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  • Before Prime launched in 2005 one-day shipping was an exorbitant luxury.

    在2005年Prime推出之前,一天的運費是一種昂貴的奢侈品。

  • Now it's the standard shipping speed for Amazon's 100 million Prime

    現在它'是亞馬遜'1億Prime的標準發貨速度。

  • members. Earlier this year Amazon doubled the speed of Prime shipping from

    會員。今年早些時候,亞馬遜將Prime發貨速度提高了一倍,從

  • two days to one.

    兩天到一天。

  • And the faster speed is now available on more than 10 million products.

    而更快的速度現在已經可以在1000多萬產品上使用。

  • Prime one-day is basically going to A) keep up with the brick and mortar

    Prime單日基本要A)跟上實體店的步伐。

  • guys and B) enhance Prime.

    傢伙和B)增強總理。

  • Amazon has changed the game completely.

    亞馬遜已經徹底改變了遊戲規則。

  • So what they excel at is getting an object from a creator to a consumer as

    所以,他們擅長的是將一個對象從創造者送到消費者手中,作為

  • flawlessly as they can and as quickly as they can.

    儘可能完美無瑕,儘快。

  • So Amazon is changing people's expectations and they're perpetually

    所以,亞馬遜正在改變人們'的期望,他們'永遠是。

  • improving those expectations.

    改善這些期望。

  • But behind every Amazon box there are lots of people hustling and a lot of

    但每一個亞馬遜盒子的背後,都有很多人在忙碌,也有很多人在忙活

  • money spent to get it to you in just one day.

    花的錢,只需一天就能送到你手中。

  • Here's what happens when you buy a Prime eligible item on Amazon.com.

    以下是當你在Amazon.com上購買符合Prime條件的商品時的情況。

  • Amazon spends tens of billions on shipping every year.

    亞馬遜每年在運費上的花費高達數百億。

  • In just the last quarter of 2018, Amazon's shipping costs jumped

    就在2018年的最後一個季度,亞馬遜'的運輸成本猛增。

  • 23%, reaching a record $9 billion.

    23%,達到創紀錄的90億美元。

  • So why is it worth it?

    那為什麼值得呢?

  • Well customers come to expect consistent fast delivery of anything on earth

    好了,客戶來期待一致的快速交付地球上的任何東西。

  • from Amazon.

    從亞馬遜。

  • And our job is to continue to make that happen.

    而我們的工作就是繼續實現這一目標。

  • And Amazon set aside $800 million just in the second quarter of 2019 to

    而亞馬遜僅在2019年第二季度就撥出8億美元用於

  • start making one-day shipping the norm.

    開始讓一天內發貨成為常態。

  • Most of that investment is going towards the infrastructure and

    大部分投資將用於基礎設施和。

  • transportation costs associated with speeding up delivery to the millions

    與加快向數百萬人交付有關的運輸成本。

  • of Prime customers who are about to begin to experience one-day as the new

    的Prime客戶,他們即將開始體驗到一天作為新的

  • normal.

    正常。

  • The difference with e-commerce is the costs never end.

    與電商不同的是,成本永無止境。

  • The pick, pack and ship happens every time a unit is sent out.

    揀選、包裝和運輸是每次組織、部門發出時發生的。

  • To better control this process and its large cost, Amazon is cutting down

    為了更好地控制這一過程及其龐大的成本,亞馬遜正在削減

  • its reliance on UPS and the U.S.

    其對UPS和美國的依賴。

  • Postal Service and is investing heavily in its own logistics network.

    郵政服務,並正在大力投資於自己的物流網絡。

  • It now handles the shipping for 26% of online orders.

    現在,它處理了26%的在線訂單的運輸。

  • Amazon now has at least 50 airplanes, 300 semi-trucks, 20,000 delivery

    亞馬遜現在至少有50架飛機、300輛半掛車、2萬輛配送。

  • vans and it operates ocean freight services between the U.S.

    貨車,經營美國之間的海運服務。

  • and China.

    和中國。

  • Amazon is looking to do it all.

    亞馬遜正在尋求做這一切。

  • That shouldn't be much of a surprise.

    這應該不是什麼奇怪的事。

  • The only thing that matters to Amazon is making sure the customer is happy

    對亞馬遜來說,唯一重要的是確保客戶滿意。

  • and is paying for Prime every year or every month.

    並正在每年或每個月支付Prime。

  • What that means is sometimes you can rely on partners but you want to make

    這意味著,有時你可以依靠合作伙伴,但你要使

  • sure that you have it in your pocket if that's not the case.

    確保你有它在你的口袋裡,如果不是這種情況。

  • Other big retailers are also spending a lot to keep up with the fast

    其他大的零售商也花了很多錢,以跟上快

  • shipping expectations Amazon has created.

    亞馬遜創造的運輸預期。

  • Walmart is rolling out free next-day shipping with orders of 35 dollars or

    沃爾瑪推出訂單滿35美元免費次日送達服務。

  • more starting today.

    更多從今天開始。

  • And target offers free two-day shipping on orders over 35 dollars.

    而且target提供超過35美元的訂單免費兩天的送貨服務。

  • And during Amazon's big Prime Day sales event July 15th and 16th, eBay

    而在亞馬遜'7月15日和16日的Prime Day大促銷活動中,eBay。

  • plans to hold a crash sale offering 80% off big ticket items.

    計劃舉行大賣會,提供八折大件商品。

  • Amazon's 25 years old.

    亞馬遜'的25歲。

  • The reality is that's a really short time to be around to have become the

    現實是,'是一個非常短的時間,在周圍已經成為了。

  • number one player.

    頭號選手。

  • So can anyone compete? Sure

    那麼有人能競爭嗎?當然可以

  • people can compete.

    人可以競爭。

  • Can they sustainably compete is the harder question.

    能否持續競爭是比較難的問題。

  • I don't think we've seen it yet.

    我不'想我們'還沒有看到。

  • The journey a package takes to your door starts before you even place the

    包裹送到您家門口的旅程,在您下單之前就已經開始了。

  • order. Most items on Amazon are sold directly to you by a third party.

    訂單。亞馬遜上的大部分商品都是由第三方直接賣給你的。

  • In Jeff Bezos' letter to shareholders in April 2019, he said third-party

    在傑夫-貝佐斯'2019年4月致股東的信中,他表示,第三方。

  • sales have grown from 3% of total merchandise sales in 1999 to 58% in

    銷售額已從1999年佔商品銷售總額的3%增長到58%。

  • 2018. Amazon charges those sellers a fee to list items on Amazon.com

    2018.亞馬遜向這些賣家收取費用,讓他們在亞馬遜網站上列出商品。

  • starting around 15% of the item's selling price.

    起價約為商品售價的15%。

  • Amazon also sells things directly.

    亞馬遜還直接賣東西。

  • In some cases Amazon buys inventory from a third party and then sells it

    在某些情況下,亞馬遜會從第三方購買庫存,然後進行銷售

  • to consumers.

    到消費者。

  • Other items are Amazon's own brands such as Amazon Basics, Amazon

    其他商品是亞馬遜'的自有品牌,如Amazon Basics、Amazon?

  • Essentials, fashion lines like Lark & Ro and Alexa devices like the Echo.

    要點、Lark & Ro等時尚系列和Echo等Alexa設備。

  • All items sold directly by Amazon are already sitting in an Amazon

    所有由亞馬遜直接銷售的商品都已經存放在亞馬遜的

  • warehouse waiting to be ordered and shipped.

    倉庫等待訂購和發貨。

  • Most third-party items fulfilled by Amazon are also already waiting at an

    大多數由亞馬遜履行的第三方商品也已經在等待在一個

  • Amazon warehouse, while others are sent directly from the seller or to an

    亞馬遜倉庫,而其他的則是直接從賣家那裡發過來的,或者是發到某個

  • Amazon warehouse once you hit that place order button.

    一旦你點擊那個下單按鈕,亞馬遜倉庫。

  • Amazon does not disclose the details of its inventory strategy.

    亞馬遜沒有披露其庫存策略的細節。

  • Figuring out where a product sits before you buy it is a phenomenal

    在購買產品之前,先弄清楚產品的定位,是一個現象級的。

  • mystery. It's something that every reseller would love to know.

    的神祕感。這'是每個經銷商都想知道的。

  • And figuring out the code that is Amazon has been part of that hard

    而搞清楚亞馬遜的代碼,一直是這個艱難的一部分。

  • process.

    進程。

  • After an item is ordered and ready at one of Amazon's 175 fulfillment

    在亞馬遜的175個執行點之一訂購併準備好商品後,請注意以下事項

  • centers around the globe, it's picked, packaged and shipped by some of its

    在全球各地的中心,它的採摘,包裝和運輸的一些其

  • 250,000 warehouse workers often with help from one of its 100,000 robots.

    25萬名倉庫工人經常在其10萬臺機器人的幫助下。

  • It's essentially an amusement park for a box.

    它'本質上是一個盒子的遊樂園。

  • There's conveyor belts that go around, there are slides.

    有'的傳送帶,有滑梯。

  • It looks like a lot of fun.

    看起來很有趣

  • But the question is: how much is automated versus how much his manual

    但問題是:有多少是自動化的,有多少是他的人工。

  • labor? And that suite, blending that, figuring out how to have the least

    勞動?而這套房,融合了這一點,想辦法有最少的。

  • human touch points while ensuring the best quality control is that

    在確保最佳品質控制的同時,人的接觸點是

  • perpetual conversation.

    永遠的對話。

  • We visited a fulfillment center outside Seattle where 2,000 workers prepare

    我們參觀了西雅圖郊外的一個執行中心,那裡有2000名工人在準備著他們的工作。

  • packages on a couple million square feet of floor space.

    在幾百萬平方英尺的樓面上,包。

  • Workers here showed us the process of getting an item from the shelves to

    在這裡,工人們向我們展示了一件商品從貨架上運到的過程

  • a box.

    一個盒子。

  • We scan the item and make sure that that item is what matches what's in our

    我們掃描物品,確保該物品與我們的'中的物品相匹配。

  • hand that's on the screen and then we stow it into a bin.

    手,'在螢幕上,然後我們把它收進一個垃圾箱。

  • And then there's cameras here that take pictures of where our hands go

    還有就是這裡的攝像頭,可以拍下我們手的去向

  • of where we place the item.

    我們放置物品的地方。

  • I am a picker so I pick product that will end up going down to the packing

    我是個揀貨員,所以我揀的產品最終都會進入包裝。

  • department and then they pack it out and send it to our customers.

    部門,然後他們把它包裝出來寄給我們的客戶。

  • I need to put it into a box.

    我需要把它放進一個盒子裡。

  • It actually tells me what type of box it is.

    它居然告訴我這是什麼類型的盒子。

  • Tape. Put the item in there.

    膠帶。把物品放在那裡。

  • Scan it through. Drop it down the line.

    掃描一遍。把它丟到線下。

  • Amazon says it's 100,000 robots inside the fulfillment centers help make

    亞馬遜表示,它'履行中心內的10萬個機器人有助於使。

  • this whole process more efficient.

    這整個過程更有效率。

  • In 2012 Amazon bought robotics company Kiva for $775 million and started

    2012年,亞馬遜以7.75億美元收購了機器人公司Kiva,並開始了。

  • using robots in its fulfillment centers a couple years later.

    幾年後,在其履行中心使用機器人。

  • Now there's driving robots that move inventory around, robotic arms that

    現在有的駕駛機器人可以移動庫存,有的機械臂可以移動庫存。

  • lift boxes and pallets and even a new robot that can package items in

    抬起箱子和托盤,甚至還有一個新的機器人,可以將物品包裝成

  • custom-sized boxes.

    定製尺寸的盒子。

  • If it wasn't for them then I'd have to walk and I'd much rather be up here

    如果不是因為他們,那我就得走路了,我寧願在這裡。

  • in my own little world picking then walking up and down.

    在我自己的小世界裡採摘,然後走起走落。

  • So I love the robots.

    所以我喜歡機器人。

  • As technology continues to change how fulfillment centers function, Amazon

    隨著技術不斷改變履行中心的運作方式,亞馬遜

  • just announced it will spend $700 million to retrain a third of its U.S.

    剛剛宣佈將斥資7億美元重新培訓三分之一的美國。

  • workforce by 2025 to move them to more advanced jobs.

    到2025年,使勞動力轉向更高級的工作。

  • After an order leaves the fulfillment center it has to get across the

    當一個訂單離開執行中心後,它必須穿過

  • country or world to another warehouse in your region.

    國家或世界上的其他倉庫在您的地區。

  • Some boxes are sent via one of the shipping giants, but Amazon is cutting

    有些箱子是通過其中一個運輸巨頭髮送的,但亞馬遜正在切。

  • costs by sending packages in at least 300 of its own semi-trucks and now

    通過使用至少300輛自己的半卡車和現在的半卡車發送包裹來降低成本。

  • dozens of its own planes.

    自己的幾十架飛機。

  • We've been building out an air network for a number of years now.

    我們'幾年來一直在建立一個空中網絡。

  • That coupled with our partners networks, we're in a place we have a lot of

    再加上我們的合作伙伴網絡,我們在一個我們有很多的地方。

  • incremental capacity to be able to advance packages for customers much

    增量能力,以便能夠為客戶提前提供套餐。

  • faster than we were two or three years ago.

    比我們兩三年前更快。

  • Amazon broke ground on a new 1.5

    亞馬遜破土動工,新的1.5

  • billion dollar air hub in Northern Kentucky in May.

    億美元的航空樞紐,5月在北肯塔基州。

  • It has capacity for 100 planes.

    它可以容納100架飛機。

  • One of the great things about customers all over the world: they are

    世界各地的客戶有一個很好的特點:他們是

  • divinely discontent.

    神情不滿。

  • You give them the best service you can.

    你要給他們最好的服務。

  • They love it.

    他們喜歡它。

  • But they always want a little bit more.

    但他們總是想要多一點。

  • We're going to move Prime from two-day to one-day and this hub is a big

    我們'要把Prime從兩天搬到一天,這個中心是一個很大的

  • part of that.

    的一部分。

  • After an item arrives near your city it waits in another warehouse like

    當一件物品到達你的城市附近後,它就會在另一個倉庫裡等待,就像......一樣。

  • this one for a delivery person to pick it up and take it that last mile to

    這個讓送貨員來取,然後把它帶到最後一英里的地方。

  • your door.

    你的通過。

  • We've been building for over 20 years to support this network that's

    我們'已經建立了20多年,以支持這個網絡,'的。

  • eventually just constantly getting faster and we knew would begin to

    最終只是不斷地變得更快,我們知道將開始。

  • migrate to a one-day service.

    遷移到一天的服務。

  • The big difference for us is all about how we get product from our

    對我們來說,最大的區別在於我們如何從我們的產品中獲得。

  • fulfillment center to that last-mile location.

    履行中心到最後一英里的位置。

  • Last-mile is the most expensive part of the delivery process.

    最後一英里是交付過程中最昂貴的部分。

  • Until an item arrives at a warehouse near your home, it can be shipped in

    在商品到達您家附近的倉庫之前,它可以通過以下方式發貨

  • bulk. But then each package needs to be hand delivered to a different

    散裝。但是,每一個包裹都需要親手送到不同的

  • address, which takes a lot of people and a lot of time.

    地址,這需要很多人和很多時間。

  • Amazon pays to outsource much of last-mile delivery to carriers like UPS

    亞馬遜花錢將大部分最後一公里的配送工作外包給UPS等運輸商。

  • and USPS, which charge a fee, and those fees just went up.

    和USPS,它們收取費用,這些費用剛剛上升。

  • In January the post office increased its last-mile shipping rate by nine

    1月,郵局將最後一公里的運價提高了9

  • to 12% depending on package size.

    根據包裝的大小,可達到12%。

  • The more Amazon can keep last-mile delivery in-house, the more it can

    亞馬遜越是能把最後一公里的配送留在內部,就越能

  • control these costs.

    控制這些成本。

  • To do that Amazon uses small business partners, some delivering out of

    為了做到這一點,亞馬遜使用了小企業合作伙伴,有的在外面送貨。

  • 20,000 Amazon vans.

    2萬輛亞馬遜貨車。

  • And in 2015 it launched Amazon Flex.

    而在2015年,它推出了亞馬遜Flex。

  • I've been driving for Amazon Flex roughly since 2016 on and off, I'd say at

    我'一直在為亞馬遜Flex開車大概從2016年就開始了,我'會說在。

  • least two solid years.

    至少有兩年的時間。

  • Amazon Flex is available in about 50 U.S.

    亞馬遜Flex在美國約50個。

  • cities. Anyone over 21 with a driver's license, auto insurance and at

    城市。凡是年滿21歲,擁有駕駛證、汽車保險和在。

  • least a mid-size sedan can sign up.

    至少中型轎車可以報名。

  • After clearing a basic background check, drivers in areas with open spots

    在通過基本的背景調查後,有空位的地區的駕駛員

  • can start picking up and delivering packages.

    可以開始取送包裹。

  • Drivers use the Flex app to sign up for a block, which ranges from three

    司機們使用Flex應用簽到塊,從三。

  • to six hours.

    至六小時。

  • Then they head to a warehouse where they find out how many boxes they've

    然後他們去了一個倉庫,在那裡他們發現有多少箱他們'已經

  • been assigned to deliver in that timeframe.

    被指定在該時間段內交付。

  • Amazon advertises that drivers make $18 to $25 an hour and they're

    亞馬遜宣傳說,司機的時薪是18到25美元,他們'。

  • responsible for their own vehicle costs like gas, tolls and maintenance.

    負責自己的車輛費用,如油費、通行費和維修費。

  • Amazon wouldn't disclose how many drivers have signed up or what

    亞馬遜不會透露有多少司機註冊了,也不會透露什麼。

  • percentage of its last-mile deliveries are made by Flex drivers compared

    相比之下,由Flex司機進行最後一英里交付的比例為0.5%。

  • to its shipping partners.

    向其航運合作伙伴。

  • But it did tell us their last mile delivery programs are expanding.

    但它確實告訴我們,他們的最後一英里配送項目正在擴大。

  • We've built out these small businesses, the delivery service providers, and

    我們'已經建立了這些小企業,配送服務商,和。

  • we have Flex which is our on-demand crowdsourced delivery piece.

    我們有Flex,這是我們的按需眾包配送這一塊。

  • So we need all of that to meet the various types of delivery we do in each

    所以我們需要所有的這些東西來滿足我們在每一個地方所做的各種類型的交付。

  • of our geographies and I think you're going to see expansion on all fronts

    我們的地理,我認為你'將看到在所有方面的擴張。

  • there.

    在那裡。

  • Amazon has one unusual approach to increase its number of small business

    亞馬遜有一個不尋常的方法來增加其小企業的數量。

  • partners helping with last-mile.

    夥伴幫助最後一公里。

  • Amazon says it will contribute as much as 10,000 thousand dollars if

    亞馬遜表示將出資高達1萬美元,如果

  • full-time employees want to leave the company and start their own package

    全職員工想離開公司自立門戶的方案

  • delivery services.

    遞服務。

  • Early response is great.

    早期反應很好。

  • It allows us to complement the capacity that we have with our great

    它使我們能夠補充我們所擁有的能力,與我們偉大的。

  • carrier partners.

    運營商合作伙伴。

  • It's great for some of our employees who don't want to do the same thing

    對於我們一些不想做同樣事情的員工來說,這很好'。

  • that they've been doing in the warehouse for five or 10 years. They

    他們'已經在倉庫裡做了5年或10年。他們

  • want to learn some new skills and over 16,000 employees have already

    想要學習一些新的技能,超過16000名員工已經。

  • taking us up on this.

    採取我們在這個。

  • Amazon is also looking at several high-tech solutions to streamline last

    亞馬遜也在研究一些高科技的解決方案,以簡化最後一

  • mile delivery.

    一英里交付。

  • In June, Amazon announced its new autonomous delivery drone will be

    6月,亞馬遜宣佈其新的自主送貨無人機將是

  • operating within months and it has a one year FAA permit to test them.

    在幾個月內運行,並且它有一年的FAA許可證來測試它們。

  • We're building fully electric drones that can fly up to 15 miles and

    我們正在建造全電動無人機,可以飛到15英里,並。

  • deliver packages under five pounds to customers in under 30 minutes.

    在30分鐘內將5磅以下的包裹送到客戶手中。

  • Amazon also has patents out for a giant flying warehouse and drones that

    亞馬遜還出了一個巨大的飛行倉庫和無人機的專利,該專利是

  • can react to flailing hands and screaming voices.

    可以反應出揮舞的雙手和尖叫的聲音。

  • And it's even testing a sidewalk robot called Scout to bring packages

    而且它甚至還在測試一個叫做 "偵察兵 "的人行道機器人來送包裹。

  • right to your door.

    右邊的門。

  • All these steps are an incredible challenge to pull off. In

    所有這些步驟都是一個不可思議的挑戰。在

  • recent years, Amazon has faced an onslaught of negative press about

    近年來,亞馬遜面臨著關於負面新聞的衝擊。

  • working conditions at every step of the process.

    每一個步驟的工作條件;

  • We spoke to several workers about their concerns.

    我們向幾位工人瞭解了他們的擔憂。

  • The working conditions at Amazon are dangerous and that's systemic.

    亞馬遜的工作條件很危險,這是系統性的。

  • I've worked in five different buildings in three different states from

    我曾在三個不同的州的五個不同的建築中工作過,從

  • coast to coast and it's the same everywhere.

    從海岸到海岸,它'到處都一樣。

  • It might not be outright exploitation but it is almost like a disposable

    這可能不是直接的剝削,但它幾乎就像一個一次性的。

  • workforce.

    勞動力;

  • It's been so pervasive that many of the pilots, in fact most of the pilots

    它是如此的普遍,許多飛行員,事實上大多數的飛行員

  • at our airlines are actively seeking employment elsewhere.

    我們的航空公司正在積極尋找其他地方的就業機會。

  • Last year Amazon raised the minimum wage to fifteen dollars for all its

    去年亞馬遜將最低工資標準提高到十五美元,其所有的

  • 350,000 U.S.

    350,000美元

  • employees, more than double the federal minimum wage of $7.25.

    僱員,是聯邦最低工資7.25美元的兩倍多。

  • In his annual letter to shareholders, owner Jeff Bezos challenged other

    在給股東的年度信中,老闆傑夫-貝佐斯挑戰其他。

  • top retail companies to match this.

    頂級零售企業與此相匹配。

  • And Amazon offers generous benefits.

    而且亞馬遜提供了豐厚的福利。

  • I needed my medical insurance.

    我需要我的醫療保險。

  • That's what's essentially kept me at Amazon.

    這'就是'讓我在亞馬遜的基本上。

  • But some workers, most who asked to remain anonymous, told us Amazon

    但一些工人(大部分要求匿名)告訴我們,亞馬遜。

  • expects them to keep up a fast, often unreasonable pace.

    希望他們保持快速的、往往是不合理的步伐。

  • They say that they care about their employees and quality.

    他們說,他們關心員工和品質。

  • But no, it's really just about numbers.

    但不,它'真的只是數字。

  • You have to make not only a certain rate but you can't accrue more than 30

    你不僅要賺取一定的比率,而且不能累計超過30

  • minutes of time-off-task per day otherwise you get written up.

    分鐘的時間,否則你會被寫下來。

  • Usually most buildings are at least a million square feet.

    通常大多數建築至少是百萬平方英尺。

  • You could be walking three to five minutes each way to go to bathroom.

    你上廁所可能每條路要走三到五分鐘。

  • So if you went to the bathroom twice you could easily use up that 30

    所以,如果你上兩次廁所,你可以很容易地用掉那30塊錢

  • minutes. So a lot of people don't go to the bathroom.

    分鐘。所以很多人都不去上廁所'。

  • CNBC was connected to Fuller through the Retail, Wholesale and Department

    CNBC通過零售業、批發業和百貨業與富勒聯繫在一起

  • Store Union.

    商店聯盟。

  • Although he's not a union member.

    雖然他'不是工會成員。

  • We asked Amazon about the working conditions in fulfillment centers.

    我們向亞馬遜詢問了履行中心的工作條件。

  • We have world class facilities, we have restrooms all over this place.

    我們有世界一流的設施,這裡到處都是廁所。

  • We have break rooms. We

    我們有休息室。我們

  • have TVs.

    有電視。

  • Anybody who is watching, don't take my word for it.

    正在看的人,不要相信我的話。

  • Please come take a tour and see for yourself.

    請大家來參觀一下,親眼看看。

  • I'll put us up against anybody any day.

    我'會把我們對任何人的任何一天。

  • Do you feel like the pace that workers are asked to work out is reasonable?

    你覺得要求工人鍛鍊的速度合理嗎?

  • Well our, the way we look at productivity rates, just like anyone, we have

    好吧,我們的,我們看生產率的方式,就像任何人,我們有

  • expectations. In every job, my job has expectations, your job has the

    的期望。在每一項工作中,我的工作有期待,你的工作有

  • expectations. The way we set the rates and the processes are based on

    的期望。我們制定費率和流程的方式是基於

  • actual performance and the overwhelming majority of employees are able to

    的實際表現,而且絕大多數員工都能做到

  • meet those expectations.

    不辜負這些期望。

  • Warehouse workers told us their productivity is closely tracked based on

    倉庫工人告訴我們,他們的生產效率是根據以下因素密切跟蹤的

  • how often they scan a package.

    他們多久掃描一次包裹。

  • Workers told us they can get written up if they don't meet certain metrics.

    工人告訴我們,如果他們不符合某些指標,他們可以被寫下來。

  • Amazon also has patents for a GPS-enabled wristband that could track

    亞馬遜還擁有一種支持GPS的腕帶專利,可以跟蹤

  • workers' movements and breaks.

    工人'運動和休息。

  • I think too often people look at that technology and sort of debate, is

    我覺得人們經常會看那個技術,然後排序辯論,是

  • this Big Brother tracking an employee or something to that effect?

    這個大佬追蹤員工還是什麼的?

  • And you know really almost all the time you look at these wearables or

    而你知道真的幾乎所有的時間,你看這些可穿戴設備或。

  • other types of things like that, they're usually some form of safety

    其他類型的東西一樣,他們'通常是某種形式的安全。

  • device.

    設備。

  • Workers can lose their jobs if they don't work fast enough.

    如果工人工作不夠快,他們可能會失去工作。

  • At one warehouse in Baltimore, The Verge reported that Amazon terminated

    據The Verge報道,在巴爾的摩的一個倉庫,亞馬遜終止了。

  • 300 full-time associates in a one-year period between 2017 and 2018 for

    在2017年至2018年的一年時間裡,有300名全職協理員,用於

  • inefficiency. Amazon said in a statement that "the number of employee

    效率低下。亞馬遜在一份聲明中表示,"員工的數量。

  • terminations have decreased over the last two years at our Baltimore

    在過去的兩年裡,我們在巴爾的摩的解僱率有所下降。

  • facility as well as across North America."

    設施以及整個北美地區"。

  • Amazon workers are under attack. What do we do? Stand up, fight back.

    亞馬遜工人受到攻擊。我們該怎麼做?站起來,反擊。

  • There have been several protests in the last few years around the world

    在過去的幾年裡,世界各地發生了幾次抗議活動。

  • where Amazon workers have demanded better working conditions.

    在那裡,亞馬遜工人要求改善工作條件。

  • In orientation they talked about safety.

    在迎新會上,他們談到了安全問題。

  • That was the number one thing.

    這是首要的事情。

  • Safety. And you get there and that's forgotten.

    安全。而你到了那裡,那'就會被遺忘。

  • In the UK, ambulances were called to Amazon warehouses 600 times from 2015

    在英國,從2015年開始,亞馬遜倉庫共呼叫救護車600次。

  • to 2018.

    到2018年。

  • In April, the National Council for Occupational Safety and Health

    4月,國家職業安全與健康委員會。

  • identified Amazon as one of a "dirty dozen" companies, citing six deaths

    將亞馬遜確定為 "骯髒的一打 "公司之一,並列舉了6起死亡事件。

  • in seven months and 13 deaths since 2013.

    7個月,2013年以來死亡13人。

  • But Amazon says that last year alone it spent $55 million in safety

    但亞馬遜表示,僅去年一年就在安全方面花費了5500萬美元。

  • improvements at fulfillment centers and its employees got a million hours

    改進執行中心的工作,其員工獲得了一百萬小時的工作時間。

  • of safety training.

    的安全培訓。

  • As Amazon increases the shipping speed, can they also increase conditions

    亞馬遜在提高發貨速度的同時,能否也提高條件呢?

  • to be more fair, equitable and sustainable as far as safety goes?

    就安全而言,要更加公平、公正和可持續?

  • Well I'm incredibly proud of the safety record of our sites and the focus

    好吧,我對我們的網站的安全記錄和重點感到非常自豪。

  • of our leadership team on safety.

    我們領導班子對安全。

  • Any incident is one too many and anytime something happens, our teams come

    任何事件都是太多了,任何時候只要有事情發生,我們的團隊就會來。

  • together and figure out what happened and get to the root cause and try to

    一起弄清楚發生了什麼事,並找出根本原因,並嘗試。

  • eliminate anything from occurring again in the future.

    杜絕任何事情在未來再次發生。

  • Amazon Air is another area where growth in the program has led to

    亞馬遜航空是該項目增長帶來的另一個領域。

  • challenges. Amazon-branded planes are flown by contract pilots from Atlas

    的挑戰。亞馬遜品牌的飛機由來自阿特拉斯的合同飛行員駕駛。

  • Air, ABX and Southern Air.

    空、ABX和南方航空。

  • These airlines negotiate contracts with the pilots.

    這些航空公司與飛行員進行合同談判。

  • And five of these pilots told us working conditions have deteriorated

    其中5名飛行員告訴我們工作條件惡化了

  • since their airlines started flying for Amazon.

    自從他們的航空公司開始為亞馬遜飛行。

  • As a result of Amazon being such a large company, they have the ability to

    由於亞馬遜是一個如此龐大的公司,他們有能力做到

  • put a very strong pressure on our companies and have them drive down our

    給我們的公司施加非常大的壓力,讓他們壓低我們的。

  • pay and working conditions as pilots.

    作為飛行員的薪酬和工作條件。

  • Dan Wells heads up the union that represents these pilots.

    丹-威爾斯是代表這些飛行員的工會負責人。

  • They protested outside Amazon's annual shareholder meeting in May.

    他們在亞馬遜'5月的年度股東大會外抗議。

  • They also spoke out in April against poor working conditions and low pay

    他們還在4月公開反對惡劣的工作條件和低工資。

  • near the new Amazon air hub.

    亞馬遜新航空樞紐附近。

  • We have a hard time maintaining enough qualified pilots.

    我們很難維持足夠的合格飛行員。

  • There's a tremendous amount of turnover at these carriers which in net

    有'在這些運營商有一個巨大的營業額,這在淨。

  • reduces experience and creates a lot of stress on things, a lot of

    減少了經驗,給事情造成了很大的壓力,很多的。

  • frustration, which certainly distracts people from their duties as pilots.

    挫折感,這無疑會分散人們對飛行員職責的注意力。

  • In February, an Amazon Air plane operated by Atlas Air crashed near

    今年2月,一架由阿特拉斯航空營運的亞馬遜航空飛機在附近墜毀。

  • Houston, killing all three pilots aboard.

    休斯敦,機上三名飛行員全部遇難。

  • The cause of the crash is under investigation with initial National

    墜機原因正在調查中,初步全國。

  • Transportation Safety Board findings showing the pilots may have lost

    運輸安全委員會的調查結果顯示,飛行員可能已經失去了。

  • control of the plane.

    飛機的控制權。

  • In interviews with Business Insider weeks before, several Amazon Air

    在前幾周接受Business Insider採訪時,幾位亞馬遜空。

  • pilots said they thought an accident was inevitable.

    飛行員說,他們認為事故不可避免。

  • They cited low wages that made it difficult to attract experienced pilots,

    他們的理由是工資低,難以吸引有經驗的飛行員。

  • training they considered shoddy, fatigue and poor morale.

    他們認為是粗製濫造、疲勞和士氣不佳的訓練。

  • Pilots that are working for Amazon's contractors are overwrought with

    正在為亞馬遜'的承包商工作的飛行員們不堪重負。

  • schedules and scheduling changes and constant training.

    時間表和排班變化,並不斷培訓。

  • All of those things have added to greatly increasing the risk in the cargo

    所有這些事情都使貨物的風險大大增加了。

  • system that we fly in.

    我們飛的系統。

  • In a statement Amazon said, "All of our airline delivery providers must

    亞馬遜在一份聲明中說:"我們所有的航空快遞供應商必須

  • comply with the Amazon Supplier Code of Conduct and Federal Aviation

    遵守《亞馬遜供應商行為準則》和《聯邦航空》。

  • Administration regulations.

    行政法規。

  • We take seriously any allegation that a delivery provider is not meeting

    我們會認真對待任何關於遞送服務提供者未達到以下要求的指控。

  • those requirements and expectations and review accordingly."

    這些要求和期望,並進行相應的審查"。

  • Workers bringing packages that last mile to your door also told us safety

    把包裹送到你家門口的工人也告訴我們安全問題。

  • is a concern.

    是一個問題。

  • One reason: Amazon doesn't provide Flex drivers with any branded clothing

    原因之一。亞馬遜並沒有為Flex司機提供任何品牌的服裝。

  • to identify them.

    來識別它們。

  • I'm pulling up to this house and I get to the front door and you know this

    我把車開到這所房子前,我到了前門,你知道的。

  • guy just comes running out like, "Hey what are you doing?"

    這傢伙只是跑出來像, "嘿,你在做什麼?"

  • and he's talking so fast and I was thinking you know I'm in Connecticut.

    他說的太快了,我在想你知道我在康涅狄格州。

  • You know I'm a Puerto Rican guy in a white guy's yard and like, you know,

    你知道我是一個波多黎各人,在一個白人的院子裡,就像,你知道。

  • what if he just comes out and shoots me in the face without asking

    如果他只是出來 並拍攝我的臉不問。

  • questions? You know that was my fear.

    問題?你知道這是我的恐懼。

  • After another delivery where he says a customer let his German Shepherd

    在另一次送貨後,他說一個客戶讓他的德國牧羊犬。

  • charge at him, Jonathan paid 45 dollars out of his own pocket for a custom

    喬納森從自己的口袋裡掏出45美元,買了一個特製的 "小號"。

  • sweater on Etsy.

    Etsy上的毛衣。

  • I think Amazon the least they could do is give us something that would make

    我認為亞馬遜至少可以做的是給我們一些可以使

  • it a little bit safer and make us more visible when we're out there

    它有點安全,並使我們更可見 當我們在那裡。

  • delivering.

    交付。

  • I've gotten a lot of mean glares from people because they're like, "Who is

    我已經得到了很多人的刻薄的目光,因為他們喜歡,"誰是?

  • this guy? He's just in

    這傢伙?他只是在

  • front of my driveway or he's parked in front of my house.

    前我的車道或他'的停在我的房子前面。

  • He's just wearing a yellow vest."

    他'只是穿了一件黃背心。"

  • You don't even have to wear that vest. It's

    你甚至不需要穿那件背心。它的

  • just, I do it because at least I look less suspicious.

    只是,我這樣做是因為至少我看起來不那麼可疑。

  • In a statement Amazon said, "They are welcome to wear the safety vests that

    亞馬遜在一份聲明中說:"歡迎他們穿上安全背心。

  • we have available for them in the delivery stations while they're on their

    我們有為他們提供在交付站,而他們';他們的。

  • route which can help customers identify Flex participants.".

    路線,可以幫助客戶識別Flex參與者"。

  • And some drivers told us the way the Flex app works encourages distracted

    一些司機告訴我們,Flex應用程序的工作方式,鼓勵分心的

  • driving because it requires drivers to manually tap refresh to secure

    駕駛,因為它需要司機手動點擊刷新,以確保。

  • their next assignment.

    他們的下一個任務。

  • If you want to get blocks then you have to be tapping on that refresh

    如果你想得到塊,那麼你必須要在那個刷新上點

  • button in the app pretty much constantly.

    應用中的按鈕幾乎不斷。

  • But how do you do that while you're delivering?

    但是,你在送貨的時候怎麼做呢?

  • So it encourages people to do it while they're driving.

    所以,它鼓勵人們在開車的時候做這件事'。

  • In a statement Amazon says, "Safety is our top priority and we are proud of

    亞馬遜在一份聲明中說:"安全是我們的首要任務,我們引以為豪的是

  • our safe driving record.

    我們的安全駕駛記錄。

  • We regularly communicate a variety of safety topics including loading and

    我們定期傳達各種安全主題,包括裝載和運輸。

  • driving practices with drivers.

    與司機的駕駛實踐。

  • Amazon Flex participants can also sign up for delivery blocks up to a week

    亞馬遜Flex的參與者還可以簽署長達一週的交付塊。

  • in advance through the Amazon Flex app."

    預先通過亞馬遜Flex應用"。

  • Amazon is working to ease the burden on its delivery drivers and save money

    亞馬遜正在努力減輕送貨司機的負擔,並節省開支。

  • with high-tech solutions like those drones and Scout sidewalk robots, and

    與高科技解決方案,如那些無人機和偵察兵人行道機器人,以及。

  • its fulfillment centers are becoming more automated, too.

    其履行中心也變得更加自動化。

  • Our focus on automation has really been begin in automation in the places

    我們對自動化的關注確實已經開始在自動化的地方了

  • that can be most beneficial to the workforce.

    可以最有利於勞動力的。

  • Remove the most tedious task, remove the heaviest lifting task, whether

    去掉最繁瑣的工作,去掉最重的搬運任務,無論是

  • that be lifting large containers or bringing the inventory to the

    搬運大型貨櫃或將存貨運到倉庫。

  • associate so they don't have to walk through Earth's most massive

    所以他們不必走過地球上最龐大的。

  • selection in order to find the thing they're looking for.

    選擇,以便找到他們正在尋找的東西。

  • But for now Amazon still relies on people to bring us our packages in just

    但目前亞馬遜還是依靠人們把我們的包裹送來,只是。

  • one day. And with expectations for rapid delivery only growing, Amazon

    一天的時間。而隨著人們對快速配送的期望值只增不減,亞馬遜的

  • will need to continue innovating to make shipping even faster.

    將需要繼續創新,讓運輸速度更快。

  • We will see shipping speeds increase every day.

    我們將看到運輸速度每天都在提高。

  • The announcement that Amazon is going to one-day is ironic because in

    亞馬遜宣佈要一天的消息很有諷刺意味,因為在。

  • certain regions we have it in an hour already.

    在某些地區,我們已經在一個小時內得到了它。

  • That's not going to stop.

    這'不會停止。

  • And what's absolutely critical is any company that sticks their head in

    和什麼'的絕對關鍵是任何公司,堅持他們的頭在。

  • the sand even if it's Amazon.

    的沙子,即使它'亞馬遜。

  • We'll see the competition pass them by.

    我們'會看到競爭對手從他們身邊經過。

  • That's the one guarantee we have in retail.

    這'是我們零售業的一個保證。

Before Prime launched in 2005 one-day shipping was an exorbitant luxury.

在2005年Prime推出之前,一天的運費是一種昂貴的奢侈品。

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