Being prepared to handle the aftermath of the situation can help alleviate the stress.

對事故能先有所準備，之後會較有能力去面對它。

Here are a few simple steps to follow.

這裡有幾個遵循步驟。

First, stay calm. Call the police and give the exact location of the accident and advise if medical help is needed.

第一點: 保持冷靜，報警處理，提供確切的事故地點和是否需要醫護人員的協助。

Then, if your vehicle is not heavily damaged, move it and yourself to a safe location away from traffic.

然後，如果你的車子沒受到嚴重的損壞，就把車子移置到較安全的地方。

Once you are safe, contact your insurance agent.

一旦確保你是安全的，聯絡你的保險專員。

They will advise you on collecting the information you need and starting the claims process.

他們會要你收集相關資訊，有利於理賠的處理。

Record the facts about the accident. These will be important in determining fault and settling your claim.

記下事故真相，而這些資訊能查出是誰的過失和解決之後的理赔問題。

Take note of all vehicles involved in the accident including make and model and license plate numbers.

記下所以在這場事故中的肇事原因、車型、和車牌號碼。

Describe the damage to each and, if possible, take photos.

記錄雙方的損失，可以的話，最好是能拍照存證。

Record the names of the other drivers and gather their contact information.

記下其他的駕駛姓名，還有他們的聯絡方式。

Exchange insurance information with the other drivers including the name and telephone number of your insurance company,

與其他駕駛交換你的保險公司的名稱和電話號碼，

but do not provide specific information about your coverage.

但是不要給予他人你的保險明細。

Gather contact information from any witnesses to the accident, including passengers in the other vehicles.

留下現場目擊者還有其他乘客的聯絡方式。

Also take notes of any property damage caused by the accident and get photos, if possible.

也要記下公共設施所受到的損壞，如果可以的話最好也要拍照存證。

Most importantly, do not admit fault.

最重要的是，不要承認是自己的過失。

Whether you caused the accident or not, statements made now could be used against you later.

不管是不是你的過失，這樣的陳述之後會對你不利。

Just stick to the facts. Remember, your insurance agent and your company claim representatives

不要誇大言詞，誠實訴說。記住，你的保險專員和你的理赔人員

are there to guide you every step of the way from reporting and settling the claim to repairing the damage.

會一路幫助你，直到你解決所有的理賠相關問題。

Their job is to get you on the road to recovery as soon as possible.

他們的工作就是能確保您能盡快地再次上路駕駛。