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  • You know that old joke that there's a Starbucks on every corner in the United States.

  • In that Dunkin' Donuts slogan, America runs on Dunkin'.

  • Well, there's a Canadian coffee chain that makes those look like quaint

  • little neighborhood cafes.

  • Meet Tim Hortons, Canada's one stop shop for coffee, breakfast, lunch and doughnuts.

  • In 2018, it supplied over 60 percent of the revenue of its parent company,

  • Restaurant Brands International; which also owns Burger King Popeye's.

  • More importantly, it's been a company darling among Canadians.

  • The DNA of the brand is Canadian.

  • It's hockey. It's "oh, we're polite."

  • It's all the stereotypes that Canadians, you know, love that they have.

  • It's every bit as Canadian and even more so than Coca-Cola is American.

  • In 2015, the last year that Tim Hortons made its store count publicly

  • available, there was one Tim Hortons location for every nine thousand

  • eight hundred Canadians.

  • These are the same figures for Dunkin' in Starbucks in the United States.

  • But this success is quickly becoming a problem.

  • They have probably definitely reached a saturation point with in Canada.

  • The company needs to expand elsewhere.

  • And the U.S. has long been a target, but they've struggled here for decades.

  • Which raises the question, why can't this Canadian icon win over its southern neighbors?

  • The first ever Tim Hortons opened in 1964 right here.

  • And the first successful location in the U.S.

  • opened just across this border 20 years later.

  • A few years earlier, Tim Hortons opened two locations in these two Florida

  • beach towns, hoping that vacationing Canadians would both support the

  • business and bring in Americans.

  • But these struggled because of production issues and because Floridians

  • lacked the brand awareness that Americans closer to the Canadian border have.

  • Bottom line is this the closer the geographical proximity of an American

  • city to the Canadian border, the better off Tim Hortons does.

  • Both of the Florida Tim's close in 1995 and the brand has stuck close to

  • the border ever since.

  • The company expanded rapidly across these states using a franchise model

  • in the 1990s and listed on the U.S.

  • stock market in 2006.

  • Tim Horton's kind of just jumped into the franchise, opened up a couple

  • hundred stores in the U.S.

  • fairly quickly.

  • Using data from their subsequent public filings, we can see that 98

  • percent of Tim's locations in the U.S.

  • were in just these eight states.

  • Why did both recognition and recall.

  • The closer you are to the Canadian border, the theory would would say that

  • you are going to be more likely to cross the Canadian border for a weekend shopping.

  • There's a Tim Hortons on every on every block.

  • It's not bad stuff. They like it, you know, go back across the border and

  • if Tim Hortons is there, you know, the more likely be a consumer.

  • But even these border states couldn't cushion Tim Hortons against their

  • biggest problem in the U.S.

  • - market saturation.

  • If you're the 15th company that's entering an American market offering

  • coffee and doughnuts, you've you're so far back in terms of mindshare.

  • And Tim Hortons does not have huge dollars in comparison to some of the

  • other competitors or the entrenched regional players that maybe there or

  • national players like Starbucks, for example.

  • Anyone can name their near Starbucks or maybe their nearest Dunkin' Donuts.

  • So in the U.S.,

  • it's facing a lot of competition.

  • For Canadians, Tim Hortons is a go to spot for many food items, hot and

  • cold, coffee, drinks, breakfast sandwiches, lunch wraps and soups, fruit

  • smoothies and, of course, doughnuts.

  • But Americans have many other options.

  • Dunkin' and Starbucks, of course, but also Panera Bread, Jamba Juice,

  • McDonalds or one of the other estimated 58 thousand coffee and snack shops in the U.S..

  • And these all have far better brand recognition among Americans.

  • Humans are creatures of habit.

  • If you have an option between a Starbucks, Dunkin' Donuts and a Tim

  • Hortons, you're probably going to go to Dunkin' Donuts because you know that product.

  • You know what your order is; it's familiar.

  • In 2010, Tim Hortons closed 36 locations throughout New England after

  • their poor performance cost the business 4.4

  • million that year.

  • This included a complete retreat from Connecticut, Rhode Island, and Massachusetts.

  • Burger King bought Tim Hortons in 2014 for 11 billion dollars and the

  • combined company, Restaurant Brands International established its

  • headquarters in Toronto.

  • Analysts told CNBC as part of the agreement to locate the company Canada,

  • the Tim Hortons segment promised to continue expanding in the U.S.

  • They had to prove that they were going to expand internationally,

  • especially if the U.S.

  • and get their brand to grow further and not just be concentrated and

  • saturated within Canada.

  • But in 2015, the very next year, RBI closed 234 locations in the U.S.,

  • telling CNBC in an emailed statement that the closures were part of

  • building a foundation for future growth in the United States.

  • Starting in 2016, they've stopped breaking out the Tim Hortons growth,

  • specifically in the U.S.

  • as focused just because of the heat they've been getting in terms of

  • performance of Tim Hortons in the United States.

  • RBI did not respond to CNBC requests for comments or an interview.

  • So no word on exactly what their plan is.

  • But analysts point to a few trends or strategies the brand could use going forward.

  • Like premium coffee and dormant options or healthier breakfast sandwiches.

  • RBI has been at the forefront of the plant based meal trend, including

  • Impossible burgers at Burger King and Beyond Meat sausages at Tim Hortons

  • in 2019.

  • It also struck a deal in July 2019 to test just brand plant based eggs at

  • some Canadian Tim Hortons locations.

  • But some think RBI is waiting too long to launch these items in the U.S.

  • Something they should consider doing is launching the products that they

  • launch in Canada. At the same time in the U.S.,

  • because it's not like they don't have the infrastructure.

  • And some wonder whether RBI should look beyond the U.S. altogether.

  • Outside of the U.S.,

  • Tim Hortons is growing quite popular, right?

  • So they have introduced stores in Mexico.

  • The thing is, the Philippines, they just started launching in as well.

  • So anywhere where Starbucks and or Dunkin' hasn't completely taken over, I

  • think might actually be a better fit for them.

  • I know the U.S. is the big gym for any company that wants to create an

  • international brand or grow biggest consumer market in the world.

  • But it's also the most competitive and that's a very tough market.

You know that old joke that there's a Starbucks on every corner in the United States.

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蒂姆-霍頓為什麼在美國掙扎? (Why Tim Hortons Struggles In The United States)

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    林宜悉 發佈於 2021 年 01 月 14 日
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