Name: 醫務接待員面試題、答案及技巧! (MEDICAL RECEPTIONIST Interview Questions, Answers & TIPS!)
Uploaded: 2021-01-14T09:20:16.000Z
Duration: 7 min 52 s
Description: 【看影片學英語】數萬部 YouTube 影片，搭配英漢字典即點即查，輕鬆掌握單字發音與用法，長久累積看電影不必再看字幕。

So it doesn't matter what kind of medical receptionist interview you've got coming up.

轉承詞

Please watch it from beginning to end, because I promise you this is gonna make a significant impact on your preparation.

程度副詞

Now, before I give you those all important interview questions and answers a very warm welcome to this tutorial.

I've been helping people for over 20 years now to pass their interviews, and I love doing it on in this video.

We're gonna focus on the medical receptionist interview like a salmon to give you some unique answers that you can't find anywhere else.

And I believe these answers are going to score really highly during your interview.

Now, before I get into those questions and answers, please do make sure you subscribe to the channel by clicking the red button blow the video on. 00:00:57.030 --> 00:01:0.350  That way you're not gonna miss out on any off my weekly tutorials. 00:01:0.490 --> 00:01:6.910  And also, if you find this tutorial helpful and you are enjoying it, I would very much appreciate it if you gave the video of thumbs up. 00:01:6.910 --> 00:01:7.990  Thank you very much. 00:01:8.000 --> 00:01:12.640  Okay, let's get straight into a question number one of your medical receptionist interview.

Tell me about yourself and why you've applied to become a medical receptionist.

I can pretty much guarantee this will be the first question during your medical receptionist interview.

And here's my suggested answer to this interview question.

I am someone who thrives in a busy environment where attention to detail andan ability to work on the pressure are paramount.

Although I am perfectly capable of working alone and unsupervised, our fellow would fried working as part of a close knit team that forms part of the medical organization.

I can remain calm under pressure and I would always treat your patients and visitors with the utmost respect and professionalism. 00:01:53.270 --> 00:02:2.850  I am applying for the position of medical receptionist because I feel the person specification on the job advert or a solid match for my own skills, qualities and attributes. 00:02:3.260 --> 00:02:12.370  And I believe if you use that at the start of urine to get you off on the right foot, and it demonstrates you have the right attitude and approach to this position.

Because you've already mentioned at the end your own skills, qualities natural is the next question.

Do you think you need to become a proficient medical receptionist?

So this question is assessing your knowledge of the role and to see whether you've actually read the job description on it's focusing on the skills, qualities natural.

So here's a great answer to this question.

I possess numerous skills called his natural.

That would be a strong match for this role.

I am conscientious, and I can manage multiple tasks all at once.

I have a positive attitude to my work, and I can be relied upon to learn the role quickly on.

I will fit into your medical team seamlessly and without fuss.

I enjoy dealing with people on a face to face basis on. 00:02:56.520 --> 00:03:6.060  I understand that it's very important within the role of a medical receptionist to provide exceptional service whilst also showing empathy and a caring approach when needed. 00:03:6.440 --> 00:03:13.210  I'm also confident in my own abilities, and I could be relied upon to meet the requirements of the role consistently and professionally.

I'm trustworthy, and I will maintain confidentiality at all times.

That's another solid answer to help you join your medical receptionist entry.

Now, please do stick around because I'm gonna tell you where you can download these on other medical receptionist Interview questions in a second.

Now let's move on to a really tough question, and this is a scenario based one.

There is a long queue of patients at the desk.

Which order would you prioritize them and why?

So I'll just repeat that question Too difficult.

There is a long queue of patients at the medical receptionist desk.

The phone is ringing and a doctor is also waiting to speak to you.

Here's my suggested answer. 00:03:58.620 --> 00:04:3.940  I would speak to the doctor first of all, because his or her requests must always come first. 00:04:3.950 --> 00:04:9.680  I don't feel it would be appropriate to keep the doctor waiting as they obstruct time slots to see patients.

If they kept waiting, it only hinders their working day.

Second, I would check in the patients as they have been waiting longer than the person on the telephone, I would imagine there is a telephone answering service, which will play a message after a certain length of time explaining that we are extremely busy on the caller could leave a message and asked to be called back then.

Once I've dealt with the patients, I would call the caller back, and that shows that you can think on your feet.

But more importantly, you can prioritize the correct tasks accordingly.

Okay, so I've got a few more questions to go through, so do stick around.

But if you'd like to download the full set of 21 interview questions and answers for your medical receptionist interview, there's a link there appeared right now at the top, right out on the corner of that video, and it will take you through to my website, where you could download all of the questions and answers for your medical receptionist.

Next question. 00:04:59.780 --> 00:05:4.390  Tell me what you expect to be doing in the role of medical receptionist on a daily basis. 00:05:4.570 --> 00:05:6.790  So we've already looked at the skills, qualities, natch, boots. 00:05:6.790 --> 00:05:9.150  It's now assessing What do you know about the role? 00:05:9.200 --> 00:05:29.250  To his my suggested answer, the tasks and duties will be many and varied, including welcoming patients of visitors to the establishment, booking in appointments and managing schedules and also responding to requests from doctors, Nurses and medical staff will also be providing patients and visitors with appropriate advice in line with the constraints of the position.

Directing and guiding people as and when needed, and ensuring availability of treatment rooms and also retrieving patient information.

I will also be required to maintain confidentiality all times, comfort patients when needed, respond to emergencies as and when they happen, maintain office in venture records and also maintain operational practices whilst protecting patient rights.

And that shows that you have an in depth knowledge of this particular role.

Next question. 00:05:57.440 --> 00:06:5.950  So why do you think a person may appear to be frustrated or even angry or aggressive now during this particular role? 00:06:5.950 --> 00:06:9.120  It's quite stressful as you can understand, people will be upset. 00:06:9.120 --> 00:06:12.840  There'll be anxious, and they might come across as being frustrated.

So this that this question assesses your understanding of why they may become a cross like this during whilst you're dealing with them at the medical receptionist desk.

In this type of medical environment, people will understandably become angry and or frustrated.

They are often anxious, confused and upset, and therefore their rationale for normal thinking is often impaired.

People were both upset, distressed, frustrated and even angry on a daily basis.

And it will be my job to utilize effective communication skills to Eva, calm them down.

Comfort them will prevent their feelings from deteriorating further.

It would also be my job to learn and develop the appropriate skills and operational procedures when dealing with situations like this, and I feel my own resilience and confidence will enable me to do this.

So that's a good answer. 00:07:0.160 --> 00:07:5.090  It shows that you understand why people might get frustrated in this kind of role because they're not well. 00:07:5.320 --> 00:07:6.380  There'll be frustrated. 00:07:6.380 --> 00:07:16.570  They might become impatient, so you have to deal with it doesn't mean that you have to deal with aggression at all because there will be operational procedures there to deal with situations like that.

And that's why I've said at the end it would be my job to learn and develop the skills and the operational procedures when dealing with those kind of situations.

Now, as I mentioned, if you want more of these interview questions and answers we'd like to download or 21 of 21 in tow, click the link below the video.

Right now we'll go to my website past my interview.

I love teaching you our departure interviews.

And I wish you all the best in your pursuit.

 Passing your medical receptionist interview. 