Name: 實在說不出口！高手教你如何傳達壞消息！ (How To Break Bad News!)
Uploaded: 2019-03-30T21:01:30.000Z
Duration: 8 min 46 s

過去簡單式

If you follow my newly made snapchat you know that I was in Hawaii for a wedding.

如果你有追蹤我最新辦的 snapchat 就知道我上週在夏威夷參加婚禮。

And no, I'm not saying that just to plug my snapchat.

但不，我這樣說不是想要置入性行銷。

I hate it when people are constantly promoting their own.

我最討厭大家不斷宣傳他們自己的社群軟體。

對，我上週在夏威夷參加婚禮。

也正是我現在皮膚這麼黑的原因。

Today I'm going to be talking to you guys about having to break bad news to people.

今天我要和你們分享有關必須告知他人壞消息時的情況。

It's literally one of the hardest things you have to do in life.

這完全就是生命裡最困難的課題之一。

Yet it's something that we all have to do.

但它卻是一件每個人都必須做的事。

I honestly think it's harder to deliver bad news to someone than it is to actually receive it.

我真心認為傳達壞消息比收到壞消息難得多。

And if you've been in that situation, you know exactly what I'm talking about.

你若也曾深陷這般窘境，你就知道我在說甚麼了。

Breaking bad news to people just sucks, it's one of the worst feelings ever.

向人們傳達噩耗的感覺真的超糟，完全就是最難受的感覺之一。

Which is why I came up with this video, to not just help you but myself as well.

這正是為甚麼我想到要做這部影片，不僅僅是幫助你們，也幫助我自己。

Here's some tips and techniques to make it a little easier on you guys the next time you have to break bad news to someone.

以下是一些撇步與技巧，幫助你們在下次向人傳達壞消息時，得以更輕鬆、從容。

First up we got probably the most common technique that people use.

首先，先介紹這個也許是最為人所用的技巧。

If you have to deliver bad news to people.

You gotta give 'em some good news as well to cheer 'em up.

你也必須帶來一些好消息以取悅聽者。

'Cause no matter how bad the bad news is, there's always good news.

因為無論壞消息多糟，總有好消息能分享。

Well, you know how I just left to go get us lattes from Starbucks.

你知道我剛離開去星巴克買我們的拿鐵。

Well, in the parking lot, I kind of hit a kid.

然後，在聽車場我好像有點撞到一個小孩。

I mean, I fled the scene, but they definitely have your license plate on file and they're probably on their way here now.

我的意思是，我很快就離開現場，但它們勢必已將你的駕照建檔，而且他們很可能正在趕來的路上了。

How could there possibly be any good news?

Oh. Oh yeah that's right. They spilled when I hit that kid.

喔！喔！對齁！我在撞到小孩時撒出來了。

Now there's different levels of bad news.

很顯然有些壞消息就是比其他來得糟糕。

For this technique, all you have to do is give fake terrible news right before you give the actual bad news.

就這個技巧而言，你所必須做的就是在說出真正的換消息以前，先說一個更糟的。

So in comparison, the actual bad news is not that bad.

所以相較之下，真正的壞消息似乎就不那麼糟了。

And also, I kind of ran over your dog on the way here.

而且，我好像在來這裡的路上，不小心輾過你的狗。

One of the worst ways you can break bad news to someone is by just surprising them.

向別人傳達壞消息最糟的方法之一便是不加掩飾地告知，讓他們感到震驚。

With this technique you're going to give them a warning that bad news is coming so that they can mentally prepare for it.

有了這個方法，你就能夠警告他們噩耗的來臨，讓他們能夠在心理上有所準備。

All you have to do is start your conversation off with a very cliché line,  such as.

你所必須做的即是用超級老梗的語句開啟對話。

Yeah, there's um.. there's no easy way to say this but...

我有一些事... 好像沒甚麼比較好的方法能說這件事。

Indubetabley.. Indubid- Indubidubly Indubuta? What is that word?

無... 庸... 置... 無... 那個詞是甚麼？

It means uhh you know, to be without a doubt or for sure.

意思是無須懷疑或非常確定的。

I know what it means but why are you trying to say it?

我知道這是甚麼意思但你為甚麼要說這個詞？

Oh because your girlfriend's cheating on you.

Hey! There really is no easy way to say that word!

The good news, bad news, and even worse news technique.

好消息再壞消息再超級壞消息之術。

Sometimes when you have really, really bad news.

有時你帶來的壞消息可能非常非常糟。

You don't want to overwhelm the person, so you're gonna want to break it up into pieces.

你不想讓聽者一次承受過多情緒衝擊，所以你最好慢慢的一層一層揭開事實。

With this technique, you give it to them in parts.

用了這個方法，你就能分段將訊息傳達。

So instead of giving them extremely awful news, you just give them bad news and even worse news.

所以你會帶來一些壞消息與一些更糟糕的，而非直接以極度悲慘的噩耗直接衝擊他們。

And like we mentioned earlier, it doesn't hurt to sprinkle a little good news in there.

而正如我們稍早提及，在壞消息中撒上一些糖粉的好消息永遠有利無弊。

That wasn't a sprinkle. I don't know what that was.

如果這不叫灑糖粉，我就不知道甚麼才是了。

So, I have some good news, some bad news, and some even worse news.

所以我有一些好消息，一些壞消息，還有一些更糟的消息。

Well, the good news is that your son is still alive.

Well that's the bad news. Do you want to know that now, or?

這就牽涉到壞消息了。你想現在知道嗎，還是?

What does it matter? Tell me what happened.

有差嗎？告訴我發生甚麼事了。

Okay, well the bad news is your son has been hit by a car in a Starbucks parking lot.

好的，壞消息是你兒子在星巴克停車場被車撞了。

Well you asked for the good news first, not the bad news.

因為你說要先聽好消息而不是壞消息啊！

Saying he's still alive, without even knowing, isn't good news.

只聽到他還活著但不知道他發生什麼事才不叫好消息。

Well you haven't even heard the even worse news yet.

Well the even worse news is that I lied about the good news.

最糟的消息是好消息是假的，我騙妳的。