Yeah.

是啊。

Yeah mm mm.

是啊，毫米毫米。

This is Yo hey 30 years old living in Tokyo and he's just waking up for work.

這是尤嘿30歲住在東京，他剛起床上班。

He starts his day by checking his temperature as these days it's become a company requirement.

他每天都是通過檢查體溫來開始一天的工作，因為如今這已經成為公司的要求。

He lives in this one room apartment and by Tokyo standards it's fairly spacious.

他住在這間單間公寓裡，按照東京的標準，這間公寓還算寬敞。

Mhm.

嗯

Mhm.

嗯

Yeah.

是啊。

Yo hey how long does it take you before you leave the house?

喲，嘿，你要多久才能離開家？

I guess that's a single life, interestingly, Tokyo has the highest number of single households in Japan at 49%.

我想這就是單身生活吧，有趣的是，東京是日本單身家庭最多的地方，達到49%。

Whereas the average in Japan is 35%.

而日本的平均水平是35%。

Damn that's a lot of mess.

媽的，真是一團糟。

I guess these days you can never have enough.

我想這些天你永遠都不會滿足。

Okay yo who is originally from chiba and personal to Tokyo for university.

好吧，我是來自千葉的，個人來東京讀大學。

After graduating he started working for his current company first in Kobe for two years.

畢業後，他先在神戶工作了兩年，開始在現在的公司工作。

Then dress going back to Tokyo.

然後穿著回東京的衣服。

Yeah he lives only five minutes away from the train station and then another 15 minute train ride to work without a transfer.

是啊，他住的地方離火車站只有5分鐘的路程，然後再坐15分鐘的火車去上班，不用轉車。

It's not the shortest commute time, but far better than most in Tokyo.

這不是最短的通勤時間，但遠比東京的大多數人好。

Plus he doesn't have to negotiate through a Tokyo rush hour transfer.

再加上他不用通過東京的高峰期轉車來談判。

All right.

好吧，我知道了

We're back with another day in the life.

我們又回來了，又是一天的生活。

I'm really excited to see how the stand bold Yohei should be on this train right now.

我真的很想看看現在這趟列車上的站大膽優平應該如何。

Let's see how he slept the night before.

讓我們看看他前一天晚上睡得怎麼樣。

Yeah.

是啊。

Good morning.

早晨好

How did you sleep last night?

你昨晚睡得怎麼樣？

Is your office far from here?

你的辦公室離這裡遠嗎？

Okay.

好吧，我知道了

So, yo hey works as an assistant manager at Apa Hotel Shinjuku Tokyo and my APPA is one of the largest hotel chains in Japan.

所以，喲嘿在東京新宿阿帕酒店擔任經理助理，我的APPA是日本最大的連鎖酒店之一。

There are 623 hotels in the country with about 98,000 rooms.

全國共有623家酒店，約9.8萬間客房。

Right?

對吧？

I don't know.

我不知道。

Yes.

是的，我知道

Right.

好吧，我知道了

Apa hotel uniquely identify as a new urban style hotel, high quality, high functionality without all the unnecessary services.

阿帕酒店獨特的定位為新都市風格酒店，高品質、高功能，沒有一切不必要的服務。

Often mistaken as a japanese business hotel which are typically budget style hotels, smaller rooms where amenities and close to the train station.

常常被誤認為是日本的商務酒店，這是典型的經濟型酒店，房間較小，其中設施和靠近火車站。

Originally intended for traveling japanese salaryman after clocking in Yo, he is a traditional japanese morning meeting called to order at his hotel though there are both day shift and night shift workers and so at the beginning of each shift they hold a similar meeting to commence staff inside the apple principles in unison, which is typical for many japanese companies.

原本是為了旅行的日本工薪族打卡後喲，他是一個傳統的日本早會，在他的酒店召集，雖然有日班和夜班的工人，所以在每個班次開始時，他們舉行一個類似的會議，開始員工在蘋果原則內一致，這是許多日本公司的典型。

Afterwards, the staff practice their customer greetings in japan.

隨後，工作人員用日本話練習客戶問候。

There's a unique hospitality custom called al muthana.

有一種獨特的待客習俗叫al muthana。

She, it means services are always completely genuine and honest because it's so deeply rooted in japanese culture.

她，意味著服務永遠是完全真實的，誠實的，因為它深深紮根於日本文化。

The staff make extra efforts to provide guests with the best experience possible without expecting anything in return.

工作人員格外努力為客人提供最好的體驗，不求回報。

Yeah.

是啊。

First thing in the morning, Yohei cleans around the hotel, yo hey do you do this every morning in Japan.

一大早，洋平就在酒店周圍打掃衛生，喲餵你在日本每天早上都這樣做嗎。

It's important for companies to maintain a clean kept area in front of their business which also includes public walkways, although not their responsibility to clean.

對企業來說，保持企業門前的清潔保持區域是很重要的，這也包括公共走道，雖然不是他們的責任，但他們有責任清潔。

They do it anyway.

他們還是會這樣做。

Next he helped sanitize the hotel due to COVID, the hotel has adopted stricter cleaning and sterilization measures.

接下來他幫助酒店消毒，由於COVID，酒店採取了更嚴格的清潔和消毒措施。

Yohei visits each of the 14 floors in the building and wipes out all the elevator buttons as well as other high touch areas in the hotel.

陽平走訪了大廈的14層樓，並將酒店內所有的電梯按鈕以及其他高接觸的地方全部抹去。

During peak checkout times Yohei focuses on assisting guests.

在退房高峰期，Yohei專注於協助客人。

The hotel uses express checkout stands.

酒店使用快速結賬臺。

The machine has a built in sensor that recognizes the room number, automatically registering the check out into the system, also notifying the cleaning crew that the room is ready to be clean.

該機內置傳感器，可以識別房間號，自動將退房登記到系統中，還可以通知清潔人員，房間可以清潔了。

Mhm.

嗯

Oh I guess he's going to the hotel restaurant.

哦，我猜他要去酒店的餐廳。

So yo he checks in with a head chef to confirm the next day's menu so he can prepare.

所以喲他跟廚師長確認第二天的菜單，以便準備。

Signage as well as informing acquiring guests mm Something smells good.

標牌以及告知收購客人mm有些東西很香。

Oh there you go.

哦，你去那裡。

Breakfast is served.

提供早餐。

What's in here in Japan hotels are often used as evacuation locations so storing food and water is necessary.

在日本，酒店經常被用作避難場所，所以儲存食物和水是必要的。

So why did you decide to work at a hotel hotel?

那麼，你為什麼決定在酒店賓館工作呢？

You go I think oh it looks like they're starting their monthly fire drill.

你去我想哦，看來他們要開始每月的消防演習了。

So they said like the location in the hotel for the fire to start.

所以他們說像酒店裡的位置，以便起火。

It's a staff responsibility too quickly and safely guide gets to evacuate as well as extinguish the fire impossible.

這是一個工作人員的責任，太迅速和安全引導得到疏散以及滅火不可能。

Usually the hotel is filled with guests so it's critical for the team to regularly drill in case a real fire were to happen in order to keep everyone safe.

通常酒店裡都是客人，所以為了保證大家的安全，團隊要定期演練，以防真的發生火災。

That's all wow they're really taking this seriously.

這都是哇，他們真的很認真。

I'm getting flashbacks from another day in the life I recently did apparently the company also have first responder training four times a year so that all the staff are comfortable with evacuation procedures, reporting to the fire department and even handling a fire extinguisher after the drill.

我從另一天的生活中得到回味，我最近做的顯然公司每年也有四次第一反應者培訓，以便所有員工都能適應疏散程序，向消防部門報告，甚至在演習後處理滅火器。

The team reviews what they did good and bad so they can make improvements for the next time around.

團隊回顧他們做的好的和壞的，以便他們可以為下一次做出改進。

Let hi I'm maz what just happened throughout the day.

讓嗨我馬茲剛剛發生了什麼整天。

He's tasked with random guest requests and issues like this.

他的任務是隨機處理客人的要求和這樣的問題。

It's critical for the hotel to always maintain a clean and pleasant environment for its guests.

對酒店來說，始終為客人保持一個乾淨、舒適的環境是至關重要的。

So a lot of his time has also spent regularly checking the hotel facilities are well kept.

所以他的很多時間也是定期檢查酒店的設施是否完善。

Your what do you enjoy most about working here?

您在這裡工作最喜歡什麼？

Name of because you're hanging.

名的，因為你掛。

Yeah.

是啊。

How much plus okay a company man, you don't really have much office work right.

多少加還好一個公司的人，你沒有什麼辦公室的工作吧。

In addition he adjusted room prices based on the current room occupancy to attract more guests.

此外，他還根據目前的客房入住率調整了客房價格，以吸引更多的客人。

So it looks like yo has some office has to do right now let's take advantage of this time and see if there's room to explore this place.

看來喲有一些辦公室的事情要做了，現在我們就趁著這段時間，看看有沒有空間去探索這個地方。

So this is one of the storage rooms on each of the floors.

所以這是每層樓的一個儲藏室。

Let's go inside and see what they have.

讓我們進去看看他們有什麼。

Mhm.

嗯

I guess basically it has everything that you would expect.

我想基本上它有你所期望的一切。

It has cheese as towels and as is so has batteries, it has hubs, that's pretty much everything you would need.

它有奶酪作為毛巾，如是所以有電池，它有輪轂，這幾乎是你需要的一切。

What's quite interesting is that the elevator's here have two doors and one is used for the clients and then the other one is used for the workers.

頗為有趣的是，這裡的電梯有兩扇門，一扇是給客戶用的，另一扇是給工人用的。

This right behind me right here says the lux toilet.

我身後的這個就在這裡，說的是豪華廁所。

Let's see what a deluxe toilet looks like.

我們來看看豪華馬桶是什麼樣子的。

Mhm.

嗯

Let's lock back basically.

讓我們基本鎖定回。

You have your basic baby changer here and then you have your regular automatic toilet, which I love even has a special flushing sound so that you don't bother anyone.

你這裡有基本的換嬰器，然後你有普通的自動馬桶，我喜歡它甚至有特殊的沖水聲，這樣你就不會打擾別人。

Or if you make special noises in here and other people can't hear from the outside and just behind me, they even have their own parking lot.

或者你在這裡發出特別的聲音，別人在外面聽不到，就在我身後，他們甚至有自己的停車場。

But because real estate is a little bit tight in the city, they have a special type of parking lot.

但是因為城市的房地產有點緊張，所以他們有一種特殊的停車場。

Let me show you, Wow.

讓我給你看看，哇。

Look at all of these batteries right here.

看看這些電池，就在這裡。

I suppose with 411 rooms, there's as many or even more remote controls.

我想有411個房間，就會有同樣多甚至更多的遙控器。

Oh, I guess he's decided to have lunch at the hotel restaurant today since staff rotate on breaks.

哦，我猜他決定今天在酒店餐廳吃午飯，因為員工輪流休息。

Yo he usually eats lunch by himself.

喲，他平時都是自己吃午飯的。

Oh, that's the same curry we saw earlier.

哦，這就是我們之前看到的那個咖喱。

I wonder what it tastes like.

不知道是什麼味道。

It looks like he's having hamburger for lunch.

看起來他午餐吃的是漢堡包。

That looks amazing.

這看起來很神奇。

Do you eat here often?

你經常在這裡吃飯嗎？

Mm hmm.

嗯哼。

After lunch, he prepares for room inspections To maintain the highest level of room cleanliness.

午飯後，他準備進行房間檢查，以保持房間清潔度的最高水準。

He performs quality checks for 10 rooms randomly.

他隨機對10個房間進行質量檢查。

If he finds an issue, he fixes it himself and reports it back to the cleaning crew.

如果發現問題，他就自己解決，並向清潔人員彙報。

So the same thing won't happen again.

所以同樣的事情不會再發生。

Oh, they're shinjuku go and park.

哦，他們是新宿去和公園。

Yo!

喲！

Hey, how did this room do?

嘿，這個房間怎麼樣？

Well, that's one room down nine to go.

好了，這就是一個房間了，九去。

So these are the standard size rooms.

所以這些都是標準尺寸的房間。

Cool.

爽啊

Even has luggage space under the bed.

甚至床下還有行李空間。

So after his check, he re sanitizes the room.

所以他檢查完後，就重新對房間進行消毒。

The cleaning crew also sanitizes the room.

保潔人員還對房間進行消毒。

But since he entered the room afterwards, the room must be sanitized again.

但由於他之後進入了房間，所以必須對房間進行再次消毒。

Oh, now he's going to the Dokdo in english.

哦，現在他要用英語去獨島了。

It's a large bath at a rio Condor Hotel.

這是里奧康德酒店的一個大浴場。

Yo Hey, what are you doing?

嘿，你在做什麼？

It's enough for you there.

你在那裡就夠了。

We'll put all the way to the end of the day.

我們會把所有的方式放到最後。

What happened next?

接下來發生了什麼？

It's widely known that japanese have a deep rooted bath culture, preferring full baths over showers because of this many urban and business hotels these days.

眾所周知，日本人的洗浴文化根深蒂固，喜歡全浴而不是淋浴，因為現在這個很多城市和商務酒店。

Opera shared bath area.

歌劇共用浴場。

In fact, many salary men and other Japanese decide upon the hotel based on whether the hotel has a shared bath or not.

事實上，很多工資男和其他日本人決定酒店的標準是酒店是否有共用浴室。

Here they have the on sand bath where all the guests can come and use.

這裡有沙上浴場，所有的客人都可以來使用。

You can see right behind me is that they have these dolls where you can take a shower and clean yourself off before you go in and look right there.

你可以看到在我身後的是，他們有這些娃娃，你可以在那裡洗澡，把自己洗乾淨，然後再進去看那裡。

They have everything you need, shampoo, soap and conditioner.

他們有你需要的一切，洗髮水，肥皂和護髮素。

The democratic.

民主：

How do you have to go without during the peak check in our Johannes, his guests with a check in machine at his hotel guests can also check in through an app To save time.

你怎麼能在高峰期沒有去檢查我們的約翰內斯，他的客人與在他的酒店客人的檢查機也可以通過一個應用程序來節省時間。

At the front desk, guests can simply scan the code and immediately receive their card.

在前臺，客人只需掃碼，就可以立即領到卡。

Oh the guests and a package of the hotel in advance Now he always helping him carry it to his room.

哦，客人和一包酒店的提前 現在他總是幫他把它帶到他的房間。

In.

在。

Japan, tipping is not customary and in some ways can be awkward as it's unexpected.

日本，給小費是不習慣的，從某種程度上來說，小費會很尷尬，因為它出乎意料。

It's ingrained in japanese culture to take pride in your work no matter at what level through a senior tip.

在日本的文化中，不管是什麼級別的人，都要以自己的工作為榮，這一點在日本文化中是根深蒂固的。

As an incentive to deliver the best service is viewed as unnecessary all time back to Almaty nashi.

作為一個激勵措施，提供最好的服務被視為不必要的所有時間回到阿拉木圖nashi。

Mhm.

嗯

It just means that it is going great as an assistant manager.

這只是意味著，作為一個助理經理，它的發展是偉大的。

Johan also helps train the staff throughout the day, providing guidance on proper procedures and overall guest services.

Johan還幫助全天培訓員工，為正確的程序和整體的客戶服務提供指導。

How long have you been working here?

你在這裡工作多久了？

What do you like most about this job for the shoes?

對於鞋子的這份工作，你最喜歡什麼？

After chicken slow down.

雞後慢下來。

Yo has to perform other miscellaneous tasks.

喲要做其他的雜事。

He's speaking to go.

他說要走了。

It's a formal way of speaking polite.

這是一種正式的客氣話。

Japanese intended for customers appears.

日本人打算為客戶出現。

And hotel guests.

而酒店的客人。

Schools in Japan generally teach students the fundamentals, but only until one enters the real world isn't used.

日本的學校一般都會教學生基礎知識，但只有在進入現實世界才會用到。

So even for japanese people it's sometimes difficult to speak without practice.

所以即使是日本人，如果不練習，有時也很難開口。

How long does the hotel keep the lost and found items?

酒店對失物的保存時間是多久？

What about the expensive stuff?

那貴的東西呢？

Good work.

做得好

That's another happy guest.

這又是一個快樂的客人。

He still has a little bit of time left.

他還有一點時間。

So he sanitizes the used cars for next time.

所以他對二手車進行消毒，以備下次使用。

And now he cleans around the hotel one more time before leaving.

而現在，他在離開之前，又在酒店周圍打掃了一遍。

Yeah, finally finished after work.

是啊，下班後終於完成了。

He usually goes out to dinner with his friends as there are many restaurants and bars in the shinjuku area because of Covid these days he goes straight home, right?

他平時都是和朋友出去吃飯，因為新宿區有很多餐廳和酒吧，因為科維德這些天他直接回家了吧？