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  • Each year, more than 180,000 flights take off for Emirates airline, carrying about 60 million passengers.

    每年有超過 18 萬臺阿聯酋航空班機起飛,載了約 6000 萬名乘客。

  • And the people in charge of all those travelers onboard?


  • The 21,000 flight attendants and pursers that make up Emirates cabin crew.

    阿聯酋航空的機組員由 2 萬 1000 名的空服員及乘務長組成。

  • It's a pretty sweet gig.


  • Free housing in Dubai, discounted tickets, and getting paid to travel the world.


  • But with long hours and busy schedules, the job is not always as glamorous as you'd think.


  • Here's what it's like to be a flight attendant for Emirates.


  • My name is Siti Nurazlin, and I am a first-class crew working for Emirates.

    我叫做 Siti Nurazlin,我是阿聯酋航空的頭等艙組員。

  • Like the 200,000 applicants a year, Siti had to meet the airline's qualifications.

    如同每年來應徵的 20 萬人一樣,Siti 必須符合航空公司的要求。

  • A minimum age of 21 years old, a height of at least 5-foot-2, an arm reach of about 7 feet on tiptoes to reach those overhead bins, fluency in English, at least a high-school degree, and no visible tattoos when in uniform.

    年滿 21 歲、身高達 157 公分,伸手能摸到 213 公分高的上方置物櫃、英語流利、至少高中畢業,穿制服時不會露出刺青。

  • Just like every other new hire, Siti started her Emirates career at the bottom, in economy on short-haul flights.

    和每一位新進員工一樣,Siti 也是從阿聯酋底層工作 — 短途經濟艙開始做起。

  • And through the years, she's worked her way up to first class.


  • Today, she crews an average of nine long-haul flights a month.

    現在,她每個月平均飛 9 班長途班機。

  • Her schedule changes every week, but she's always on flights that last anywhere from six to 16 hours.

    她每個禮拜的班表都不一樣,不過每次飛行時數至少 6 到 18 小時。

  • And for a lot of that time, Siti is on her feet.

    大多數時候 Siti 都站著。

  • She estimates about 11 hours out of a 16-hour flight.

    她估計 16 小時的班機中她有 11 小時都是站著的。

  • The job could be quite challenging physically, so we need to maintain our physique and also be like quite fit.


  • But, thankfully, she's not in heels the whole time.


  • We do change our uniform after takeoff, so we get to put on our flats, because the high heels wouldn't get really comfortable in 16 hours.

    我們在起飛後會換制服,可以換成平底鞋,畢竟高跟鞋穿 16 小時可不舒服。

  • And we change into our waistcoat.


  • Siti is also required to look the part.

    Siti 同時被要求儀表得體。

  • Usually we keep to a natural makeup.


  • Like, eyeliner and mascara usually is a must, and, you know, the Emirates red lipstick definitely.


  • And just like makeup, hairstyles, jewelry, and nails are also pretty strict.


  • As for jewelry, they can wear diamond or pearl stud earrings, but no necklace.


  • And their nails have to be clean, with either a nude or red polish or a French manicure.


  • Now, these requirements are for female flight attendants.


  • Males have to be clean-shaven and style their hair with minimal product.


  • But there's an added level of responsibility for first-class attendants like Siti.

    不過對像是 Siti 一樣的頭等艙空服員,還有另一階的要求。

  • For starters, she knows who the regular fliers are and what they like.


  • We do have information on our customers.


  • So, on every flight, we will observe the preferences and the likes and dislikes of the customers so we get to write it down for future flights.


  • For example, like, pajama size or their preferred drinks, so the more someone flies with Emirates, the more we can cater to their personal preference.


  • She's also required to have an expert understanding of the entire first-class menu.


  • She knows options for passengers with dietary restrictions, the perfect wine pairing for dishes, and the tasting notes of 60 cheeses.

    她知道如何給有飲食禁忌的乘客不同的飲食選項,知道哪道菜適合配哪種酒,並且能分辨 60 種不同的起司。

  • And since she's typically serving international travelers, Siti is a master at communicating across different backgrounds, but she's not the only one.

    而且因為 Siti 服務的多為國際乘客,她還是跨文化交際的專家,不過她並不是唯一一位。

  • Like most of the cabin crew, Siti knows more than one language.

    和大多數機組員一樣,Siti 知道不只一種語言。

  • For her, it's English and Malay.


  • But there are over 60 languages spoken across Emirates cabin crew and a staff of 140 nationalities.

    不過阿聯酋機組員總共來自 140 個不同的國家,會講超過 60 種語言。

  • Now, onboard, Siti's duties are pretty standard.

    Siti 在機上有一定的標準作業程序。

  • Do a safety check of the plane before passengers board, provide food and drink service during the flight, and go through the cabin after everyone de-boards.


  • But off the plane, the perks of the job are substantial.


  • Flight attendants get a base pay depending on experience, with an hourly rate stacked on top.


  • Starting out, that equals about $32,000 a year.

    基本上年薪等同 3 萬 2 美金。

  • Plus, they get free housing in Dubai not far from the airport.


  • They get 30 vacation days, one free flight a year, and can nominate friends and family for discounted tickets.

    他們有 30 天假期,每年一趟免費班機,機票折扣可供親友使用。

  • The perks of this job especially would be the concessionary tickets that we get, and not just for me, but for my family and friends as well.


  • So I don't really have to travel on my own or travel with just my crew friends; I can travel with my friends who are not flying as well.


  • For the veteran and first-class flight attendants, they even get to staff events like the US Open or make special appearances.


  • But the best part?


  • Layovers in 161 cities worldwide with accommodations and meals covered.

    在全世界 161 的城市轉機停留期間獲得免費住宿及餐食。

  • The best part of my job is traveling, definitely.


  • I've been to over 100 destinations with Emirates.

    我和阿聯酋一起去過超過 100 個地點。

  • I have never, and I don't think I would ever travel to all these exotic places that we fly.


Each year, more than 180,000 flights take off for Emirates airline, carrying about 60 million passengers.

每年有超過 18 萬臺阿聯酋航空班機起飛,載了約 6000 萬名乘客。

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B1 中級 中文 美國腔 空服員 阿聯酋 頭等艙 班機 乘客 航空

空服員竟然有這些好處!成為阿聯酋航空頭等艙乘務員需要什麼? (What It Takes To Be A First Class Flight Attendant For Emirates)

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    Mackenzie 發佈於 2021 年 09 月 15 日