Comfort, and I am so happy to have you here today. In today's lesson, we are

舒適，今天很高興你能來。在今天的課程中，我們是

going to go over a few phrases that you can use when you are using the phone. In

要去介紹一下你在使用手機時可以使用的幾個短語。在

particular, we are going to go over a few phrases that you can use when you are

特別是，我們將介紹幾個短語，你可以使用時，你是誰？

calling someone and a few phrases that you can use when you are answering the

打電話給某人和幾個短語，你可以使用時，你是回答的

phone. This lesson is great for you if you work

手機。這節課很適合你，如果你工作

in an office and you are trying to practice some of your telephone skills,

在辦公室裡，你正試圖練習一些電話技巧。

or even if you just want to feel more comfortable and confident using the

甚至如果你只是想更自在、更自信地使用

phone. In the description box below, I do have a link to my blog that has some

手機。在下面的描述框中，我確實有一個鏈接到我的博客，其中有一些。

free video resources that I have made for you that have all of the phrases

免費的視頻資源，我已經為你做了所有的短語。

that we are going to go over today, and also a few different sample

我們今天要介紹的，還有一些不同的樣本。

conversations so you can see how to use these phrases. In addition, I've also

對話，所以你可以看到如何使用這些短語。此外，我還

included a few extra phrases that you can use when you are on the phone so be

包括一些額外的短語，你可以在電話中使用，所以是

sure to check that free resource out. Again, it's in the description box below.

一定要去看看那個免費資源。同樣，它在下面的描述框裡。

So let's start with going over a few phrases that you can use when you are

所以，我們先來介紹幾個短語，當你在進行

calling someone. So this first phrase you can use in a formal or business setting,

稱呼某人。所以這第一句話你可以在正式場合或商務場合使用。

or you can also use it in a more casual or relaxed setting. When you are calling

或你也可以在更隨意或更輕鬆的環境中使用它。當您撥打

someone and the other person says, "hello," you can say, "may I speak with Sarah

有人和對方說，"你好，"你可以說，"我可以與莎拉說。

please?" This is a wonderful and polite phrase for you to use. Again, "may I speak

請？"這句話對你來說，真是妙不可言，很有禮貌。同樣，"我可以說

with Sarah, please?" Now, let's say the other person on the line is not who you

與莎拉，請？"現在，讓我們說另一個人 在線路上是不是誰你

are calling for. Let's say you are calling a company or you are calling a

正在呼叫的。比方說，你正在給一家公司打電話，或者你正在給一家公司打電話。

receptionist. Now, let's say the other person on the line does not know who you

接待員。現在，讓我們說另一個人在線路上不知道你是誰。

are. So, you've said "may I speak with Sarah, please?"

是。所以，你說 "我可以和莎拉談談嗎？" So, you've said "May I speak with Sarah, please?"

and maybe the other person doesn't know you, so they may say "may I ask who is

也許對方不認識你，所以他們可能會說 "請問誰是

calling?" That is when you can say "this is Sarah, and I am calling for Sam. Is he

呼叫？"這時，你可以說 "我是莎拉，我打電話找山姆。他是

available? It states again who you are and who you are trying to call. Again,

可用嗎？它再次說明你是誰，你想給誰打電話。再來一次

this is a very polite way to phrase this question. Now, let's say the person you

這是一個非常禮貌的方式來表達這個問題。現在，讓我們說的人，你

are calling for is not available and the other person on the line is telling you

撥打的電話不在，而對方在電話中告訴你的是

this. You can say, "would you please tell them to call Sarah Comfort at their

這一點。你可以說，"請你告訴他們打電話莎拉舒適在他們的。

earliest convenience, please?" Again, this is a very polite phrase and it's a very

儘早方便，好嗎？"同樣，這是一句非常禮貌的話語，而且這是一句非常的

polite way to ask for the person that you were calling for to call you back

回頭見

when they are available. So, all of these phrases can be used in a

當它們可用時。所以，所有這些短語都可以用在一個。

formal business setting or they can be used in an informal casual setting. If

正式的商務場合，也可以在非正式的休閒場合使用。如果

you are using them in a casual setting, it will come off as very polite, which is

你在休閒場合使用它們，會顯得很有禮貌，這就是

never a bad thing! So, if you want to use it in an informal setting, say you are

絕非壞事!所以，如果你想在非正式場合使用它，比如你是

calling your friends, or you are calling someone else you know, feel free to use

打電話給你的朋友，或者你要打電話給你認識的其他人，請隨時使用

any of these phrases. Now let's go over a few phrases that you can use when you

這些短語中的任何一個。現在，讓我們來看看一些短語，你可以使用時，你的

are answering the phone. So a great phrase to use if you are in a

正在接電話。所以，如果你是在一個很好的短語。

professional or business setting is, "hello, this is Sarah Comfort speaking, how

專業或商業環境是，"你好，我是莎拉-康福特，如何。

may I help you?" It immediately tells your caller who you are and you offer

我可以幫你嗎？"它立即告訴你的來電者你是誰，你提供了

assistance. Again, this is very polite, and any boss or manager would be very happy

協助。同樣，這也是非常有禮貌的，任何一個老闆或經理都會非常高興。

with an employee that answered the phone in such a polite manner! Now, this is a

與一個接電話的員工，如此禮貌地接聽電話!現在，這是一個

little formal if you are just calling friends or you are receiving a call from

如果你只是打電話給朋友或者你接到一個電話，就會顯得有點拘謹。

a friend or a parent. When I am not at work, the way I answer the phone is I say

朋友或父母。當我不工作的時候，我接電話的方式是說

"this is Sarah Comfort speaking." It's still a very polite way to answer the

"我是莎拉-康福特。"它仍然是一個非常禮貌的方式來回答。

phone, but not quite as formal as "hello, this is Sarah Comfort speaking, how may I

電話，但不是很正式，因為 "你好，這是莎拉舒適，我怎麼可能。

help you?" Instead when I am off work and answering

幫你？"相反，當我下班後，回答

the phone on my own personal time, I simply say, "hello, this is Sarah Comfort

電話在我自己的個人時間， 我只是說，"你好，這是莎拉舒適的

speaking." Now this last phrase is great if you work for a company and you

說。"現在，這最後一句話是偉大的，如果你工作的公司，你

frequently receive calls for that company, like if you work in a call

經常接到該公司的電話，就像你在一個電話公司工作一樣。

center or if you are a receptionist. This phrase is probably very similar to a

中心或如果你是一個接待員。這句話可能很像一個

script that you have to follow, but it is a wonderful phrase to use if you don't

腳本，你必須遵循，但它是一個美妙的短語，以使用，如果你不。

already have a script, and that is to say "thank you for calling" and then you put

已經有一個腳本，那就是說 "謝謝你的來電"，然後你把。

in your company name so, "thank you for calling Comfortable English, my name is

在您的公司名稱中，所以，"感謝您致電舒適英語，我的名字是

Sarah. How may I help you today?" If it's a customer calling, you are

莎拉："今天我有什麼可以幫你的？今天有什麼事嗎？"如果是客戶打電話來，你是

immediately thanking them for calling, you're telling them your name, and then

立即感謝他們的電話，你要告訴他們你的名字，然後。

you're offering your assistance. Those three things are a wonderful way to

你在提供幫助。這三件事是一個奇妙的方式，以

start a phone conversation with a customer or a client. Again in the

開始與客戶或客戶的電話交談。同樣在

description box below, I do have those video resources for you where I have

下面的描述框，我確實有那些視頻資源給你，我在哪裡有

listed out all of these phrases and some more sample conversations so that you

列出了所有這些短語和一些更多的示例對話，以便你的。

can become more familiar with how to use these phrases when you're using the

可以更加熟悉這些短語的使用方法，當你在用

phone. If you enjoyed this lesson or if you learned something today, please be

手機。如果你喜歡這堂課，或者你今天學到了什麼，請你是

sure to give it a thumbs up, and if you want to see more videos like this, please

一定要給它豎起大拇指，如果你想看到更多這樣的視頻，請

be sure to hit the red subscribe button. Thank you for joining me today, and I

一定要點擊紅色的訂閱按鈕。謝謝你今天參加我的節目，我

will see you next time. Bye!

下次再見再見！