And in this excellent training video, I'm going to teach you how to pass your NHS interview.

I'm going to give you sample questions and I am also going to give you suggested answers,

so please make sure you watch it from beginning to end, because if you have an NHS injury

coming up, you don't want to miss this tutorial. So, a very warm welcome from me. That's me

there on the right-hand side, Richard McMunn, and I've been helping people pass their interviews

for over 20 years now and in this particular video we are going to focus on the NHS interview.

Don't forget, please do subscribe to the channel by clicking the red button below the video,

then you will get notified as soon as I create new and fresh videos and content straightaway.

Also, I would very much appreciate it if you gave the video a ‘THUMBS UP’ if you do

like the content and in return if you tell me the NHS role you are being interviewed

for in the comments section below this video, I will give you five specific questions in

addition to these ones to prepare for, so you make sure you pass your interview. Okay,

let's get straight into the questions and answers. First question: Why do you want to

work in the NHS? It's virtually a guaranteed question. So, we need to prepare fully for

it. So, I'm going to give you a couple of tips and then a suggested answer. So, here

are three tips: Refer to the NHS values when answering this question because that demonstrates

that you've looked into the NHS and you know what their values are, and you also know what

they are striving and working towards achieving. Now, also explain how patient care is something

you are extremely passionate about. It doesn't matter what role you are being interviewed

for, everyone is working towards one, for excellent patient care. Now, also tell the

interview panel you often hear people praising the NHS staff for the tireless work they do

and that you want to be part of that team. So, we want to be talking about positive things

when we respond to this question. Here we go. So, “Why do you want to work in the

NHS?” is a simple answer. “I have set my sights on this role within the NHS for

some time now and I've thoroughly researched the organisation and the role to make sure

I can perform to the high standards required. I believe I can strive to achieve the NHS

values and standards it sets itself and I am extremely passionate about patient care.

Now there are many different roles within the NHS and I feel my job will be to help

the wider team achieve the goals that the NHS sets itself. Now despite the NHS often

coming under pressure from external factors, I've heard nothing but great things about

the staff, the organisation as a whole and the tireless work everyone continues to carry

out for its patients. I enjoy working in a challenging environment. I feel strongly I

can cope with the pressures of the role. I believe that if I am given the opportunity

to work in the NHS you will be pleased with my performance and the contribution to the

organisation I'll give as a whole.” Now that's a great response. It's quite in-depth

but it gets you off to a flying start in your interview and you can also use this for the

interview question “Tell me about yourself?” because you’re focussing it entirely on

the NHS. Question number two: “What qualities do you have that would be a good fit for the

NHS?” Here are two tips again. Refer to the NHS values when answering this question

and use powerful and positive keywords and phrases within your response to this NHS interview

question. So, here's a sample response for you to structure your own. Oh, and by the

way, at some stage I want to give you the slides so there'll be a link below the video

so that you can download the slides and start working on these for your own preparation.

Here's the answer. “The qualities I have are many and varied, including an ability

to work hard under pressure, a desire to provide a quality service and a passion for delivering

outstanding patient care. I am a hard worker and someone who enjoys working as part of

a team to achieve a common goal. I enjoy being busy at work and I have a flexible approach

that means I am able to cover extra shifts and help out at short notice as and when required.

I am a compassionate person who believes that everyone should receive the same level of

treatment and the same quality service regardless of who they are. I can also be trusted with

confidential information and I fully understand the external pressures the NHS are under.

Decisions that may be made within the NHS at times may not be popular among staff or

patients, but they are done for the wider good of the organisation. Finally, I am a

loyal and committed person who will work hard to learn the role quickly with a view to carrying

out my role with consistency professionalism and with a focus on quality patient care.”

OK, great answer. Question number three: “Do you have any knowledge of the NHS systems

and processes?” Now, I am going to refer to the NHS long-term plan. You'll see there

on the page that I've put a link in there to that long-term plan. I'll also put that

link for you in the description below the video, so that you can look at the long-term

plan. Now you don't have to know it in-depth, but I would refer to it in your answer to

the question. So here we go: three tips. Have a quick look at the NHS long term plan, again

the link is in the description below the video. Mention the key points of the long-term plan

and say everyone is working together to achieve the main goal of the NHS. Now, also, if you

do get chance before your interview, visit the hospital or place you're going to be working

at to find out more about how they operate as an individual team. Here we go, here's

my answer” “Now everyone in the NHS is working together as one and there is a long-term

plan in place to make sure the NHS is fit for the 21st century. Now essentially, the

NHS is looking to boost ‘out of hospital care’, reduce pressure on emergency hospital

services and staff, give people more control over their own health, digitally enabled primary

and outpatient care, whilst also moving to an integrated care system across the board.

Of course, another key goal of the NHS is to make sure you are getting the most out

of taxpayers investment in the NHS. Now there is also a health system support framework

in place which incorporates a ‘Five Year Forward View’. Local health systems will

need to move to a more proactive joined up care system which is wrapped around patients,

as opposed to being an entirely reactive system.” So, like I say, during your research for your

interview, whatever it is within the NHS, have an understanding of their wider goal.

Have a look at the link in the description below the video. We can go through to the

NHS website and look at their long-term plan. Question number four of your NHS interview.

“Describe a situation when you've had to adapt your approach to get your message across?”

So, what this interview question is looking for is to assess your level of confidence

and resilience that you stick with things and that you are able to adapt your approach

to get the job done, because you need to do that in the NHS while you're under pressure.

So, here's two tips to this interview question. Make sure, this is important, you use a specific

example when you were in a situation where you had to adapt your approach to get a message

across. Use a specific example. And also make sure you use the S.T.A.R technique for structuring

your answer. Now if you've never heard of S.T.A.R before, it stands for SITUATION, TASK,

ACTION, RESULT and I'll put it up in that format on the next slide in the answer for

you. I've also put another link to a video here on YouTube below this video, where you

can learn an in-depth tutorial on structuring questions and answers around the S.T.A.R technique.

Use a situation where you have to be confident and resilient to get your message across.

Here's my suggested answer. Here we go. So, I've put star on the left that stands for

SITUATION, TASK, ACTION, RESULT and will work through these in chronological order. Here

we go: SITUATION: “In my previous job I was responsible for delivering a difficult

time-sensitive project for my line manager whilst working as part of a team. It was my

job (TASK) to convince the team that my proposed method of working was the most effective.

The majority of the team were opposed to my methods and they made their feelings clear

within the initial team briefing. (So, this puts the ACTION). Despite this. I was still

confident that my method would work, and therefore, I decided to change my approach to sell my

ideas to the team. I took the time to sit down privately and individually with each

member of the team to explain my idea. I felt this approach would be more effective, simply

because it is easier to sell an idea to individuals than a group of people. The results were a

success. I eventually got everyone within the team on board and the project was delivered

successfully and on time.” Great answer and that is a specific one. I am telling them

what I did do in a SITUATION as opposed to what I would do. Question number five: “Can

you give an example of when you have achieved an NHS value in your career?” So, this assesses

whether you actually know what the values are and whether you can actually demonstrate

them in a work situation. So, we have to know what they are. Here's two tips: refer to one

of the NHS values in your answer to the question. And if you've never worked in the NHS before,

use a team working example or a customer care example. So, these are an example of the values:

WORKING TOGETHER FOR PATIENTS. So that's a teamwork example. RESPECT AND DIGNITY. COMMITMENT

TO QUALITY OF CARE. Well that's a customer service kind of example. When you've demonstrated

COMPASSION. when you've IMPROVED PEOPLE'S LIVES or when EVERYBODY COUNTS together when

you're all working as one. Here's my suggested answer. We're going to focus on COMMITMENT

TO QUALITY OF CARE and we are also going to use a S.T.A.R technique in this response:

SITUATION, TASK, ACTION, RESULT. Here we go: “In a previous job, a clearly upset and

distressed customer came into the store to complain about how she had been mistreated

by a member of our staff. It was my job to ensure the customer was OK, investigate the

issue and also resolve it to the satisfaction of the customer whilst operating within company

guidelines. I sat the customer down, made sure she was comfortable whilst asking her

to explain the situation to me. She explained a member of staff had shouted at her unnecessarily

while she was parking her car in the company car park, and she felt threatened by his behaviour.

After investigating the complaint thoroughly, I reported the member of staff to my head

of department, apologised to the customer unreservedly and took steps to make sure the

situation did not happen again. When the customer arrived home, I telephoned her just to make

sure she was still okay. The end result was the customer was looked after following the

initial upsetting situation and I managed to make sure the same situation did not ever

happen again. Now, of course, in your NHS interview there's gonna be other questions

and like I say, don't forget to tell me in the comments section below the video what

particular role you were being interviewed for. I’ll come on here each day and I'll

give you a list of questions to prepare for. But here's some more ones: “Why do you want

to work in the NHS”. “What qualities do you have that would be a good fit?” “What

do you know about the NHS?” We already know a bit about the long-term plan. “Do you

have any knowledge of NHS systems or processes?” “Describe a situation when you had to make

a tough or difficult decision?” “What in your opinion is the best thing about the

NHS?” “Can you give an example of when you've achieved an NHS value in your career?”

“If a patient start shouting at you, how would you deal with the situation?” “How

do you feel about seeing unpleasant sights?” and ‘What is the NHS long term plan and

how do you think it would impact on your role?” Okay, so if you'd like more free training

for your NHS interview please go now to the website PassMyInterview.com, or click the

link directly below the video. Please make sure you subscribe and say you'd like this

tutorial give it a thumbs up. And I wish you all the very best in your pursuit to passing

your NHS interview. Good luck and thank you for watching.