Hello Tim, this is Jesse of Hong Kong Electronics

Hi Jesse, how are you? Well I'm a bit disappointed with your latest CDR

shipment actually

We received your dispatch this morning, and we're not very happy with it

I'm really sorry to hear that; would you mind telling me exactly what the problem is?

Well in model A, the quantity is wrong

on model B, the pattern is wrong, on model C,

the CDs are simply not working, and on model D, you've overcharged us!

It's really terrible andI'd like to know what you're going to do about it

Well it's certainly not our intention to dispatch the wrong goods to our customers

or to make mistakes with prices, Jesse, I'm very sorry about this

and I'll look into this matter immediately ... I hope you can fix it as

soon as possible

I assure you that we will rectify the situation as quickly as we can

I'll attend to the matter personally; could you please fax me the details?

Sure but, when can I expect to hear from you?

I'll get back to you by the end of the day