with whipped cream on top,

在上面放上鮮奶油。

that is a birthday cake coolatta and, ooh!

這是一個生日蛋糕coolatta和，嚯！

(funky synth music)

（時髦的合成音樂）

My name is Tealoni, I'm from Jersey City,

我叫泰洛尼，我來自澤西市。

and I am a former Dunkin' employee.

而我是鄧肯的前僱員。

- Hi, my name is Lyss and I'm a former Starbucks barista.

- 嗨，我叫Lyss，曾是星巴克的咖啡師。

(funky synth music)

（時髦的合成音樂）

Ooh, the worst drink someone's ever ordered,

哦，有人點過的最糟糕的飲料。

uh, this is my favorite.

呃，這是我最喜歡的。

There was this woman who got a grande cup

有一個女人，她得到了一個大杯。

and she wanted 10 pumps of white mocha,

她想要10泵白摩卡。

10 pumps of vanilla syrup,

10泵香草糖漿。

and then she just wanted whole milk.

然後她只想喝全脂牛奶。

I was shocked.

我當時就震驚了。

I had to clarify,

我得澄清一下。

but I do remember it being maybe six in the morning

但我記得當時大概是早上六點吧

when she ordered this.

當她點了這個。

- This one person would order an onion bagel

- 這一個人會點一個洋蔥麵包圈。

with strawberry cream cheese and I just think,

與草莓奶油奶酪，我只是覺得，

that sounds nasty to me.

這聽起來很討厭的我。

- Oh, and then there was another one who,

- 哦，還有另一個誰。

this woman used her free drink points

這個女人用她的免費飲料積分

to get a venti hot cup filled with espresso shots.

以獲得一杯充滿意式咖啡的熱杯。

It was over 30 shots of espresso that we put in that.

我們在裡面放了30多杯濃縮咖啡。

Almost didn't want to make it because I was nervous.

因為緊張，差點不想去了。

Are we gonna get in trouble for this, I just don't know.

我們會不會是以惹上麻煩，我不知道。

But the customer's always right.

但顧客永遠是對的。

So we did this,

所以我們做了這個。

and when she left I just looked at my coworker

當她離開的時候，我只是看著我的同事。

and I was like, "Did we just,

我當時想，"難道我們只是。

"did we just murder someone?"

"我們剛剛殺了人嗎？"

(upbeat pop music)

(歡快的流行音樂)

- I think just talking and I guess being cute.

- 我想只是說話，我想是可愛。

My male coworkers, if they found a girl cute or something,

我的男同事，如果發現一個女孩可愛什麼的。

they might give her a free donut

他們可能會給她一個免費的甜甜圈

or a free thing on the end.

或免費的東西在最後。

(upbeat pop music)

(歡快的流行音樂)

- I would probably go around 10 a.m.

- 我大概會在上午10點左右去。

because the likelihood of there being a huge line

因為有可能出現巨大的線。

is fairly slim.

是相當苗條的。

- There's a early morning rush,

- 早晨有一個早高峰。

because people want it right before they're going to work.

因為人們在上班前就想得到它。

Like, "Oh, I need my coffee."

就像，"哦，我需要我的咖啡。"

Then lunchtime everyone comes in.

然後午飯時間大家都進來了。

So I want to say anytime after noon, anytime before 7:30.

所以我想說，中午後的任何時候，七點半前的任何時候。

(chill hip hop beat)

(寒冷的嘻哈節拍)

- Definitely frappuccinos, it's takes some time.

- 一定要喝冰激凌，這需要一些時間。

And then if you're following the protocol of

然後，如果你是按照協議的

we can only make one frappuccino in the blender at once,

我們一次只能在攪拌機裡做一杯弗拉布奇諾。

yeah, I mean, that just slows you down.

是啊，我的意思是，這只是讓你慢下來。

- Any drink that you want to have this amount of sugar,

- 任何飲料，你都要有這個量的糖。

this amount of this, go inside,

這個量的，進去。

'cause if you're doing that through drive-thru

"因為如果你做的是通過直通車，

do not expect it to actually be what you asked for

別指望它真的如你所求

because no one's really paying attention to that.

因為沒有人真正注意到這一點。

We're doing what we can.

我們正在做我們能做的。

(chill hip hop beat)

(寒冷的嘻哈節拍)

If you like vanilla chai,

如果你喜歡香草茶。

they have frozen vanilla chai.

他們有冷凍香草茶。

10 of 10, 1,000 out of 10.

10箇中的10個，1000分。

The best thing ever.

有史以來最好的事情。

- One of my favorite food items is the grilled cheese.

- 我最喜歡的食物之一是烤奶酪。

Is it overpriced? Maybe.

是價格過高嗎？也許是吧

Will I get in any way? Yes.

我有什麼辦法嗎？會的

- Also, if you like birthday cake,

- 另外，如果你喜歡生日蛋糕。

you basically just ask for a vanilla bean coolatta

你基本上只是要求一個香草豆涼塔。

but asked for hazelnut pump.

但要的是榛子泵。

If you asked for the hazelnut pump

如果你要的是榛子泵的話

with whipped cream on top,

在上面放上鮮奶油。

that is a birthday cake coolatta and ooh!

這是一個生日蛋糕coolatta和嚯！

(bouncy hip hop music)

(跳動的嘻哈音樂)

- I know that there has never been one.

- 我知道，從來沒有過。

We have no idea what you're talking about.

我們不知道你在說什麼。

So just tell us what's in it and we're gonna do our best.

所以只要告訴我們裡面有什麼，我們就會盡力而為。

- There's no secret menu,

- 沒有祕密菜單。

but people kind of would have

但人們有點會

their own kind of custom things.

自己的一種定製的東西。

- There was this couple who asked me

- 有一對夫婦問我

for a grasshopper frappuccino.

蚱蜢咖啡機。

I had no idea what that entailed and they didn't either.

我不知道這意味著什麼，他們也不知道。

So I just made a matcha frappuccino

所以我剛剛做了一杯抹茶咖啡

with some mocha drizzle,

再加上一些摩卡雨點。

and I was like, "There you go,

我當時想，"你去那裡。

"it's green and you have mocha

"它是綠色的，你有摩卡

"because you're grasshoppers in the dirt."

"因為你們是土裡的螞蚱"

(upbeat pop music)

(歡快的流行音樂)

- Okay, at the end of the night, if there's a lot of donuts,

- 好吧，在晚上結束時，如果有很多甜甜圈。

we literally would have people sometimes come in

我們從字面上看，有時會有人進來

or even wait outside to get a free donut,

甚至在外面等著吃免費的甜甜圈。

because if there's some at the end of the night,

因為如果晚上有一些。

we're not gonna always carry them over.

我們不會總是帶著他們過去。

The most annoying thing is

最討厭的是

"Can I have a free donut? Can I have a free donut?

"我可以有一個免費的甜甜圈嗎？我可以吃免費的甜甜圈嗎？

"Oh, you're probably gonna throw this away anyway.

"哦，反正你可能會把這個扔掉。

"Let me get this for free, blah, blah, blah, blah, blah."

"讓我免費得到這個，諸如此類，諸如此類"。

That's annoying.

真煩人。

(upbeat music)

(歡快的音樂)

- When I was cleaning up our lobby, when I was mopping,

- 當我在打掃我們的大廳時，當我在拖地時。

this guy asked me to marry him.

這傢伙向我求婚了

That just kind of creeped me out.

這只是一種讓我毛骨悚然。

- I used to just be asked crazy things,

- 我以前只是被問到一些瘋狂的事情。

especially regarding my hair.

特別是關於我的頭髮。

I would have my afro,

我會有我的頭髮。

and I just remember this one guy,

我只記得這一個人。

he would always make comments about my hair.

他總是評論我的頭髮。

He'd be like, "Oh, I hope I don't find

他會說，"哦，我希望我沒有發現。

"one of those hairs up in my coffee today

"今天我的咖啡裡有一根毛髮

"or blah, blah, blah, blah."

"或者等等，等等，等等，等等。"

That's a bad experience that I had from a customer.

這是一個客戶給我的不好的體驗。

- And then there was this other guy.

- 然後還有一個人。

I was doing our display case, so I was filling it.

我在做我們的展示櫃，所以我在填充它。

And he grabbed my hand and then said

他抓住我的手，然後說

"It's as soft as I thought it would be."

"和我想象中的一樣柔軟。"

(upbeat music)

(歡快的音樂)

- You need to be patient with baristas, okay,

- 你要對咖啡師有耐心，好嗎。

because we're trying our hardest.

因為我們已經盡力了

So be kind, be patient,

所以要善良，要有耐心。

and you'll probably get a better drink that way.

你可能會得到一個更好的飲料的方式。

- Be nice to your baristas.

- 對你的咖啡師好一點。

Also, if you tip in the tip jar, we actually get it.

另外，如果你在小費罐裡給小費，我們真的會得到它。

We split it.

我們分了它。

- People often are like,

- 人往往是像。

they want their coffee and they want it now.

他們想要他們的咖啡，他們現在想要它。

And we're in 10 different places back there.

而我們在後面的10個不同的地方。

It may seem like, oh, we're just,

它可能看起來像，哦，我們只是。

I don't know, chilling or whatever you may think.

我不知道，冷戰或任何你可能認為。

But be a little bit more nice, patient.

但要多一點善意，耐心。

Slow down when you say your order.

當你說你的命令時，慢點。

Saying it fast does not, we don't,

說快不快，我們不。

it doesn't make us make it any faster.

它不會讓我們使它更快。

Slow down.

慢點說

Help us help you make the coffee the best it can be.

幫助我們幫助您做出最好的咖啡。

(funky synth music)

（時髦的合成音樂）