字幕列表 影片播放 列印英文字幕 MALE SPEAKER: Hi everyone. Thanks for coming. I hosted this talk-- I initially was introduced to Clarity Media when I was interviewing. As many of you know that the Google interview process can be a little challenging, especially from the outside. And it's even weirder when you see it from the inside. So I worked with Clarity Media to become more effective in interviews and learned how to prepare to be more effective in general in speaking. And I was able to take the things I learned from them and apply them to wedding speeches I gave, to be more effective in meetings. Even one of the wedding speeches I gave was actually in Japanese, and I don't speak Japanese. So there's a lot of really incredible stuff. So hopefully it's really useful to everyone. And a pleasure to introduce Bill McGowan. [APPLAUSE] BILL McGOWAN: Thank you. I had no idea we specialized in bilingual wedding toasts. That's actually even a surprise to me. I appreciate everybody coming. And presumably, everybody here or watching is here because you'd like to be better at public speaking or external communication. So I want to give you a bunch of tips today that I think would up everybody's game. Right off the bat, just about every year some kind of publication comes out with a list of what the biggest fears in our life are. And every year, the list stays pretty much the same. Our fear of our own mortality is usually at number one, getting on a plane is number three, and I'm sure it comes as no surprise to everybody what the number two fear is. Everybody knows that it's public speaking, right? And there are a number reasons why this can throw us and send us into angst before we have to get up and present. Most of the people we work with are on the left side of this spectrum. They either have a fear of doing it, or they can tolerate it if they're asked to do it. They're on a team and it's their responsibility. But very few people actually get a buzz from doing it. And what we tend to do is try to get people from apprehension to being OK with it. And the encouraging news is once you get to being OK with it, there is a way to actually get to the point where you enjoy it. And that's really the sweet spot, because the more you enjoy it, the more you'll raise your hand and volunteer to do it. And the more you do it, the better you'll get at it. So my key advice would be embrace every opportunity to get up and talk when somebody on your team suggests you do it. Or don't shy away from an opportunity to public speak. It's the best way to get better at it. The one thing you should definitely stay away from though is winging it. And I find this is not a strategy. Thinking that magic fairy dust is going to sprinkle down on you and you're going to be eloquent and articulate and effective and persuasive in the moment is really not realistic. And this isn't just about giving a keynote speech or giving a presentation. This about heading into a meeting where you may think, I'm probably going to be a spectator in this meeting and I'm very likely not going to be asked for my input. You can't assume that. You should even go into a meeting that you think you're going to be a spectator at with an idea of what am I going to say if somebody wheels around asks me for my opinion on this subject. Let me plan what my point of view is and make it succinct. Sometimes we work with very accomplished, grade A speakers. And we'll be in a private session with them and we'll be role playing, we'll be videotaping them. And their energy level is not that great, and I'll tell them I think you need to bump this up. You're sort of mailing it in here. And oftentimes what we'll hear from a client is don't worry, when the adrenaline is going and I'm doing the real thing, everything's going to be fine. I'll be great. And my urging to them was about practicing the same way you play for real often fell on deaf ears until the first presidential debate of the last election cycle. And if anybody has read the dissection of what happened there, the present went out to Las Vegas and he set up debate camp. And he was handed videotapes of Mitt Romney and his primary debates, and he was asked to take a look at them. Next thing you know, he was off at Hoover Dam shaking hands and doing some photo ops and he's just not engaged. And David Axelrod, his chief adviser, came up to him and he said Mr. President, we're a little concerned. You don't seem plugged in. You don't seem like you're investing the time. And the president's response to Axelrod was very much what I hear from people who realize that they have a tremendous aptitude for this. So my point is if that guy can't magically flip a switch and be great because he has short changed the prep, there's actually very little hope for the rest of us. Same thing with Bill Clinton. Somebody very close to him said best communicator I've ever known, I've ever worked with, when he was prepared. But when he wasn't and all hell was breaking loose and we were crashing in the limo on the way over to an event, it always showed up. So don't think that there is an elite crew of gifted communicators who can just mail it in and be spontaneous and great. It actually doesn't happen. And when you're rehearsing, when you're practicing a speech or presentation-- which you absolutely should do-- the four words you should never say is let's just start this again. When you make a mistake in rehearsal, don't give up. The important thing is to teach yourself how you pull out of a moment where you're having brain lock or you've lost your transition, or something's gone wrong. If you don't practice that in rehearsal, you'll never know how to do it when you get up and give the speech for real. It would be almost like a pilot in training going into a flight simulator and then just giving totally normal conditions, never making them fly through turbulence or learn how to navigate the plane in trouble. So try to force yourself through those rough patches when you're rehearsing. How many of you here battle with this? Feel anxious and you get a little sick to your stomach? It is a perfectly natural byproduct of public speaking, and it's what usually keeps us from doing it. The very simple equation is the more you're prepared, the less anxious you're going to be. It happens every single time. And you're probably going to be most nervous in the first two minutes of a presentation. Until you get your feet under you and you relax into it. So really know that opening backwards and forwards. And I mean the first line of what you're going to say. Don't leave the first 15, 20 second warm up to ad libbing. Even know that. Whenever you hear somebody at a podium who has that little shake, that little tremble in their voice which is a dead giveaway that they're nervous, those are a product of nerves. But it's also a result of not breathing properly. And when we get really nervous, we start mini hyperventilating. These short shallow breaths which actually winds up depleting our lungs of air, and that's what gives the shake to our voice. So if you find your pulse is running away with you and you're extremely nervous, find a nice quiet place down the hallway before you go on. Three or four deep yoga breaths, long intake through your nose. Hold it. Long, slow, steady exhale through your mouth. It's going to slow your pulse, it's going to replenish your lungs with air, and it's going to bring stability back your voice. Because you don't want to be up at the podium and looking like you're a wreck. But even if you don't battle real anxiety, we all get a shot of adrenaline when we get up to speak. And that can have a good result and it can have a bad result. You're probably going to talk a lot faster in the first five minutes from just being a little anxious. So make sure you come out of the gate in a nice, controlled pace. Your eye movement is going to accelerate the more nervous you are. So right now, I'm communicating directly with you. And I'm going to move off and connect with somebody else in the room. That is ultimately what you're after. What you don't want to do is what I'm doing right now, which is actually ping ponging around the room and not landing on anybody specific. I'm looking at all of these heads as an abstraction, or I'm drifting over the tops of people's heads. And it doesn't have the same level of connection that landing on people actually does. And we have all this pent up physical energy from this shot of adrenaline. And our bodies like to get rid of it. And our feet typically wind up being the portal through which we like to expunge this energy. So many times, you'll see people in front of a room doing what I call the stationary march. Which is, I'm not really moving anywhere, but I'm also not standing still. There's a lot a rocking, there's a lot of swaying. And I see this all the time. It just gives a fidgety, nervous appearance to your presentation. To avoid that, you want to stand with you weight a little bit forward on the balls of your feet. You should feel a little bit of pressure in your toes. What that does is it keeps you off your heels where you wind up swaying and rocking the most. The only place you want to be leaning is actually into the audience to connect with them. And I'm going to show you a clip of Reed Hastings who commits this. [VIDEO PLAYBACK] [END VIDEO PLAYBACK] BILL McGOWAN: Reed's feet actually never planted that entire time. They were in constant motion, and it's only because his body is trying to get rid of that excess physical energy. It looks a little antsy. And you should probably stay away from it. Good news is all that nagging we got as children was absolutely right. Don't stay up until 3 o'clock in the morning working on a presentation you have to do at 9 AM. You'd be better off going to bed early, getting up at four, and finishing it. You're going to be a lot more alert. And never do anything-- public speaking, presentation on an empty stomach. It's been proven medically that the synapses in your brain do not fire as efficiently if you don't have fuel in your body. We just talked a little bit about making sure that you're not slumped. And if you're tall-- anybody really tall in this room? Don't be apologetic about your height. There's a lot of times I see people just trying to compensate for their height. Totally own your height in the front of a room. And we talked a little bit about that connection. This is even true across a conference table when you're having a meeting. The fact of the matter is we can concentrate on what we say a lot better if we're looking into abstraction. Looking at the pattern in this rug gives me a lot more privacy to think about what I want to say than looking directly into your eyes.