Yes, sure, I can get her for you.

是的，當然，我可以幫你找到她。

Please wait here a minute.

請在這裡稍等片刻。

Hello, my name is Alice White.

你好，我叫愛麗絲-懷特。

I'm the sales manager.

我是銷售經理。

How can I help you?

我能為您做什麼？

Hello, I'm Pamela Young and I want to make a complaint about one of your products which I bought yesterday.

您好，我是 Pamela Young，我想投訴昨天購買的貴公司的一款產品。

Which product are you referring to?

您指的是哪種產品？

I used this moisturizer which proved harmful to me.

我用過這種保溼霜，結果證明對我有害。

In what way it proved harmful?

它在哪些方面被證明是有害的？

Right after using it, I got a skin rash.

剛用完，我的皮膚就起了疹子。

You can clearly see it.

你可以清楚地看到它。

This has never happened to me before.

我以前從未遇到過這種情況。

Well, you can't be sure it was caused by our product.

你不能肯定是我們的產品造成的。

The skin allergy may be caused by something else, like some food for example.

皮膚過敏可能是由其他原因引起的，比如食物。

Our products are made according to the highest industry standards.

我們的產品按照最高行業標準制造。

I know for a fact that it was caused by your product.

我知道這確實是你們的產品造成的。

I don't have any food allergies.

我沒有任何食物過敏症。

The quality of your product is not good.

你們的產品質量不好。

Believe me, the quality of our product is very good.

相信我，我們的產品質量非常好。

We have our own laboratory where we do various tests to ensure the best quality of our products and services.

我們擁有自己的實驗室，在那裡進行各種測試，以確保我們的產品和服務達到最佳品質。

Your company is cheating its customers.

貴公司在欺騙客戶。

We are not cheating our customers.

我們沒有欺騙客戶。

Our products are not harmful in any sense.

我們的產品不會對人體造成任何傷害。

Very well then, I'll take this case to the Consumer Protection and prove that you are scammers that cheat people out of money.

很好，那我就把這個案子提交給消費者保護局，證明你們是騙人錢財的金光黨。

There's no need to go that far.

沒必要走那麼遠。

We're sorry for the inconvenience and we'll give you a refund right away.

很抱歉給您帶來不便，我們會立即為您退款。

We'll also pay for a consultation with the dermatologist.

我們還將支付皮膚科醫生的諮詢費。

Is that okay with you?

你覺得可以嗎？

Now you're talking.

這才對嘛。

Rob, I have a terrific business idea.

羅伯，我有一個非常棒的創業想法。

Oh really?

真的嗎？

I'm all ears.

我洗耳恭聽。

We can open a juice bar.

我們可以開一家果汁吧

Come again?

再來嗎？

A juice bar?

果汁吧？

What exactly is that?

那到底是什麼？

It's a small shop or stand that sells fruit and vegetable juices that are freshly squeezed.

這是一家出售鮮榨果蔬汁的小店或攤位。

It can be a kiosk, a juice cart, or a juice truck.

它可以是福利社、果汁車或果汁卡車。

Fresh healthy juices are very popular.

新鮮健康的果汁非常受歡迎。

It is a business with a low startup cost.

創業成本低。

Does this idea appeal to you?

這個想法吸引你嗎？

Well, sort of.

算是吧。

But who is going to buy juice from a stand on the street?

但誰會去街上的小攤上買果汁呢？

People who are concerned with their health and who want to increase their energy levels.

關注自身健康並希望提高能量水準的人。

We're going to make so much money.

我們會賺很多錢的。

I'm sure it will be a successful business.

我相信這將是一項成功的事業。

Calm down.

冷靜點

Don't get carried away.

不要得意忘形。

How are people going to know about our juice bar?

人們如何知道我們的果汁吧？

You're going to have your cousin make a website for us.

你要讓你表弟給我們做一個網站。

He works in IT.

他在 IT 部門工作。

You can also print posters and flyers and put them everywhere.

您還可以印製海報和傳單，隨處張貼。

Okay, what else?

好吧，還有什麼？

You're going to buy a juice machine, a blender, an ice machine, cups, bowls, and straws.

你要買果汁機、攪拌機、製冰機、杯子、碗和吸管。

All these things must be very expensive.

所有這些東西一定非常昂貴。

Yeah, but just think of all the profit a juice bar can make.

是啊，但想想果汁吧能賺多少錢吧。

But first you'll have to apply for a permit at City Hall.

但首先，您必須向市政廳申請許可證。

And then rent a space that includes a sink for washing and preparing the fruits and vegetables.

然後租用一個包括水槽的空間，用於清洗和準備水果和蔬菜。

Wow, I'm sure I'm going to do a lot for this juice bar.

哇，我肯定會為這個果汁吧做很多事。

Are you going to do anything?

你打算做什麼嗎？

Yes, I'm going to make the design of the bar.

是的，我要設計酒吧。

Its name is going to be Paul's Juice Bar.

它將被命名為 "保羅果汁吧"。

Haha, that's a good one.

哈哈，說得好。

Hi, what can I get for you today?

您好，今天需要點什麼？

Hey there, I'd like a whole wheat loaf and a sourdough loaf, please.

你好，請給我一個全麥麵包和一個酸麵糰麵包。

Sure thing.

當然

You want them sliced?

要切片嗎？

Yeah, sure.

是的，當然。

Okay, anything else?

好吧，還有別的嗎？

I'd also like dessert, but I'm not sure what to get.

我還想吃甜點，但不知道吃什麼好。

Everything in the case looks delicious.

箱子裡的東西看起來都很美味。

As you can see, we have a lot of different types of donuts, cookies, cupcakes, and cakes over here.

正如您所看到的，我們這裡有很多不同類型的甜甜圈、餅乾、紙杯蛋糕和蛋糕。

Oh, that cake over there looks wonderful.

哦，那邊的蛋糕看起來棒極了。

This one?

這個？

It's a berry cake with vanilla buttercream and juicy fresh berries.

這是一款漿果蛋糕，配以香草奶油蛋糕和多汁的新鮮漿果。

It's very sweet and refreshing.

它非常甜美清爽。

I got all the berries at my local farm.

我的漿果都是在當地農場買的。

If you like chocolate, you may like this one over here with the frosting and sprinkles.

如果你喜歡巧克力，你可能會喜歡這裡的糖霜和灑花。

Oh, that looks good, too.

哦，看起來也不錯。

Hmm, it's so hard to decide.

嗯，真難決定。

I think I'll take the berry cake.

我想我要莓果蛋糕。

And those cookies look delicious.

這些餅乾看起來很美味。

What kind are they?

它們是什麼類型的？

Double chocolate.

雙層巧克力

They're a fresh batch, too.

它們也是新鮮的一批。

I just popped them out of the oven a few minutes ago.

幾分鐘前，我剛把它們從烤箱裡拿出來。

In that case, I'm going to have to grab some.

這樣的話，我得去買一些。

I'll take a dozen, please.

我要一打，謝謝。

Sounds good.

聽起來不錯。

Can I get you anything else?

還需要點什麼嗎？

Yes, I'd also like three donuts of each type and two chocolate croissants.

是的，我還想要每種類型的三個甜甜圈和兩個巧克力羊角麵包。

Sure, no problem.

當然，沒問題。

Would you like the cookies, donuts, and croissants in the same box as the cake?

您想把餅乾、甜甜圈和羊角麵包和蛋糕放在同一個盒子裡嗎？

No, please put them in separate boxes if you don't mind.

不，如果您不介意的話，請把它們放在不同的盒子裡。

Not at all.

完全沒有。

Here you go.

給你

Thanks.

謝謝。

How much do I owe you?

我欠你多少錢？

Hey, Leah.

嘿，莉婭。

That's a pretty big parcel you have.

你的包裹可真夠大的。

Can I give you a hand?

要我幫忙嗎？

Where are you going?

你要去哪兒？

Thanks, Alan.

謝謝你，艾倫。

Actually, it's not that heavy.

事實上，它並不重。

Just a little bulky.

只是有點笨重。

I'm sending some clothes home to my sister, so I'm headed to the post office.

我要把一些衣服寄回家給我妹妹，所以我要去郵局。

I thought it was on this block.

我以為是在這個街區。

Can you tell me where it is?

你能告訴我它在哪裡嗎？

Oh, it's not far.

哦，不遠。

It's right around the block.

就在街區附近。

Go to that corner and make a right.

到那個拐角處右轉。

When you get to the crosswalk, cross the street.

到了人行橫道，就橫穿馬路。

You'll see the post office right there in front of you.

你會看到郵局就在你面前。

You can't miss it.

你一定不能錯過。

Great.

好極了

Thanks.

謝謝。

Hello.

你好

What can I do for you today?

今天我能為你做什麼？

Hello.

你好

I need to mail this package to Mexico, please.

我需要把這個包裹郵寄到墨西哥，謝謝。

What is in the package?

包裝裡有什麼？

Some clothes.

一些衣服

Are there any breakables?

有易碎品嗎？

Is it fragile?

易碎嗎？

No.

不

Okay.

好的

Let's see how much it weighs.

讓我們看看它有多重。

It's about seven pounds.

大約有七磅重。

What is the address?

地址是什麼？

I have it here.

我這裡有。

Please fill out this customs declaration form.

請填寫本報關單。

Okay.

好的

When will my package arrive?

我的包裹何時到達？

It depends on your shipping choice.

這取決於您的運輸選擇。

If you send it express, it will get there in 5 to 10 business days.

如果是快遞，5 到 10 個工作日就能送到。

Or you can send it priority, and it will get there in 8 to 15 business days.

或者您也可以優先寄送，8 至 15 個工作日內即可送達。

I would like to send it express.

我想快遞。

Okay.

好的

How much will that be? $65.82.

多少錢？$65.82.

Oh.

哦。

I'm afraid that's a bit expensive.

恐怕有點貴。

Then you can choose the priority, which is $43.17.

然後您可以選擇優先級，即 43.17 美元。

There is also first class, which is the cheapest way to mail the package.

此外還有頭等艙，這是最便宜的郵寄方式。

It costs only $13.19, but it will get there in 2 to 8 weeks.

只需 13.19 美元，但 2 至 8 周內就能送到。

And it doesn't have a tracking number or insurance.

而且沒有跟蹤號碼或保險。

Priority is the most convenient, I guess, so I'll go for that.

我想，優先權是最方便的，所以我會選擇優先權。

Okay.

好的

Do you need anything else?

還需要什麼嗎？

I also need a book of stamps.

我還需要一本郵票集。

Okay.

好的

Your total comes to $50.35.

總計 50.35 美元。

How would you like to pay?

您想如何付款？

With my credit card.

用我的信用卡

Is there anything else I can help you with today?

今天還有什麼需要我幫忙的嗎？

No.

不

That's it.

就是這樣。

Thank you.

謝謝。

Here's your receipt.

這是你的收據。

Your tracking number is on the receipt.

收據上有您的跟蹤號碼。

Have a nice day.

祝您愉快

You too.

你也是

Do you know where I can buy a cheap dishwasher?

你知道在哪裡能買到便宜的洗碗機嗎？

I think the home improvement store is having a big sale this weekend.

我想這個週末家居裝飾店要大減價。

Is your dishwasher broken?

您的洗碗機壞了嗎？

Yeah.

是啊

I need to replace it.

我需要更換它。

It's not the end of the world, but it's still frustrating.

這不是世界末日，但仍然令人沮喪。

After having been spoiled by having a dishwasher for the past 7 years, washing dishes by hand is not easy.

過去 7 年裡，我們一直用洗碗機洗碗，已經把它寵壞了。

Now I have to sacrifice some of my downtime to do this chore.

現在，我不得不犧牲一些休息時間來做這項工作。

Have you tried to repair it?

您嘗試過維修嗎？

Yeah.

是啊

We called the repairman yesterday.

我們昨天給修理工打了電話。

When he came to have a look at it, he told me that he would have to order a new one as the dishwasher is so old that you can't get parts for it anymore.

他來檢查時告訴我，他必須訂購一臺新的，因為這臺洗碗機太舊了，已經買不到配件了。

Oh.

哦。

That's too bad.

這太糟糕了。

We really can't afford to buy a new one right now, but I really need one.

我們現在真的買不起新的，但我真的需要一個。

Why don't you buy a used one?

為什麼不買一輛二手車？

It's much cheaper this way.

這種方式要便宜得多。

Where can I get a used one that's in good condition?

哪裡能買到狀況良好的二手貨？

I actually have a friend who is selling hers.

實際上，我有個朋友正在賣她的。

It's in perfect condition.

它完好無損。

There's nothing wrong with it.

這沒什麼不好。

And I think she bought it a year ago, so it's not that old.

我想她是一年前買的，所以還不算太舊。

She just wants a different brand.

她只是想要一個不同的品牌。

Really?

真的嗎？

You're a lifesaver.

你真是我的救星

I just want one that works well.

我只想要一個好用的。

Do you know how much it is?

你知道多少錢嗎？

I don't know.

我不知道。

Let me call her right away.

讓我馬上給她打電話

Thanks.

謝謝。

I really appreciate it.

我真的很感激。

Thanks so much for coming.

非常感謝你們的到來。

I had been calling repair places all morning, but no one had time.

我一上午都在給維修點打電話，但沒人有時間。

So, what's wrong with the TV?

那麼，電視機怎麼了？

Well, I was enjoying my popcorn while I was watching my favorite TV show.

我一邊吃著爆米花，一邊看著我最喜歡的電視節目。

And just in the interesting part, the TV suddenly stopped working.

就在有趣的時候，電視突然壞了。

Was it making any strange noises?

它有沒有發出奇怪的聲音？

Yes, there were also some strange noises, and it was showing funny colors for a few minutes.

是的，還出現了一些奇怪的聲音，有幾分鐘還出現了奇怪的顏色。

Then it just turned off.

然後它就關機了。

I planned a little party this evening to watch the soccer game with my friends.

我計劃今天晚上開個小派對，和朋友們一起看足球比賽。

Really?

真的嗎？

Are you a big soccer fan?

您是足球迷嗎？

Yes, I'm the biggest fan of the logo team.

是的，我是徽標團隊最忠實的粉絲。

I'm a fan too.

我也是你的粉絲

It means you'll be watching them tonight too.

這意味著你今晚也會看到他們。

Of course.

當然。

I can't wait, actually.

事實上，我已經迫不及待了。

So, are you seeing anything terribly wrong with the TV?

那麼，你覺得電視機有什麼大問題嗎？

No, it's nothing serious.

不，沒什麼大礙。

I can fix it very easily, but I need to go first to the hardware store to buy some replacement parts.

我可以很容易地修好它，但我需要先去五金店買一些替換零件。

Will it be very expensive?

會不會很貴？

No, I don't think so.

不，我不這麼認為。

Everything is pretty cheap at this store.

這家店的東西都很便宜。

Will you finish it today?

你今天能完成嗎？

Yes, of course.

當然可以。

You'll definitely be able to watch the big game tonight with your friends.

今晚你一定能和朋友們一起觀看精彩的比賽。

Oh, that's great news.

哦，這真是個好消息。

I was afraid I would have to cancel my party.

我擔心我不得不取消聚會。

Hello, Chris.

你好，克里斯

You're looking a bit tired.

你看起來有點累了。

What have you been up to?

你最近在忙什麼？

Well, I am tired, actually.

其實，我很累。

I've started going to evening classes three times a week, and...

我開始上夜校，每週三次，...

Evening classes?

夜校？

But Chris, how can you manage?

但是克里斯，你怎麼能做到呢？

You already have to put in a lot of overtime at work as it is, without taking up a hobby as well.

你在工作中已經要經常加班，不需要再兼顧業餘愛好。

Well, it's not exactly a hobby.

好吧，這也不算是愛好。

I'm doing my higher accounting diploma.

我正在攻讀高級會計文憑。

And it's quite a lot of extra work, but, well, you know I don't like my job.

雖然有很多額外的工作，但你知道我不喜歡我的工作。

And I've been looking for another one, but everyone wants the higher diploma.

我一直在尋找另一個，但每個人都想要更高的文憑。

So I decided that, if I was ever going to get anywhere, I'd better get on and pass a few exams.

是以，我決定，如果我想有所作為，最好先通過幾門考試。

Well, good for you.

嗯，對你有好處。

I don't think I'd have the courage to take on any more work at this stage in my life.

我想在我人生的這個階段，我沒有勇氣承擔更多的工作。

I have to.

我必須這麼做

If I don't, I'll be stuck in the same dead-end job for the rest of my life.

如果我不這樣做，我的餘生就只能做同一份沒前途的工作。

And actually, I quite enjoy these classes.

事實上，我非常喜歡這些課程。

The other people doing the course are really friendly and nice.

參加課程的其他人都非常友好和友善。

And the teachers are excellent.

老師們也非常優秀。

No comparison with school.

與學校沒有可比性。

I really feel I'm benefiting.

我真的覺得自己受益匪淺。

I thought I might do a foreign language when I finish this, and then I'll be really well qualified.