Do you feel nervous and anxious when speaking on the phone in English?

當你用英語打電話時，你是否感到緊張和焦慮？

When somebody calls you in English, you're stuck, you're nervous, because you're not confident speaking on the phone in English.

當有人用英語打電話給你時，你會陷入困境，你會感到緊張，因為你沒有信心在電話裡用英語說話。

Or when you have to call somebody, be that for work purposes or for personal purposes, you don't know how to communicate what you want on the phone.

或者，當你必須打電話給某人時，無論是出於工作目的還是出於個人目的，你不知道如何在電話中傳達你想要的內容。

Friends, there is no need to feel nervous or anxious talking on the phone in English!

朋友們，用英語打電話無需感到緊張或焦慮！

In this video lesson, I will teach you how to improve your confidence speaking on the phone in English in two situations.

在本影片課程中，我將教你如何在兩種情況下提高用英語打電話的信心。

The first being when you are receiving a call from somebody and the second being when you have to call somebody to get something done.

第一個是當你接到某人的電話時，第二個是當你必須打電話給某人來完成某件事時。

Friends, please note this is not a vocabulary lesson.

朋友們，請注意，這不是詞彙課。

These tips will help you speak more confidently on the phone, they will enable you to communicate more effectively while you are on phone calls and enable you to get what you need to get done while you're on the phone.

這些小撇步將幫助你在電話中更加自信地講話，使你在打電話時能夠更有效地進行溝通，並使你能夠在打電話時完成所需的工作。

Friends, before we go through these tips, which you can use to improve your confidence speaking on the phone and enable you to get things done, I would love to hear from you!

朋友們，在我們介紹這些技巧之前，我很想聽聽你的意見，你可以使用這些技巧來提升你在電話中講話的信心並幫助你完成工作！

Join the discussion in the comments below this video and tell me do you ever speak o the phone in English?

加入該影片下方評論中的討論，告訴我你曾經用英語說過電話嗎？

So do you use Skype? Do you use landlines? Do you use your mobile phone? Do you use WhatsApp?

你用Skype嗎？你使用座機嗎？你用手機嗎？你使用 WhatsApp 嗎？

Do you communicate in English on the phone?

你在電話裡用英語交流嗎？

Tell me in the comments is it for work purposes, so do you have to talk on the phone for your job or is it for personal purposes?

請在評論中告訴我這是出於工作目的嗎？你必須為了工作而打電話還是出於個人目的？

Maybe you are chatting to friends in English, maybe you are booking an appointment, whatever you're doing, tell us in the comments below this video.

也許你正在用英語與朋友聊天，也許你正在預約，無論你在做什麼，請在影片下方的評論中告訴我們。

Now friends, I do understand that when you're receiving a phone call from somebody in English, you may be panicking because your level of English is not high enough.

朋友們，我確實明白，當你接到一個英文的電話時，你可能會因為你的英語能力不夠好而感到恐慌。

Use these tips to calm down and to communicate better on the phone.

使用這些技巧可以讓你平靜下來並在電話中更好地溝通。

Friends these tips I'll be sharing with you I've used, using my second language. the Croatian language, and they work!

朋友們，我把這些技巧用在我的第二外語克羅埃西亞語上也有用喔！

Be positive while we're going through these tips, as I know they will help you to communicate to speak more confidently on the phone.

當我們學習這些技巧時，請保持積極的態度，因為我知道它們將幫助你在電話中更自信地進行溝通。

Let's begin by looking at the first situation, that being when somebody calls you.

讓我們先看第一種情況，即有人打電話給你時。

Now, before you answer the phone call.

在你接電話之前，

So you hear your phone ringing (bring bring) in the background and you're starting to panic.

所以你聽到你的手機鈴聲響起，你開始驚慌。

Before you even go to answer the phone, what I want you to do is to smile.

在你去接電話之前，我希望你做的就是微笑。

Okay, why do I tell you to smile?

我為什麼要告訴你微笑？

Smile and laugh. You want to answer that phone call on a positive note.

微笑然後笑出來。你希望以積極的態度接聽電話。

As English is your second language and you're probably nervous and anxious because you're not confident using the English language, let alone on the phone.

由於英語是你的第二語言，你可能會感到緊張和焦慮，因為你對使用英語沒有信心，更不用說打電話了。

You want to break the ice, but you need to break the ice with yourself.

你想打破僵局，但你需要與自己打破僵局。

The best way to do this is to smile. Smile and laugh a little bit, so that when you answer that phone call, you answer it happy.

做到這一點的最好方法就是微笑。微笑，笑一點，這樣當你接電話時，你就會開心地接電話。

You're happy and you will not sound nervous or anxious.

你很高興，聽起來就不會緊張或焦慮。

By smiling when answering that phone call, the other person will notice from the tone of your voice,

透過在接聽電話時微笑，對方會從你的語氣中注意到，

They will notice that you sound happy, that you sound interesting and they will be willing to talk to you.

他們會注意到你聽起來很高興，你聽起來很有趣，他們會願意與你交談。

Okay, so you're smiling before you answer the phone call, but what next?

在接電話之前你已經微笑了，但是接下來呢？

You still have some issues in communication.

你們在溝通上還存在一些問題。

Friends, while on the phone call don't worry about every single word.

朋友們，打電話時不要擔心每一個字。

Pay attention to key phrase and key topics, questions that that person is asking you.

注意關鍵字詞和關鍵主題，以及那個人問你的問題。

Many English speakers when speaking on the phone, they connect words, they speak very fast and maybe a landline or the connections simply cuts out.

許多講英語的人在打電話時會連接詞，語速非常快，也可能座機或連線會中斷。

Try to pay attention to those words, questions and phrases that person is saying to you.

試著注意那個人對你說的那些單字、問題和片語。

Now something that I like to do when I'm talking on the phone, is I like to have a piece of paper on hand and I like to write down words or key phrases.

我在打電話時喜歡做的事情是，我喜歡手邊有一張紙，我喜歡寫下單字或關鍵字。

So some important dot points.

寫下單詞或關鍵短語。

Why do I like to do this? And I suggest that you do the same as well.

為什麼我喜歡這樣做？我建議你也這樣做。

Because while you are on that telephone call and you may not understand everything.

因為當你打電話時，你可能無法理解所有內容。

You're taking notes, so you're organizing your ideas, and towards the end of that phone call, you can ask questions back to that person you're speaking to.

但你正在做筆記，因此你正在組織你的想法，並且在電話結束時，你可以向正在與你交談的人提出問題。

Remember friends, you want to be able to speak confidently, you want to communicate and you want to get stuff done over the phone.

請記住，朋友們，你希望能夠自信地說話，你希望進行溝通，並且你希望透過電話完成工作。

Asking questions back to the speaker is a great way to make sure that you've fully understood what they're saying and that you're doing what you need to do on the phone.

向對方提出問題是確保你完全理解他們所說的內容並且你正在做你需要在電話上做的事情的好方法。

You're getting that stuff done.

你有完成事情。

So for example, I may be calling my dentist and I don't really understand my dentists accent or they're speaking, they are using strange words,

例如，我可能正在打電話給我的牙醫，但我不太明白牙醫的口音，或者他們講話使用了奇怪的詞語，

but I want to make at appointment at 12 p.m. tomorrow.

但我想預約明天中午 12 點。

And the dentist said, "Bla, bla, bla, 12:00" and I'm like, "Huh?" I'm stuck.

牙醫說：「＿＿＿＿12:00」，我想心想：「嗯？」我困住了。

But I wrote down 12 o'clock and I will ask a question back to confirm that I've fully understood what that other person was saying.

但我有寫下12點，我會反問一個問題，以確認我已經完全理解了對方在說什麼。

So I will ask the dentist, or the other person on the line, I'll say, "Okay, just to confirm is the appointment at 12 p.m?"

所以我會問牙醫，或者電話裡的其他人，我會說：「好，只是為了確認，預約是在中午 12 點嗎？」

This way, friends, by asking questions back using those dot points that you've written down, you will avoid miscommunication on the phone and you'll get what you need to get done.

這樣，朋友們，透過使用你寫下的要點來反問問題，你將避免電話中的溝通不暢，並且你將得到你需要完成的事情。

Now what about when you need to call somebody, and you need to get some information, or you need to make an appointment or do something?

現在，當你需要打電話給某人、需要獲取一些資訊、或需要預約或做某事時該怎麼辦？

In these situations, when you are calling somebody to get something done, I suggest that you plan your phone call before.

在這些情況下，當你打電話給某人完成某件事時，我建議你先計劃好你要講的通話內容。

You don't have to plan how your whole phone call.

你不必規劃整個電話的通話方式。

I'm not talking about planning every single sentence or word you're going to say, but write down the questions, the information that you need from that speaker.

我並不是說要計劃好你要說的每一個句子或單詞，而是寫下你需要從對方那裡得到的問題和資訊。

So for example, if you're trying to reserve a table at a restaurant, write down, okay, maybe when do you need to go?

例如，如果你想在餐廳預訂一張桌子，請寫下也許你需要什麼時候去？

"I need to go at 1 p.m. I want to sit by the window. I want xyz."

「我需要下午 1 點去。我想坐在窗邊。我想要 xyz。」

Whatever you need from that phone call, write those questions down before you even go to make that phone call.

無論你從電話中需要什麼，請在撥打電話之前寫下這些問題。

Also friends, if you're nervous before making that phone call, again, smile.

還有朋友們，如果你在打電話之前感到緊張，請再次微笑。

I know this. I've said it a few times, but by you smiling, maybe laughing a little bit, tell yourself a joke in your head before you go to answer or to call somebody in English, you will portray yourself as being happy and interesting on the phone.

我知道我已經說過好幾次了，但是當你微笑著，也許笑一點，在你用英語接聽或打電話給某人之前，在腦子裡給自己講一個笑話，你就會把自己描繪成打電話時感到快樂和有趣。

This will enable people to listen to you over the phone, but also give you that information that you need.

這將使人們能夠透過電話聆聽你的講話，同時也為你提供所需的資訊。

Now friends, in both situations, be that if you're calling somebody or if you're receiving a phone call, what I want you to do while you're speaking on the phone, is to open your mouth and speak slowly.

現在朋友們，在這兩種情況下，如果你正在打電話給某人或正在接聽電話，我希望你在打電話時做的就是張開嘴，慢慢地說。

Now why do I say this?

我為什麼要這麼說？

English is your second language and when you're on a phone call, there may be some interference, be that because of the network, whatever it is.

英語是你的第二語言，當你打電話時，可能會受到一些干擾，無論是網路原因還是連線問題。

But sometimes I can't even understand some native speakers on the phone, because of bad signal!

但有時我甚至聽不懂英文母語者講電話時在說什麼，因為訊號不好！

This really frustrates people, these bad network and signal issues. I know it frustrates me all the time,

這些糟糕的網路和訊號問題確實讓人們感到沮喪。我知道這一直讓我感到沮喪，

but even if I'm on the phone with a native English speaker and we have bad network, bad signal issues, I speak slower. and I speak clearer.

但即使我和一個以英語為母語的人打電話，而且我們的網路很差，訊號也很差，我的語速也會變慢。我說得更清楚了。

Why? Because I want to get what I need to get done over the phone.

為什麼？因為我想把我需要用電話完成的事情完成。

I want my message to go across.

我希望我的訊息能夠傳達出去。

You should be doing the same.

你應該做同樣的事情。

While you're on the phone I suggest that you speak slower, and you open your mouth, so that you are clearly pronouncing words and so that the other person can understand you.

當你打電話時，我建議你放慢語速，張開嘴，這樣你才能清楚地發音，以便對方能夠理解你的意思。

Also you shouldn't be speaking with a soft voice. Speak loud!

另外，說話時的聲音也不宜輕柔。大聲說話！

Now when I say speak loud, I don't mean shout on the phone. Don't shout while you're in a phone call but speak loud, open your mouth, pronounce words clearly so that the other person can understand you.

現在，當我說大聲說話時，我並不是指在電話裡大喊大叫。打電話時不要大聲喊叫，而是大聲說話，張開嘴，發音清晰，以便對方能夠理解你的意思。

A lot of the time when we are in phone calls, there may be other factors which may hinder your communication.

很多時候我們在打電話的時候，可能會有其他的因素阻礙你們的溝通。

This could be because of bad network, bad signal and this is really frustrating.

這可能是因為網路不好、訊號不好，這真的令人沮喪。

But it's even more frustrating when you're on the phone with somebody and they're speaking softly and they're not pronouncing words clearly.

但更令人沮喪的是，當你和某人打電話時，他們說話輕聲，而且發音不清楚。

To overcome this, open your mouth! I know you can do it.

為了克服這個問題，張開你的嘴！我知道你能做到。

Open your mouth and say words clearly, out loud and don't speak very fast.

張開嘴，清晰、大聲地說出話來，不要說得太快。

While you're in that call, you're calling that person because you want to get something done.

當你在通話中時，你打電話給那個人是因為你想要完成某件事。

By you having prepared before that information you want to ask, you've already done a lot.

透過在你之前準備好你想要詢問的信息，你已經做了很多事情。已經做了很多。

You're already smiled, so you've already came to that call on a positive note, but it's not enough to be positive and to be speaking very fast and using a strong accent which the other person can't understand.

你已經微笑了，所以你已經以積極的態度來參加這個電話，但是僅僅積極並且語速非常快並且使用對方無法理解的濃重口音是不夠的。

Calm down a little bit, speak slower, open your mouth so that you can speak more clearly so that person can understand and so that they can help you!

冷靜一點，說得慢一點，張開嘴，這樣你才能說得更清楚，這樣別人才能聽懂，這樣他們才能幫助你！

Friends, I would like to highlight these tips work as I use them on a regular basis.

朋友們，我想強調一下這些技巧的作用，因為我經常使用它們。

Use these tips [to] improve your confidence speaking on the phone in English and avoid miscommunication!

使用這些技巧提升你在電話中用英語交談的信心並避免溝通錯誤！

Have better and more meaningful phone calls using the English language.

使用英語撥打更好、更有意義的電話。

Friends, I would love to hear from you!

朋友們，我很想聽聽你們的意見！

Have you used any of these tips? Are you speaking on the phone at the moment and why are you speaking on the phone in English?

你使用過這些技巧嗎？你現在正在打電話嗎？

Is it for work purposes? Is it for private purposes?

工作目的嗎？還是為了私人目的？

Join the discussion in the comments below in this video.

加入該影片下面評論中的討論。

If you like this video lesson, you'll also love other lessons here on my YouTube channel.

如果你喜歡本影片課程，你也會喜歡我的 YouTube 頻道上的其他課程。

Check out this video lesson here to learn how to speak English like a native English speaker.

觀看此影片課程，了解如何像以英語為母語的人一樣說英語。

Remember friends, if you like this video lesson, make sure to LIKE it, hit subscribe and turn on notifications so that you receive the latest lessons that I post here on my YouTube channel.

請記住朋友們，如果你喜歡這個影片課程，請務必按讚，點擊訂閱並打開通知，以便收到我在 YouTube 頻道上發布的最新課程。

And be a good friend. Help your friends learning English by sharing this video lesson with them.

並成為一個好朋友。與你的朋友分享此影片課程，幫助他們學習英語。

Thanks for being here, thanks for watching and I'll see you in the discussion in the comments below this video.

感謝你來到這裡，感謝你的觀看，我們將在影片下方評論的討論中見到你。

Bye for now.

視頻......再見