These are softeners what I just use right now words like thank you, please, possibly.

All these are softeners which native speakers often use to sound very polite. If you want

to sound polite while making a request then stay with me I'm Michele and I am going to

help you sound much more soft and polite. Okay, so where do you think we should best

start using softeners? Which place is it where you would like to use softeners the most?

As for me when I'm making a request I would definitely use a softener I don't want to

sound rude when I'm making a request because I know then the answer would be ‘no’.

So if I'm making a request I want to sound sweet, polite and soft. Okay so the first

section that we are going to look at, this section talks about making a request very

politely using softeners. Okay so the first one that we have, “can I take this chair,

please?” Okay although we do have a softener here okay, ‘please’ is a softener but

you know the formation of the sentence is just not correct, it sounds very rude when

you tell someone, “can I take this chair?” and ‘can’ is actually wrong, you might

want to say, “may I take this chair?” Now even if you say “may I take this chair,

please? It's still not very polite. The best way to sound most polite is to say, “could

I take this chair, please?” Okay, now if you're meeting someone for the first time

you, “Could say could I take this chair, please?” to a friend or to a colleague but

if you're talking to a stranger you really want to sound very polite otherwise you'll

hear a ‘no’, okay? So what will you say then? You could say, “Could I borrow this

chair, please?” instead of saying take, because take is a very harsh word, slightly

harsh, you pick up something and you keep it somewhere. So Borrow means that you'll

take it and then you'll give it back. Alright so, “could I borrow this chair, please?”

Now there's more that we can add to the sentence to sound even more polite and flatter someone

and that is, “could I possibly borrow this chair?” So you can add here so you could

say, “Could I possibly borrow this chair, please?” Ah? Do we use ‘please’ with

‘possibly’? No! I think that's too much pleasing and too much flattering. So be careful

when you use possibly, you do not use please, okay? And when you use please, you do not

use possibly. So you could use any of these sentence either you could say, “could I

borrow this chair, please?” or you could say, “could I possibly borrow this chair?”

these are both questions and ways to make requests very politely. Okay so the next one

that we have is, “may I turn the music down?” Okay so now we can definitely make this much

more polite, if you want someone to make, uh, turn the music down for you, instead of

using ‘may’, you could say, “do you mind…?” okay, you could say, “do you

mind turning the music down?” because we are talking in the present, tense about a

situation that is going on so, “do you mind turning the music down?” and obviously you

can add another softener to it which is ‘please’, okay? So you could say, “do you mind turning

the music down, please?” and if you want to go a degree higher in your politeness then

you might want to use modal okay which is, “would you mind turning the music down,

please?” Yes that's also correct or you might say, “Would you mind if I turn the

music down?” anyways you can use it. You could say, “would you mind if I turn the

music down?” or “would you mind if I turn the, would you mind me turning the music down,

please?” alright so either you could say, “do you mind…?” or “would you mind…?”

So apparently these phrases have no such meaning right because, ‘mind’, ‘would you mind’

it really doesn't mean something, except that it's just a softener to help you sound much

more polite. Okay, now with this we look at the next one, “could I ask you to move your

chair, please?” Okay, so now you tell me if someone asks you to move your chair from

here to here, do you think they're asking you to do something very big, is it a very

big task? Would it require too much effort for you to just lift up your chair and move

here? I don't think so… It's a very small task, isn't it? It's a very little thing that

someone is expecting you to do. If you are asking someone to do something very little

for you then you can add a softener to make it sound very polite and that is, could I,

“could I just ask you to move your chair, please?” this means that you're asking someone

to do a very little thing for you and if you're possibly let's say in a library and there's

a book on the table and you're asking someone to pass the book to you, you could say, could

I ask you, “could I just ask you to pass the book to me?” So this way you're asking

them to do something very little for you and you're sounding very polite and surely your

request wouldn't be turned down. Okay, so the next one that we have is, “roll up your

sleeve”, okay… are you asking or are you demanding? This is no way to request someone.

Here you're ordering someone. So who would ask you to, ‘roll up your sleeve?’ I remember

that whenever I go for a blood test the nurse always tells me roll up your sleeve and that's

really rude, I feel so pissed. So instead of saying it out like this which is very rude

especially to your patient alright or customer you might want to say, “could you roll up

your sleeve, please?” Okay, “could you roll up your sleeve, please?” or you could

add this softener as well because you're asking someone to do a very little thing for you

so you could say, “could you just roll up your sleeve?” Okay, now there's more that

we can add to this okay, because when a possibly a nurse is asking a patient to roll up their

sleeve or when you're going to a blood donation camp and someone is asking you to roll up

your sleeve they're asking you something to do it for themselves, isn't it? Like so the

nurse wants you to roll up your sleeve so that she can insert the syringe. So she's

asking you to do it for herself, in that case she could say, “could you just roll up your

sleeve for me?” now ‘for me’ is another software to ask someone to do something for

you, “could you roll up your sleeve for me?” Okay, right and what if you have to

ask your customer, let's say you're at work and you have to ask your client or your customer

to do something for you, you can't be rude to the client, you can't afford that for sure.

You want to sound very polite and if you want them to do something for you, you’ll again

use the same formation you could say, “Could you sign your name there for me?” okay ‘for

me’ means specifically for you. So let's say that the person is signing some documents,

okay or they're reading some documents and you expect them to sign somewhere so you could

say, “could you sign your name there for me?” okay because it's a request for you.

“Could you sign your name there for me?” Alright, now we are looking at the last way

to make requests to an absolute stranger, okay? So let's say that you are at the reception

of this club where there are a lot of members or clients who are walking in, people who

are, who want to be in the club and you're at the reception and a person walks in and

you want to ask them if they have the membership or not and how will you know that? Through

the membership card, right? So you would say, “Do you have a member’s card?” okay

that's fine, it's not wrong but you can be more polite when saying that, right? So when

you want to sound very polite to an absolute stranger okay, this is specifically for a

case of inquiry, you're inquiring something, so you're asking a question, “do you have

a member’s card at all?” okay? That's one way to ask a question specifically for

inquiry to a direct stranger. It has no meaning, okay? Don't go into the meaning, it's just

a softener the native speakers often use. So, “do you have a member’s card at all?”

So do not get confused when someone tells you this, “do you have a member’s card

at all?” just take it as it is they're asking you in a very polite way. Okay so now with

this we come to an end of how to make polite requests. That's not all, we don't only make

requests, we also deny requests, don't we? Do you deny requests very often? So do i.

But obviously it's much better to deny a request politely. The best way to do that is to apologize,

okay? Even before you say no, you might want to apologize. So let's look at the first sentence

that we have, “I'm a bit busy at the moment.” So if someone comes and asks you, “hey do

you have a moment, can we speak?” and you're very busy so you can talk to them so you could

say, “do you mind, I'm a bit busy at the moment, can we catch up in the afternoon?”

Okay so you can follow this with, “do you mind…” okay or “if you don't mind…”

that would also be correct. So you could say, “if you don't mind, I'm a bit busy at the

moment, can we catch up in the afternoon?” Okay, so the next one we have is, “we are

using that chair.” so if someone asks you okay you're, you're maybe in a meeting or

somewhere and you need a place to sit and you find this chair which is vacant, so you

want to go and grab that chair and quickly sit but, there's someone already on that table,

right? So you can't just grab the chair and you want to ask them and you ask them, “Could

I take that chair, please?” But, if that person says, “we are using that chair”,

that's so rude, isn't it? It's a much better way to say, “I'm sorry, we are using that

chair” so apologizing, before denying. There's another way to apologize, before denying a

request and that's by saying, “I'm afraid…” okay? Which means that you cannot do something

for someone because of whatever reason. So “we need those books”, you could say,

“I'm afraid, we need those books, that's why we cannot give it to you” that's understood,

so “I'm afraid…” So these are some ways to deny a request by sounding much more polite

you could say, “If you don't mind, I'm a bit busy at the moment” or you could say,

“I'm sorry, we are using that chair”, “I'm afraid, we need those books”. Now

the next thing that we are looking at where we need to use softeners very honestly, very

seriously and that is, when we are disagreeing, okay? It's very easy to hurt someone's feelings

when you're disagreeing, so you surely want to sound polite, “I disagree with you there”

okay, now here as well you can use these softwares, “I'm sorry…”, “I'm afraid…” they

can be used with “I disagree with you there” because you're apologizing before disagreeing.

Another softener that you can use with disagreeing is, “I have to say…”, “I have to say,

I disagree with you there.” Now if you only say, “I disagree with you there” that's

very rude but if you add, “I have to say, I disagree with you there” that adds politeness

to it. Okay so the next one we have is, “I agree with you there…” oh? We were looking

at disagree, isn't it? How can we agree with someone while disagreeing? You can say, “I'm

not sure, I agree with you there” instead of saying, “I have to say, I disagree”

you could say, “I'm not sure, I agree with you there.” Okay, now we look at the next

two here that's the case, with something like this, that's the case you could say, “I'm

not convinced…” which means that you don't agree, again it has the same meaning but it's

a softener. So you could say, “I'm not convinced, that's the case.” Alright, “in my experience

women are as good as men”, now I need to share story with you about this, one of my

friends told me that you know women are not as good as men in computers, I told him, “in

my experience women are as good as men” but that's a bit rude, isn't it? You can say,

“I have to say, in my experience women are as good as men” or you could say that, “is

that really true?” “In my experience women are as good as men” so you could say, “is

that really true…? to sound more polite. Now the last one that we have is, “she's

a very experienced teacher but…” so here you agree with a part and you do not agree

with the rest of it. She's a very experienced teacher but, here you can say “I understand

your point…” or “I take your point, she's a very experienced teacher but, I don't

think she fits the job profile.” so “I take your point…” Right, with this we

come to an end of today's lesson where we have learned softeners while making requests,

disagreeing and you know politely saying ‘no’. Thank you so much for having me I had a great

time teaching you, bye-bye.