I want to keep this amazing wave of success going  I'm really excited by the consistent results that  

you guys are getting and it's just prompting me to  create more of these videos to get you guys into  

the jobs that you want so I'll include what the  star method is how to use it and tons of example  

answers I'm Amri Celeste an interview coach and HR  recruitment specialist with over 11 years hiring  

experience I cover tough interview questions and  answers on this channel if you haven't already  

do like subscribe and tap the notification Bell  so that you never miss a video so first what is  

the star method you'll need to know this to answer  a star method question star stands for situation  

task action result and it can be referred to as  the star method the star interview method or the  

star technique I have covered this before in this  video but today's video is a deep dive that will  

cover all the star method interview questions  and and answers so the star method is a way or  

technique to answer interview questions with  a comprehensive answer that covers all of the  

points that the interviewer will be looking for  if they ask a star method question so what is a  

star method question so star method questions  are questions that are asked to prompt or give  

the interviewer a very specific type of answer  an answer that includes a past situation a task  

created out of that situation the actions you took  to resolve it and the ultimate result or outcome  

and as I said earlier that's what star stands  for situation task action result so the way to  

make sure that your answer is super memorable  is also to include a learning turning it into  

the style method with the L on the end so I'll  also include that in some of my answers to show  

you how to make your answers really memorable  and a lot of interviewers HR Specialists hiring  

managers and recruitment Specialists use this  to assess whether you the candidate have fully  

answered the interview question so star method  question question will usually start with give  

me or give us an example of a Time describe  a time when how have you usually about how  

you've handled something that's happened describe  a situation where which would relate to something  

that happened usually at work so usually they  they want to work related example and also how  

did you again about how you've handled something  in the past so what's the pattern here well all of  

these questions are asking about a past occurrence  where something happened they are asking about a  

specific situation and that's when it becomes a  star method question because it's asking about a  

situation so these questions also go by the name  situational interview questions they're really  

common and I have a dedicated video to the top  10 situational interview questions and answers  

and that's in this video here I'll link that in  the description below if you want more examples  

and situational interview questions and answers  so the biggest mistake that you need to avoid  

when answering these kind of method questions is  answering in a way that explains what you would  

have done or like a hypothetical situation or how  you generally deal with those types of situations  

instead of a specific example in the past of how  you have dealt with that situation so here are the  

top 22 star method interview questions and answers  and I'll show you how to use the key elements of  

each answer in your interview the first star  method question is tell me about the time you  

made a mistake I cover an alternative answer to  this question in my top 22 most common interview  

questions and answers video I'll link that also  in the description box below so that you have  

multiple answers to draw from so an example answer  to tell me about a time you made a mistake is last  

year I made a mistake at work that could have cost  the company money I needed to order stock from one  

of our stores and I ordered too much of one item  and not enough of another as a result we ended  

up with a surplus of one product and a shortage  of another and I needed to find a way to fix the  

mistake to resolve the issue I talked to my boss  and I came up with a plan to return the excess  

inventory to the supplier and to offer discounts  on the shortage items to encourage customers to  

buy them as a result of my actions we were able  to avoid losing any money and we even made a  

small profit my boss was really pleased with how  I handled the situation I learned an important  

lesson about paying attention to detail and a  future I set up a recurring reminder to give me  

advance notice when products were running low  and I also made sure to double check orders  

before placing them in future so why is this a  good answer and how can I use it well first and  

foremost this answer fits the star method here you  can see the situation was ordering too much of one  

item the task was to find a way to fix the mistake  the action was coming up with a two-part plan to  

return the inventory and encourage customers  to buy the shortage items and the result was  

that your boss was pleased and a small profit was  made so this question is actually a situational  

question and it's also a behavioral interview  question as well as being a question that fits  

the star method so it's situational because they  asked you in the question to tell them about a  

time a specific time or situation when something  happened as opposed to kind of asking the question  

how do you handle failure in general but it's also  a behavioral question because not everyone handles  

mistakes in the same way so they want to see how  you handle mistakes and also what you consider to  

be a mistake so whereas some people see mistakes  as a normal part of the Working Day for others it  

would be quite distressing some people really hate  making mistakes so they're also interested in your  

behavioral response to the situation and how you  handle it so behavioral interview questions and  

answers are a big sticking point for most of the  candidates or all clients that ask me for help  

so I've covered behavioral interview questions  and answers in this video and I'll also link  

that one down in the description below for you  so I highly recommend that you check that one  

out before any upcoming interviews so that you're  fully covered and you don't get caught out so back  

to the answer one of the strongest parts of this  answer is here where it says I talked to my boss  

and came up with a plan where you knew you made a  mistake but you jumped into action and used that  

initiative to come up with a really smart plan  that ended up in the company actually making a  

profit so you're also demonstrating that you have  the ability to use your initiative as well so in  

your own answer if you're ever answering this  question and you can include a positive outcome  

for the company the team your department or your  manager that would really strengthen your answer  

and the brilliant thing in this answer here is IT  addresses a learning so I've mentioned this before  

when I was explaining the star method this kind  of turns the star method into the style method  

with the learning on the end there but essentially  after you've explained the result of the situation  

you're then explaining what you learned and what  you would do differently next time so in your own  

answer if you can include a learning that will  take your answer up a couple of levels I don't  

recommend it for every answer though because  it would make your answer a little bit longer  

but where appropriate I highly recommend that  you include what you learned so question two  

is describe a time where you helped a friend an  example answer is a few months ago one of my good  

friends was struggling with a presentation for  work he had been working on it for weeks and he  

was starting to get really stressed out as he'd  hit a wall and couldn't come up with any ideas I  

wanted to help as I could tell this was causing  a significant amount of stress but he's quite  

proud and didn't openly ask for help I offered to  spend an evening together brainstorming ideas he  

was really grateful and accepted I bought some  presentation templates some suggestions along  

with me along with some snacks and drinks in order  to relieve some of the stress of the situation by  

the end of the evening he felt a lot better and  more confident about the project he finished it  

within a week which was ahead of schedule it was a  really rewarding experience and I was glad that I  

could help him so a lot of people struggle with  star method interview questions and answers so  

if this is helping you do click like it helps  the video to show up for more people on YouTube  

and there are other ways that you can support  the channel in the description box below this  

video so why is this a good answer and how can  I use it so this question describe a time where  

you helped a friend is most likely to be asked  in a role that involves working with others or  

teamwork such as retail customer service or any  team-based roles whether office based or otherwise  

so the strongest parts of this answer are here  firstly where you talk about recognizing that  

your friend didn't openly want to ask for help  so you offered and here where you mentioned you  

came prepared with suggestions templates and  snacks it shows that your primary goal is to  

alleviate your friend's stress in your own answer  anything that you can include that shows that you  

read between the lines and took specific actions  to help a friend will boost your answer it could  

be something as simple as a friend withdrawing  socially and you're just checking in on them by  

text a little more regularly to show that you are  paying attention when something isn't quite right  

so question three is tell me about a time when  you failed now this is hard it's a tough interview  

question because you're supposed to be promoting  and selling your best points in an interview not  

sharing your failures but this interview question  is designed to see how you handle answering this  

so some people might say that they haven't  had that experience some people say they can't  

remember and when some candidates are answering  they they share a failure but they don't talk  

about how they rectified it so essentially  they're just saying this is how I failed  

so showing how you address or rectified a failure  is critical is the most important part of the  

answer so here's the star method example answer  I was given a marketing project to manage at work  

and unfortunately I failed to properly delegate  tasks resulting in a deadline being missed as  

the project was ongoing and more deadlines were  coming up I needed to make sure that I had a  

more organized and planful approach to the rest  of the project to rectify the situation I first  

spoke with my team members individually to get a  better sense of their workloads and allocate tasks  

accordingly I also set up weekly check-ins  so that I could monitor progress and offer  

assistance as needed as a result we were able to  get back on track and meet all of our deadlines  

my team members also felt more supported and we  were able to build a stronger sense of trust and  

collaboration going forward so why is this a good  answer and how can I use it so this answer fits  

the star method here the situation was mismanaging  the project and and failing to meet the deadline  

the task was to make sure the deadlines were  met and the actions were checking the team's  

workload and weekly check-ins and the result was  that you met the deadlines and strengthened your  

working relationships with the team so in your  own answer think about how you can include some  

of these elements so one of the best parts of  this answer here is that it's very clear what  

your actions were to rectify the failure that's  the really key part of addressing any question  

about failure or mistakes there were two quick  key actions and one was checking the workload and  

two was the specific allocation of tasks and the  weekly monitoring of the progress of the project  

and you might have also noticed that there were  two results so one was meeting the deadlines and  

the other was team members feeling supported and  building their sense of trust and collaboration so  

in your own answer try to make it crystal clear  as you can exactly what you did to address the  

failure so if you took multiple actions and  if there were multiple positive outcomes then  

include that as well that will really boost your  answer question four is tell me about a situation  

where you had to solve a difficult problem with an  example so bear in mind when answering this that  

the interviewer isn't just asking for an example  of a problem they are asking for an example of  

a difficult problem so it can't be something like  my colleague was struggling to serve customers in  

a store so I served some customers as well to  help it's got to be a little more complex and  

demonstrate your ability to think outside the  box so an example answer is at my previous job  

I was responsible for coming up with new ideas to  increase declining sales figures we tried a number  

of initiatives and customers continued to lose  interest in one instance we struggled to sell a  

new product that had been introduced after doing  some research I found that a lot of potential  

customers were put off by the price so rather  than giving up I came up with a novel solution  

which was a subscription based pricing model  customers would sign up to receive the product on  

a monthly basis they would receive a discount for  the commitment and it would give them an easy way  

to budget for our product but the regular monthly  Revenue would also mean that we could forecast and  

plan more accurately as a business this approach  was successful and we were able to increase sales  

of the product significantly as a result I was  recognized by leadership for my creativity and  

awarded a bonus so why is this a good answer and  how can I use it so by now you're familiar with  

the star method the answers on the left here show  which areas of the star method are the situation  

task action results so this answer shows why this  was a difficult problem here where IT addresses  

that the company had tried initiatives and nothing  had been working so it wouldn't have been an easy  

task in your own answer bear in mind to take a  moment to think if you're asked this question  

before starting your answer and ensure that it's  not a simple basic problem now there's two really  

strong parts to this answer that you want to take  note of so the first one is here where it explains  

the solution itself the subscription-based pricing  model the second is here where it breaks down the  

individual benefits for the customer they get  the products monthly they get a discount for  

the commitment and it helps them to budget in  your answer try to make your actions and the