字幕列表 影片播放 列印英文字幕 Watch this video and learn 7 questions to help you check in at the hotel. Hey friends, teacher Prix here to help you talk to anyone anywhere anytime in English. thank you so much for joining me on another video and if it is your first time here I really appreciate it, thank you so much I hope I can help you become a better English speaker and make sure to subscribe because every week I post different kinds of videos to help you improve your English skills. But here we go, this is another video of my travel series playlist, if you haven't seen the other videos yet, I will leave a link in the descriptions so that you can watch the other videos I have made so far, so as I said I will be showing you 7 important questions, maybe a few more expressions that will help you check in at the hotel smoothly, ok? So here we go question number 1 good morning ma'am or sir, how can I help you? this is a basic question but that's basically how a receptionist will start a conversation with you. Basically, at this moment, you can say, well, hi I have a reservation, usually after you say you have a reservation, they will ask your name, the name the reservation is under, so they can say, name please or they could say what name is the reservation under? After that you basically say your name and your last name. The name of the person who made the reservation ok? After you say your name and last name they will usually ask for a moment so that they can check in the system what room you have booked. So they may say, let me check please, one moment please. Hold on, please. The second question they may ask you after that is could I see your passport please or could I have your ID and credit card please? so at this moment they ask for some kind of identification so they may ask you for your passport or they may ask for your id plus the credit card, alright? All you can say is here you are. Usually, at this moment, they are checking on their system, information about you, about the room, they may ask you to fill out a form, name, last name, email, personal information, so they may look at you and say, can you fill out this form? could you fill out this form please? If you have any questions let them know but the information in this form is usually very simple. After you fill out the form, if you don't sign, they will ask you: sir, ma'am, could you please sign at the bottom of this form. Basically, you need to give your signature, ok and in that form, there will be a space for you to sign, so they may ask you to sign that form. Do all hotels require you to fill out a form, not really. Check-ins at hotels are changing but these are some general questions they may ask you at the time of the check-in. Now, number 5 is something you can ask if they don't tell you, remember, receptionists are trained to give you all the information you may need, but sometimes you may want to ask them questions, that you don't wanna wait, sometimes we don't wanna wait, we wanna ask about something that we consider important for example, I always ask about breakfast, what time, what time is breakfast served? I don't know about you, but that is very important for me. As I told you, the receptionists usually inform that at the time of the check-in but if for some reason they didn't here it is, that's how you ask it. Pay attention, because they will tell you what time breakfast is served and where it is usually served, so here is something they may say, breakfast is served from 6 a.m. to 10 a.m. in the restaurant in front of the reception.Oh, bonus queston, you can also ask for the wi-fi password, although in many rooms you can already find the wi-fi information, if by any chance you get to your room and you can't find the wi-fi information, the password the login, you can call them, or you can ask them at the time of the check-in what's the wi-fi password? and they will let you know, for sure. Question number 6 what time is the check-out? I will make another video just to show you the process of check-out, some common questions you can ask, some common expressions, some common phrases you can use, but you can also ask the time of the check-out. Usually, when you're booking the hotel online or over the phone, you already know the time of the check-out, you already receive this information but if by any reason you forgot this is a good moment to ask, not to mention the fact that as I said, receptionists are trained to give you the most important information, so they will probably tell you the time of the check-out, but if for some reason, they didn't, there you have it, what time is the check-out and they will let you know. well the check-out is at 11 a.m. Or check out is at noon. After that, when you're almost done with your check-in process, the receptionist wil give you the key,will tell you the number of your room, the number of the floor, they will guide you to the elevator if it is a big hotel and you don't know where it is, so here are some things they can tell you at this moment. sir/ma'am your room is on the 5th floor, room number 502. So basically I am saying the floor you have to go and the room number. here is your room key, here is the key to your room. All you gotta say is thank you very much, if you don't know where the elevator is you can ask for help, you can say excuse me, where is the elevator and they will probably guide you. And question number 7 for those people who travel on business, who are working or who are participating in something very specific and need to wake up early and you don't wanna use your phone to wake you up, you can ask the hotel to wake you up. This is what we usually call wake-up call, ok you can ask for that so question number 7 is Could I have a wake-up call tomorrow please? Basically you're asking for the reception desk to call you at a certain time the next day.They will just ask you the time. Sure, absolutely sir, what time would you like us to call you? So you have to say the time. oh, at 6 a.m. please and they will definitely gonna give you a wake-up call. There you have it, which new expression or phrase or question did you learn in this video, I would love to know and if you would like to receive more exclusive tips, videos, podcasts, I have an email list where I send weekly emails to people who participate in this email list, it is free, all you gotta do is click in the link in the descriptions and make sure to participate. On top of that, you will get a free ebook that will guide you on how to become a better and more confident English speaker. If you like this video, make sure to share it with your friends. Thank you so much and I'll see you next time! Bye!