English and welcome to your Confident

英語和歡迎來到你的自信

English Wednesday lesson. So let's be

英語週三課。所以，讓我們成為

honest, all of us have bad days when

說實話，我們每個人都有不順心的時候

something happens that is out of our

出事了

control and we feel so annoyed or

控制，我們覺得很煩，或者

irritated, frustrated, and we need to fix

惱火，沮喪，我們需要解決的問題

it. So we need to complain sometimes.

它。所以我們有時候需要抱怨。

Sometimes we have to complain to someone

有時候我們不得不向別人抱怨

else

別的

for example maybe a travel agent who

例如，也許是一個旅行社誰

made a mistake with a travel reservation.

在旅行預訂上出了錯。

Maybe you need to complain to a company

也許你需要向公司投訴

that made a mistake with an order or

錯單或

something was delivered late. Maybe

東西送晚了。也許是

you're at a restaurant and they bring

你在一家餐廳，他們帶來

your food and it's super cold so you

你的食物和它的超級冷，所以你。

want to make a complaint. And then there

想投訴。還有

are times when we're just frustrated and

有的時候，我們只是沮喪和

we want to tell our friend, our family

我們想告訴我們的朋友，我們的家人

member that we're annoyed and we need a

成員，我們很惱火，我們需要一個。

good way to complain about that. That is

抱怨的好方法。那就是

exactly what we're going to focus on in

正是我們要關注的問題

English today. We're going to look at two

今天的英語。我們要看兩個

situations: how you can complain politely

情況：你如何禮貌地抱怨

in English this is for professional,

在英語中這是為專業。

business situations, when you are dealing

業務情況，當你在處理

with another company and you want them

與另一家公司，你想讓他們

to fix the problem. We have some very

來解決這個問題。我們有一些非常

specific ways that we do that in English.

我們在英語中的具體做法。

And then we will also have some fun with

然後我們也會有一些樂趣

some more informal ways to complain even

一些更非正式的抱怨方式，甚至

a vulgar expression that we use in

俗話說

English that we keep to use with our

英語，我們保留了與我們的

friends or family when we are just

親友聚會

beyond annoyed or very irritated with

不勝其煩

something. Now before we go any further I

的東西。在我們繼續之前，我

want to make a quick note: if you haven't

我想說的是：如果你還沒有...

noticed, I do have subtitles available on

注意到了，我確實有字幕可以在

this video. In fact they are available on

這個視頻。事實上，他們可以在

many of my videos. If you see that little

我的許多視頻。如果你看到那個小

mark below, that CC, which means closed

咔嚓

captioning or it's also used for

字幕或它也用於

subtitles, just click on that little

字幕，只要點擊那個小

button down

釦子

below at the bottom of this video and

下面在這個視頻的底部和

you'll be able to read as you listen. Now

你就可以邊聽邊看。現在

let's go ahead and get into our first

讓我們繼續進入我們的第一個

group of ways to complain in English

抱怨群

where we want to be professional, we want

在我們想要專業的地方，我們要

to be business-like and diplomatic, we

為了保持商業和外交，我們

want someone to help us resolve the

想找人幫我們解決

problem. In the examples that I give you,

問題。在我給你的例子中。

you will notice that we often use words

你會發現，我們經常使用的詞語是

like "I'm sorry" or "excuse me" before we

像 "對不起 "或 "對不起"，然後我們才

make the complaint and the language is

投訴，語言是

very soft. Native English speakers don't

很軟。以英語為母語的人不

complain too directly or aggressively in

嗔怪

the language. We feel that it can be

的語言。我們認為，它可以

offensive or rude, it's too strong and

冒犯或粗魯，它太強烈和

many times if we are too aggressive when

很多時候，如果我們過於激進，當

we complain about something, the other

怨天尤人

person doesn't want to help us. So

人不想幫助我們。所以...

there's really no point if we complain

怨天尤人

but we're too aggressive or too angry. We

但我們太激進或太憤怒了。我們

want someone to help us resolve the

想找人幫我們解決

problem. If you're working with a travel

問題。如果你與旅遊

agent and you're going to an

代理人和你要去一個

international conference for work, maybe

國際工作會議，也許

they make a mistake with your hotel

誤入歧途

reservations, the flight reservation and

預訂、班機預訂和

you're really frustrated. You need it

你真的很沮喪。你需要它

fixed. A great way to make a complaint

定的。投訴的好方法

and try to get some help for that

並設法得到一些幫助

situation would be: I'm sorry but I think

情況會是。對不起，但我認為

there's been a mistake with my

錯了

reservation. I'm sorry but I think

保留。對不起，但我認為

there's been a mistake

弄錯了

with the reservation. Now there are those

與保留。現在有那些

key words that I talked about: I'm sorry.

我說的關鍵詞。我很抱歉。

It isn't my fault. I didn't make the

這不是我的錯我沒有做

reservation but I'm trying to make the

保留，但我試圖使

language soft, diplomatic and make it

語言柔和、外交化，使其

easy for us to work together to resolve

易於我們共同解決

the situation. I could also say: Excuse me,

的情況。我也可以說對不起

I think there's a problem with this

我覺得這個有問題

reservation. Excuse me, I think there's a

保留。對不起，我想有一個

problem with this reservation. Another

這一保留的問題。另一

useful expression: I'm afraid there's

有用的表達。恐怕有

been a mistake

誤打誤撞

or I'm afraid

或者恐怕

is a problem. We could use this with the

是一個問題。我們可以利用這個與

situation that we've already talked

的情況下，我們已經談到

about: a problem with the travel agent. Or

關於：旅行社的問題。或者

maybe you're working with a new client, a

也許你正在與一個新的客戶合作，一個新的客戶。

new company, your company has partnered

新公司，貴公司已合作

with another organization and there's a

與另一個組織，有一個

problem. Maybe the delivery is late or

問題。也許是送貨晚了或者

the company didn't meet the deadline,

公司沒有在最後期限前完成。

you might start your complaint with: I'm

你可以從你的抱怨開始。我是

afraid there's a problem with this

怕是有問題

delivery or I'm afraid there's a problem

交付或恐怕有問題。

with this deadline. And then you would

在這個期限內。然後你會

continue to talk about the problem, the

繼續談論這個問題

issue, what happened, what was wrong in a

問題，發生了什麼事，在一個問題上有什麼問題？

calm relaxed way. Now sometimes there is

冷靜放鬆的方式。現在有時有

a problem in public. Maybe you're at a

在公共場合的問題。也許你是在一個

restaurant with a really important

餐館，有一個非常重要的

business partner and the restaurant

餐館

completely makes a mistake with the

大錯特錯

order and you're really frustrated

牐牐牐犝，你真的很沮喪

you're angry but you don't want the

你很生氣，但你不想要的

entire restaurant to know about the

整個餐廳都知道

problem. You might start a conversation

問題。你可以開始一個對話

with the manager of the restaurant or

與餐廳經理或

the server by saying: I don't want to

服務器說。我不想

make a scene but this is unacceptable. I

鬧得沸沸揚揚，但這是不能接受的。I

don't want to make a scene but this

無心插柳柳成蔭

mistake or this error is unacceptable.

錯誤，否則這個錯誤是不可接受的。

The next time you have a problem at work

下次你在工作中遇到問題時

or with someone in public and you don't

或在公共場合與別人一起，你不

want to create a lot of drama but you

想製造大量的戲劇性，但你

want to resolve the situation, use one of

想要解決這個問題，請使用

those four ways to help you begin to

這四種方法幫助你開始

express that complaint in a calm,

平心靜氣地表達這種抱怨。

diplomatic, appropriate way. Now with our

適當的外交方式。現在我們的

friends and our family members we're not

朋友和我們的家人，我們不

usually so diplomatic. Sometimes we want

通常都是這麼外交的。有時候，我們想

to complain to our family member, maybe

向我們的家人抱怨，也許

your children leave toys all around the

你的孩子把玩具留在周圍

house all the time and you're tired. You

一直在家裡，你很累。你

come home from work, you have to cook

下班回家要做飯

dinner and the house is a disaster.

晚飯和房子是一個災難。

Sometimes that just is irritating and

有時，這只是刺激性和

you want to complain about it. Or maybe

你想抱怨它。或者，也許

you're having lunch with your best

你正在與你最好的午餐

friend and you both have had a terrible

朋友和你都有一個可怕的

day so you're just talking about

所以你只是在說

everything

一切

went wrong. Some really useful

出了問題。一些真正有用的

expressions that we use for that are:

我們使用的表達式是：

I've had it up to here. I've had it up to

我已經有了它到這裡。我已經受夠了

here. We don't really know where here is

這裡。我們真的不知道這裡是哪裡

but it's our limit. We've reached the

但這是我們的極限。我們已經到了

limit. We are so frustrated, annoyed, angry

限。我們是如此的沮喪，煩躁，憤怒。

about something for example: I've had it

比如說，關於什麼。我已經有了

up to here with my boss at work. Maybe

到這裡與我的老闆在工作。也許是

there's a problem going on and you are

出了問題，你是誰？

just stressed and annoyed about it. Maybe

只是壓力和煩惱的問題。也許是

at the end of a long day you come home

忙裡偷閒回家

from work and, as we discussed there are

工作，而且，正如我們所討論的，有

toys and laundry all over the house.

玩具和洗衣物都在房子裡。

You're exhausted and the last thing that

你已經精疲力盡了，最後一件事就是

you want to do is to pick up all of the

你要做的就是把所有的

laundry, pick up the toys, so you might

洗衣服，拿起玩具，所以你可能會。

say: I'm sick and tired of picking up

說。我已經厭倦了撿拾... ...

toys every day after work. I'm sick and

每天下班後都要玩玩具。我生病了

tired. That expression allows us to

累了。這種表達方式使我們可以

express our frustration or anger over

洩憤

something. now this next expression is

現在這個下一個表達是

definitely not for polite company. And if

絕對不是為了禮貌而來而如果

you have children in the room who are

你有孩子在房間裡誰是

maybe also learning English maybe have

也許還在學習英語也許有

them go out of the room for a minute

他們出去一下

because it's probably not the best

因為這可能不是最好的

expression for them to learn. To be

表達方式讓他們學習。要

pissed off about something. Now this is a

生氣的東西。現在這是一個

phrasal verb - this is a not polite way

短語動詞--此言差矣。

of vulgar way of saying to urinate. To be

的俗語方式來小便。要

pissed off is to be extremely angry. For

生氣是指非常生氣。對於

example you might say: I'm pissed off

比如你可以說：我很生氣

that my boss has asked me to work this

我的老闆讓我在這裡工作

Saturday because it's my birthday. I'm

週六，因為這是我的生日。我是...

pissed off that my boss has asked me to

氣死我了，我的老闆已經要求我去

work this Saturday because it's my

這週六上班，因為這是我的

birthday. As I said that's not polite

的生日。我說過，這是不禮貌的

language so definitely don't use that

語，所以一定不要用

with your boss at work. And finally, again,

與你的老闆在工作中。最後，再來一次。

if we're talking to our friend or a

如果我們是在和朋友或者是一個人說話的話

family member and we want to express

家庭成員，我們想表達

shock, dismay. We want to say that we

震驚，驚愕。我們想說，我們

can't believe something has happened.

不敢相信的事情發生了。

We could say: can you believe that my

我們可以說：你能相信，我的

boss asked me to work on my birthday? Or

老闆讓我在生日那天上班？還是

can you believe that the boss has asked

你能相信，老闆已經問

everyone to work this weekend? And now

每個人這個週末都要上班？而現在

you have eight new ways to effectively

你有八種新的方法來有效地

complain in English whether it's for a

用英語抱怨

polite business situation or when you

禮節性的商務場合或當你

want to be really honest with your

想對你真正的誠實

friends and family about how you feel.

朋友和家人對你的感受。

So here's my challenge for you today: go

所以，今天我給你們的挑戰是：去吧。

to the comments section just below this

到這個下面的評論區

video and share an example using one of

視頻，並分享一個例子，使用其中一個

these expressions. If you're working

這些表達式。如果你的工作是

with a new company or you recently had

與新公司合作，或者你最近有

something really frustrating happen at

囧事

work, try using one of those more

工作，嘗試使用那些更

diplomatic polite expressions. Or if you

外交禮貌的表達。或者如果你

want to try using one of those more

想嘗試使用那些更

honest real ways to express anger and

誠實真實的方式來表達憤怒和

frustration, talk about something that

挫折，說起一些

really frustrated you, made you feel

真的讓你失望，讓你覺得

angry, something that you want to

生氣的東西，你要

complain about and share with me your

抱怨並與我分享你的

example sentence in the comments below.

例句在下面的評論中。

Thank you for being here. I love having

謝謝你來這裡。我喜歡有

you here every Wednesday and I'll see

你每週三來這裡，我會看到

you next week for your Confident English

下週你將參加Confident English的培訓。

Wednesday lesson.

週三課。