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  • Robots might be on the factory floor now,

  • but could they one day be your boss?

  • Robots are not perfect and they are not perfect for everything,

  • but they do have a capability to do some things

  • that humans can only dream of doing.

  • We are going to look at leadership in a future working alongside robots,

  • and what this could mean for you.

  • A global tech giant, Alibaba rivals Amazon

  • for the title of world's largest online retailer.

  • It has some 800 million users.

  • It doesn't just help you shop;

  • it can also bank your money and store your data.

  • Alibaba has got so big,

  • the Chinese government wants new rules to curb its power.

  • The company has long embraced artificial intelligence, or AI.

  • It uses algorithms to provide a personalised service for its customers

  • and robots to process and pack goods in its warehouses.

  • Jack Ma, who founded the firm,

  • believes robots could one day run companies.

  • He says, 'In 30 years,

  • a robot will likely be on the cover of Time magazine

  • as the best CEO.'

  • However, another pioneer of the tech world,

  • the American Elon Musk, is more worried.

  • He fears robots could one day get rid of us entirely.

  • So, how will leadership look in a world of AI?

  • So, a big advantage for human beings,

  •   in having more robots and AI in the workplace,

  • are clearly that... that these technologies

  • can perhaps in the future do a lot of the dirty work for us,

  • and by dirty work, I think I mean things like

  • heavy lifting, cleaning, moving goods from A to B,

  • but it can also mean repetitive, computer-based tasks

  • and it's not very healthy for human beings

  • to be in front of a computer for extended periods of time.

  • And that can free up human beings to do a lot more thinking:

  • to think aboutbig thoughts about the future,

  • about what a carbon-neutral planet looks like,

  • about the kinds of communities we want to develop.

  • So, robots and AI could free us

  • from the dull, repetitive work we don't want to do.

  • But aren't there dangers with that?

  • So, the big danger essentially is that,

  • if our workplace has become more automated

  • and busier with robotics,

  • that we'll have to have something to do,

  • and governments will have to find solutions

  • to ever greater numbers of people, who might not be out of work,

  • but sort-of hopping from one insecure temporary job to another.

  • And that presents really big, actually, social challenges.

  • Giving more jobs to robots and AI

  • is going to present huge social challenges to humans.

  • Where does leadership fit into this?

  • A key part of leadership, as opposed to management,

  • is how central care is to leadership:

  • care, understanding and empathy.

  • And so, in its most obvious guises, we can think of caring for others,

  • the people who are more vulnerable than ourselves

  • and this is just really something that robots, no matter how sophisticated,

  • can't be replaced by human beings.

  • But the central task of leadership, which is walking with people,

  • responding to their needs, caring for them

  • on the big issues as well as the small issues

  • is something that robots will probably never be able to compensate for.

  • So, qualities such as empathy, care

  • and understanding in leadership will be very important

  • human skills that robots will probably never acquire.

  • There are loads of ethical responsibilities

  • for people who are creating AI,

  • but also people who are in charge of implementing it

  • and seeing how it progresses through organisations and society.

  • The main ethical issue, I think, here is that AI,

  • in some senses, is a kind of automation of a human will,

  • which can unfortunately include lots of human prejudices.

  • So, for example, there have been problems with policing algorithms,

  • in the sense that they have reflected, maybe, some underlying racial biases

  • of certain police forces, in terms of where they deploy resources.

  • So, we have to keep a really close eye

  • and it's a really big, ethical leadership responsibility

  • to keep a close eye on how artificial intelligence is deployed

  • that it doesn't get out of hand and doesn't actually automate

  • really serious ethical problems.

  • We need our leaders to be ethical and responsible when implementing AI,

  • so that we don't automate and repeat our own human prejudices.

  • Could you one day have a boss like this?

  • Meet Ai-Da, the first human-like robot artist.

  • Ai-Da can draw and recite poetry.

  • The eerie sounds, which echoed throughout

  • with the weight of the world itself.

  • But what her creators really want her to do

  •   is to get people thinking about a world with AI,

  • and that includes thinking about the impact it will have on leadership.

  • Robots are great, but not human.

  • They are not perfect and they are not perfect for everything,

  • but they do have a capability to do some things

  • that humans can only dream of doing.

  • More challenging is how to direct this capability

  • for a sustainable environment and our future.

  • This is difficult.

  • Robots will bring opportunities and challenges.

  • Would robots make better leaders than humans?

  • They work together.

  • At the end of the day, the state of the game

  • is up to how we design and use technology/robots.

  • So, humans need to be more conscious

  • of how much we are doing and what we are doing,

  • when we create and use new technology.

  • So we, as humans, and robots need to work together.

  • We should understand the power of new technologies.

  • In order to truly appreciate

  • the opportunities that are emerging,

  • we need to first understand the past.

  • With this, we can be more aware and flexible

  • to deal with an unpredictable future.

  • The world is changing.

  • The future is not what we consider it to be.

  • It is requiring from us

  • a willingness to give up our comfort zone.

  • Giving up your comfort zone means opening yourself up

  • to new possibilities.

  • To do this, it helps to understand the past.

  • So, what does Ai-Da think is a key quality for leadership?

  • Humility: we are to be humble in every action

  • and this includes what we are willing to do

  • and say to help others.

  • Leadership is not the same thing as success or failure.

  • We have all failed,

  • but we can recognise the mistakes that we made

  • and learn from them.

  • Humility is when you put yourself in someone else's shoes.

  • Showing humility, recognising mistakes and learning from them,

  • are qualities this robot wants to see in leaders.

  • It's hard to know exactly how leadership will look in the future,

  • but it is clear that human qualities of care and empathy will be vital.

  • Having a detailed knowledge of the technology

  • and its potential is important,

  • as is being ethical and responsible in how we use it.

Robots might be on the factory floor now,

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A1 初級

Leaders and machines

  • 16 1
    林宜悉 發佈於 2022 年 02 月 26 日
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