wardrobe, but also allows me to better understand the products I'm selling to customers.

這不僅提升了我的衣櫥，也讓我更好地瞭解了我向客戶銷售的產品。

Sometimes, we have rotations to other people's jobs within the department.

有時，我們會輪換到部門內其他人的工作崗位。

This helps us gain a broader understanding of the store's operations and improves teamwork.

這有助於我們更廣泛地瞭解商店的營運情況，提高團隊合作能力。

For example, I might spend a day assisting in the shoe department or helping with inventory in the warehouse.

例如，我可能會花一天時間在製鞋部門協助工作，或者在倉庫幫助盤點庫存。

It's a great way to learn new skills and appreciate the different roles that contribute to the store's success.

這是學習新技能和了解為商店成功做出貢獻的不同角色的好方法。

At the end of the day, I tidy up my section and review the day's sales with my manager.

一天結束時，我會整理自己的區域，與經理一起回顧當天的銷售情況。

We discuss any challenges or successes we encountered and prepare for the next day's tasks.

我們討論遇到的任何挑戰或成功之處，併為第二天的任務做好準備。

It's a team effort to keep the store running smoothly.

要保持商店的正常運轉，需要團隊的共同努力。

Working in retail has taught me patience, communication skills, and the importance of customer service.

零售工作教會了我耐心、溝通技巧和客戶服務的重要性。

Every day is different, and I enjoy the variety and the opportunity to help people find what they need.

每天的工作都不一樣，我喜歡這樣的多樣性，也喜歡有機會幫助人們找到他們需要的東西。

It's a job that keeps me on my toes and brings new experiences each day.

這份工作讓我時刻保持警惕，每天都有新的體驗。

Great job today!

今天干得不錯！

Keep up the great work because every lesson brings you closer to mastering English.

繼續努力，因為每一堂課都會讓你離掌握英語更近一步。

We're pumped to have you join us again in our next videos.

我們很高興您能再次加入我們的下一期視頻。

Remember to hit that like, share, and subscribe button for more awesome lessons.

記得點擊 "喜歡"、"分享 "和 "訂閱 "按鈕，獲取更多精彩課程。

Keep learning, and we'll catch you soon.

繼續學習，我們很快就會趕上你。