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  • Hi, Tim speaking

  • Hello Tim, this is Jesse of Hong Kong Electronics

  • Hi Jesse, how are you? Well I'm a bit disappointed with your latest CDR

  • shipment actually

  • We received your dispatch this morning, and we're not very happy with it

  • I'm really sorry to hear that; would you mind telling me exactly what the problem is?

  • Well in model A, the quantity is wrong

  • on model B, the pattern is wrong, on model C,

  • the CDs are simply not working, and on model D, you've overcharged us!

  • It's really terrible andI'd like to know what you're going to do about it

  • Well it's certainly not our intention to dispatch the wrong goods to our customers

  • or to make mistakes with prices, Jesse, I'm very sorry about this

  • and I'll look into this matter immediately ... I hope you can fix it as

  • soon as possible

  • I assure you that we will rectify the situation as quickly as we can

  • I'll attend to the matter personally; could you please fax me the details?

  • Sure but, when can I expect to hear from you?

  • I'll get back to you by the end of the day

Hi, Tim speaking


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A2 初級

處理投訴 (Dealing with Complaints)

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    Jerzy 發佈於 2021 年 01 月 14 日