Hello.

你好

How are you doing?

你好嗎？

Thank you for having us.

感謝您邀請我們。

We're going to be hosting Sophie.

我們將接待索菲。

Sophie, come.

索菲，過來

She'll be co-hosting with us today.

她今天將與我們共同主持節目。

She's such a good host.

她真是個好主人。

And this is your house.

這是你的房子

This is my house.

這就是我家。

Love it.

我喜歡

Yeah, here we are.

是的，我們到了。

This is the infamous Airbnb of all Airbnbs.

這裡是臭名昭著的 Airbnb 中的 Airbnb。

This is.

這是

This is where it all happens.

這就是一切發生的地方。

I love your coffee table book game.

我喜歡你的茶几書遊戲。

I'm, like, really into coffee table books.

我非常喜歡茶几上的書。

Oh, yeah.

哦，是的

It's cool, right?

很酷吧？

Yours are pretty good.

你的很不錯。

There's a lot of, like, cool design books here and, like, a lot of memorabilia.

這裡有很多很酷的設計書籍，還有很多紀念品。

Like, there's Obama O's.

比如，有奧巴馬的 "O"。

This is literally how we funded the company.

這就是我們為公司提供資金的方式。

We sold collectible breakfast cereal.

我們賣可收藏的早餐麥片。

And you became cereal entrepreneurs.

你們成了穀物企業家。

Yes.

是的。

I think I've heard you say that.

我想我聽你說過。

You'll see that one's autographed by the actual President Obama.

你會看到那張有奧巴馬總統的親筆簽名。

Oh, wow.

哦，哇

And you handmade these, right?

這些都是你手工製作的，對吧？

We handmade these.

這些都是我們手工製作的。

We designed these with a team.

我們是和一個團隊一起設計的。

And I literally hot glued this one myself.

這是我自己用熱熔膠粘的。

Joe made me this one.

喬給我做了這個。

This is my IPO gift.

這是我的 IPO 禮物。

This would be my kid's favorite.

這會是我孩子的最愛。

Chesky's charms.

切斯基的魅力

Chesky's charms.

切斯基的魅力

Chesky's chips.

切斯基的籌碼

Chesky's charms.

切斯基的魅力

I love this house.

我愛這所房子。

It's beautiful, honestly.

老實說，它很美。

It's gorgeous.

太美了

And it's a nice balance because, you know, I live alone.

這是一種很好的平衡，因為，你知道，我一個人住。

I don't want, like, a, you know, weird tech McMansion.

我不想要那種，你知道的，怪異的科技住宅。

You know, the big super modern.

你知道的，超級現代的大傢伙。

I'm not going to name names.

我就不點名了。

But, you know, people my age buying $100 million homes.

但是，你知道，像我這樣年紀的人都會買價值一億美元的房子。

Yeah, yeah, yeah.

是啊，是啊，是啊。

Not my thing.

我不喜歡

What's it been like playing host so far?

到目前為止，擔任東道主的感覺如何？

Oh, my God.

我的天啊

It's been a lot of fun.

這很有趣。

I'm a co-host.

我是聯合主持人。

I got Sophie Supernova.

我得到了蘇菲-超新星

That's true.

沒錯。

She's a nearly one-year-old, two-year-old golden retriever.

它是一隻快一歲大的兩歲大的金毛獵犬。

It's been cool because I haven't really hosted that much since the early days.

這很酷，因為從早期開始，我就沒怎麼主持過活動了。

You're kind of busy.

你有點忙

You're running a multi-billion dollar company.

你在經營一家市值數十億美元的公司。

Like, what made you want to make time for this?

比如，是什麼讓你想擠出時間來做這件事？

I never wanted to be one of those CEOs that's kind of an ivory tower just looking at data and spreadsheets all day.

我從來不想成為那種象牙塔裡整天盯著數據和電子表格的首席執行官。

When you first build a company, you make something usually for yourself.

初建公司時，你通常會為自己做一些事情。

People aren't just numbers.

人不僅僅是數字。

They're people.

他們是人。

And that means that you need to be emotionally connected to what you're doing.

這就意味著，你需要在情感上與你正在做的事情聯繫在一起。

I understand when hosts are complaining about something or your customer is complaining, what do they mean?

我明白，當主人或客戶抱怨時，他們是什麼意思？

So that's, like, the main reason I did it.

這就是我這麼做的主要原因。

But then there was another reason I wasn't expecting, which was it's fun.

不過，還有一個我沒想到的原因，那就是它的趣味性。

It was crazy to think you were going to rent your house to a stranger or that you were going to stay in some stranger's house.

把自己的房子租給陌生人，或者住在陌生人的房子裡，這種想法太瘋狂了。

And now it's just what we do.

現在，這就是我們的工作。

Yeah.

是啊

Does the level of human openness to that idea still surprise you?

人類對這一想法的開放程度是否仍然讓你感到驚訝？

I think I'm less a visionary than an expeditionary in the sense that I didn't have a vision.

我覺得我與其說是一個遠見者，不如說是一個遠征者，因為我沒有遠見。

I discovered something.

我發現了一些東西。

One weekend I couldn't pay rent.

有一個週末，我付不起房租。

I decided to let people in my house only to make money for the most part.

我決定讓人們住進我的房子，主要是為了賺錢。

I thought it would be fun.

我覺得這會很有趣。

And I ended up becoming friends with these people.

最後，我和這些人成了朋友。

And it made me realize that, like, these homes are these private spaces that you never let anyone in.

這讓我意識到，這些房子都是私人空間，你永遠不會讓任何人進入。

But you understand why.

但你明白為什麼。

There's no trust.

沒有信任。

And we thought, well, if we could solve a system of trust and make them not feel like strangers, this would be an idea that spread around the world.

我們想，好吧，如果我們能解決信任體系的問題，讓他們不再覺得自己是陌生人，這個想法就會在全世界傳播開來。

I think we have trouble imagining sociological changes, sometimes harder than technological changes.

我認為我們難以想象社會變革，有時比技術變革更難。

We can all imagine things getting bigger, faster.

我們都能想象事情變得更大、更快。

But it's hard to imagine us changing behavior.

但很難想象我們會改變行為。

But Airbnb has actually been a big part of, like, maybe a major sociological change.

但實際上，Airbnb 是社會學重大變革的一個重要組成部分。

Probably.

也許吧

I mean, it's been now been used 1.4 billion times.

我是說，它現在已經被使用了 14 億次。

And if you had told me when we first started that 1.4 billion people from 220 countries and regions would live together, that on a typical night we'd have nearly the population of Los Angeles staying together.

如果你在我們剛起步的時候就告訴我，來自 220 個國家和地區的 14 億人將生活在一起，在一個典型的夜晚，我們將有近乎洛杉磯的人口住在一起。

People from the Middle East and Texas.

來自中東和德克薩斯州的人

Like, cultures you wouldn't necessarily think mixing together.

比如，你不一定會想到要混合在一起的文化。

I think we all would have said you were crazy.

我想我們都會說你瘋了。

It's like most tech companies have to understand laws of physics.

這就像大多數科技公司必須瞭解物理定律一樣。

We call these first principles.

我們稱之為第一原則。

And we also have to know a different law, which is a law of human nature.

我們還必須瞭解另一種法則，即人性法則。

Like, who are we at a very basic level?

比如，在最基本的層面上，我們是誰？

And if you can start to understand that, then you can start to design for people.

如果你能開始理解這一點，那麼你就能開始為人們設計。

You know, obviously, the pandemic hits.

很明顯，大流行病來襲了。

Travel comes to a screeching halt.

旅行戛然而止。

The majority of your revenue almost vanishes.

你的大部分收入幾乎消失殆盡。

Also, nobody wants to see other people.

此外，沒有人願意看到其他人。

Right.

對

In that moment, did it feel like you were standing on the edge of a cliff?

那一刻，你是否感覺自己站在懸崖邊上？

I thought we had made it before the pandemic.

我以為我們在大流行之前就已經成功了。

You know, we had a business that was doing, like, let's call it $35 billion in sales.

你知道，我們曾有一家銷售額高達 350 億美元的企業。

That's more than Starbucks.

這比星巴克還多。

That's almost like the size of Nike.

這幾乎相當於耐克公司的規模。

If you had told me in, like, the 1980s growing up we'd have a business that big, I'd be like, you're totally crazy.

如果你在 20 世紀 80 年代告訴我，在我成長的過程中，我們會有這麼大的生意，我會說，你完全瘋了。

I thought we're making it.

我以為我們成功了

We're working on IPO.

我們正在進行首次公開募股。

To then lose 80% of it in eight weeks?

然後在八週內損失 80%？

I mean, you remember there were articles like, is this the end of Airbnb?

我是說，你還記得有文章說，這是 Airbnb 的末日嗎？

Will Airbnb exist?

Airbnb 會存在嗎？

I got to tell you, like, that changed my life.

我得告訴你，這改變了我的生活。

And it changed my life and the company for the better. You ever hear people say, like, they had a near-death experience and they had this moment of clarity?

它改變了我的生活，也讓公司變得更好。 你有沒有聽人說過，他們有一次瀕死經歷，然後他們有了這一刻的清醒？

Well, thankfully, I've never had that.

幸好，我從來沒遇到過這種情況。

But I felt like I got that clarity from a business perspective.

但我覺得，從商業角度來看，我得到了清晰的認識。

How did you change as a person?

作為一個人，你發生了哪些變化？

We'll see.

我們拭目以待。

My hair is a little grayer.

我的頭髮有點灰白。

But I think I really grew up during the pandemic.

但我認為，我是在大流行病期間真正成長起來的。

I think I felt my responsibility more.

我想我更能感受到自己的責任。

Employees worried about their jobs.

員工擔心自己的工作。

Investors worried about their investment.

投資者擔心自己的投資。

Guests were worried about if they can get their money back when they're traveling.

客人們擔心旅行時能否拿回錢。

And they were all reaching out to me at the same time.

他們同時向我伸出援手。

And not in a low-key, composed way.

而且不是以一種低調、沉著的方式。

And I remember my board member, Ken Chenault, who's the CEO of Amex, he was CEO during 9-11 in the financial crisis of 2008.

我記得我的董事會成員肯-切諾特（Ken Chenault）是運通集團的首席執行官，他在 2008 年金融危機期間的 "9-11 "事件中擔任首席執行官。

And he basically said, I've been through two of the biggest crises of my lifetime, and this is 10 times bigger than either of them.

他基本上是說，我經歷過我一生中最大的兩次危機，而這次危機比這兩次危機都要大十倍。

He said, this is your defining moment as a CEO.

他說，這是你作為首席執行官的決定性時刻。

And I think I had lessons that have now been seared in my brain, and I'm never going to forget them.

我想我的教訓現在已經深深地印在了我的腦子裡，我永遠也不會忘記它們。

What are the lessons?

有哪些經驗教訓？

The first thing I learned is who people really are.

我學到的第一件事就是人的真面目。

The good news is that the vast majority of people turned out to be great people.

好在絕大多數人都是好人。

I learned to focus the entire company and point them, every single person, to one direction.

我學會了讓整個公司集中精力，讓他們每個人都朝著一個方向前進。

And I learned to stop apologizing about how I wanted to run the company.

我學會了不再為自己想如何經營公司而道歉。

Because you hire people, and they come from Google, Apple, Microsoft, Amazon, and they bring their way with them.

因為你僱傭的人來自谷歌、蘋果、微軟、亞馬遜，他們會帶來自己的方式。

And what I realized I was doing was trying to find some midpoint between how I wanted to run the company and how they wanted to run the company, which actually made everyone miserable.

我意識到，我所做的是試圖在我想如何管理公司和他們想如何管理公司之間找到一箇中間點，這實際上讓每個人都很痛苦。

It's like I had to go into wartime mode.

我好像不得不進入戰時模式。

And the crazy thing was, as I took more command, more control, became more decisive, more bossy, so to speak, I think people were happier because they had clarity and direction.

最瘋狂的是，隨著我掌握了更多的指揮權、控制權，變得更加果斷、更加專橫，我覺得人們更加快樂了，因為他們有了明確的方向。

And then the tide turned, or maybe it's like the Titanic didn't hit the iceberg.

然後潮水轉向，或者就像泰坦尼克號沒有撞上冰山一樣。

You go public, Airbnb goes public.

你上市，Airbnb 也上市。

It's the end of 2020.

現在是 2020 年底。

I'm interviewing you live.

我正在現場採訪你。

You can't even speak.

你甚至不能說話。

Like, you're completely tongue-tied.

比如，你完全張口結舌。

I actually want you to watch it.

其實我是想讓你看的。

It's such a moment.

就是這樣一個時刻。

We just got indication on your opening price.

我們剛剛得知你們的開價。

Shares indicated to open right now at $139 a share, which is more than double what you priced at.

股票開盤價為每股 139 美元，是你們定價的兩倍多。

I mean, are you at all concerned about froth?

我是說，你會擔心保麗龍嗎？

What do you think about that number and the potential that you're leaving billions of dollars on the table?

你如何看待這個數字，以及你有可能將數十億美元留在桌面上？

That's the first time I've heard that number.

這是我第一次聽到這個數字。

In April, we raised money, and it was a debt financing. That price would have priced us around $30.

四月份，我們籌集了資金，而且是債務融資。 當時的價格約為 30 美元。

So I don't know what else to say.

所以我不知道還能說什麼。

Wow.

哇

I haven't watched that in a long time.

我很久沒看了。

Wow.

哇

That actually makes me a little emotional.

這讓我有點激動。

What's going through your head in that moment?

那一刻，你腦子裡在想什麼？

I think that moment, it was like my hard drive crashed.

我覺得那一刻，我的硬盤就像崩潰了一樣。

And I think it's that, like, the pandemic happens.

我認為是這樣的，比如，大流行病發生了。

We have this emergency board meeting.

我們要召開緊急董事會

All of a sudden, I realize, like, this is going to be a 24-hour thing.

突然間，我意識到，這將是一件 24 小時的事情。

And I probably never stopped at any point to think of anything.

我可能從來沒有停下來想過什麼。

You took a whole year, and you made it like a 15-second trailer.

你花了整整一年的時間，把它做成了一個 15 秒的預告片。

And I was like, oh, my God.

我當時想，哦，天哪。

And maybe at that moment, it all hit me.

也許就在那一刻，我突然明白了一切。

This is just so crazy.

這太瘋狂了

Your interview went viral.

你的採訪被瘋傳

It did.

的確如此。

People could see it hit you.

人們會看到你被擊中。

Yeah, yeah, yeah.

是啊，是啊，是啊。

My eyebrows went to the top of my head.

我的眉毛都豎到了頭頂。

And I didn't know they went that high.

我也不知道他們會去那麼高的地方。

That was one of the most surprising moments of my life.

那是我一生中最驚喜的時刻之一。

I'm not usually speechless.

我通常不會啞口無言。

I mean, 2020 was an intense and emotional year, and that was the capstone.

我的意思是，2020 年是緊張而又充滿感情的一年，而這一年是頂點。

Did you ever think about where Airbnb would be if the pandemic didn't happen?

你有沒有想過，如果大流行沒有發生，Airbnb 會是什麼樣子？

That's the crazy thing.

這就是瘋狂之處。

Like, your culture is often forged in your darkest moments.

就像，你的文化往往是在你最黑暗的時刻形成的。

I think people think of culture as, like, you know, the perks, yoga, free food, snacks.

我認為，人們認為文化就是，比如，你知道的，福利、瑜伽、免費食物、零食。

No, culture are the shared behaviors that you all have based on lessons you've learned together.

不，文化是你們共同的行為，是基於你們共同學到的經驗教訓。

And the lessons you remember most are during the moments of trials and tribulations, the things that forge you.

而你最難忘的教訓是在磨難和考驗的時刻，是那些鍛造你的事情。

We basically made, like, five years of progress in, like, six months.

我們基本上在六個月內取得了五年的進展。

And you can't ask for an occasion like that.

這樣的場合是求之不得的。

You can only hope that if it happens, you will rise.

你只能希望，如果發生這種情況，你會站起來。

We've seen a lot of founder-CEOs step back, whether it's Amazon, Google, Twitter, Pinterest, Slack.

無論是亞馬遜、谷歌、Twitter、Pinterest 還是 Slack，我們已經看到很多創始人兼首席執行官退居幕後。

You're still here.

你還在這裡

I think when I was starting out, I think I was afraid to run a giant company.

我想，在我創業之初，我害怕經營一家巨型公司。

But the thing that's most surprised me is I have more excitement today than I did when I was in Y Combinator.

但最讓我驚訝的是，我今天比在 Y Combinator 時更興奮。

The job today as a public company CEO is more fun than the job as a private company CEO.

如今，上市公司首席執行官的工作比私營公司首席執行官的工作更有趣。

I feel like I often hear the opposite.

我覺得我經常聽到相反的說法。

You often do, because, you know, by the time you run a public company, you're trying to appease shareholders.

你經常這樣做，因為，你知道，當你經營一家上市公司時，你要努力安撫股東。

You're trying to appease employees.

你在試圖安撫員工。

You're negotiating.

你在談判

I stopped obsessing over making money, and we ended up generating $3.5 billion in free cash flow.

我不再執著於賺錢，我們最終產生了 35 億美元的自由現金流。

There's a paradox there.

這是一個悖論。

I like to tell entrepreneurs, I think of the growth of your company.

我喜歡對創業者說，我為你們公司的發展著想。

You have to grow faster than that.

你的成長必須比這更快。

And if you don't grow faster in your company, then your company is going to be pulling you.

如果你不能在公司裡更快地成長，那麼你的公司就會拖累你。

And then you're going to eventually be holding it back.

然後，你最終還是會拖後腿。

Does it ever feel like this immense responsibility that you have to stay, or does it feel like a burden?

你是否曾覺得必須留下來是一種巨大的責任，還是一種負擔？

I only want to keep doing this if I'm the best person to do this.

只有當我是最適合做這件事的人時，我才想繼續做下去。

And the interest in me is the longer I do it, the more I probably become the best person, because I have both the history of the founder, being a founder, that you can never replace.

我的興趣在於，我做得越久，我可能就越成為最合適的人選，因為我既有創始人的歷史，又是創始人，這是你永遠無法取代的。

And my biggest weakness was probably I was young and I didn't have a lot of experience, but now I have that too.

我最大的弱點可能就是年輕，沒有太多經驗，但現在我也有了。

I think that our day is just getting started.

我想，我們的一天才剛剛開始。

We're like phase one, have an idea, bring it to market, get product market fit.

我們就像第一階段，有一個想法，把它推向市場，讓產品適應市場。

Phase two, hyper growth.

第二階段，超速增長。

Phase three, become a public company and generate profit and be a real company.

第三階段，成為上市公司，創造利潤，成為一家真正的公司。

Phase four, reinvent yourself.

第四階段，重塑自我。

Extensively, I'm an entrepreneur and a business person, but I think of myself as kind of designing and making.

從廣義上講，我是一個企業家和商人，但我認為自己是一種設計和製造者。

And the reason I have more fun now is because now it's more creative than it used to be.

我之所以現在玩得更開心，是因為現在比以前更有創造力了。

Are you an artist, designer first and CEO second?