English Wednesday lesson. Earlier this year I did a lesson on everything you

英語週三課。今年年初，我做了一節課，內容是關於你的一切。

need to know when you want to complain about a bad day in English. Imagine that

需要知道，當你想用英語抱怨糟糕的一天。想象一下

you've just had a terrible day and you want to talk about it with your friend

你剛剛度過了糟糕的一天，你想和你的朋友談談。

or your coworker. But sometimes you need to make a

或你的同事。但有時你需要做一個

complaint and you need to be effective and polite so that you get what you want.

抱怨，你需要有效和禮貌，這樣你才能得到你想要的東西。

You resolve a problem or someone fixes something for you. And that is our focus

你解決了一個問題，或者有人幫你解決了一些問題。這就是我們的重點

today: how can you complain in English politely so that you get what you want

今天：如何用英語有禮貌地抱怨，才能讓你如願以償。

in the end?

最後呢？

Let's imagine that something went wrong - you had a terrible haircut at a salon or

讓我們來想象一下，有些事情出了問題--你在美髮店剪了個糟糕的髮型，或者是在美髮店剪了個糟糕的髮型。

you ordered something from Ikea and it was missing some parts

你從宜家訂購的東西，它是缺少的一些零件。

now you can't build your bookcase or a client missed a deadline - in all of those

現在，你不能建立你的書架或客戶錯過了最後期限--在所有這些。

situations you might want to make a complaint and you want someone to fix

您可能想提出投訴，並希望有人解決的情況。

the problem, you want a solution. To get us started on this topic we need to

問題，你想要一個解決方案。為了讓我們開始討論這個話題，我們需要

focus on indirect language in English. Indirect language is used to soften the

重點介紹英語中的間接語言。間接語言是用來軟化

tone. You're still polite and you are saying what you want but you're not

語氣。你還是很有禮貌，你說的是你想要的，但你不是

being too aggressive or even threatening. You're being careful about showing that

太過咄咄逼人甚至是威脅。你在小心翼翼地表現出

you're frustrated or angry. Remember your goal is to get a solution, to get

你感到沮喪或憤怒。請記住，你的目標是獲得一個解決方案，獲得

something fixed and to do that we need to have a professional, polite, and

的東西，而要做到這一點，我們需要有一個專業的，有禮貌的，和。

effective tone in English. Let me give you a couple of examples to show you

英語中的有效語氣。讓我舉幾個例子來告訴你

what I mean by indirect language. If I order something from a company and they

我所說的間接語言是指什麼。如果我向一家公司訂購了一些東西，而他們

send me the wrong product or they don't include everything that I need, I'll need

給我寄錯了產品，或者他們沒有包括我需要的所有東西，我就會需要

to call the company to make a complaint and I might say: I'm sorry to have to say

打電話給公司進行投訴，我可能會說，我很抱歉，不得不說

this but you sent me the wrong part. I'm sorry to say this but you sent me the

但你給我發錯了部分。我很抱歉地說，但你給我寄來了

wrong order. I'm sorry to say this... Now in reality I'm not really sorry. I'm

錯誤的順序。我很抱歉地說... ...現在，在現實中，我不是真的對不起。我是...

actually frustrated or angry, upset because I really wanted this product

事實上，挫折或憤怒，心煩意亂，因為我真的很想要這個產品。

today. But remember, my goal is to soften my language. If I'm too aggressive or I'm

今天。但請記住，我的目標是讓我的語言變得柔和。如果我太過咄咄逼人或者我...

too threatening I could be offensive to the other person

威脅性太強，會讓對方反感的

and they won't want to help me. I really want them to help me solve this problem

他們卻不願意幫我。我真的很想讓他們幫我解決這個問題。

so using indirect language for example I'm sorry to say this

所以，用間接的語言來舉例，我很抱歉地說，這

but... that helps us soften the language so that we can get what we want. Another

但是... ... 這有助於我們軟化語言，以便我們可以得到我們想要的東西。另一個

great example is: perhaps there was a mistake in the order. Perhaps there was a

很好的例子是：也許是順序有誤。也許有一個

mistake in the order. Now with that example I'm not blaming anyone. I'm not

順序上的錯誤。現在，通過這個例子，我沒有責怪任何人。我不是

blaming the person I'm speaking to, I'm simply saying there was a problem

指責我說話的人，我只是說有一個問題。

without being too aggressive or direct. And finally another example is: excuse me

而不至於太過激進或直接。最後還有一個例子是：對不起

but I think there's a problem. Excuse me but I think there's a problem with my

但我認為有一個問題。對不起，但我認為有一個問題與我的。

order. In each of those examples that I gave you, using words like I'm sorry,

順序。在我給你舉的這些例子中，每一個例子都用了對不起這樣的詞。

perhaps, excuse me... those, again, help use indirect language so that we are polite

也許，對不起......那些，再次幫助使用間接語言，以便我們有禮貌的

and effective in making our complaints. Now as usual in the online lesson I've

並有效地進行我們的投訴。現在和往常一樣，在網上的課程中，我已經

given you many more examples of common expressions that English speakers use to

給你舉了更多的例子，說明英語使用者常用的表達方式。

make complaints indirectly and you can review all of those to find which ones

間接進行投訴，你可以審查所有這些，以找到那些

are easiest for you to remember and use when you need to make a complaint. Now

是你最容易記住和使用，當你需要投訴。現在

using that indirect language is essential when you want to politely and

當你想禮貌地和

effectively complain in English but let's look at a few other ways that will

有效地用英語抱怨，但讓我們看看一些其他的方式，將

help you do that. Number one keep your voice calm. Yes, I know that you might be

幫助你做到這一點。第一，保持你的聲音平靜。是的，我知道你可能會

furious inside, you might be really angry. Maybe someone made a huge mistake and

內心憤怒，你可能真的很生氣。也許有人犯了大錯

there are some terrible consequences. You might be truly angry but you want to try

有一些可怕的後果。你可能真的很生氣，但你想試一試。

to keep your voice calm and smooth. So if you need to practice beforehand, do

以保持聲音的平靜和平穩。所以，如果你需要事先練習，請做到

something before you have to make that phone call to get all of that anger out

在你打那個電話之前，你要做一些事情，把所有的憤怒都發洩出來

so that when you make the complaint you can keep your voice calm. A second useful

這樣，當你提出申訴時，你就可以保持聲音的平靜。第二個有用的

tip is use modal verbs. Modal's are those

提示是使用情態動詞。情態動詞是指那些

words like could, should, would, might and those again help us soften the language.

像could，should，would，might這些詞又幫助我們軟化了語言。

They're not so strong or direct so you might say something like: could you help

他們沒有那麼強勢或直接，所以你可能會說：你能不能幫幫忙

me with this? Who should I speak to about this? Who should I talk to about this

我與這個？我應該跟誰談這個？我應該跟誰談這個

problem? Would you be able to help me? In all of those examples I'm using modal's

問題？你能幫助我嗎？在所有這些例子中，我都使用了模態的

to be more diplomatic and polite in my request for help.

在我的求助中，要更有外交和禮貌。

The third tip is to end your complaint with a question not a demand. And let me

第三個技巧是用問題而不是要求來結束你的抱怨。讓我

explain what I mean. If I make a complaint and I'm talking to someone on

解釋一下我的意思。如果我做了一個投訴，我說的人在

the telephone, I've told them what happened, why I'm upset and that I really want

在電話裡，我告訴他們發生了什麼事，為什麼我不高興，我真的想... ...

this problem fixed, I could say: I want you to fix this or fix this. But that is

這個問題修復，我可以說。我希望你能解決這個問題或解決這個問題。但那是

a demand and it's very direct, it's very strong and aggressive. Just changing that

一個需求，而且很直接，很強烈，很有攻擊性。只是改變了

into a question and using a modal softens it it makes it more diplomatic

變成一個問題，並使用一個模態軟化它，它使它更多的外交官。

and polite. For example, how can we fix this or what can you do to help me fix

和禮貌。例如，我們如何才能解決這個問題，或者你能做什麼來幫助我解決

this? Is there something that you can do to help me solve this problem? In each of

這個？有什麼辦法可以幫我解決這個問題嗎？在每個

those examples I'm using a question to request help and most people, when

這些例子我是用一個問題來請求幫助，大多數人，當

someone asks them for help, they can't say no. It's really hard to just say no

有人請他們幫忙，他們不能說不。真的很難說 "不"。

to someone when they politely ask for help. So that small change can be really

向別人禮貌地求助時。所以，這小小的改變真的可以

effective when you have to make a complaint and you want someone to help

當你要進行投訴並希望有人幫助時，有效的方法是

you solve the problem or get it fixed. And my final tip for effectively and

你解決了問題，或者把它修好了。我的最後一個建議是有效地和

politely complaining in English is to always explain why you are upset

禮貌地用英語抱怨，就是總是解釋你為什麼不高興。

or frustrated or angry. And a great way to do that is to use something like:

或沮喪或憤怒。而一個很好的方法就是用這樣的方法。

perhaps there was a misunderstanding but I'm really frustrated because... or I'm

也許是誤會，但我真的很沮喪，因為... ... 或者說我

really angry because... that simple expression is perfect for introducing

真的很生氣，因為......這個簡單的表達方式是完美的介紹了

your reason for being upset. It's still indirect - we're using that word perhaps

你不高興的原因。它仍然是間接的--我們用這個詞也許是

which softens the language - it's polite and it's effective. It helps the other

這使語言變得柔和--它很有禮貌，也很有效。它有助於其他

person understand why you're angry and when we do that in a polite way it makes

人明白你為什麼生氣，當我們以一種禮貌的方式做到這一點時，它使。

it easier for the other person to help us. So with that you have essential tips

讓對方更容易幫助我們。所以，你有了必不可少的技巧

for how to effectively and politely complain in English so that you get what

如何有效和禮貌地用英語抱怨，使你得到什麼？

you want so that you solve the problem. As I mentioned, I do have more examples in the

你想要的，這樣你就可以解決問題了。正如我所提到的，我確實有更多的例子在這裡。

online lesson so you can review all of those and then be sure to check out the

在線課程，所以你可以複習所有這些，然後一定要檢查出

challenge question at the end of the lesson so that you get practice and

課後的挑戰題，讓你得到練習和。

feedback. Now if you liked this lesson be sure to give it a thumbs up on YouTube

反饋。如果你喜歡這堂課，一定要在YouTube上豎起大拇指。

or share it with your friends and colleagues on Facebook. Thank you so much

或在Facebook上與您的朋友和同事分享。謝謝大家

for joining me and I'll see you next week for your Confident English

感謝你加入我的行列，我們下週再見，你的《自信英語》。

Wednesday lesson.

週三課。