with me Niharika and in today's session we are gonna look at some tips to deal office

我是Niharika，在今天的課程中，我們要看一些處理辦公室紛爭的小技巧

conflicts. Now, workplace generally is quite a stressful environment and conflicts are

工作場所常常是個令人備感壓力的環境

pretty inevitable. SO how do yo deal with these conflicts? Or what's the reason of these

而紛爭是無可避免的。那麼，要如何處理這些紛爭呢？或者是，這些紛爭產生的原因是什麼？

conflicts. Well there are different reasons to it, probably its the pride, ego , jealousy,

有很多種不同的原因，大概可能的原因是：驕傲自大、自我中心、猜忌羨慕、

compensation issues or may be someone is just having a terrible day. So what's important

薪資議題，或者是只因為某人擁有糟糕的一天。那麼，對你而言什麼東西是重要的呢？

for you? Well, do not fear these conflicts, embrace them because that's your job and therefore

不要畏懼這些紛爭、擁抱接受它們，因為那是你的工作

we are gonna look at tips in order to deal with these office conflicts.

因此，為了處理辦公室紛爭，你必須要知道些訣竅

Well the first this that you need to keep in mind is approach a conflict with an open

第一個是：你必須要記住的是，要用一顆開闊的心胸來面對爭吵

mind. Here what I mean to say is that it is important for you to understand that people

我的意思是，你了解人們對事物有不同的見解是很重要的

have different perceptions therefore getting on one single ground for you is necessary.

因此，得到一個單一的理由對你而言是必要的

Now, here if you look at certain conflicts that you have encountered in the past, you

現在，如果你回頭看看過去發生過的特定一個爭吵

will realize that it is all because of lack of communication, it's because of lack of

你會發現，都是因為缺乏溝通、

information, misinformation or no information at all and this creates conflicts. So here

因為缺乏資訊、誤報誤傳或是完全沒有資料，造成了這個紛爭

you need not wait for the person to come approach you, just go ahead take that step and communicate

所以，你不需要等待一個人主動靠近你，直接去吧！按照步驟並

your issues and then understand why he or she came up to this point. Once you understand

將你的問題和他人溝通，然後去理解為什麼他或她糾結於這一個點

it then take the next step forward that is to solve the issue and this has to be done

一旦你了解了，就採取下一個步驟：解決問題。而這需要以開放的心胸來完成

with a very open mind. So always approach a conflict with an open mind.

所以要以開闊的心胸面對紛爭

The second thing you need to keep in mind is that control your emotions. Well, let not

第二個是：你需要記住，要控制自己的情緒

the emotions control you. what happens when emotions start controlling you? You will never

不要讓情緒控制你。當情緒控制你的時候會發生什麼事呢？

get a positive outcome of any conversation that you are trying to have. There are people

你在任何對話中，都不會得到好的結果

who love to drama queens or drama kings. They love to show off their crocodile tears the

有很多人喜歡小題大作。他們喜歡在面對紛爭的時候演出假慈悲的景象

moment they have to face a conflict. Do you think that is right? Do you think the people

你覺得這是對的嗎？你覺得

who play these blame games - "Hey you are responsible for this" Do you think that works

那些玩弄指責遊戲的人：「嘿！這都是你的責任」

for you? Well, definitely not. If you throw fit of rage in the heat of the moment, you

你覺得對你行的通嗎？當然不，如果你在爭吵最激烈的時候大怒

are not protecting your future, you are ruining it. So stay focused, stay to the point and

你並不是在保護你的未來；你正在破畫壞它。所以，專注於重點上

try to get a positive outcome. Therefore it is important for you to control your emotions

並試著溝通出正向的結果。因此，控制你的脾氣是很重要的

and not let your emotions control you.

而不要讓你的脾氣控制你

Another thing that you need to make a note of is stop assuming. Well someone says something

另一件你需要記下來的事情是：停止做假設的猜想

and the next moment you start rolling your eyes with anger. well stop jumping to any

某人說了某些事後的下一刻，你就開始氣的雙眼冒火

conclusions. relax, let not your brain go numb and think negatively. Try to understand

停止直接跳至任何結論，不要讓你的大腦麻木並悲觀的思考

and give the other person a benefit of doubt. Yes, probably the other person said something

試著去了解並給予其他人懷疑的益處。是的，或許有人說的是錯的

incorrect. But, it's not necessary that it meant to blame you or it meant to put you

但是，這並不必然代表他在責怪你或是羞辱你

down. So, you need to just relax, try to understand have a chat with the other person, understand

所以，你必須先放輕鬆，試著理解並和其他人談談

and acknowledge to what they are saying and paraphrase what they just said. So this will

了解並確認他們說了些什麼，再去解釋它

also help you to put your point forward. So the next time someone just says something

這也可以幫助你將你的重點往前擺。下次有人說了些什麼

please don't jump to conclusions. Don't start think negatively, it is important for you

請不要直接跳到結論。不要開始負面思考

to acknowledge and also give a benefit of doubt to the other person.

確認並給予他人懷疑的好處是很重要的

And the last point that you need to keep in mind is approach each and every conflict as

而最後一點你需要牢記在心的是：保握每個爭吵的機會

an opportunity. Well, there are always these hidden potentials when you get into a conflict.

每次你在爭吵中，總是會有隱藏性的潛能

When you get into a conflict think that what's there in for me. Think in a positive way,

當你在爭吵中時，想想你在之中是什麼樣的。正向的去思考

because in every conflict there are differences and the moment you start arguing about it you

因為在每個爭吵中都不一樣，而當你開始爭執的那刻起

are gonna come out with different innovations. You gonna progress in what you think and the

你可能會想出新的改革。你會在你所想，和你說出來的方式中有所進展

way you talk it out. SO don't you think it is a very positive sign in having a conflict

所以，你不覺得這是一個在和人爭吵時，非常正面的徵兆嗎？

with someone, there's a potential of growth and development and if nothing works for you

這之中會有潛藏的成長和發展，而如果沒有任何對你行得通的辦法

then just go ahead show the other cheek of yours, go ahead and apologise. A timely apology

就厚著臉皮的去做，去道歉

always helps, its not gonna put you down, in fact a great apology is a sign of respect

一個及時的道歉總是會有助益的，這不是對你的侮辱，事實上，一個好的道歉代表的是

and civility. So go ahead and apologize if nothing is working out, it's not gonna put

尊重和禮貌的象徵。所以，如果沒有任何事是可以的，就去道歉吧

you down and you need to trust me on this. So learn from your conflicts and go ahead

你必須要相信我，這不是對你的侮辱。從你的爭吵中學習

and grab that opportunity in a very positive way.

以非常正向的態度抓住機會

While these workplace conflicts are very common in each and every organisation. it's up to you,

這些工作場所的紛爭在任何組織中，都是很常見的

the way you choose to deal with these conflicts. So the next time you face any conflicts, please

是你決定你要如何處理這些紛爭。當你下次遇到紛爭時

don't get nervous or scared. Go ahead and face it using these tips that you have learnt

請不要緊張或是害怕。用今天你所學到的技巧向前去面對它

today. And do not forget to subscribe our channel in order to learn more and begin your

還有，為了學習更多和開始你的成功之旅，不要忘記訂閱我們的頻道

journey to success. And I will be back soon, till then you take care and have a great day.

我很快就會回來了，在那時前，保重並有美好的一天