字幕列表 影片播放 列印英文字幕 Hi there, my name is Richard McMunn from the interview training company PassMyInterview.com, and in this tutorial, I'm going to teach you how to pass a Service Delivery Manager interview. So, it does not matter which organization you are being interviewed for, for the position of Service Delivery Manager, please do make sure you watch this tutorial from beginning to end, because I'm going to give you some interview questions to prepare for, and more importantly, some top-scoring answers! Now, before I do exactly that, a very warm welcome to this interview training tutorial. My name is Richard McMunn. That's me there in the center. The bald chap! I've been helping people to pass their interviews for about 20 years now, and I always do that by giving you unique interview questions and answers that you can't find anywhere else. Please do make sure you SUBSCRIBE to the channel by clicking the red button below the video, and then you won't miss out on any of the weekly training videos that I'm uploading. I would also appreciate it if I gave the video a LIKE. Thank you very much. OK. Let's get into those Service Delivery Manager interview questions and top-scoring answers. You can either take notes as I progress, or if you want to, if you prefer, you can wait and I will tell you where you can download my full set of 25 Service Delivery Manager Interview Questions and Top-Scoring Answers. So, question number one of your Service Delivery Manager interview is guaranteed to be: Introduce yourself and tell me why you want to become a Service Delivery manager? So, we need to make sure that you get off on a positive footing. This is the first interview question. So we need to make sure we give them a powerful response. Here it is: “I am a highly-driven, focused and accountable Service Delivery manager who can be relied upon to consistently achieve all organizational and operational service objectives. The main qualities, skills and experience I have gained during my career to date, include exceptional organizing, planning and implementation skills, an ability to motivate, inspire and lead others, and also very good communication and interpersonal skills that mean I can get the most out of the people and the resources I am responsible for. I want to become a Service Delivery manager primarily because, having studied the job description and person specification in detail, I am one hundred percent confident the traits and qualities I already possess are a strong match for the role. I thrive in a pressurized environment where I am the person responsible for the effective delivery of organizational services. If you hire me as your Service Delivery manager, I will not let you down.” So that is loaded with powerful and positive keywords and phrases that will resonate in a strong manner with the interview panel. You can take a note of that and use it during your response to the first interview question. If you do that, you won't go wrong! Second question of your Service Delivery Manager interview: Why do you want to work for our company as a Service Delivery Manager? Again, this is guaranteed to come up. Here is my strong answer: “As a Service Delivery manager, I believe it is important to choose your employer carefully. To be effective in the role, you need clear objectives to work towards, an ambitious senior management team to support you, and also the resources and the team members to be able to achieve your goals. Having researched your company thoroughly prior to applying, it is clear you are not only a leader in your field, but the ambitious plans you have for the future, and the way you go about your business, gives me the confidence that I will be able to perform my role as your Service Delivery manager for many years to come, if I am successful at interview today.” Another great answer to the interview question: Why do you want to work for our company? Next question of your Service Delivery Manager interview is: What will you do within the first 30 days of starting as our Service Delivery Manager? So, we have to have a plan in place. This question will catch the majority of people out because they will be thinking on the spot of what they are going to do in the first 30 days. But if you're fully prepared, you should already have a plan of action of what you're going to do when you start as their Service Delivery Manager. It demonstrates that you've carried out lots of research and you are competent in your role. So, here is what I suggest you say to this interview question. “I already have a plan in place for what I want to achieve within the first 30 days of starting. I will focus on three primary goals: Firstly, I will obtain a very clear and distinct brief from you, the senior management team, on what it is you want to me to achieve, and also the priorities you have for the business. This will allow me to effectively hit the ground running and start contributing positively to your service delivery objectives very soon after starting. Secondly, I will quickly get to know my team as soon as possible, what drives them and also how we can work together, collaboratively, to make sure what we do moving forward, is effective from a service delivery perspective. Finally, I will create short-term, medium-term and long-term plans that clearly define what both I, and the team I am leading will do, to ensure the organization continues to thrive from a service delivery aspect moving forward into the future.” So, those three things that you're going to do: you OBTAIN A BRIEF, you are going to GET TO KNOW YOUR TEAM, and then you're going to create those all-important SHORT, MEDIUM AND LONG TERM PLANS that define what you're going to do as a team. That's the perfect answer to that question! Show that you’ve got a plan in place already, which shows you're fully prepared. If you said that to me, you would already be the top candidate at the Service Delivery Manager interview. Now, I've got two more questions to go through, so please do stick around. As I said at the beginning, I will tell you where you can download my full set of 25 Service Delivery Manager Interview Questions and High Scoring Answers. When you're ready, you can CLICK THAT LINK in the top right-hand corner of the video and it will take it through to my website where you can download the ones I've just gone through and a further 22 Service Delivery Manager Interview Questions and Answers! Let's move onto the next one. In your opinion, what are the main qualities needed to become a competent Service Delivery Manager? So, this question is assessing your understanding of the person specification. Here we go: “You need a multitude of different qualities to be able to perform your duties as a Service Delivery manager competently. These include, a willingness to take full responsibility for the delivery of your services; a thorough understanding of the customer service objectives the organization is striving to achieve; exceptional leadership, interpersonal and communication skills and also strong problem solving capabilities. You also need a willingness to be accountable for not only your own actions, but the actions of your team; a detail orientated nature; great attention to detail skills, and also a strong sense of ownership. Whilst there are other important qualities needed on a daily basis, those I just mentioned form the foundations for a highly effective and competent Service Delivery Manager.” Next question of your Service Delivery Manager interview. So, as a Service Delivery Manager, how would you define the Key Performance Indicators? Now, again, the majority of candidates will have no idea what KPIs are. So, Key Performance Indicators are basically a set of standards and objectives that you would implement to ensure the team you are managing will achieve their objectives. Okay, so here's my suggested answer. “I would, first and foremost, set clear objectives for the KPIs and ensure I obtain feedback from you, the senior management team. Although I would have my own ideas and objectives in respect of service delivery performance indicators, I would want to obtain as much feedback from other people within the business, to ensure the KPIs are accurate, and achievable. I would then want to make sure the KPIs were actionable. One thing I would absolutely want to make sure, is that everyone within the service delivery team was onboard with them, and that they were an integral part of their day-to-day activities. It would then be important to make sure I review the KPIs during regular team meetings, and also our performance in respect of achieving them. I would then evolve the KPIs as the months progressed, to keep up with the ever-changing needs of the business. Once the KPIs were achieved, I would then discuss with my team what we have learnt from the previous set, with a view to establishing new and more challenging Key Performance Indicators to ensure the organization continues to move forward and grow.” That’s a cracking answer to the question: As a Service Delivery Manager, how would you define the Key Performance Indicators? So, if you would like my FULL SET of 25 Service Delivery Manager Interview Questions and Answers, click that link in the top right hand corner of the video, or go to my website PassMyInterview.com and you can you can find them on there as well. I've also pinned the link in the top comment below this video. Whilst on the subject of comments, if you've got any questions, please put them in the comments section below and I'll be more than happy to answer them for you. I hope you've enjoyed that! I love teaching you how to pass your interviews. Please don't forget to SUBSCRIBE and I would appreciate it if you gave the video a LIKE. That always motivates me to do more for you, if you enjoy the content. Thank you very much and I wish you all the best in your pursuit to passing your Service Delivery Manager interview. Have a brilliant day.