My name is Richard.

Went one on in this interview training video.

I'm gonna teach you how to parse your retail interview on.

I'm gonna give you seven great retail interview questions on also answers.

So if you have a retail interview coming up, I promise you, if you watch this video from beginning to end, your chances of success are gonna increase dramatically.

So welcome to this tutorial.

That's me there on the right inside.

My name is Richard, but one I've been successful helping people like you to pass interviews for over 20 years.

Now, I've got a great system that I'm going to teach you.

And as I say, if you follow this tutorial, your chances of success will increase dramatically for your retail interview.

So please do subscribe to the channel on if you click, subscribe, but in the red one below the video.

Then you will immediately get notified as soon as I create new videos like this and I'm now doing them on a weekly basis.

We've got over 70,000 subscribers now to the channel.

If you like this video at the end, please don't give it a thumbs up.

I really would appreciate that, because that motivates me to doom or on in return, his my promise to you So Promise Number one.

If you watch the video from beginning to end, as they say, your chances of passing a retail interview are gonna skyrocket.

Promise number two.

I'm going to give you the top seven retailing to be questions.

The actual answers on Also three questions for you to ask the interview panel at the end of your retailing to get to the interview and you get to the end of the interview you're gonna want to impress the panel on these.

Three questions are going to guarantee that will happen.

And Promise Number three is.

I'm gonna give you these slides to download free of charge to help you with your preparations or we need to do is watch the video from beginning to end, and then you'll get the slides with the answers on them to download and used during your preparation.

Okay, let's get into it.

So retail interview questions and answers before I give you the seven questions and answers three really important tips to help you.

Partial retail interview.

Tip number one.

When you are responding to some of the interview questions, it's important to refer to the job description.

So there would have been a job description when you applied for this role and refer to it in your answers, and you'll see that I will do that on a couple of occasions When I give you the subjected answers.

Tip number two, you are going to be asked a question at some stage that relates to availability and how flexibility you are as an employee.

Make sure you prepare your answers beforehand, so I'm gonna give you the question.

I believe you're gonna get asked.

And then I'm gonna give you a suggested answer.

And it's around your availability in retail because they need people who are flexible on also available at short notice.

Tip number three.

Think carefully how you would deal with customers who are difficult or also be aware of how to deal with a customer complaint.

I can pretty much guarantee in your retail interview you will get asked a question on that basis of how would you deal with a difficult customer?

How would you do if a customer complaint and again watch the video from beginning to end because I'm gonna tell you how to want sir, these very important interview questions.

Okay.

Interview question Number one.

Tell me about yourself.

Now you're hiding.

Likely to get asked this interview question at the beginning.

It's usually like a warm up retail interview question, but they want to know about you, and they want to know basically what you're like in a work scenario.

Now it is okay to go into a bit of brief detail about your work history if it's relevant.

Retail.

But here's some tips for answering the question.

This is one I want you to refer to the job description in your answer.

Okay, and I'll explain how to do that in the second tip.

Number two, Use the following keywords In your answer.

Tell him that your motivated Tellem your enthusiastic tell them importantly, you are customer focused.

You are attentive to detail.

You are also flexible, but you are also reliable.

And in the answer that's coming right now, I'm gonna include all of these key words and phrases for you.

So here we go.

Here's my answer to the retailing to the question.

Tell me about yourself now, before applying for this job.

I studied the job description in detail to make sure I have the skills and expertise to perform the role to a high standard.

I have lots of experience working with people and making people happy is something authorial.

I am a self motivated person who promises to come to work every day with an enthusiastic and consistent attitude.

I have a customer focused mindset and understand your business won't operate successfully without happy on returning customers.

I am attentive, have an eye for detail and can be relied upon to learn the job quickly.

Finally, I am flexible and reliable would be available to work extra hours if required, even to cover someone, shifted short notice or help out the business as and when required.

That's a great answer to the retailing to your question.

Tell me about yourself and it refers to the job description, but it gets your interview off to a flying start.

Don't forget you're gonna get a copy of these slides at some stage, so stick around.

Question number two.

You are due to leave work at 5 p.m. Your replacement worker doesn't show up.

What would you do great question.

Okay, so tip number one, you have to stay behind and help out.

There is simply no other arms or option two this retail into the question.

Now this question is assessing how flexible you are is a retail employees, but also assessing how much you care about their company.

So, obviously, whilst it's your right to leave work at 5 p.m. No employer wants to hire an employee who isn't flexible, especially in a situation like this, which could actually happen.

Okay, it's highly likely.

So here's my answer to the retailing to question your duty.

Lee work at 5 p.m. Your replacement worker doesn't show up.

What do you do?

OK, the simple answer is I would stay behind until they ever turned up or an alternative replacement could be sort.

I would never leave the business in trouble on the understand.

Working in retail requires a level of flexibility Now.

Obviously, it would be important to establish why my coworker haven't turned up without giving notice on.

I would implement steps to make sure they were safe.

First of all, now, one of the positive traits IAB is a flexible attitude to work and also a commitment to reliability.

I can assure you that I would never let you down or would be on hand to cover situations like these as and when they arose, a great response to that interview question.

Okay, question Number three described a time when you dealt with an unhappy customer.

This is one of those questions, even dealing with the complaint or dealing with an unhappy customer.

So what I've done for you within this answer is up tied in dealing with the customer in the correct way, but also resolving the complaint.

Okay, so Tiffany born give a specific example when answering this question because it says, describe the time.

It doesn't say what would you do in this kind of situation?

But it asks for a specific example, so make sure you give one tip number to use a star technique to structure your response to this question.

So what I mean by that it starts off and tell him what the situation waas why the customer was unhappy.

Then explain the task what had to be done or what you wanted to achieve when dealing with the customer.

Then tell the interview panel actually you talk to resolve the issue and then finally tell the interview panel what the outcome was.

All the end result and make sure it's positive.

So when I give you the answer in a second, I'm gonna put upon the left inside situation task action results to help structure the response perfectly for you in your interview.

Here we go is the answer.

A customer entered the store well, a star was working in a previous job.

He came up to the retail desk and started complaining in an angry tone how a member of our staff just been rude to him on the phone.

Now it was my job to resolve the situation for the customer in a satisfactory manner whilst also investigating a complaint to make sure the situation did not happen again.

I started off by listening attentively to the customers complaint.

I used effective body language to show was listening, and after he had the opportunity to express his daddy dissatisfaction, I explain the process I would go through to both investigated complaints on also resolving for him.

I apologize for any distress we had caused him and reassure him I would get to the bottom of the situation quickly whilst keeping him updated on progress.

Now, after speaking to the member of team who spoke to the customer, she admitted she had been short with the customer on the phone on apologized immediately for her error.

I then spoke to the customer and once again apologized unreservedly for the issue as a valued customer.

I then offered him a credit note to the value of £30.

Reassured him the situation wouldn't happen again.

Now the end result was, the situation was resolved to the satisfaction off the customer away took positive steps to make sure the situation did not happen again.

Now that's probably one of the most in depth responses you would give.

It's quite large text there for you to work through, but don't forget.

You're gonna get these slides to download in a second, so you work through that response in your own time.

But make sure you follow situation.

Task action results for any kind of behavioral interview Question off this nature question.

Number four in your retail interview.

Where do you see yourself in five years time now?

A couple of tips.

This interview question assesses your commitment to their organization.

Retail Demonstrate your commitment.

Work generally has a higher turnover rate than other jobs.

What I mean by that it does demonstrate your commitment, But retail has a higher turnover rate, so people tend to leave quite often.

Therefore, the interview wants to know you will be committed to them for the foreseeable future because they will be investing time and effort to training you up.

So while she do need to be committed to them, it is also advisable to show a level of enthusiasm with regards to your own career development progression.

I'm gonna tie that into the answer that I'm gonna give you right now.

Here's out to respond to the retail question.

Where do you see yourself in five years time?

Ideally, I would see myself still working for you.

I plan to stay in the retail industry long term and providing you're happy with my performance, which I strongly believe you will be.

Then I will be committed to you for the long term.

During my research for today's retail interview, I found out lots of positive things about your company and you have enthusiastic plans for the future, which I would like to be a part off.

If I am successful today, my first day would be to become competent in the role on also be accepted by my peers and respected as a hard worker.

Then, if the situation arises in the future on management, believe I have the potential, I would be open to career progression within your organization.

So this demonstrates that you plan the number one stay and read her long term, but also stay with them because they're gonna be training you up so they want you to be there.

Hopefully, long term question number five A customer wants to return some goods that they have clearly been opened and used.

What would you do and say Here we go Taking one Now, Whilst great customer service is a priority, you also have to know when to follow in a dear to company policy.

If company policy states on opened or used items are not eligible for a refund, you must stick to that policy now when answering this question state, you will be polite and courteous to the customer all times.

But you also would follow your training on company policy and respective refunds on you would explain they are not eligible for the refund and then explain the reasons why.

So here's the answer to the question of customers to return some goods that have clearly been opened and used.

What would you do and say while stealing with the customer?

I would be polite and courteous at all times.

I would also follow my training and a dear to company policy and respective refunds.

I assume that in this type of situation, the customer would not be eligible for a refund on that basis.

I would politely explain the reasons why I understand the company has legal obligations in respect of refunds on the customer also has their own rights, too.

But if perfectly decent items of goods have been opened and use, the customer would not be eligible for a refund.

And that's the right answer to that question.

Question number six.

What do you think is more important, great service or a great quality product?

Now, whilst disappears to be a simple retailing, To be question to answer, you could actually get caught out because in retail, both great customer service and great products are equally as important.

So when responding to this interview question.

Say both are just as important, but also explain the reasons why.

And here's my answer to help you part.

Your interview.

Here we go.

To be honest, I believe they are both as important as each other on.

I wouldn't place any emphasis on either.

If you have a substandard product or service, you will get complaints.

People are now more likely to go online and leave.

A bad review is they feel they have received even a poor product or service.

Therefore, I believe it is vital in retail that both customer service on a great quality product are offered in parallel.

Brilliant answer, and you'll get top marks for that.

Now, just a quick final question.

Number seven.

Before don't forget in a minute I'm going to give you the slides, but also three questions to ask at the end to end of the interview.

A customer's order comes to £17.

11.

If they give you a £10 note to £5 notes, how much change would you give him?

So now, depending on the retail role you're being interviewed for, they may ask you a simple numerical question to assess out good.

You are with numbers now.