- "Excuse me, I've got just a quick question."

- "對不起，我只有一個簡單的問題。"

How often do you hear that phrase throughout your day?

在你的一天中，你有多少次聽到這句話？

I call this the dreaded double Q.

我把這稱為可怕的雙Q。

The quick question is one of the greatest offenders

快問快答是最大的違法者之一

when it comes to time management in the workplace.

當涉及到工作場所的時間管理時。

It chops your day to pieces

它把你的一天劈成碎片

to constantly respond to these little questions.

以不斷迴應這些小問題。

The problem is many people feel guilty

問題是許多人感到內疚

when they don't respond to these quick questions

當他們不迴應這些快速問題時

because they want to be helpful,

因為他們想提供幫助。

and being helpful to your coworkers is a good thing.

並且對你的同事有幫助是一件好事。

So how is the best, most productive way

那麼，怎樣才是最好的、最有成效的方式呢？

to respond to these quick questions?

來回答這些快速的問題？

I'm going to give you a four-step process.

我將給你一個四步的過程。

The first question,

第一個問題。

"Can this wait until our one-to-one meeting?"

"這可以等到我們的一對一會議嗎？"

The basic idea is you should have a regularly scheduled time

基本的想法是，你應該有一個定期安排的時間

to discuss these quick questions.

來討論這些快速問題。

Instead of answering them constantly throughout the day,

而不是在一天中不斷地回答他們。

you want to queue them up

你想把它們排成隊

and then bring them to the one-to-one meeting

然後把他們帶到一對一的會議上

where you ask and answer these with each other.

在這裡，你們互相詢問並回答這些問題。

The second question,

第二個問題。

"Is this better handled via email?"

"這個問題通過電子郵件處理更好嗎？"

Now, some questions that people ask you

現在，人們問你的一些問題

don't involve a lot of back and forth.

不涉及大量的來回奔波。

There's no conversation, it's just quick info.

沒有對話，只是快速的資訊。

Here's one question I have and here is the one answer.

這是我的一個問題，這裡有一個答案。

So if you have questions like that,

是以，如果你有這樣的問題。

they're much better handled via email,

他們通過電子郵件處理要好得多。

not face-to-face or phone conversation.

而不是面對面或電話交談。

Question three,

問題三。

"Is this better handled in a separate meeting?"

"這事最好在單獨的會議上處理嗎？"

Now occasionally,

現在偶爾會有。

you're going to bring a question to a coworker

你要給同事帶去一個問題

or them to you that is complex.

或他們對你來說是複雜的。

It's going to involve a lot of conversation,

這將涉及大量的對話。

perhaps a half an hour or more.

也許半小時或更長時間。

In a situation like that,

在這樣的情況下。

you do not want to discuss these

你不想討論這些

during the one-to-one meeting

在一對一的會議上

or ad hoc in the middle of the day.

或在一天中的臨時性。

You want to schedule a focus time

你要安排一個重點時間

to have a conversation about this more complex issue.

來就這個更復雜的問題進行對話。

And then number four,

然後是四號。

if the answer to all the previous questions was no,

如果前面所有問題的答案都是否定的。

then you ask, "All right, what is the question?"

然後你問："好吧，問題是什麼？"

You'll respond now.

你現在就回答。

In this situation, that means that this person's question

在這種情況下，這意味著這個人的問題

is truly urgent and you should respond to it.

是真正緊急的，你應該回應它。

But if the answer to all three previous questions was no,

但如果前面三個問題的答案都是否定的。

then you ask, "What is the question?"

然後你問："問題是什麼？"

You're going to respond now

你現在要回應

because since they answered

因為既然他們回答

all the previous questions as no,

前面所有的問題都是否定的。

their question is truly urgent

他們的問題確實很緊急

and you should stop whatever you're doing and respond to it.

你應該停止你正在做的事情，對它作出迴應。

When you ask these four questions consistently,

當你持續問這四個問題時。

you'll begin to recondition yourself

你將開始重新調整自己

and the other person to think more productively

和對方進行更有成效的思考

about these quick questions.

關於這些快速問題。

You'll learn to, in most cases,

你會學會的，在大多數情況下。

stage them and wait until the meeting happens.

把它們放在舞臺上，等待會議的發生。

It may not happen immediately,

它可能不會立即發生。

but consistently asking these questions will start

但持續不斷地問這些問題將開始

to create a new pattern

來創建一個新的模式

of how you communicate in the workplace.

你在工作場所的溝通方式。

And when you can do this,

而當你能做到這一點。

you'll both protect your time and everyone else's.

你將同時保護你和其他人的時間。

(bright music)

(明亮的音樂)