the rustling of the plastic, you've got the trolleys. For a parent of a child

with autism myself thinking back ten years ago, it was a very stressful

situation and sometimes it was even difficult to get out the door so let alone

get them into the supermarket." Tanya Blakey's 17-year-old daughter has autism

and Tanya says shopping can be a nightmare. "The withering looks from the

general public was often the hardest thing for me, I couldn't explain to

everyone that my child isn't naughty she's just having a moment, this is

really overwhelming for her, please have some understanding." But Tanya says the

impact on her child has been worse. All the noises of a shopping centre that

someone without autism can easily filter out builds to a stressful cacophony.

"So all these noises are coming at a person with autism at the same level of

priority and it can be really overwhelming." Some Countdown stores have

been shutting things down for a low sensory quiet hour ever since a staff

member in Whanganui who has an autistic child suggested it. The Three Kings store

in Auckland has been trialing it for a year now and this week nearly all of its

stores around the country are following suit. Countdown says it's a win for its

staff who come up with new ideas while parents say it's a massive win for them

and the kids.

00:01:40,369 --> 00:01:43,369

00:01:43,520 --> 00:01:50,460 Lights off, music gone, no noisy trolleys, shelf stocking or store announcements

and even the checkout volume is lowered. It really is amazing just to sense the

mood in the shopping centre since the music was cut and most of the lights

were turned down, people are even starting to have conversations because

they can hear each other, it is amazing what other sounds that you can pick up

once the music's down as well - the quiet hum of the freezer, refrigerators, the

rustling of a loaf of bread as you pick it up. Every day sounds that you

experience in your own home but overall it's a far less stressful experience

with far less sensory overload than usual. Megan Stokes is bringing along her

20-year-old son Conor to get some shopping in after school. He headed

straight for the toy section to expand his Hot Wheels collection and wanted two

packets of five cars, as he will only buy items in even numbers. "Do you need to buy

another one Conor?" "Yeah, another one." "Two of them. We're going to use your money yes?"

"So Conor would cry as we drove in to the supermarket

to the carpark and he would basically cry all the way around and

then be happy once we left so it was a huge sensory issue for him and we didn't

realise just how hard it was for him until we realised he had autism.

Have a look for cocoa puffs. That's a good idea. Great idea Conor...There they are."

Megan says she enjoys the peace and quiet as well. "What is it Conor?

Oh it is kombucha, I did want that. Thank you! Yeah it is nice actually it's

nice and calming you know - I've had a busy day I work a lot of hours and

so then being able to come somewhere and shop in peace - I think it's a great idea."

Store manager David Collo says even the staff look forward to the calm that

comes with quiet hour. "When I actually do this hour it's actually very calming

and soothing and it kind of relaxes you it's almost like doing an hour of

meditation, it's actually really, really nice you really get to notice how noisy

the store really is and how bright it is because there's like LED lights

everywhere and you take it for granted and then when you turn it

off it's like wow, you know you can hear crickets, it's cool. Tanya Blakey the

national educator at Autism New Zealand says it's really not a major change but

a small step to people understanding the struggles of others. "They're making some

allowances just like you'd build a ramp for somebody in a wheelchair this is

all that this is, and hopefully in a few years time we won't even be talking

about it, it'll just be we're all just living together and making allowances

for people."

Countdown says there's already been positive feedback and it's not being quiet about

it. It's spreading the word that quiet hour kicked off nationwide today from

2:30 to 3:30pm except it's two Metro city stores in

Auckland and Wellington. Countdown Silverdale and northwest in Auckland

will hold their quiet hour from 9:00 to 10:00am.

Countdown says it's about being more inclusive but Tanya says she's looking

forward to a time when the word inclusive is irrelevant.

"This is the beginning of something quite wonderful and I'm wondering where else can this go

could it go to cinemas, could it go to shopping malls? My daughter loves

going to the theatre you know could there be a little sensory session in the

morning. I think when we don't need that word inclusion, when that word becomes

obsolete, I think we're there." Word is spreading. Both the Warehouse and

Bunnings responded saying they too will look into the initiative. As for Conor

he's very happy with quiet hour as well as those Hotwheel cars.

"High five mum." "High five Conor."

"My Hot Wheels cars that I bought today, and my TicTac minis.