but it can be hard to will ourselves to pay full attention.

但要想讓自己全神貫注，可能會很難。

Here's how to make the behavior stick,

下面是如何讓這種行為堅持下去。

first, get in touch with your motivation.

首先，與你的動機取得聯繫。

Why are you doing this?

你為什麼要這樣做？

Why are you taking time out of your day

你為什麼要在一天中抽出時間

to watch this and work on building this skill?

看這個並努力培養這種技能？

Maybe your boss told you that you need to get better.

也許你的老闆告訴你，你需要變得更好。

In which case this is something important for your career

在這種情況下，這是對你的職業生涯很重要的事情。

advancement or maybe a friend or colleague said something

推進，或者是朋友或同事說了些什麼

about you're not listening well and you realized,

關於你沒有好好聽，你意識到。

"I want to do better, I want to be a better friend".

"我想做得更好，我想成為一個更好的朋友"。

Keep your reasons in mind as a way to stay focused.

牢記你的理由，以此來保持專注。

Second, know that becoming a better listener

第二，要知道，成為一個更好的傾聽者

is a powerful way to show other people that you

是一個強有力的方式，向其他人展示你的

care about them and their perspective.

關心他們和他們的觀點。

You can probably even think back to romantic comedies where

你甚至可以回想一下浪漫的喜劇片，在那裡

the hero or heroine is extolling their love interest.

男主角或女主人公正在頌揚他們的愛意。

He's such a good listener.

他是一個很好的傾聽者。

It's a subtle and quiet skill,

這是一種微妙而安靜的技能。

but it's one that makes a deep impression.

但這是一個讓人印象深刻的問題。

Third, listening well enables you to understand

第三，善於傾聽使你能夠理解

the real problem or the real issue.

真正的問題或真正的問題。

Here's the thing, if you've been listening in a cursory

事情是這樣的，如果你一直在粗略地聽著

fashion for years, you might not even realize it,

多年來的時尚，你可能甚至沒有意識到這一點。

but the information you're taking in might only

但你所吸收的資訊可能只是

be the surface, the tip of the iceberg.

是表面，是冰山的一角。

But when you become a better listener,

但是，當你成為一個更好的傾聽者。

you get access to what's hidden,

你可以接觸到隱藏的東西。

the nuances that can make all the difference.

差異的細微差別，可以使所有的差異。

Especially if you're a manager or you aspire to be one,

特別是如果你是一個經理或你渴望成為一個經理。

this is critical.

這一點至關重要。

Why aren't two employees getting along?

為什麼兩個僱員不能相處？

What's the reason the project's been held up?

該項目被擱置的原因是什麼？

Often, there's a surface reason and a real reason,

通常，有一個表面的原因和一個真正的原因。

and to actually solve the situation

並實際解決這個問題

you need to hear and understand the real reason.

你需要聽到並理解真正的原因。

Fourth, embrace your curiosity.

第四，擁抱你的好奇心。

We all have curiosity.

我們都有好奇心。

People are interesting.

人們是有趣的。

But we often tamp it down in the course of our work life

但在工作生活中，我們常常把它壓制住了

because we have to get things done.

因為我們必須把事情做好。

But when you open that up again,

但是，當你再次打開那個。

when you start to think like an anthropologist,

當你開始像人類學家一樣思考時。

you get to ask, "Why is that the case?

你可以問："為什麼會這樣？

Why does she feel that way?

為什麼她會有這種感覺？

What's really behind this disagreement?"

這種分歧的背後到底是什麼？"

You'll end up getting useful information and also learning

你最終會得到有用的資訊，也會學到

a lot about humanity.

關於人類的很多事情。

Finally, to get into the mindset of listening,

最後，要進入傾聽的心態。

it's important to recognize the consequences of a person

認識到一個人的後果是很重要的。

or a team not feeling heard.

或者一個團隊沒有感覺到被傾聽。

Someone tries to tell you something and again and again,

有人試圖告訴你一些事情，而且一次又一次。

they realize it's not getting through.

他們意識到這是不可能實現的。

What do they do?

他們是做什麼的？

Well, first of all, they stop trying.

嗯，首先，他們停止了努力。

You won't get the information you need to function

你不會得到你所需要的資訊來運作

as a leader.

作為一個領導者。

Second, they start to resent you because they

第二，他們開始怨恨你，因為他們

feel disrespected.

感到不被尊重。

Third, they become less effective because instead of

第三，他們變得不那麼有效，因為他們不是

asking for what they need,

要求得到他們需要的東西。

they're spending their time devising work arounds

他們把時間花在了設計工作方案上

that are probably inefficient.

這可能是低效的。

There are real consequences to people not feeling heard,

人們感覺不到自己的聲音，會有真正的後果。

and real benefits when they do.

和真正的好處時，他們這樣做。

Getting clear on that, why it's truly important to master

弄清楚這一點，為什麼真正重要的是要掌握

this skill will help you become even more effective at it.

這項技能將幫助你在這方面變得更加有效。

(upbeat music)

(歡快的音樂)