Knowledge management is a set of tools, techniques, methods, ways of working, and desired behaviours

知識管理是一組能夠幫助組織運作更有效率的

which help an organization to be more effective.

工具、技巧、方法、工作方式和好的行為處理方式

It is different from other improvement toolkits and management movements like Six Sigma or

這部影片和其他像 Six Sigma 或者 LEAN Manufacturing 更專注在「知識技能」和「人脈關係」

LEAN Manufacturing because it focuses much more on "know how" and the "know who".

來改善技巧懶人包和管理招數不同

How do you put that to work more effectively in an organization?

你如何將那些方法應用在一個組織當中使它變得更有效率？

How do you share the key points, nuggets and "rules of thumb"?

你如何分享關鍵知識、知識寶藏和「經驗法則」呢？

How do you ensure that the right contacts are made such that people have the right conversations

你如何確保找到對的人，好讓整個計畫在初始階段、大家開始行動之前

they need to have at the beginning of the project, before everyone gets into action?

整個團隊間能有正確的對話、良好的溝通？

This is why Knowledge Management is quite a "broad church" of techniques and approaches

這是為什麼知識管理是一門包含眾多意見的技巧和手段

- and is getting broader every year.

且年年變得越來越寬廣

So what kind of activities might I become involved with if I'm a Knowledge manager?

所以如果身為一個知識管理者，會遇到哪些活動？

You could find yourself exploring tools to identify and support the networks in an organization;

你會發現自己在探索的那些可以幫助你分辨以及支持一個組織的網絡的工具

networks or communities of practice; ways of mapping how people are connected, ways

實作的網絡或者社群; 繪製出人們如何連結，如何

of improving these connections, looking for who talks to who, who trusts who and how you

改善這些連結，找出誰和誰對話，誰信任誰且你要如何

can optimize that.

能夠將那些最佳化

You could look at how good an organization is at learning before activities, learning

你能看出一個組織在活動前後學習技巧的程度

after activities. How do you ensure that the lessons you capture after the projects are

如何確保你在計畫之後擷取的課程對某人是有意義的

meaningful, are full of recommendations, useful action points for somebody?

充滿建設性的，有用的行動方針呢？

You may need to encourage teams to learn continuously, during activities rather than waiting until

你可能需要鼓勵團隊在活動過程中去持續精進，而不是等到

the end of a major project before they take the time to pause and reflect and learn.

一個主要的計畫完成之後，要在那之前花點時間暫停、反省和學習

It could be about learning, it could be about networks, could it be well be around how we capture knowledge such the value can be multiplied.

這可以是關於學習，可以是關於建立人脈，這也可能是關於我們如何抓到知識核心達到事半功倍

How do you take a "nugget" or insight and capture it in such a way the people are intrigued,

你如何將一個知識金磚或者洞見，將它融入人們想要了解、有興趣的領域

interested and want to get in touch with the person who wrote it? How do you package in

並且想要與作者進一步接觸？你怎麼將這些包裝

a way it doesn't destroy all of the emotion, all of the context, but seems to carry it

到一個活動裡面而不破壞進行的情緒、活動的脈絡，而看似卻很融洽？

with it? This will involve the increased use of multimedia, much more use of connections

這可能會牽涉到逐漸增加使用多媒體、越來越常使用某些

to some of the social media so that you're only ever one click away from a conversation.

社群媒體來讓你距離一段有意義的對話僅只「一點之遙」

Finally it has a lot to do with the way that we behave, the way that we work, the culture

最後，知識管理跟我們的行為、如何工作、我們建立的文化

which we establish and support and nurture - or come against, as leaders in an organisation.

和支持系統以及育成系統，或者相反地，和組織裡的領導者有關

You may need to confront a "not invented here" culture, to support and make it safe for people

你在遇到對於發明新事務不友善的文化時，可能會需要支持和讓人們感到自在

to share their experiences (failures as well as successes) and desirable to learn from

安全地去分享他們的經歷 (不論成功或失敗的經驗) 以及從別人身上學習的

those of others.

慾望來面對

Knowledge management encompasses all of these areas: behaviours, processes, technologies,

知識管理包含了以下所有的領域：行為、過程、科技、學習以及

learning and networks. This is what makes it an exciting and constantly evolving discipline.

建立人買。這些都使知識管理令人感到興奮且成為不斷演化的一個領域