and in this tutorial, I am going to give you my top seven interview tips.

Now, it does not matter what interview you have coming up, this tutorial is gonna make

a huge difference to your preparation!

I've combined all of my years’ experience in helping people to pass their interviews

into the following Top Seven Tips.

So please do watch it from beginning to end and take notes because it will make a big

difference to your preparation.

A very warm welcome to this tutorial.

As I say, my name is Richard McMunn.

That's me there in the center.

I'm a former fire officer and the founder of the interview training website PassMyInterview.com

and I always focus on giving you top scoring answers to make sure you pass your interview.

And I will be doing just that during this tutorial.

And I will give you a few sample answers to some common interview questions, but more

importantly, I will give you those top seven tips that I believe are going to make sure

you pass your interview.

Please do SUBSCRIBE by clicking the red button below the video.

And I would also very much appreciate it if you gave the video a LIKE, that always motivates

me to create more content.

Thank you very much.

Let's get straight into it.

Tip number one, a very easy tip, but the majority of people take no notice of it whatsoever.

I recommend you use POWER WORDS in your answers to the interview questions, and also when

you are talking to the interview panel in general.

POWER WORDS are key words and phrases that will resonate positively with the interview

panel.

Let me give you some examples.

So, here's four lists of things that you could say during your interview.

I am an enthusiastic, determined and professional employee.

That in itself sounds great.

And also those three important words, enthusiastic, determined and professional, will resonate

positively with the interview panel.

Another one, I'm a strong team worker who always supports my colleagues to help them

achieve the company tasks.

Again, great keywords and phrases that are actually a match for the job description,

and that's really important.

I will cover that in a little bit more detail as we progress, to explain what I mean.

I always put the customer first in everything I do, and I understand that without the customer,

there would be no business.

So, the majority of interview roles require an ability to deal with customers.

So you are showing there a level of intelligence that you know that the customer is really

important.

You have to put them put them first, without the customer there would be no business.

I prefer to work under pressure and I enjoy the challenge of having to complete tasks

to strict timeframes.

So, all of those bold key words and phrases, I promise you, will resonate positively with

the interview panel.

Now, that's just four examples there.

I'm going to give you some more as we go through this tutorial.

So, the first important tip is to use positive, powerful keywords and phrases in your answers

to the interview questions.

Tip number two, and this is one that I would suggest 99 percent of people who go to interviews

take no notice of whatsoever.

So this is your opportunity to stand out from all of the competition.

Read the job advert and then match your skills and qualities to the key requirements of the

role.

I'm going to give you an example right now of what I mean by this.

This is very powerful.

So let's have a look at an example job advert, a job description.

Here we go.

This is one for a customer service assistant job ad.

Now, it does not matter which role you're applying for, if you follow this process,

it works exactly the same.

So it says there: “We are looking for hardworking, conscientious and capable customer service

assistant to help our fast growing team provide outstanding service to our valued customers

and clients.

And as part of the role, you need to demonstrate exceptional attention to detail, skills and

ability to always put our customers first.

Work hard to quickly resolve issues, queries and complaints.

Respond to customer emails and telephone calls within a predetermined time.

Work as part of a team and have an in-depth knowledge of our services and products.”

So, this is what you do.

You take the advert and then you highlight the important aspects of the role and collate

them together.

So if we look at that previous advert, you'll notice that I've just taken a highlighter

pen and I have highlighted hardworking, conscientious, outstanding service attention to detail, always

put the customer first, respond to customers in pre-determined timescales, work as part

of a team and have in-depth knowledge.

So, I take all of them together.

And then this is the clever part.

The first interview question is going to be, and I promise you this, it will be.

Let me just highlight those for you.

So those are the ones that I've gone through.

So the first interview question will be.

“Tell me about yourself?”

And then when you answer that question, you put all of those in the response and you can

use this if you want to.

Here's my simple answer.

“I'm a hardworking, conscientious and highly capable team worker who understands how important

it is to always put your customers first whilst providing outstanding service in line with

your customer charter.

Now, over the years, I've built up a number of key skills and attributes that I feel will

benefit this role.

These include accurate work and solid attention to detail skills, being able to carry out

tasks quickly and in line with pre-determined time scales, always putting the needs of the

team above my own, and also always ensuring my knowledge of my employee’s products and

services is second to none so that I can answer all customer queries, emails and telephone

calls quickly and professionally.

If you employ me within this position, I will work hard to learn the role quickly, so I

can start contributing to your organization in the fastest time possible.”

Now, that's really easy to do, but you will see all I have done is taken those highlighted

key words and phrases and put them in my answer to that first interview question.

So straightaway the interview panel are hearing me say things which are in line with the requirements

of the role, and that gets you off to a flying start during your interview.

And as I say that “Tell me about yourself?” interview question will be the first question

they ask!

So you're getting off on a strong footing, but more importantly, you are gaining high

marks from the get go.

Tip number three, provide evidence based answers to the behavioral type questions.

Now there will be a number of behavioral type interview questions.

You will get asked some common interview questions and you will get asked behavioral type questions,

such as “Describe a time when you delivered excellent customer service?”

“Explain a situation you were in where you worked as part of a team?”

“Give an example when you made a mistake at work?”

“Tell me about a time when you worked under pressure to complete a challenging task?”

These are behavioral type interview questions and they are looking for you to give evidence

of where you've already done this kind of thing in a previous role.

So, what you don't do is answer these questions by saying: “Well, if I was in that situation,

this is what I would do.”

You have to give a specific examples!

Now, the way to answer behavioral interview questions is to use the STAR TECHNIQUE and

that stands for SITUATION, TASK, ACTION and RESULT.

So you start off, and I'll give you an example, so please do hang around because I'm gonna

give you an example answer to a high scoring answer that utilizes the star technique.

So, you outline the SITUATION you were in and you tell the interview panel the TASK

that needed to be done.

You then give details of the ACTION you took and you then tell the interview panel the

RESULT following your actions.

So just remember, when you get asked a behavioral interview question, when you have to give

an example or describe a time, then you think of STAR: Situation, Task, Action, Result.

It's a proven formula that always works.

So for the interview question: “When have you worked as part of a team?”

I would use situation, task, action, result and I would say: “I was working as part

of a small team for a previous employer on an important time sensitive project for our

line manager.

Our task was to carry out an important stock check of all products and services we sold

both in-store and also via our website.

Now the task needed to be accurate and also completed within a seven-day period.

We decided to create a plan of action for us all to follow, which included the specific

task each person had to complete.

My job was to work alongside two other team members to count all stock with the title

starting from A through to M. We worked meticulously while supporting each other to make sure our

task was fully completed on time.

The end result was we all worked seamlessly together to fully complete the task and to

specification as requested by our manager.

The manager was unable to use that information to create a year-end presentation to the board

of company directors.”

That's a high-scoring answer because it shows that you've already worked as part of a team,

but you also know the process of what to do and you answering that using SITUATION, TASK,

ACTION and RESULT.

Great tip!

It works every single time.

And if you hang around, I'll tell you where to get a copy of my top scoring behavioral

interview, questions and answers.

Tip number four, by the way, if you're enjoying this, please do subscribe.

If you've got questions, stick them in the comments section below.

The tips are going to get better as we go along.

So, yeah, I hope you're enjoying it.

Tip number four, don't say any of the following in your interview.

A lot of people say these things.

They don't mean any harm by them, but all they're doing is they're actually affecting

their chances of passing the interview.

So, do not say any of the following in your interview.

“I don't have much experience.”

Don't say that because you're just putting yourself down straight away.

Now, there are people who go to interviews who have a huge amount of experience, but

their ‘LIKABILITY FACTOR’ might not be that high.

Now, the interviewer needs to like you and feel that you will fit into their team in

order to have the confidence to employ you.

So if you are lacking in experience, you can make up for it by being positive.

Using positive keywords and phrases and show that you have a strong work ethic, and you

have lots of enthusiasm for the role!

So do not say “I don't have much experience.”

You do not need to say that.

If they've invited you to the interview, they are interested in you.

Next one.

Don't say “I want to leave my job because I've become frustrated with my employer.”

Or, you know that “People at work don't understand me!”

Don't say things like that because you will get asked the question, why do you want to

leave your current employer?

And I'll tell you, I can give a brilliant answer to that.

The perfect answer to that as we progress.

But don't say I want to leave my job because I've become frustrated with my employer.

Be positive about your previous employer.

Always be positive about them, even if it's really hard to do so.

Don't say “I've got some holiday coming up soon.”

Don't say that unless they say to you.

“Do you have any commitments coming up in the future?”

Then obviously you have to be truthful.

But don't just volunteer information unless they ask for it.

Don't say this, and I've had people ask me a few times in interviews when I'm interviewing

them.

“So, what do you guys actually do here?”

You should know what they do!

Okay.

You should know what that company does.

Don't say.

“How did I do in the interview?”

Don't say this, it’s overconfidence.

Don't say so.

“When do I start?”

Really big no, no.

Don't say that.

And don't say as well.

“I'll do whatever you want me to do.”

Desperate people say I'll do whatever you want me to do for this job.

You don't have to be desperate to show you have the key skills and requirements to carry

out the role.

Tip number 5: at the end of the interview, they will say to you.