Over 100 hours of video instructions Please visit us and join at www dot A E.

超過100小時的視頻指導 請訪問我們並加入www dot A E。

Help dot com and succeed on your next Eilts exam.

幫助點網，在下一次Eilts考試中取得成功。

Now in this lesson you will see a I'll practice listening section.

現在在這一課中，你將看到一個我將練習聽力的部分。

Pay attention carefully, listen and answer the questions now.

仔細注意，聽並回答現在的問題。

Watch, listen and learn.

觀察、傾聽和學習。

Now.

現在。

Turn to section one, listening section one, you will hear a conversation between two people as one tries to return a defective product First you have some time to look at questions 1-5.

翻到第一節，聽第一節，你會聽到兩個人之間的對話，一個人試圖退回一個有缺陷的產品，首先你有一些時間看一下1-5題。

You'll see that there is an example this time.

你會看到，這次有一個例子。

Only the conversation relating to this question will be played.

只有與這個問題有關的對話才會被播放。

Good afternoon.

下午好。

I bought a product from your store one week ago and I've been having difficulties getting it to work properly.

我一週前從你們店裡買了一個產品，我一直很難讓它正常工作。

Of course sir.

當然，先生。

Do you have the original receipt from the purchase?

你有購買時的原始收據嗎？

The first piece of information I need is the date you purchased the product.

我需要的第一條資訊是你購買產品的日期。

Yes, I actually have it right here.

是的，我其實就在這裡。

I purchased that eight days ago.

我在八天前購買了這個。

On six July six July Great.

在7月6日大。

The man says he purchased the item on July six, so this answer has been indicated for you.

該男子說他在7月6日購買了該物品，所以這個答案已經為你指明。

Now we shall begin.

現在我們要開始了。

You should answer the questions as you listen because you will not hear the recording a second time.

你應該邊聽邊回答問題，因為你不會再聽到第二遍錄音。

Listen carefully And Answions Questions 1 - five.

仔細聆聽並回答問題1-5。

Good afternoon.

下午好。

I bought a product from your store one week ago and I've been having difficulties getting it to work properly.

我一週前從你們店裡買了一個產品，我一直很難讓它正常工作。

Of course sir.

當然，先生。

Do you have the original receipt from the purchase?

你有購買時的原始收據嗎？

The first piece of information I need is the date you purchased the product.

我需要的第一條資訊是你購買產品的日期。

Yes I actually have it right here.

是的，我實際上有它在這裡。

I purchased that eight days ago on six July six July Great.

我是在八天前的7月6日購買的，7月6日大。

I also need the name of the product as indicated on the receipt.

我還需要收據上註明的產品名稱。

Certainly the receipt shows it as S.

當然，收據上顯示是S。

O.

O.

J.

J.

O.

O.

232 x.

232 x.

d.

d.

S.

S.

O.

O.

J.

J.

O.

O.

232 x.

232 x.

d.

d.

Yes that's right.

是的，這是正確的。

Okay.

好的。

Yes I see the product of my records now It is a 23" computer monitor.

是的，我現在看到了我記錄的產品，它是一個23英寸的電腦顯示器。

Yes that's correct.

是的，這是正確的。

Now tell me did you buy the extended warranty on the monitor?

現在告訴我，你買了顯示器的延長保修嗎？

No I did not.

不，我沒有。

I always feel like those warranties are a bit of a scam perhaps.

我總覺得那些保證書也許有點像騙局。

Until you need the warranty perhaps.

也許在你需要保修之前。

But there must be some sort of manufacturer's warranty.

但一定有某種製造商的保證。

Right there may be.

右邊可能有。

Let me check for you.

讓我為你檢查一下。

Hm.

嗯。

Okay.

好的。

Yes it seems there is a manufacturer's warranty.

是的，似乎有一個製造商的保證。

The warranty is for 60 days, two months.

保修期為60天，兩個月。

Great then I shouldn't encounter any problems in returning it.

很好，那麼我在退貨時應該不會遇到任何問題。

Well actually we only accept returns for a week after purchase Since you purchased the computer monitor.

事實上，我們只接受購買後一週內的退貨，因為你購買的是電腦顯示器。

eight days ago you'll have to deal directly with the manufacturer.

八天前，你必須直接與製造商打交道。

How annoying what steps must I take then.

那麼，我必須採取什麼步驟呢，多麼令人討厭。

Well the company that makes the monitor has a depot in Birmingham.

製造顯示器的公司在伯明翰有一個倉庫。

You must post it to them.

你必須把它貼給他們。

Okay.

好的。

Do you have that address?

你有那個地址嗎？

Yes it's on edge bastion Park Road.

是的，它是在邊緣堡壘公園路。

And hold on.

並堅持下去。

You'll have to spell edge bastion for me.

你必須為我拼出邊緣堡壘。

I've never heard of it.

我從來沒有聽說過它。

Of course it is spelled E G G B A S T O N.

當然是拼成E G G B A S T O N。

And then the rest of the address.

然後是講話的其餘部分。

The address number is 89.

地址編號為89。

And the unit number is five.

而單元號是5。

Okay so 89 edge bustin park road unit five.

好的，那麼89號邊上的Brestin公園路第五單元。

That's right.

這就對了。

And the post code is B.

而郵政編碼是B。

15 to are you B 152 are you?

15到是你B152是你？

That's right.

這就對了。

You now have some time to look at questions 6-10.

你現在有一些時間來看看第6-10題。

Now listen to the rest of the interview And answer questions six 2 10.

現在聽一下訪談的其餘部分，並回答第6-10題。

Great.

很好。

But one concern I have is the cost of posting something as large as a computer monitor.

但我有一個擔心，就是張貼像電腦顯示器這麼大的東西的費用。

Indeed.

的確如此。

Such a product must weigh a few kilos and will certainly set you back some money to post.

這樣的產品必須有幾公斤重，而且肯定會讓你花一些錢去郵寄。

Let me see if the company takes such a problem into consideration.

讓我看看公司是否考慮到了這樣的問題。

Well that would certainly be nice if they did.

如果他們這樣做了，那肯定是好事。

Yes it seems they do.

是的，似乎他們這樣做了。

They have a program in place where they pay postage for the exchange of goods under manufacturer warranty or product recall.

他們有一個計劃，在製造商保修或產品召回的情況下，他們支付郵費來交換貨物。

That's great news.

這是個好消息。

What do I have to do to use this service?

要使用這項服務，我必須做什麼？

It's fairly simple.

這相當簡單。

You just call the Birmingham depot and request a prepaid postage voucher then you take the item to the post office along with the voucher And the post office will take care of the rest.

你只需打電話給伯明翰貨運站，要求提供預付郵資憑證，然後你把物品和憑證一起帶到郵局，郵局會處理其餘的事情。

Sounds simple enough.

聽起來很簡單。

Do you have a phone number for the depot in Birmingham?

你有伯明翰車廠的電話號碼嗎？

Yes you can reach him on (012) 149 60633 oh.

是的，你可以通過(012)14960633聯繫他哦。

And be sure to call during business hours.

而且一定要在工作時間內打電話。

They're open from 10 in the morning until six in the evening.

他們從早上10點開放到晚上6點。

10 until six understood.

10，直到六點明白。

One final question.

最後一個問題。

What would I have had to do to return the monitor if I had to purchase the extended warranty from your store?

如果我在你們店裡購買了延長保修期，我需要做什麼來退回顯示器？

Well the process would have been much simpler sir.

那麼這個過程會簡單得多，先生。

You could have simply brought it into the return desk at your local store.

你可以簡單地把它帶到你當地商店的退貨臺。

We would have given you your choice of a new monitor, your cash back or store credit in the amount of 110% of the original cost of the item.

我們會給你選擇一個新的顯示器，你的現金返還或商店信貸，金額為該物品原價的110%。

110% store credit, wow that seems too good to be true.

110%的商店信貸，哇，這似乎好得不像真的。

Well company policy is that we want satisfied customers and when they are not satisfied we feel the need to compensate them for this in some small measure.

公司的政策是，我們希望客戶滿意，當他們不滿意時，我們覺得有必要在某種程度上對他們進行補償。

Perhaps next time I'll buy the extended warranty, How much would it have cost on the monitor.

也許下一次我會買延長保修期，在顯示器上會花多少錢呢。

I bought only 20 lbs.

我只買了20磅。

£20. Would have been well worth it to save me the trouble of dealing directly with the manufacturer.

£20.為了省去我直接與製造商打交道的麻煩，這是很值得的。

Well now you know sir indeed I do.

現在你知道了，先生，我確實知道。

Thanks again for That.

再次感謝您的到來。

Is the end of Section one.

是第一節的結束。

You will now have half a minute to check your answers to see section three and Section four of this listening part of the Eilts exam, as well as to get over 100 hours of video instructions for all sections of the Eilts, six original practice tests and a fully interactive world class online course.

現在你將有半分鐘的時間來檢查你的答案，看看Eilts考試的這個聽力部分的第三節和第四節，以及獲得超過100小時的Eilts所有部分的視頻指導，六個原始練習測試和一個完全互動的世界級的在線課程。

With skills and strategies.

有了技能和策略。

To help you increase your band scores, please visit us and join at www dot a e.

為了幫助你提高你的樂隊分數，請訪問我們並加入www dot a e。

Help dot com.

幫助點網。