Name: 上班如何更清晰地說話（即使你是內曏者）！ (How to Speak More Clearly at Work (Even If You’re an Introvert))
Uploaded: 2026-01-22T18:29:49.000Z
Duration: 25 min 30 s

to 不定詞

Have you been recently told that you need to speak up more by your co workers or by your managers?

最近是不是有同事或主管跟你說，你需要多開口表達意見？

情態助動詞 A2

If so, I can understand how deflating this is because deep down you know that you are one of the hardest working people in your office.

如果是這樣，我完全懂那種失落感，因為你心裡很清楚，自己是辦公室裡最努力的人之一。

頻率副詞

You are always delivering your work on time, at a high quality.

你總是準時、高品質地完成工作。

You always have accurate facts and information and great reports.

你提供的報告總是 facts and information 準確又詳盡。

And yet at the same time, your managers, your boss, your co workers, your clients, your vendors, people that you work with, they are not seeing you as the leader that you know you're meant to be.

但同時，你的主管、老闆、同事、客戶、供應商，所有跟你一起工作的人，他們卻沒把你視為你內心知道自己應該成為的領導者。

And instead all they see you as is a hard worker.

反而，他們只把你當成一個努力工作的員工。

Another way to know this is perhaps you've been noticing that your less hard working co workers have been getting promoted or been given opportunities that you know you deserve.

另一個判斷依據是，你可能發現那些沒你那麼努力的同事，卻獲得了晉升或你覺得自己應得的機會。

Or perhaps in your latest performance review, your manager, your boss have shared with you that you do need to elevate the way that you speak, that you need to speak up more and that's going to help you to advance and grow your career.

又或者，在你最近的績效評估中，你的主管、老闆跟你說，你需要提升說話的方式，需要多開口表達，這樣才能幫助你職涯發展、向上成長。

And if you clicked on this video, it's because deep down you are naturally a little bit more quiet, a little bit more shy, you are a little bit more introverted and you're recognizing that this is hindering the way that you're performing at work.

如果你點進來看這支影片，那是因為你天生比較安靜、比較害羞、比較內向，你意識到這點正在阻礙你在工作上的表現。

And in many cases, what I've discovered in the work that I do with Quiet Achievers, that's what you are, a quiet Achiever.

在很多情況下，我在協助 Quiet Achievers（你就是一位 Quiet Achiever）時發現，

I even wrote a whole book about it called the Quiet Achiever.

我甚至還寫了一本關於這個主題的書，叫做《Quiet Achiever》。

Is that many Quiet Achievers, we are either children of immigrants or we are immigrants ourselves.

許多 Quiet Achiever，我們不是移民的子女，就是我們自己本身是移民。

And part of that is it impacts our communication because we don't necessarily feel as though we belong in the workplace with the teams that we work with.

這也影響了我們的溝通，因為我們不一定覺得自己屬於我們一起工作的團隊。

And that is all impacting this one key area of our life and that is our communication skills.

這一切都在影響我們生活中的一個關鍵領域，那就是我們的溝通技巧。

In this video, I'm going to share with you the exact process on how you can begin to communicate more clearly and confidently at work, regardless of how shy, quiet or introverted you are, so that you can eventually advance your career to the next level.

在這支影片裡，我將跟你分享一個確切的方法，教你如何在工作中更清晰、更自信地溝通，無論你多麼害羞、安靜或內向，這樣你最終才能讓你的職涯更上一層樓。

So on the agenda we are going to discuss why communication is the number one skill you need to have in this new world of AI.

所以今天的議程，我們要討論為什麼溝通是這個 AI 新世界裡你最需要具備的一項技能。

Three reasons why you struggle to communicate confidently at work and what to do about it, and

三個你溝通不夠自信的原因，以及該如何改善，還有

three key concepts on how to to elevate your communication skills and be seen as a leader and as an author, a speaker, a leadership and communication strategist.

三個關鍵概念，教你如何提升溝通技巧，讓你被視為領導者、作家、演講者、領導力和溝通策略師。

I have helped thousands of professionals over the last decade to elevate their communication, enhance their careers, and

在過去十年裡，我幫助了數千位專業人士提升他們的溝通能力、發展他們的職涯，

An example is Iris, who went from unsure uncertain in the way that she was communicating as a senior manager to now being considered seriously for director level opportunities.

像是 Iris，她從一位資深經理在溝通上感到不確定，到現在被認真考慮晉升為總監級職位。

Or Calvin, who went from struggling to talk about himself and share his value to then being able to pursue and land his senior manager opportunity and be able to communicate as a confident leader in front of other executives as a result.

或是 Calvin，他從一開始難以談論自己、分享自己的價值，到後來能夠爭取並獲得他的資深經理職位，並是以能夠在其他高階主管面前自信地展現領導者風範。

If you are interested in wanting to elevate your communication, make sure that you type the word confident in the comments down below and we'll be sure to send you the Confident Communication Guide PDF for free so that you can start enhancing your communication today.

如果你也想提升你的溝通能力，請務必在下方的留言區輸入「自信」，我們會免費寄送「自信溝通指南」PDF 給你，讓你今天就能開始增強你的溝通技巧。

So firstly, let's discuss why communication is so important and is a number one skill in this new world of AI that we're entering.

所以首先，我們要來討論為什麼溝通如此重要，以及在我們即將進入的這個 AI 新世界裡，它會是 numero uno 的技能。

Whether you like it or not, AI has already started to take over some of the responsibilities and tasks of your job and that is only going to continue as we move forward and as quiet achievers.

不管你喜不喜歡，AI 已經開始接管你工作中的一些職責和任務，而且隨著我們往前邁進，身為默默耕耘者，這種情況只會持續下去。

There is a trap that many of us are in and that is the trap of believing that our work should speak for itself.

許多人陷入了一個陷阱，那就是相信自己的工作應該自己說話。

This means that in the past and up until now, you have heavily relied on the high quality work that you've produced to demonstrate to your manager, to your manager, of your manager, that you are a hard worker, that you're diligent and that you deserve the promotion and the opportunities.

這表示過去到現在，你一直高度依賴你產出的高品質工作，來向你的主管、主管的主管證明你很努力、你很勤奮，而且你值得升遷和機會。

But what happens when AI starts to do that work and at the same, or maybe even higher quality than what you've been producing or what's left?

但當 AI 開始做這些工作，而且品質跟你的產出一樣，甚至更高，或是剩下的工作時，會發生什麼事呢？

The truth is, if AI is taking over, your job will need to shift too.

事實是，如果 AI 在接管，你的工作也需要跟著轉變。

And that means you also need to shift as a result.

And so that means that if you want to be seen as a valuable, needed employee, then you need to hone in and nurture and harness and improve on the skills that AI cannot replicate.

所以，如果你想被看見是個有價值、不可或缺的員工，你就需要專注、培養、運用並提升 AI 無法複製的技能。

The ability to guide, lead, direct, connect with others in a genuine way.

能夠引導、領導、指揮，並以真誠的方式與他人連結的能力。

In other words, your communication skills.

換句話說，就是你的溝通技巧。

Let's discuss the three key reasons why you struggle so much to communicate confidently at work.

我們來聊聊為什麼你在工作中這麼難自信溝通的三個關鍵原因。

Reason number one is that your anxiety and nervousness takes over and it freezes up your voice.

第一個原因是，你的焦慮和緊張感會壓倒一切，讓你的聲音凍結。

Words can't get out the way that you want them to.

說出來的話無法像你期望的那樣表達。

This is the most common reason that I hear from quiet achievers and it's that when you walk into a meeting and you sit down and you're about to share your opinion, your idea, for whatever reason, when it gets once it gets to your turn, your body freezes up, you experience extreme anxiety and it's as if you're choking on your words and whatever message or idea you want to deliver just comes out choppy.

這是許多默默耕耘者最常告訴我的原因，就是當你走進會議室坐下，準備分享你的意見、想法時，不知為何，輪到你的時候，你的身體就僵住了，你會感到極度焦慮，彷彿被自己的話噎到，而你想傳達的任何訊息或想法都變得斷斷續續。

It doesn't come out cohesive, it doesn't come out in a coherent, composed way, and

說出來的內容不連貫，也不條理分明、從容不迫，

you end up feeling defeated and deflated at the end of it.

Communication isn't actually your problem, because the truth is, communication is actually a byproduct of something much deeper.

溝通其實不是你的問題，因為事實上，溝通是更深層次的東西所產生的結果。

Communication is a byproduct of how you feel about yourself, what you say to yourself, and

溝通是你如何看待自己、你對自己說了什麼，以及

你對自己有什麼信念的副產品。

If at a deeper level, you are feeling calm, at ease, grounded, confident, within yourself, within your message, within what you have to share and say, then naturally your body will relax into that knowing and your voice will open up and you'll be able to express the words calmly, clearly, coherently.

如果在更深層次上，你感覺平靜、自在、穩重、自信，對自己、對你的訊息、對你必須分享和說出的內容都充滿信心，那麼你的身體自然會放鬆，進入那種瞭然於心的狀態，你的聲音也會打開，你就能夠平靜、清晰、連貫地表達。

But if at a deeper level, you are struggling to feel that you belong in the room, you feel that you perhaps don't have enough knowledge to share, or that your ideas aren't worthy at some level, in some way, shape or form, that impacts your ability to communicate.

但如果在更深層次上，你覺得自己不屬於這個場合，你覺得自己可能沒有足夠的知識可以分享，或者你的想法在某種程度上、以某種方式、以某種形式不夠有價值，這都會影響你的溝通能力。

So this is why I say communication is a byproduct.

這就是為什麼我說溝通是個副產品。

The root issue goes much deeper, beneath the surface.

根本問題要深得多，在表面之下。

And in this diagram, you can see that I've shared exactly this concept.

在這張圖裡，你可以看到我分享了完全相同的概念。

It's a diagram I've created where at the top of the iceberg, you can see that you believe I just need to improve my communication skills.

這是我製作的一張圖，在冰山頂端，你可以看到你認為我只需要提升溝通技巧。

But beneath the iceberg, in the deeper waters, you're seeing that it's related to a whole slew of issues as to why your communication is not at optimal levels.

但在冰山之下，在更深的水域，你會發現這與一系列問題有關，導致你的溝通沒有達到最佳狀態。

And this is what we address in the Quiet to Confident program.

這就是我們在「從安靜到自信」計畫中處理的部分。

We get beneath the surface, we start to dig beneath the surface.

我們會深入探究，挖掘表面之下。

Because the truth is, you cannot solve any issues at a surface level permanently.

因為事實是，你無法永久解決任何表面層次的問題。

If you want to resolve them at a permanent level, you have to go deep.

如果你想永久解決它們，你必須深入。

And so in the Quiet to Confident program, we ask the right questions, we dig deep, we look at what are the root reasons, and

所以在「從安靜到自信」計畫中，我們會問對的問題，深入挖掘，看看根本原因是什麼，而且

So everyone's reasons for why they struggle to communicate confidently, it differs for each person.

所以每個人之所以在自信溝通上遇到困難，原因都因人而異。

However, once we're able to unlock that, then you'll be able to express yourself in a more calm, confident, composed way.

但一旦我們能解開這個，你就能更平靜、自信、從容地表達自己。

And a very simple tip that I can give you right now that you can start using to try to investigate and get to the root of your anxiety is to simply ask yourself a question.

我現在可以給你一個非常簡單的小技巧，讓你開始試著去探究和找出焦慮的根源，那就是問自己一個問題。

And that question is, what am I telling myself?

那個問題是，我告訴自己什麼？

What am I choosing to Say to myself, at a deep level, that's causing me to feel nervous, that's causing me to feel anxious.

我選擇對自己說什麼，在深層次上，這讓我感到緊張，這讓我感到焦慮。

By being willing to turn inward and investigate and look at that deeper level reason, you start to break it up.

透過願意向內看、去探究、去看看那個深層次的原因，你就會開始瓦解它。

You start to unlock the root of that nervousness, that anxiety.

你就會開始解開那份緊張、那份焦慮的根源。

And over time, the more that you do this, you will see, you will find that you will feel much more at ease and calm and comfortable in your own skin.

隨著時間過去，你做得越多，你就會看到、你會發現自己會更自在、更平靜、更舒服。

But it starts with that deep inner self investigation.

但一切都始於那份深層的自我探索。

All right, moving on to reason number two as to why you struggle to communicate confidently at work is that you believe that the results of your work should be enough.

好的，我們來看看第二個原因，為什麼你在工作上溝通時會缺乏自信，那就是你認為你的工作成果就夠了。

This is something that I see very often with quiet achievers, especially those of us, like I said earlier, who are immigrants or children of immigrants.

這是我經常看到的情況，特別是那些默默努力的人，就像我前面說的，像是移民或移民二代。

We're born in maybe Asian cultures, South Asian cultures, African cultures, Eastern European cultures, anything that's non Western.

我們可能出生在亞洲文化、南亞文化、非洲文化、東歐文化，任何非西方的文化。

Basically where we were told growing up that you need to just work hard, put your head down, don't speak out of line, don't talk back, don't share your opinions.

基本上，我們從小就被教導要努力工作、埋頭苦幹、不要多嘴、不要頂嘴、不要分享你的意見。

As long as you are being humble and you are doing the work that you need to do that will lead to success.

只要你謙虛並做好你該做的事，就能成功。

And what happens is we carry this mindset of I just need to work hard, put my head down, do what I need to do into the workplace.

結果就是，我們把這種「我只要努力工作、埋頭苦幹、做好我該做的事」的心態帶進了職場。

是的，這會讓你達到一定的程度。

You know, as a junior, you will get to a certain level if you work really hard in your job.

你知道，身為基層員工，如果你在工作上非常努力，你會達到某個程度。

Your boss will notice you, your manager will notice you, and

你的老闆會注意到你，你的經理也會注意到你，

eventually you might make it to senior analyst level or so senior specialist level.

最終你可能會晉升到資深分析師或資深專員的等級。

But when you're trying to get to that management level, maybe you've even gotten to management level from working hard.

但當你試圖晉升到管理階層，甚至可能已經從努力工作中爬到管理階層了。

Once you get to sort of that mid management level, that's where a lot of quad achievers start to feel stuck.

一旦你爬到中階管理層級，很多追求成就的人就會開始覺得卡住了。

They start to feel stagnant in their careers because they're putting in all this effort and doing all this work similar to how they've been doing for the last five years.

他們會覺得職涯停滯不前，因為他們付出了所有努力，做了很多工作，就像過去五年一樣。

And yet it's not getting them any more results or opportunities.

但這並沒有為他們帶來更多成果或機會。

If anything, they're finding that they're seeing their co workers get those opportunities, the co workers who aren't working as hard.

甚至，他們可能會發現，他們的同事，那些沒有那麼努力的同事，卻獲得了那些機會。

But maybe, maybe there's something about the way that they're showing up, the way that they're communicating, the way that they're connecting with the individuals in the company that is different from how you are.

但或許，或許是他們展現自己的方式、溝通的方式、與公司裡的人建立連結的方式，跟你不一樣。

And so you're noticing that something needs to shift.

所以你注意到有些東西需要改變。

And that is this idea that hard work alone is Enough, because we all know it.

那就是「光靠努力工作就夠了」這個想法，因為我們都知道。

So try to think of it this way and to remember that your quality of work is only 50% of the equation to career success and advancement.

所以試著這樣想，並記住你的工作品質只佔職涯成功和晉升方程式的 50%。

The other 50% is your ability to connect and communicate with your colleagues, teams and bosses.

另外 50% 是你與同事、團隊和老闆建立連結和溝通的能力。

In other words, it's no longer about just hard work.

換句話說，這不再只是關於努力工作。

It's also about the relationships that you are able to build and develop.

這也關乎你能夠建立和發展的人際關係。

And I know as an introvert, I know as a quiet achiever, this is the last thing that you really prioritize or care about.

我知道，身為一個內曏者，身為一個默默耕耘的人，這可能是你最不優先考慮或在意的事情。

But this is the biggest mindset shift that needs to happen is that you need to start prioritizing, getting to know the people around you, conversing with them, because they need to know your name, they need to know your face, they need to know what you're up to, so that in the future, when opportunities arise, they'll see that you have what it takes for that other opportunity that you want to pursue.

但這是一個最大的心態轉變，你需要開始優先考慮認識你身邊的人，和他們交談，因為他們需要知道你的名字，需要知道你的臉，需要知道你在做什麼，這樣未來有機會出現時，他們就會看到你具備了追求另一個機會的實力。

If people don't know who you are, if you are invisible, it does not matter how hard you are working, it will go unnoticed.

如果人們不知道你是誰，如果你是隱形的，那麼你多努力工作都沒用，也不會被注意到。

They're actually very focused on themselves, just as you're focused on yourself.

他們實際上非常專注於自己，就像你專注於自己一樣。