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  • "How To Speak To People: Better Communication Skills."

    「如何與人說話:更好的溝通技巧」

  • Hello and welcome to VideoJug.

    歡迎來到 VideoJug

  • I'm Rebecca Fensome, and I'm a life coach.

    我是Rebecca Fensome 我是一個人生諮商師

  • Being a great communicator is important in all areas of our life.

    成為一個優良的溝通者 在生命各處都很重要

  • Whether we're talking to our partners,

    無論我們是在跟伴侶說話

  • or friends, or work colleagues.

    或是朋友 同僚

  • Being able to inspire other individuals through your communication

    能夠透過溝通啟發他人

  • will allow you to have a more fruitful and enriching life.

    會讓你活出一個更加豐碩的人生

  • Here are my top tips to being a good communicator.

    這些是成為更好的溝通者 幾個終極秘訣

  • Tip 1.

    祕訣一

  • Use open-ended questions.

    使用開放式問題

  • In order to get a communication going,

    為了使溝通可以持續進行

  • it's really useful to use open-ended questions.

    使用「開放式問題」相當有效

  • Open-ended questions often start with words such as:

    「開放式問題」的開頭字一般是:

  • what, when, how, and why.

    what when how 以及 why

  • An example of an open-ended question is:

    一個「開放式問題」的例子是:

  • "So what do you like doing in your spare time?"

    「所以你在閒暇時喜歡做什麼?」

  • "I love cinema, theatre, and sports."

    「我喜歡電影 戲劇 以及運動」 (註:在英式英語中theatre除了拼法不一樣外,所指的也不是電影院,而是舞台劇一類的戲劇。在英式英文中,電影一般以cinema稱呼)

  • It's best to avoid what we call closed questions.

    最好避免我們一般說的「封閉式問題」

  • An example of a closed question is:

    一個「封閉式問題」的例子是:

  • "Do you like films?"

    「你喜歡電影嗎?」

  • "Yes, I do."

    「我喜歡」

  • A closed question kills the conversation

    「封閉式問題」會扼殺一個談話

  • because it can only be answered with a yes or no answer.

    因為它只能以 "yes" 或 "no" 來回答

  • Careful using these open-ended questions

    謹慎使用「開放式問題」

  • will ensure that the conversation continues to flow.

    可以確保談話 持續 流暢地 進行下去

  • Tip two.

    祕訣二

  • Active listening.

    積極地傾聽

  • This is a really useful technique.

    這真的是一個實用的妙招

  • As it tells the other person that you really listened to what they've been saying,

    因為它告訴了對方 自己真的有聽進去他所說的東西

  • and also, more importantly,

    同時 更重要的

  • that you've understood.

    他們被理解

  • "The hours are quite long."

    「工作時間很長」

  • "The work's really repetitive."

    「工作重複性也很高」

  • "My boss doesn't appreciate me."

    「而且我老闆也不認同我」

  • If you've been listening actively,

    假如你有積極的聆聽

  • at this point you should now be able to summarize what the individual has just told you.

    在這個點上 你應該有辦法統合對方剛跟自己說的內容

  • "It sounds like you aren't really satisfied in your job anymore."

    「聽起來你現在對工作比較沒那麼滿意」

  • Tip 3.

    祕訣三

  • The cocoon.

  • Sometimes when people are talking to us we find it hard to concentrate on what they're saying.

    有時候在跟別人說話時 會覺得要專注聆聽他們說的東西蠻困難的

  • It might be that there's some background noise,

    可能是因為背後的嘈雜聲

  • or our mind is elsewhere.

    或是自己心不在焉

  • In order to help you with this,

    為了在這點之上幫助你

  • visualize a cocoon around the two of you.

    想像在你們兩人周遭有一個蛹

  • This will allow you to focus in on every word that they're saying to you.

    這會幫助你專注在對方所說的每一個字之上

  • Tip four.

    秘訣四

  • Engage with the other person.

    充分融入對方

  • If someone is trying to engage you in conversation,

    假如有想將你融入一個對話之中

  • your body language is really important.

    身體語言就變得相當重要

  • "Tom I need your advice."

    「Tom我需要你的建議」

  • "Uh huh."

    「恩」

  • Don't continue with the task that you're already doing.

    不要繼續做自己手頭上的事情

  • Don't shout the answer over your shoulder.

    不要跨過肩膀喊出答案

  • "Tom, Tom!"

    「Tom Tom」

  • "I need your advice."

    「我需要你的建議」

  • "Sorry, um....."

    「抱歉 額....」

  • Instead what we need to do, is stop what you're doing,

    取而代之 我們應該做的是 停下手邊的工作

  • turn around and face that individual and give them the time they deserve.

    轉過身 臉對著與你說的一方 然後給他他應得的時間

  • "Tom, I need your advice."

    「Tom我需要你的建議」

  • "Of course, what is it?"

    「當然 是什麼事?」

  • Good communication style is when you really engage with the other individual.

    良好的溝通風格 是當你完全融入另一個人的談話之中

  • Tip 5.

    秘訣五

  • Don't make assumptions.

    不要預設立場

  • Don't jump to conclusions when you're having a conversation with someone.

    與人溝通的時候 不要直接跳到結論

  • Don't assume you know what they're thinking or feeling about a particular topic.

    不要設想自己了解對方 對一個特定主題的想法或是感受

  • It seems you'll be alright there.

    看來你在那應該會不錯

  • Instead, it is much better to ask them:

    相對的 我們最好問他們:

  • if they're okay with this, if they feel alright about that.

    你對這件事情OK嗎? 你對那件事感覺還好嗎?

  • You really going to take into consideration that person's thoughts and beliefs

    你應該把對方的想法與信念 納入考量

  • rather than projecting your own thoughts or feelings on them.

    而不是將自己的想法與感受 投射在他身上

  • Tip 6.

    秘訣六

  • Avoid antagonistic sentences.

    避免攻擊性的句子

  • An example of antagonistic sentence is:

    「攻擊性句子」的一個例子是

  • "You're sitting in my chair"

    「你坐在我的椅子上!」

  • An antagonistic sentence can be seen as a form of attack.

    具攻擊性的句子 可以被視為一種攻擊

  • So it's much better and more constructive instead to use sentences such as:

    所以情況會更好 更具建設性 假如你使用句子像:

  • "Excuse me, I think you've taken my seat."

    「不好意思 我想你坐到我的位子了」

  • This is less confrontational.

    這樣反抗意味就少了許多

  • which will mean your life is full of a lot less conflicts.

    也就是你的人生會少了更多的爭執

"How To Speak To People: Better Communication Skills."

「如何與人說話:更好的溝通技巧」

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A2 初級 中文 英國腔 溝通 秘訣 祕訣 攻擊性 句子 問題

如何擁有更好的溝通技巧 (How To Have Better Communication Skills)

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    Colin Lin 發佈於 2021 年 01 月 14 日
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