And I also love innovation.

而且我也喜歡創新。

However, often when I speak about innovation

然而，往往當我談到創新時

within the field of nursing,

在護理領域內。

I’m met with:

我遇到的是。

"Ugh."

"唉。"

And it's understandable.

這也是可以理解的。

Innovation in technology within the health care sector

衛生保健部門內的技術革新

is growing really fast.

正在快速增長。

And sometimes it can be a little bit difficult to keep up

而有時，要跟上可能有點困難

with the new technologies.

新技術的應用。

And now, as a new professional within the field,

而現在，作為該領域內一個新的專業人員。

I'm slowly starting to relate a little bit more to this response.

我慢慢地開始對這種反應有了一點共鳴。

Us nurses are already really busy.

我們護士已經很忙了。

We're not offered the opportunity to innovate,

我們沒有得到創新的機會。

and quite frankly, we're not paid enough.

而且坦率地說，我們的工資還不夠。

However,

然而。

if we could change this attitude of innovation earlier on,

如果我們能早點改變這種創新的態度。

during nursing education,

在護理教育期間。

I believe we could have our future nurses innovate

我相信我們可以讓我們未來的護士進行創新

in a way to improve the working quality for health care professionals,

以此來提高衛生保健專業人員的工作品質。

which in turn will improve patient care.

這反過來將改善病人的護理。

This is the key to making our future nurses the stakeholders

這是使我們未來的護士成為利益相關者的關鍵。

within the future development of the health care system.

在衛生保健系統的未來發展中。

So what is innovation?

那麼，什麼是創新呢？

It's a bit of an ambiguous word

這是一個有點模稜兩可的詞

that can mean a lot of different things to many different people.

這對許多不同的人來說可能意味著很多不同的事情。

But simply put, innovation is looking at a problem,

但簡單地說，創新就是看問題。

understanding it and trying to make it better.

瞭解它並試圖使它變得更好。

And if you make it better, that's innovation.

如果你讓它變得更好，這就是創新。

Innovation can be applied to something which already exists,

創新可以應用於已經存在的東西。

or it can be used to develop something completely new.

或者可以用來開發全新的東西。

But before we go deeper into this topic,

但在我們深入探討這個話題之前。

let me tell you all a story

讓我給大家講一個故事

which inspired me to have this speech here today.

這啟發了我今天在這裡發表這個演講。

When I started my final internship for my nursing studies at the end of 2020,

當我在2020年底開始我的護理研究的最後實習時。

I had an interview with the ward manager on the first day.

第一天，我與病房經理進行了面試。

One of the questions which she asked me was,

她問我的其中一個問題是。

"So, Ben, where do you see yourself going in the next five to 10 years?"

"那麼，本，你認為自己在未來5到10年內會去哪裡？"

Honestly, I had to think about it for a little while.

說實話，我不得不考慮了一會兒。

And then I told her,

然後我告訴她。

"Well, to be honest, I don't think I can be a nurse forever.

"嗯，說實話，我不認為我可以永遠做一名護士。

It's really hard work.

這真的是一項艱苦的工作。

Like, really, really hard.

就像，真的，真的很難。

Both physically and emotionally.

無論是身體上還是情感上。

But I am passionate about health care

但我對保健工作充滿熱情

and would love to pursue a future career in health care innovation and technology."

並願意在未來從事衛生保健創新和技術方面的工作"。

And yes, I know some you might think it’s a little bit strange for a near-graduate

是的，我知道你們中的一些人可能認為這對一個即將畢業的人來說有點奇怪

to be planning on leaving his career on the first day of his internship.

以打算在實習的第一天就離開他的職業。

And, you know what she said?

而且，你知道她說什麼？

Well, she said,

嗯，她說。

"Oh, I see.

"哦，我明白了。

I'm not too sure about this whole innovation thing.

我不太確定這整個創新的事情。

I'm not really a big fan."

我不是一個真正的大粉絲。"

Whoa, whoa, whoa, OK.

哇，哇，哇，OK。

I was taken aback.

我吃了一驚。

See, that's what I wanted to do.

看，這就是我想做的事。

The egotistical part of me wanted to say,

我自負的部分想說。

“What do you mean, you don’t like innovation?

"你是什麼意思，你不喜歡創新？

You don't want to improve the working quality for health care professionals,

你不想提高醫護人員的工作品質。

which, in turn, will improve patient care?”

反過來，這將改善病人的護理？"

Well, I didn't say that, obviously.

好吧，我沒有這麼說，顯然。

Instead, I asked her one simple question.

相反，我問了她一個簡單的問題。

And that was:

而這是。

"Why?"

"為什麼？"

And what she told me gave me the biggest light-bulb moment.

她告訴我的事情給了我一個最大的閃光時刻。

She said,

她說。

“Well, too often a businessperson or an engineer comes to me

"嗯，經常有一個商人或工程師來找我

with a new technology or innovative idea.

有了新技術或創新的想法。

And more often than not, it's not very user-friendly,

而且更多的時候，它對用戶不是很友好。

or it just adds more to our workload."

或者它只是增加了我們的工作量。"

OK.

好的。

So I'm standing there and I'm thinking,

所以我站在那裡，我在想。

Ding!

叮!

This is the moment that I realized that there's a huge disconnect

這是我意識到有一個巨大的脫節的時刻

between the developer and the end user within the health care sector.

在衛生保健部門的開發者和終端用戶之間。

In fact, this isn't the first time I've gotten this kind of response.

事實上，這並不是我第一次得到這樣的迴應。

Throughout my studies and now my career,

在我的整個學習和現在的職業生涯中。

I've often recognized that there's a bit of a frustration factor

我經常認識到，有一點沮喪的因素

whenever new technologies or processes are introduced.

每當引進新技術或新工藝時。

So on our days full of making reports,

所以在我們充滿做報告的日子裡。

taking patients' vitals,

採集病人的生命體徵。

communicating with doctors, physiotherapists, family members,

與醫生、物理治療師、家庭成員溝通。

taking patients' vitals again and charting

再次測量病人的生命體徵並製作圖表

and God, am I forgetting something?

和上帝，我是不是忘記了什麼？

Well, that's honestly on a good day.

好吧，說實話，那是在一個好日子裡。

But most of the time we're covering for our colleagues

但大多數時候，我們是在為我們的同事打掩護

who are away on sick leave due to burnout,

因工作倦怠而請病假的人。

taking on extra administrative roles

承擔額外的行政職責

because hospitals are trying to save money.

因為醫院正在努力節省資金。

And answering call bells.

還有接聽電話鈴聲。

The call bells.

呼叫鈴響了。

Especially to independent patients

特別是對獨立的病人

who all of a sudden can't do anything for themselves anymore.

忽然間不能再為自己做任何事的人。

So if there's anybody out there who knows a nurse,

是以，如果有誰認識護士的話。

which most of you probably do,

你們中的大多數人可能會這樣做。

go ahead and ask them to share a story with you about call bells

繼續請他們與你分享一個關於電話鈴的故事

and these kinds of patients.

和這些類型的病人。

They’re often quite amusing, but at the time,

他們往往相當有趣，但在當時。

oh, so frustrating.

哦，太令人沮喪了。

So, yeah,

所以，是的。

adding a new technology or process on top of all of this,

在此基礎上增加一項新的技術或工藝。

especially when going through beta stage flaws,

特別是在經歷測試階段的缺陷時。

only adds on to the headache.

只會讓人更加頭疼。

And you see, nursing is changing.

而且你看，護理工作正在發生變化。

It's not the same that it was 20 to 30 years ago.

現在已經不是20到30年前的情況了。

Neither is the health care system,

醫療保健系統也是如此。

and it seems like education has not quite caught up.

而教育似乎還沒有完全跟上。

A lot of new technologies are being introduced

很多新技術正在被引入

and most of nurses' time still being spent completing mundane and repetitive tasks.

而護士的大部分時間仍然是在完成平凡和重複的任務。

In addition to this, we're seeing an aging population,

除此以外，我們還看到了人口老齡化。

we're seeing an increase in the cost of care,

我們看到護理費用在增加。

patients' needs are more demanding

患者的需求更加苛刻

and a shortage in health care staff.

和衛生保健人員的短缺。

However, we could have these repetitive and mundane tasks of charting

然而，我們可以讓這些重複的、平凡的任務，即製圖

aided by AI and technologies as small as a ring taking patient's vitals.

在人工智能和小到測量病人生命體徵的技術的幫助下。

This would hopefully leave more time for nurses to communicate

這將有望為護士們留下更多的時間來溝通

and provide care for their patients,

併為他們的病人提供護理。

but also give them an opportunity to solve problems within their organizations.

但也給他們一個機會來解決他們組織內的問題。

In fact, the World Health Organization estimates

事實上，世界衛生組織估計

that by 2030

到2030年

there's going to be a global health care shortage

全球將出現保健品短缺

with nine million those being nursing-specific.

其中900萬是針對護理工作的。

This is caused by experienced nurses coming towards their retirement,

這是由於有經驗的護士即將退休而造成的。

a poor retention rate of new professionals

新的專業人員保留率低

and less people entering the field altogether.

而進入該領域的人則完全減少。

It's not looking very good.

它看起來不是很好。

So we're at a point now where we can no longer wait

所以我們現在已經到了不能再等的地步了

and see if these advancements will happen in the health care sector.

並看看這些進步是否會發生在衛生保健部門。

We’re at a point now where these advancements, technologies have to happen.

我們現在正處於一個必須實現這些進步和技術的時刻。

But who are the ones

但誰是那些

who should be driving these advancements and technologies?

誰應該推動這些進步和技術？

Well, the answer is, frontline health care workers, nurses.

那麼，答案是，一線醫護人員，護士。

We're the ones who have been using all of the technologies

我們是一直在使用所有技術的人

which have been introduced thus far.

到目前為止，已經介紹了這一點。

We work with them every day, see where their flaws are,

我們每天都和他們一起工作，看到他們的缺陷在哪裡。

and some of us might have pretty good ideas on how to make them better.

而我們中的一些人可能對如何使它們變得更好有相當好的想法。

But most importantly,

但最重要的是。

us nurses are the ones who truly understand

我們護士才是真正理解的人

what aspects of our jobs can be replaced with future technologies.

我們工作的哪些方面可以被未來的技術所取代。

If we can combine

如果我們能結合

the frontline experience of nurses

護士的一線經驗

with the innovative approaches of businesspeople and engineers,

與商業人士和工程師的創新方法。

just imagine

試想一下

the improvements we could see.

我們可以看到的改進。

We could actually start solving the problems nurses face every day

我們實際上可以開始解決護士們每天面臨的問題

by including them, the end user,

通過包括他們這些終端用戶。

within the development phase.

在開發階段。

So that comes now to my main question.

是以，這就涉及到我的主要問題了。

How do we solve this multi-dimensional issue?

我們如何解決這個多層面的問題？

It is quite a big one.

這是一個相當大的問題。

Well, a good start would be by looking into our education system.

那麼，一個良好的開端是審視我們的教育系統。

From my experience, going through my bachelor degree in nursing,

根據我的經驗，通過我的護理學學士學位。

they take a bunch of nursing students

他們帶著一群護理專業的學生

where a nurse in the front of the class teaches them about nursing.

在那裡，班級前面的一名護士向他們傳授護理知識。

And it makes sense.

而且這很有意義。

But what this does is it creates a nursing bubble within the university,

但這所做的是在大學裡創造了一個護理保麗龍。

and sometimes it can be a little bit difficult

有時會有點困難

to penetrate through that barrier.

以穿透這個障礙。

What it does is it narrows your path

它的作用是縮小了你的路徑

to where what you learn is only useful for that profession

到你所學的東西只對該行業有用的地方

without exploration and problem solving within the industry.

沒有在行業內進行探索和解決問題。

As a nursing student going through a bachelor's degree,

作為一名正在攻讀學士學位的護理專業學生。

you're merely handed the tools and taught how to use them.

你只是得到了工具並被教導如何使用它們。

There's very little emphasis on being able to look at that tool and thinking,

很少強調能夠看一看那個工具和思考。

"Aha, this would work much better if it was made like this."

"啊哈，如果做成這樣，效果會好很多。"