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  • Hi. I'm Anne Marie with Speak Confident

    嗨,我是Anne Marie,是Speak Confident的一員。

  • English and welcome to your Confident

    英語和歡迎來到你的自信

  • English Wednesday lesson. So let's be

    英語週三課。所以,讓我們成為

  • honest, all of us have bad days when

    說實話,我們每個人都有不順心的時候

  • something happens that is out of our

    出事了

  • control and we feel so annoyed or

    控制,我們覺得很煩,或者

  • irritated, frustrated, and we need to fix

    惱火,沮喪,我們需要解決的問題

  • it. So we need to complain sometimes.

    它。所以我們有時候需要抱怨。

  • Sometimes we have to complain to someone

    有時候我們不得不向別人抱怨

  • else

    別的

  • for example maybe a travel agent who

    例如,也許是一個旅行社誰

  • made a mistake with a travel reservation.

    在旅行預訂上出了錯。

  • Maybe you need to complain to a company

    也許你需要向公司投訴

  • that made a mistake with an order or

    錯單或

  • something was delivered late. Maybe

    東西送晚了。也許是

  • you're at a restaurant and they bring

    你在一家餐廳,他們帶來

  • your food and it's super cold so you

    你的食物和它的超級冷,所以你。

  • want to make a complaint. And then there

    想投訴。還有

  • are times when we're just frustrated and

    有的時候,我們只是沮喪和

  • we want to tell our friend, our family

    我們想告訴我們的朋友,我們的家人

  • member that we're annoyed and we need a

    成員,我們很惱火,我們需要一個。

  • good way to complain about that. That is

    抱怨的好方法。那就是

  • exactly what we're going to focus on in

    正是我們要關注的問題

  • English today. We're going to look at two

    今天的英語。我們要看兩個

  • situations: how you can complain politely

    情況:你如何禮貌地抱怨

  • in English this is for professional,

    在英語中這是為專業。

  • business situations, when you are dealing

    業務情況,當你在處理

  • with another company and you want them

    與另一家公司,你想讓他們

  • to fix the problem. We have some very

    來解決這個問題。我們有一些非常

  • specific ways that we do that in English.

    我們在英語中的具體做法。

  • And then we will also have some fun with

    然後我們也會有一些樂趣

  • some more informal ways to complain even

    一些更非正式的抱怨方式,甚至

  • a vulgar expression that we use in

    俗話說

  • English that we keep to use with our

    英語,我們保留了與我們的

  • friends or family when we are just

    親友聚會

  • beyond annoyed or very irritated with

    不勝其煩

  • something. Now before we go any further I

    的東西。在我們繼續之前,我

  • want to make a quick note: if you haven't

    我想說的是:如果你還沒有...

  • noticed, I do have subtitles available on

    注意到了,我確實有字幕可以在

  • this video. In fact they are available on

    這個視頻。事實上,他們可以在

  • many of my videos. If you see that little

    我的許多視頻。如果你看到那個小

  • mark below, that CC, which means closed

    咔嚓

  • captioning or it's also used for

    字幕或它也用於

  • subtitles, just click on that little

    字幕,只要點擊那個小

  • button down

    釦子

  • below at the bottom of this video and

    下面在這個視頻的底部和

  • you'll be able to read as you listen. Now

    你就可以邊聽邊看。現在

  • let's go ahead and get into our first

    讓我們繼續進入我們的第一個

  • group of ways to complain in English

    抱怨群

  • where we want to be professional, we want

    在我們想要專業的地方,我們要

  • to be business-like and diplomatic, we

    為了保持商業和外交,我們

  • want someone to help us resolve the

    想找人幫我們解決

  • problem. In the examples that I give you,

    問題。在我給你的例子中。

  • you will notice that we often use words

    你會發現,我們經常使用的詞語是

  • like "I'm sorry" or "excuse me" before we

    像 "對不起 "或 "對不起",然後我們才

  • make the complaint and the language is

    投訴,語言是

  • very soft. Native English speakers don't

    很軟。以英語為母語的人不

  • complain too directly or aggressively in

    嗔怪

  • the language. We feel that it can be

    的語言。我們認為,它可以

  • offensive or rude, it's too strong and

    冒犯或粗魯,它太強烈和

  • many times if we are too aggressive when

    很多時候,如果我們過於激進,當

  • we complain about something, the other

    怨天尤人

  • person doesn't want to help us. So

    人不想幫助我們。所以...

  • there's really no point if we complain

    怨天尤人

  • but we're too aggressive or too angry. We

    但我們太激進或太憤怒了。我們

  • want someone to help us resolve the

    想找人幫我們解決

  • problem. If you're working with a travel

    問題。如果你與旅遊

  • agent and you're going to an

    代理人和你要去一個

  • international conference for work, maybe

    國際工作會議,也許

  • they make a mistake with your hotel

    誤入歧途

  • reservations, the flight reservation and

    預訂、班機預訂和

  • you're really frustrated. You need it

    你真的很沮喪。你需要它

  • fixed. A great way to make a complaint

    定的。投訴的好方法

  • and try to get some help for that

    並設法得到一些幫助

  • situation would be: I'm sorry but I think

    情況會是。對不起,但我認為

  • there's been a mistake with my

    錯了

  • reservation. I'm sorry but I think

    保留。對不起,但我認為

  • there's been a mistake

    弄錯了

  • with the reservation. Now there are those

    與保留。現在有那些

  • key words that I talked about: I'm sorry.

    我說的關鍵詞。我很抱歉。

  • It isn't my fault. I didn't make the

    這不是我的錯我沒有做

  • reservation but I'm trying to make the

    保留,但我試圖使

  • language soft, diplomatic and make it

    語言柔和、外交化,使其

  • easy for us to work together to resolve

    易於我們共同解決

  • the situation. I could also say: Excuse me,

    的情況。我也可以說對不起

  • I think there's a problem with this

    我覺得這個有問題

  • reservation. Excuse me, I think there's a

    保留。對不起,我想有一個

  • problem with this reservation. Another

    這一保留的問題。另一

  • useful expression: I'm afraid there's

    有用的表達。恐怕有

  • been a mistake

    誤打誤撞

  • or I'm afraid

    或者恐怕

  • is a problem. We could use this with the

    是一個問題。我們可以利用這個與

  • situation that we've already talked

    的情況下,我們已經談到

  • about: a problem with the travel agent. Or

    關於:旅行社的問題。或者

  • maybe you're working with a new client, a

    也許你正在與一個新的客戶合作,一個新的客戶。

  • new company, your company has partnered

    新公司,貴公司已合作

  • with another organization and there's a

    與另一個組織,有一個

  • problem. Maybe the delivery is late or

    問題。也許是送貨晚了或者

  • the company didn't meet the deadline,

    公司沒有在最後期限前完成。

  • you might start your complaint with: I'm

    你可以從你的抱怨開始。我是

  • afraid there's a problem with this

    怕是有問題

  • delivery or I'm afraid there's a problem

    交付或恐怕有問題。

  • with this deadline. And then you would

    在這個期限內。然後你會

  • continue to talk about the problem, the

    繼續談論這個問題

  • issue, what happened, what was wrong in a

    問題,發生了什麼事,在一個問題上有什麼問題?

  • calm relaxed way. Now sometimes there is

    冷靜放鬆的方式。現在有時有

  • a problem in public. Maybe you're at a

    在公共場合的問題。也許你是在一個

  • restaurant with a really important

    餐館,有一個非常重要的

  • business partner and the restaurant

    餐館

  • completely makes a mistake with the

    大錯特錯

  • order and you're really frustrated

    牐牐牐犝,你真的很沮喪

  • you're angry but you don't want the

    你很生氣,但你不想要的

  • entire restaurant to know about the

    整個餐廳都知道

  • problem. You might start a conversation

    問題。你可以開始一個對話

  • with the manager of the restaurant or

    與餐廳經理或

  • the server by saying: I don't want to

    服務器說。我不想

  • make a scene but this is unacceptable. I

    鬧得沸沸揚揚,但這是不能接受的。I

  • don't want to make a scene but this

    無心插柳柳成蔭

  • mistake or this error is unacceptable.

    錯誤,否則這個錯誤是不可接受的。

  • The next time you have a problem at work

    下次你在工作中遇到問題時

  • or with someone in public and you don't

    或在公共場合與別人一起,你不

  • want to create a lot of drama but you

    想製造大量的戲劇性,但你

  • want to resolve the situation, use one of

    想要解決這個問題,請使用

  • those four ways to help you begin to

    這四種方法幫助你開始

  • express that complaint in a calm,

    平心靜氣地表達這種抱怨。

  • diplomatic, appropriate way. Now with our

    適當的外交方式。現在我們的

  • friends and our family members we're not

    朋友和我們的家人,我們不

  • usually so diplomatic. Sometimes we want

    通常都是這麼外交的。有時候,我們想

  • to complain to our family member, maybe

    向我們的家人抱怨,也許

  • your children leave toys all around the

    你的孩子把玩具留在周圍

  • house all the time and you're tired. You

    一直在家裡,你很累。你

  • come home from work, you have to cook

    下班回家要做飯

  • dinner and the house is a disaster.

    晚飯和房子是一個災難。

  • Sometimes that just is irritating and

    有時,這只是刺激性和

  • you want to complain about it. Or maybe

    你想抱怨它。或者,也許

  • you're having lunch with your best

    你正在與你最好的午餐

  • friend and you both have had a terrible

    朋友和你都有一個可怕的

  • day so you're just talking about

    所以你只是在說

  • everything

    一切

  • went wrong. Some really useful

    出了問題。一些真正有用的

  • expressions that we use for that are:

    我們使用的表達式是:

  • I've had it up to here. I've had it up to

    我已經有了它到這裡。我已經受夠了

  • here. We don't really know where here is

    這裡。我們真的不知道這裡是哪裡

  • but it's our limit. We've reached the

    但這是我們的極限。我們已經到了

  • limit. We are so frustrated, annoyed, angry

    限。我們是如此的沮喪,煩躁,憤怒。

  • about something for example: I've had it

    比如說,關於什麼。我已經有了

  • up to here with my boss at work. Maybe

    到這裡與我的老闆在工作。也許是

  • there's a problem going on and you are

    出了問題,你是誰?

  • just stressed and annoyed about it. Maybe

    只是壓力和煩惱的問題。也許是

  • at the end of a long day you come home

    忙裡偷閒回家

  • from work and, as we discussed there are

    工作,而且,正如我們所討論的,有

  • toys and laundry all over the house.

    玩具和洗衣物都在房子裡。

  • You're exhausted and the last thing that

    你已經精疲力盡了,最後一件事就是

  • you want to do is to pick up all of the

    你要做的就是把所有的

  • laundry, pick up the toys, so you might

    洗衣服,拿起玩具,所以你可能會。

  • say: I'm sick and tired of picking up

    說。我已經厭倦了撿拾... ...

  • toys every day after work. I'm sick and

    每天下班後都要玩玩具。我生病了

  • tired. That expression allows us to

    累了。這種表達方式使我們可以

  • express our frustration or anger over

    洩憤

  • something. now this next expression is

    現在這個下一個表達是

  • definitely not for polite company. And if

    絕對不是為了禮貌而來而如果

  • you have children in the room who are

    你有孩子在房間裡誰是

  • maybe also learning English maybe have

    也許還在學習英語也許有

  • them go out of the room for a minute

    他們出去一下

  • because it's probably not the best

    因為這可能不是最好的

  • expression for them to learn. To be

    表達方式讓他們學習。要

  • pissed off about something. Now this is a

    生氣的東西。現在這是一個

  • phrasal verb - this is a not polite way

    短語動詞--此言差矣。

  • of vulgar way of saying to urinate. To be

    的俗語方式來小便。要

  • pissed off is to be extremely angry. For

    生氣是指非常生氣。對於

  • example you might say: I'm pissed off

    比如你可以說:我很生氣

  • that my boss has asked me to work this

    我的老闆讓我在這裡工作

  • Saturday because it's my birthday. I'm

    週六,因為這是我的生日。我是...

  • pissed off that my boss has asked me to

    氣死我了,我的老闆已經要求我去

  • work this Saturday because it's my

    這週六上班,因為這是我的

  • birthday. As I said that's not polite

    的生日。我說過,這是不禮貌的

  • language so definitely don't use that

    語,所以一定不要用

  • with your boss at work. And finally, again,

    與你的老闆在工作中。最後,再來一次。

  • if we're talking to our friend or a

    如果我們是在和朋友或者是一個人說話的話

  • family member and we want to express

    家庭成員,我們想表達

  • shock, dismay. We want to say that we

    震驚,驚愕。我們想說,我們

  • can't believe something has happened.

    不敢相信的事情發生了。

  • We could say: can you believe that my

    我們可以說:你能相信,我的

  • boss asked me to work on my birthday? Or

    老闆讓我在生日那天上班?還是

  • can you believe that the boss has asked

    你能相信,老闆已經問

  • everyone to work this weekend? And now

    每個人這個週末都要上班?而現在

  • you have eight new ways to effectively

    你有八種新的方法來有效地

  • complain in English whether it's for a

    用英語抱怨

  • polite business situation or when you

    禮節性的商務場合或當你

  • want to be really honest with your

    想對你真正的誠實

  • friends and family about how you feel.

    朋友和家人對你的感受。

  • So here's my challenge for you today: go

    所以,今天我給你們的挑戰是:去吧。

  • to the comments section just below this

    到這個下面的評論區

  • video and share an example using one of

    視頻,並分享一個例子,使用其中一個

  • these expressions. If you're working

    這些表達式。如果你的工作是

  • with a new company or you recently had

    與新公司合作,或者你最近有

  • something really frustrating happen at

    囧事

  • work, try using one of those more

    工作,嘗試使用那些更

  • diplomatic polite expressions. Or if you

    外交禮貌的表達。或者如果你

  • want to try using one of those more

    想嘗試使用那些更

  • honest real ways to express anger and

    誠實真實的方式來表達憤怒和

  • frustration, talk about something that

    挫折,說起一些

  • really frustrated you, made you feel

    真的讓你失望,讓你覺得

  • angry, something that you want to

    生氣的東西,你要

  • complain about and share with me your

    抱怨並與我分享你的

  • example sentence in the comments below.

    例句在下面的評論中。

  • Thank you for being here. I love having

    謝謝你來這裡。我喜歡有

  • you here every Wednesday and I'll see

    你每週三來這裡,我會看到

  • you next week for your Confident English

    下週你將參加Confident English的培訓。

  • Wednesday lesson.

    週三課。

Hi. I'm Anne Marie with Speak Confident

嗨,我是Anne Marie,是Speak Confident的一員。

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8 Ways to Complain in English

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    Samuel 發佈於 2018 年 08 月 28 日
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