字幕列表 影片播放
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A lot of people know this but I was born in the Republic of Georgia,
我想很多人都知道了,我出生於格魯吉亞共和國 ( 譯註:如今的東歐國家喬治亞)
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which was part of the Soviet Union for a long time.
格魯吉亞曾隸屬於蘇維埃社會主義共和國聯盟 (譯註:簡稱「蘇聯」)
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And I remember one of our relatives came to our house once and she was complaining
我記得有一次,一位親戚到我家拜訪,她抱怨著
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about having to buy bread...
買麵包的事
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She said, "There was only one type of bread my entire life,
這位親戚說:「以前,我的人生中只有一種麵包可以選
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and I was just at the store and there are a 100 different types now!
如今我到店裡,發現居然有將近 100 種麵包可以選
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I hate this government!
我恨現在的政府!
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I hate everything now!"
我恨現在所有的一切!
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And as a kid I remember thinking, "What the hell is wrong with her,"
我記得當時還是個孩子的我,想著:「她到底哪裡有毛病啊?」
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but now that I think about it, she did have somewhat of a point.
但如今回想往事,她的抱怨的確是有道理的
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Of course I don't want to live in a place where I can only buy one type of bread,
當然,我並不想住在一個只能買一種麵包的地方
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but at the same time there are disadvantages to having a 100 different breads to choose from.
然而,同時處在有一百種麵包可以選擇的情況,也是有壞處的
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And I'm pretty sure you've experienced this yourself,
我非常確定你也曾經歷類似的狀況
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but sometimes I find myself in a store in front of a 100 different types of bread,
而有的時候當我站在有一百種麵包的店前
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and I waste a lot of time just standing there having no idea what to pick.
我浪費許多時間枯站著,卻不知道該選哪些
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This is the paradox of choice. All the different choices
這就是所謂的「選擇悖論」。所有不同的選擇
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are supposed to make you better off, but they can cause paralysis
目的都是希望你可以更好,但是眼花撩亂的選擇也可能使你的思考癱瘓
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and actually make you worse off.
結果讓你越來越糟
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So now that we know what we're dealing with, let's take a look at how we can use this
所以現在我們知道要探討的主題了,讓我們一起看看。如何運用選擇權
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to sell or buy, or just make ourselves better off.
來進行買賣,或是讓我們的生活變得更好
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Let's start with selling, and I like to talk about selling
我們先從「銷售」開始探討,我很喜歡談「銷售」這一塊
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because a lot of people who watch this have a business or aspire to have one,
因為許多看影片的人,都有自己的事業,或希望能夠創業
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but at the same time, we all have to sell something to someone every single day.
但同時,我們每天都需要銷售一些物品給他人
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Any time you're trying to persuade or convince anyone with anything,
無時無刻都要試著說服,讓你的顧客願意買單
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you're selling, so it should be important and useful for everyone
你所銷售的商品,所以此影片的內容應該對你很重要,也會有所幫助
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to cultivate the ability to sell.
幫助你培養銷售能力
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Alright, so let's take a look at a study very briefly
好,我們來大略看一下這個研究
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where they were trying to promote these high-quality jams.
商人嘗試著推銷高品質的果醬
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There were two different experiments... In experiment one, they offered 24 samples.
以下是兩個不同的實驗:實驗一、實驗者提供二十四種樣本 (商家提供 24 種果醬)
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In experiment two, they offered only 6 samples.
實驗二、實驗者僅提供六種樣本 (商家只提供 6 種果醬)
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So what were the results? Well, the large number of samples attracted more people
所以結果會是如何?嗯,樣本較多的那個實驗,吸引了更多的人潮
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but in both cases,
但在兩個實驗中
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people tasted the same number of jams on average. But what happened when it came to buying?
人們平均嘗試了同樣數量的果醬。可是,在顧客購買的時候,究竟會發生什麼事呢?
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There was a HUGE difference... Only 3% of the people who were offered 24
結果有很顯著的差異…只有百分之三的人,也是有二十四種
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jams to sample from went on to buy the jam.
果醬可以選的顧客,買了果醬
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However, 30% of the people who were offered only 6 jams to sample from
然而,在只有六種果醬可選的情況下,有百分之三十的人
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went on to buy the jam. That is a huge difference!
決定買果醬。這真的差很多!
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Now let's take a look at what some restaurants do...
現在,我們來看看許多餐廳會採取的策略
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They offer you a million different items on the menu...
餐廳的菜單上有無數種菜色供你選擇
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You take a look at the menu, and it's just impossible to pick...
你看了菜單一眼,發現根本不可能做出選擇
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They have successfully paralyzed you, but they also conveniently offer you 5 specials for the day.
餐廳很成功地讓你「選擇癱瘓」,但餐廳也同時提供你五種每日特餐,可以更方便選擇
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And a lot of times,
而許多時候
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these specials will never even change.
「每日特餐」並不會真的「每日改變」
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Now what do you do? Well you've been offered something that's more managable,
現在你該怎麼辦?嗯,餐廳已經提供你更好做決定的組合了
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you're much more likely to pick from this selection,
你有更高的機會從每日特餐中選出想要的餐點
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and guess how the restaurant benefits from this?
猜猜看,餐廳如何從中得利?
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If you guessed that they sell you exactly
如果你猜,餐廳確實
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what they want with high margins, you're absolutely right.
售出高利潤的餐點,那你真的答對了!
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Let's take a look at another example and make it even more personal.
現在我們來看看另一個例子,甚至涉及更隱私一點的
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One of the most frequent things I get asked is,
我最常被問到的事情之一就是
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"Hey, can you please make a reading list of your favorite books..."
嘿,你能不能給我你的最愛書籍清單?
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And I'll definitely make it at some point, but let's take a look at
我當然會把我的書單給出去,不過讓我們先來看看
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what most people's reading list looks like. A lot of authors and mentors have a reading list,
通常一般人提供的書單會長什麼樣子:許多作家和心靈導師都有自己的閱讀書單
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but they literally put like 200 books on it.
但書單上卻有著差不多二百多本書
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Now when you take a look at that, most people are just going to be paralyzed.
現在當你看一眼這些人的書單,多數人就要崩潰了
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There's too much choice, what if you pick the wrong book?
因為實在有太多選擇,如果你選錯了書怎麼辦?
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it's really hard to pick, so guess what you're probably going to do?
從中選擇真的很難,所以猜猜看你自己通常會怎麼做?
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Not pick anything... And I'm telling you
答案是…甚麼都不選!而讓我告訴你
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this is a mistake that people, who are a million times smarter than I am, make all the time.
這是個錯誤,有許多人,甚至比我還聰明白萬倍的人,老是都會犯的錯誤
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So keeping the paradox of choice in mind, when I do make the list,
所以,請你記住「選擇悖論」。當我在製作書單的時候
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what is it going to look like? It'll probably be about ten or maybe fifteen
我會想想清單該要是什麼模樣?或許清單會涵蓋大約十本,或許十五本
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of the absolutely best books in my opinion. Now even that is too much,
我認定最經典的好書,但即使這樣還是太多本了
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but considering people will have read half of them
但我相信人們會願意讀我開出來書籍數的一半
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or possibly even more, it'll avoid the paralysis caused by 200 books.
甚至可能更多,如此一來,就避免「最愛 200」造成你的選擇癱瘓
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Imagine if you've read 9 out of 10 of the books,
想像你讀了十本中的九本
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and there's one book that you haven't read. You will most likely pick that book up.
只剩一本你還未讀過,你有很大的機會去讀那本書
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But if there were 200 different books, the decision is too hard to make and
但假如有二百本不同的書,就實在是太難做決定
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you'd just get paralyzed and probably postpone making the decision.
最後你只會崩潰,或許還無法如期完成閱讀計畫
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Now let's talk about how you can use this if you just want to make your life better...
現在,我們來談談,你該如何善用「選擇悖論」來讓你的生活變得更好
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Your number one priority is to avoid paralysis. A few months ago,
你的黃金守則就是避免「選擇癱瘓」發生。幾個月前
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I'd get up and I wasn't really sure what I wanted for breakfast.
每當我起床,我都不知道要吃什麼當早餐
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And the amount of food in my fridge could probably make a 1000 different combinations,
而在我冰箱內的食物大概可以有一千種不同組合
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so there were times when I literally spent 20 minutes
所以,我曾經真的浪費了二十分鐘
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figuring out what I was going to have for breakfast.
只為了搞清楚自己早餐到底想吃些什麼
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Now if you add that up over time, not only is it exhausting,
現在,如果你把這些猶豫思考的時間加總,不只很累人
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you're wasting a lot of time. So what do I do now when I get up?
同時也會發現自己浪費很多時間。所以,我現在起床的第一件事是什麼呢?
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Well, I have the same thing almost every morning. There are certain mornings where I don't
嗯,我決定每天早上都吃一樣的食物。有幾天,我並沒有吃一樣的食物
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and I just screw around and make a mess in the kitchen,
我就天馬行空地做著早餐,把廚房弄得一團糟
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but that's cool because that's what I want to do.
但也覺得很酷,因為我想嘗試這麼做
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This isn't about not enjoying things. It's about enjoying things even more.
天馬行空的作為並不代表我沒有盡情享受,反之,天馬行空讓我更享受製作的過程
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So for most days, I've turned something that wasted energy and
所以在大多數的日子裡,我把一些會耗盡能量的事與
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time into something that is super easy,
時間,變成一些極為簡單的步驟
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where I don't have to be paralyzed, and where I can dedicate that time and energy
這樣我就不必面臨「選擇癱瘓」,同時也可以盡情運用時間和心力
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to things that are more important and enjoyable than figuring out what I'm going to eat for breakfast.
去做更重要的事,享受其中,這比起苦思早餐要吃什麼來的好
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And this is kind of like what Steve Jobs did with wearing the same thing all the time,
而這就像史提夫.賈伯斯每天都穿同樣的衣服上班,是一樣的道理
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which I would personally never do, but if you're as indifferent with your clothes
雖然我個人不會這麼做,但如果你對自己的每日穿著毫不在意
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as I am with what I have for breakfast on a random Wednesday morning,
就像我在某個星期三早上決定吃一樣的早餐
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then this might be a good choice.
這或許會是很好的選擇
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So that's it. I hope you take this and apply it to your
所以,我講完了。希望你可以好好學以致用
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particular situation whether it be buying, selling, or just making your life better.
於特定情況,無論是在買賣,或只是讓你的生活變得更好