My name is Richard, but one from the interview training company, past my interview dot com.

And in these training tutorial, I'm gonna teach you how to pass a call center interview.

And in particular, I'm gonna give you some great interview questions and stronger answers to make sure you pass your call center interview.

Now, before I get into the training and the tutorial.

A very warm welcome to this training tutorial.

My name is Richard, but one that's me there in the middle.

Andan this to toilet.

I'm gonna give you very high scoring answers for your call center interview.

I've been teaching people to pass their interviews for over 20 years now very passionate about it.

So please make sure you subscribe to the channel by clicking the red button below the video.

In that way, you want me sound on any of the weekly training videos that I'm uploading.

Also, if you enjoy the content, I would very much appreciate it if you gave the video alike thank you very much.

Now, before I give, it does call center interview questions and high scoring answers.

Here are two important tips for making sure you pass the call center interview The first tip.

Now during your call center, a gentle call center representative interview, you are going to be assessed against how good you are at delivering great customer service.

Okay, so that will form part off the interview assessment process, enduring the answers.

I'm gonna refer to customer service and how good you are at it.

Tip number two.

During your call center interview, make sure you demonstrate that you have stronger communication skills and you have an ability toe.

Work hard under pressure whilst remaining calm.

Because if you think about this kind of role, you're gonna meet sometimes dealing with difficult callers, and you have to undertake a large number of calls per day, so you have to remain calm all times.

Follow your operational training guidelines on also work effectively under pressure, and the answers are gonna demonstrate your ability to do just that.

So let's get straight into those call center interview questions and answers.

Here we go.

Question Number What?

Tell me about yourself and why you want to work as a call center representative or call center agent.

So pretty much the first interview question guaranteed during your call center interview.

So here's my high scoring answer for this question.

I am someone who enjoys working in a pressurized environment where I need to meet specific targets on a daily basis.

Having researched the role of call center representative, I'm quite excited about the prospect of being able to work in a role which is a close match for my own skills, qualities and experience.

I am someone who pride themselves on being able to deliver outstanding customer service on.

I will always go out of my way to go above and beyond what is required for customers.

I also fully understand that as a call center representative, you have to make tough called handling targets.

I feel confident I can manage call successfully to ensure I meet the demands of the role.

Finally, having researched your company in detail, you you appear to be a leader within your industry, and I feel I could develop and thrive within this rock if you give me the opportunity to show you.

My strong work, ethics and high professional standards said it's a solid answer that you can use doing any cold center interview.

Now if you're thinking where do I get a copy of these?

We'll let you know at some stage during this training video way, even download all 21 of my call center interview questions and high scoring answers.

Let's move on to the next interview.

Question the call center interview question.

Here we go.

Why have you chosen our company to work for?

Is a call center representative.

Now most people just look for a job as a call center agents, and they don't care who they work for.

Andre want to employ someone who has researched their company, and they have specific reasons why they want to join them.

So here's my suggested answer to the question.

Why have you chosen our company to work for as a cool?

Sent a representative who we got.

I've chosen your company for three main reasons.

Firstly, you are a company who has a strong reputation online and having reviewed the feedback from former employees, you are a great company to work for.

Secondly, I take pride in my work and I want to work for an organization who are strong customer service standards, which you clearly do.

Finally, I would like to work for a company where I am valued as an employee and also where I get the support and encouragement to thrive within the role.

Again, having spoken to other employees, you are a company who will help me to accept, move in the role of call center representative.

Know what I like about that response is that you already have three main reasons for why you are wanting to George.

You've done your research and you know why you've chosen their company.

Next question of the call center interview.

What do you think a typical day would involve working as a call center representative.

Now, the reason why they will ask you this question is they want to know that you studied the job description, so you know the duties and responsibilities that you will have to want to take.

So you have put some thought into understanding what the role involves, which means you are more likely to perform to a high standard.

So here's my sample response to the question.

What do you think a typical day would involve working as a call center representative.

Here we go.

I believe I would have a set number of calls to work through each day whereby I would be dealing with general customer calls, handling queries, taking payments, completing data capture forms on also handling complaints as on when they arise.

I would also be required to pass on company information to call us, answer their questions in line with company policy and also provide relevant information when requested.

Other duties and responsibilities include passing on information to relevant organizational departments to process certain tasks on.

I would also need to ensure that I kept accurate progress records after I have dealt with each customer or caller, so that shows that you've looked into the role you know what's expected of you, and therefore you are more likely to build and perform to the high standards required.

Now I've got some more questions to work through, so please stick around on gua tch and learn from them.

But if you want to download the full set of 21 call center interview questions and answers, there is a link that's appeared right there in the top right hand corner of that video.

If you click that, you'll take it through to my website past my interview dot com, where you can download the full set off them.

OK, next question of your call.

Center on agent interview.

How did you do with a difficult or frustrated caller whilst working as a call center representative for our company?

So this is a tough question because they want to know what you're gonna be like.

What's your approach?

Too difficult or frustrated customers like And you need to maintain a high level of professionalism, remain calm at all times and focus intently on delivering great customer service.

So here's my suggested answer to this question.

I would deal with them in a professional and calm manner whilst following company operating procedures.

I would first of all listen to the caller whilst taking notes on what they were discussing over, then choose an appropriate time to speak to the caller to explain what I intended to do in order to resolve the situation for them.

I would then ask the caller to confirm they were happy with my proposed resolution, and then I would take the necessary steps to solve their problem or their complaint.

At all times, I would focus on providing exceptional customer service on.

I would work hard to turn the negative situation into a positive one.

So that demonstrates, in a relatively short answer that you know how to deal with difficult, complaining or frustrated.

Call us which you will get all of the time in this kind of role.

Next question.

Number five.

The course center agent or representative into Tell me about a time when you went above and beyond for a customer.

So customer service is really, really important within this role.

So they want to know, Can you go above and beyond for a customer?

So here's my sample response.

Really good one.

But his question in a previous role I was often required to do with customers on the telephone.

During one particular call, the customer explained to me how they wanted Toa order some goods from our website, but they desperately needed the products to arrive the following day, as it was their partner's birthday.

At the time, we only open a 48 hour delivery service, so I needed to come up with a solution for them to make sure the guards arrived in time for their partner's birthday.

Once they were on the phone, I spent time researching Next day, Courier service is on quickly managed to find one who promised to deliver within 24 hours and then spoke to the customer, agreed to pay for the extra delivery charge and then put the order through and paid the courier company to pick up the goods within the hour.

The following day, the customer called me back to tell me the products that arrived in time, and they were thrilled with how I went to bum beyond to sort out the delivery issues water.

So that shows that you care about customer service and you can go above and beyond.

Now, if you'd like to download or 21 call center interview questions and high scoring answers, click the link below the video right now or go to my website past my interview dot com.

Ah, hope you've enjoyed that tutorial.

Double get Subscribe.

Andi, I love teaching you guys out to do it.

If you got any comments, stick him in the comments section below the video, and I look forward to answering them for you.

Thank you very much for watching, and I wish you all the best for passing your call center interview.

Have a great day.

Thank you very much.